73920T AXP On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test Dumps

dumps2025-04-21T14:29:11+08:00

To earn AXP On-Prem (formerly Avaya Aura CC Elite) Technical Associate Implement (ASTA-7392) certification, you need to take and pass 73920T exam. Learning Avaya 73920T exam information is the first step in your preparation. There are 61 questions in real Avaya 73920T exam, and you have 90 minutes to answer all the questions. The minimum passing score for 73920T exam is 66% (40 of 61 correct). We provide the latest Avaya ASTA 73920T exam dumps, which can ensure you pass the test easily. Free AXP On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test 73920T dumps are available below.

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1. Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

Adjunct Routing

Network Call Redirection

Network Call Transfer

Look-Ahead Interflow

2. For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

3. A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.

Which statement is true about this scenario?

BCMS has all the functions Call Management System (CMS) supports but with less capacity.

BCMS generates Split Reports and not Skills Reports.

BCMS does not support all Call Center Elite features.

BCMS is only offered for customers with a Basic Call Center package.

4. What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Automatic Number Identification (ANI)

Basic Call Management System (BCMS)

VuStats

Service Level Maximizer (SLM)

5. Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

the customized handling of incoming calls via programmed commands

the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) calls

the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.

the ability to change the skills assigned to an agent

6. Which scope is defined by the time-of-day (TOD) variable?

Collect Scope Variable

Global Scope Variable

Local Scope Variable

Persistent Scope Variable

7. Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

Service Observing Listen Only Access Code

COR C Restriction Override set to all

Telecommuter

Service Observing (Remote/By FAC)

8. Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

It enables recorded announcements to be played to incoming calls.

It provides options for selecting among available agents with the same skill.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.

9. A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS enabled, which software mechanism is used for queuing?

Agent IDs

VDNs

Agent Stations

Skills

10. How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?

Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

Check the System-Parameters Customer-Options Form and search for the EAS field.

Check the Feature-Related System Parameters and search for the Call Center Elite field.

Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.

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11. Which statement about concurrent agent user licenses is true?

Number of agents that can be registered in more than one Communication Manager simultaneously.

Number of agents that can be added to the system.

Only the specified number of licensed units can gain access to more than one skill at a time.

Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

12. A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.

Which mechanism controls what happens while the customer is waiting in the queue?

Agent Stations

Vectors

Skills

Hunt Groups

13. A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?

AUX State Codes

Authorization Codes

Call Work Codes

Reason Codes

14. While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

System Parameters Customer-Options

Class of Restriction

VuStats Display

Feature-Related System Parameters

Class of Service

15. Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

After an ACD-call, an agent will automatically change its state to AU

Splits can be measured by Basic Call Management System (BCMS).

Agents can be logged in to 20 splits maximum.

Agents should log in manually to each split.

16. A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.

Which call center feature provides this capability?

Redirection on No Answer (RONA)

Forced Agent Logout form the After Call Work (ACW) mode

Adjunct Routing

Variable in Vectors

17. Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Service Level Maximizer (SLM) can be used as an agent-based call distribution type.

Service Level Maximizer (SLM) can be used as a skills-based call distribution type.

Call Management System (CMS) or IQ must be used as the reporting tool.

It is possible to use Vector Directory Number (VDN) skill preferences.

It includes Expert Agent Selection (EAS) and Business Advocate (BA).

18. Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

System-Parameters Security

Special System Parameters

System-Parameters Customer-Options

Feature-Related System Parameters

19. When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)

Service Level Maximizer

Business Advocate

Hunt Group

Call Management System (CMS)

Expert Agent Selection (EAS)

73920T AXP On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test Dumps

73920T AXP On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test Dumps

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