PEGACPSA24V1 Certified Pega System Architect 24 Exam Free Dumps

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PEGACPSA24V1 exam is one for Certified Pega System Architect ’24 certification, which is for developers and technical staff members who want to learn how to develop Pega applications. There are 60 questions in real Pegasystem PEGACPSA24V1 exam, and you have 90 minutes to answer all the questions. The required passing score for PEGACPSA24V1 exam is 65%. The available languages are English, French, German, Portuguese-Brazilian and Japanese. We provide the latest Certified Pega System Architect 24 PEGACPSA24V1 exam dumps, which can ensure you pass the test easily. Free Certified Pega System Architect 24 PEGACPSA24V1 exam dumps are available below.

Page 1 of 10

1. Which of the following elements must be defined when designing a case lifecycle in Pega?

Stages, processes, and steps

Work queues, routing, and reporting

SLA timing, notifications, and escalations

Data pages, connectors, and integrations

2. Which Pega feature allows you to set statuses for a case at different stages?

Case Type Designer

Flow Actions

Data Transform

Declare Expressions

3. In Pega, when should you add an instruction to a task?

To guide users on what needs to be done at a step

To enforce business rules automatically

To override default SLA urgency values

To control routing logic for work assignments

4. Which of the following correctly describes the role of a Service Level Agreement (SLA) in Pega?

SLAs define user access levels for a case

SLAs help track and enforce processing time limits

SLAs determine the role of a user within a case

SLAs automatically create new cases when a deadline is missed

5. Which SLA configuration parameter determines how important a case is compared to others?

Deadline

Goal

Urgency

Passed Deadline

6. What is the purpose of the Passed Deadline in a Service Level Agreement (SLA)?

To assign additional urgency after the deadline has passed

To automatically close the case if no action is taken

To remove a case from a queue if the goal is missed

To reset SLA timers if a case is reopened

7. Which element defines major phases in a case lifecycle?

Processes

Steps

Stages

Assignments

8. A Process in Pega consists of:

One or more assignments, automated tasks, or subprocesses

A sequence of decisions without user interaction

A set of SLAs and urgency calculations

A mechanism to restart a case from an earlier stage

9. Which of the following is NOT a valid stage transition option in Pega?

Automatic transition

Manual transition

Conditional transition

Urgency-based transition

10. How does case status help in case management?

It defines user permissions

It helps track case progress

It determines SLA goals

It assigns work to users

Page 2 of 10

11. What happens if an SLA goal is exceeded?

The case is resolved automatically

The assignment is escalated based on urgency settings

The SLA is reset with a new deadline

The case is archived

12. Which of the following determines if a case can move to the next stage automatically?

When conditions

Approval rules

Case routing settings

SLA deadlines

13. Which two factors influence SLA urgency calculations? (Choose Two)

The assignment's start time

The assigned operator's workload

The time elapsed since case creation

The case’s complexity rating

14. What is the benefit of adding instructions to case steps?

They ensure automated routing of tasks

They guide users in completing assignments

They replace validation rules in decision making

They enforce security restrictions

15. Which Pega feature allows setting case-wide SLAs?

Flow actions

Case Type Designer

Decision tables

Case status updates

16. When should you configure multiple SLAs in a case?

When different steps have different deadlines

When users need to see case instructions

When routing is based on urgency

When assigning cases to multiple users

17. Which setting allows an SLA to increase urgency over time?

Goal threshold

Escalation action

Increment urgency

Reassignment trigger

18. What happens when a case reaches its SLA deadline?

The case is automatically closed

The urgency is increased, triggering escalation

The case is reassigned to a different work group

The SLA settings are removed

19. Which case type setting prevents users from manually transitioning to the next stage?

Locking the case

Disabling "Allow Stage Skipping"

Removing user permissions

Configuring advanced SLA rules

20. Which of the following is not a primary SLA element?

Passed Deadline

Goal

Routing condition

Urgency

Page 3 of 10

21. Which routing option assigns work to the most available user within a work queue?

Round-robin assignment

Random distribution

Load balancing

Direct assignment

22. Which two methods can be used to route assignments dynamically? (Choose Two)

Work group-based routing

Custom decision table routing

Static user assignment

SLA-driven escalation

23. What is the purpose of cascading approvals in Pega?

To allow multiple users to approve a request in sequence

To reassign approvals if a user is unavailable

To approve work items using an automated decision tree

To enable approvals to be skipped if urgency is high

24. Which feature allows managers to approve or reject work items directly from an email?

Email Listener

Mobile Approval Portal

Email Approval Link

Work Queue Notification

25. Which Pega feature automatically routes assignments based on the case owner's role?

GetNextWork

Authority Matrix

Business Rules Engine

SLA Goal-Based Routing

26. Which routing approach ensures a case is assigned to a specific individual?

Work Queue Routing

Direct Assignment

Round-Robin Distribution

Workload-Based Assignment

27. Which two factors can be used to configure dynamic routing? (Choose Two)

User skills and availability

Case priority level

Static role assignment

Work queue threshold

28. What is the purpose of GetNextWork in Pega?

To automate the routing of the next assignment to users

To create new case types dynamically

To assign urgent tasks based on SLA conditions

To trigger background automation processes

29. Which option should be used to route assignments based on business logic?

Decision Table Routing

Manual Case Assignment

SLA-Based Escalation

Work Queue Distribution

30. Which email feature in Pega allows automatic responses to inbound emails?

Email Listener

Work Queue Processing

SLA Trigger

Email Router

Page 4 of 10

31. Which routing method ensures work is distributed evenly across a team?

Round-Robin Assignment

Direct Assignment

SLA-Based Routing

Supervisor Override

32. Which routing method assigns a task based on skill-matching?

Work Queue Routing

Expertise-Based Routing

SLA-Based Escalation

Manual Assignment

33. Which two approval mechanisms can be used for hierarchical approvals? (Choose Two)

Cascading Approvals

Authority Matrix

SLA Timeouts

Round-Robin Distribution

34. Which feature ensures managers can review all pending approvals in one place?

Approval Dashboard

Work Queue Summary

SLA Report

Case Audit Trail

35. Which email configuration sends case updates to external users?

Correspondence Rules

SLA Notifications

Decision Table Rules

Manual Email Trigger

36. Which configuration ensures an email is sent when an approval is rejected?

Correspondence Rule

SLA Notification

Work Queue Alert

Manual Notification

37. Which feature ensures that email approvals are processed automatically in Pega?

Email Listener

Decision Table Routing

SLA-Based Approval

Case Audit Trail

38. How does delegation of approvals improve case management efficiency?

Allows another user to handle approvals in the original approver’s absence

Automatically escalates approval requests based on urgency levels

Ensures that only senior managers can approve high-priority cases

Routes approval tasks directly to the case initiator

39. Which feature enables users to configure custom approval routing logic?

Approval Matrix

SLA-Based Routing

Custom Work Queue

Email Notification Rule

40. Which setting ensures that a case is reassigned if an approval is not completed within SLA deadlines?

Escalation Action

Urgency Threshold

Work Queue Reassignment

Correspondence Rule

Page 5 of 10

41. Which Pega feature helps identify duplicate cases before processing?

Case Match Rule

Decision Table

Flow Action

Data Page

42. Which two techniques can be used to identify duplicate cases in Pega? (Choose Two)

Weighted Match Rule

Case Status Change

Exact Match Rule

SLA Violation

43. How does Pega handle potential duplicate cases when a match is found?

The system automatically deletes the duplicate case

The system notifies the user to take action

The duplicate case is merged with the existing case

The system marks both cases as resolved

44. What is the purpose of optional actions in a case workflow?

They allow users to complete additional tasks that are not mandatory

They replace the standard case flow with a new process

They automatically resolve cases once completed

They bypass SLAs to speed up case processing

45. Which feature in Pega allows users to perform an action outside the primary case workflow?

Local Action

Stage Transition

SLA Override

Assignment Routing

46. Which two actions can be configured as optional actions in a case? (Choose Two)

Updating case details

Merging two cases automatically

Requesting additional approvals

Deleting case history

47. Which component in Pega automates workflow decisions?

Decision Table

Flow Action

Case Status

SLA Notification

48. Which Pega rule enables complex decision-making in workflows?

Decision Tree

Case Locking

SLA Urgency

Work Queue Routing

49. Which decision rule is best suited for handling structured business logic with predefined conditions?

Decision Table

Flow Action

Case Match Rule

SLA Configuration

50. Which feature ensures that a case automatically resumes after a condition is met?

Wait Step

SLA Timer

Decision Table

Case Resolution Rule

Page 6 of 10

51. Which rule type enables a case to skip a stage based on conditions?

When Rule

Decision Tree

SLA Goal

Case Status Update

52. Which Pega rule type allows users to define if-else logic for workflow decisions?

Decision Tree

Case Type Rule

SLA Reassignment

Work Queue Processing

53. Which two factors influence workflow automation decisions in Pega? (Choose Two)

Case data values

User role hierarchy

External email notifications

SLA escalation thresholds

54. Which case processing step allows users to bypass a specific stage if it is unnecessary?

Skip Stage

Stage Reassignment

SLA Expiration

Case Escalation

55. Which configuration allows a case to follow different process paths based on conditions?

Fork Shape

Decision Table

Case Type Rule

SLA Configuration

56. Which rule type is used to configure multiple conditions and results for decision-making?

Decision Table

SLA Reassignment

Case Type Configuration

Email Notification Rule

57. Which mechanism ensures that duplicate cases are flagged before processing continues?

Case Match Rule

SLA Escalation

Work Queue Routing

Notification Trigger

58. Which feature allows a user to select an optional action in a case?

Local Action

Case Resolution

SLA Timeout

Work Assignment

59. Which two factors determine whether a case needs additional approvals before completion? (Choose Two)

Business Rules

Case Creation Date

SLA Urgency Level

Compliance Requirements

60. Which Pega feature automates complex decision-making without user intervention?

Decision Tree

Work Queue Prioritization

SLA Goal Adjustment

Manual Case Assignment

Page 7 of 10

61. Which feature in Pega allows a case to pause until a specific event occurs?

Wait Step

SLA Escalation

Stage Skip

Work Queue Routing

62. Which two configurations can trigger a Wait Step to resume a case? (Choose Two)

A predefined time interval passes

An SLA reaches its deadline

An external event updates the case

A case status manually changes

63. Which feature allows a user to pause and later resume a case manually?

Case Locking

Resume Flow Action

Work Queue Processing

SLA Urgency

64. Which Pega mechanism ensures a case automatically resumes after a delay?

Timer-based Wait Step

SLA-Based Assignment

Case Escalation Action

Decision Tree Evaluation

65. What happens if a Wait Step condition is never met?

The case remains paused indefinitely

The case automatically transitions to the next step

The case gets reassigned to another user

The system cancels the case automatically

66. Which feature allows a parent case to control the processing of related child cases?

Case Dependency

Work Queue Assignment

SLA-Based Routing

Decision Table Evaluation

67. Which feature in Pega ensures that a parent case does not resolve until all child cases are completed?

Case Locking

Wait Step

Resolve Dependencies

SLA Enforcement

68. How can a parent case automatically resolve child cases?

Configure an automation step

Set the child case resolution policy

Manually close each child case

Enable case escalation

69. Which feature allows skipping a stage or process in a case?

When Rule

Decision Table

Case Resolution Action

SLA Deadline Adjustment

70. Which condition allows a stage to be skipped dynamically in Pega?

A decision rule evaluates case data

The user manually selects a skip option

The case owner modifies routing rules

The case is marked as resolved

Page 8 of 10

71. Which action occurs when a child case is withdrawn?

The parent case is also withdrawn

The parent case remains open unless specified otherwise

All related cases are automatically closed

The case is reassigned to a different queue

72. Which step ensures a parent case waits for all child cases before continuing?

Wait for Child Case

SLA Reassignment

Work Queue Routing

Flow Action Reversal

73. Which two methods allow skipping a stage dynamically? (Choose Two)

Configuring a When Rule

Setting a case priority flag

Defining a Decision Table

Changing an SLA Goal

74. Which setting ensures a case is paused until external system data is received?

Wait Step

Decision Rule

SLA Urgency

Work Queue Lock

75. Which setting allows a case to automatically close when all child cases are resolved?

Parent Case Resolution Policy

SLA Goal Adjustment

Case Reassignment Rule

Work Queue Configuration

76. Which action should be taken if a child case is still open but the parent case must close?

Manually resolve the child case

Override the Parent-Child Dependency

Configure an Escalation Policy

Skip the remaining child cases

77. Which method allows a child case to inherit data from a parent case?

Data Propagation

Work Queue Routing

Case Escalation Rule

SLA Time Limit

78. Which two factors determine whether a stage can be skipped dynamically? (Choose Two)

When Rule Evaluation

Case Priority Level

SLA Deadline Reached

Decision Table Logic

79. Which step allows a parent case to wait until all child cases reach a defined status?

Wait for Child Case

Case Resolution Rule

SLA-Based Routing

Escalation Trigger

80. Which setting allows skipping a stage if specific business conditions are met?

Skip Stage Configuration

SLA Goal Override

Urgency Threshold

Manual Case Resolution

Page 9 of 10

81. Which automation shape is used to call a predefined reusable process in a case flow?

Subprocess Shape

Decision Shape

Utility Shape

Wait Shape

82. Which shape is used in a case flow to trigger an automated action, such as sending an email?

Utility Shape

Assignment Shape

Decision Shape

Case Dependency Shape

83. Which automation shape is used to pause case progression until a specific condition is met?

Wait Shape

Decision Shape

Utility Shape

Case Lock Shape

84. Which two shapes can be used to automate case decisions? (Choose Two)

Decision Shape

Subprocess Shape

Wait Shape

Fork Shape

85. Which Pega feature is best for defining complex rule-based decisions?

Decision Table

Case Match Rule

SLA Deadline

Flow Action

86. Which feature allows sequential condition-based decision-making in workflows?

Decision Tree

SLA Rule

Wait Step

Case Lock

87. Which decision rule is preferred for complex scenarios with multiple nested conditions?

Decision Tree

Decision Table

SLA Enforcement

Subprocess Shape

88. Which Pega feature assigns tasks dynamically based on case conditions?

Work Queue Routing

Decision Table

SLA Configuration

Correspondence Rule

89. Which decision rule is best for simplifying structured business logic?

Decision Table

Work Queue Routing

SLA Timer

Subprocess Assignment

90. Which component in Pega is used to define and manage teams of users?

Work Group

SLA Escalation

Decision Tree

Case Reassignment

Page 10 of 10

91. Which routing method ensures work is evenly distributed among team members?

Round-Robin Assignment

SLA-Based Escalation

Decision Table Routing

Case Priority Routing

92. Which two factors influence work queue prioritization? (Choose Two)

Case Urgency

User Availability

Email Notifications

SLA Expiration

93. Which feature helps route tasks to specific users with required skills?

Skill-Based Routing

SLA Deadline Enforcement

Case Status Change

Correspondence Notification

94. Which component is used to define user roles and permissions in Pega?

Access Group

SLA Configuration

Work Queue

Decision Table

95. Which method ensures that work items are assigned to users dynamically based on workload?

Workload-Based Routing

Round-Robin Assignment

Decision Table Routing

Case Escalation

96. Which two components define how work queues operate in Pega? (Choose Two)

Work Group

Operator Availability

SLA Urgency Levels

Decision Tree

PEGACPSA24V1 Certified Pega System Architect 24 Exam Free Dumps

PEGACPSA24V1 Certified Pega System Architect 24 Exam Free Dumps

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