UXQB Certified Professional for Usability and User Experience-Foundation Level CPUX-F Practice Questions

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UXQB Certified Professional for Usability and User Experience-Foundation Level CPUX-F practice questions are online, which are helpful for you to familiarize yourself with the basic terms and concepts of usability and user experience. In the real iSQI certification CPUX-F exam, there are 40 multiple-choice questions, and you need to answer 28 questions correctly to pass this CPUX-F exam. Free iSQI Certification CPUX-F exam practice questions are below.

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1. Which one of the following statements best describes the purpose of a focus group?

To gather focused information from a group of users in a usability test session

To gather contextual information relating to user needs without interfering with users' work

To collect contextual information relating to user needs by talking to users with particular focus on a user group

To gather ideas for personas and scenarios

To discuss a set of questions on specific topics

To evaluate an interactive system

2. "The level of understanding and implementation of a systematic human-centred design process within an organisation" is:

LeanUX

Usability Maturity

Humancentred design

Effectiveness

Satisfaction

Accessibility

3. Which one of the following statements best describes the term, "mental model"?

A description of a fictitious but realistic user and what they intend to do when using an interactive system

A description of the subtasks within a task that have to be carried out in order to reach the user's goals

A person's thought process about how an interactive system works

A low-cost, simple model of a design or concept used to gather feedback from users and other stakeholders during the early stages of design

Information to help a user to interact with an interactive system

A data model of how usability test participants felt about an interactive system following a usability test session

4. CORRECT TEXT

Fill in the blank:

The context of use description is the basis for identifying ________ and tracing them back to their__________.

5. A colleague is planning interviews with users of a restaurant review system. Among other questions, their interview checklist includes the question

How do you choose a restaurant?

Which two of the following terms best characterise this interview question?

Closed

Formative

Leading

Neutral

Open

Summative

6. Choose the statements that are correct about organisational requirements;

Market requirements and organisational requirements are examples of requirements from stakeholders who are not users.

A requirement can be a qualitative user requirement or a quantitative user requirement

To convert user needs and user requirements into a working interactive system

An organisational rule that users have to follow when conducting their tasks.

Organisational requirements are requirements on the users that lead to requirements on the interactive system.

A statement of what users must be able to locate, recognise, understand, select or input as part of conducting a task with the interactive system to meet identified user needs in a specified context of use.

7. What is a contextual interview?

A contextual interview takes place at any other location than the location where the user's interaction with the interactive system usually takes place, for example in a neutral environment, not their home or in a shop.

An contextual interview takes place in a neutral environment, for example in a meeting room.

A contextual interview takes place at the location where the user's interaction with the interactive system usually takes place, for example the user's workplace, their home or in a shop

Establishes focus groups

8. The options below include some of the activities in a human-centred design process .

Which one of these options lists those activities in the correct order?

Specify the user requirements > Plan the human-centred design process > Evaluate the designs against user requirements

Understand and specify the context of use > Specify the user requirements > Produce design solutions to meet user requirements

Understand and specify the context of use > Evaluate the designs against user requirements > Release the draft prototype

Specify the user requirements > Understand and specify the context of use > Evaluate the designs against user requirements

Plan the human-centred design process > Evaluate the designs against user requirements > Incorporate the organisational requirements

Understand and specify the organisational requirements > Understand the user requirements > Produce design solutions to meet organisational requirements

9. Which one of the terms below best describes the following statement?

80% of 25 users who have used the car rental website at least twice before must be able to rent a car at Frankfurt Airport (Germany) for two days starting tomorrow at 09.00. Users must complete the task in under 5 minutes.

Low-fidelity prototype requirement

Use scenario

Test task

User need

Quantitative user requirement

Qualitative user requirement

10. The figure below shows the relationship between human-centred design activities according to ISO 9241 -210 .

Which two errors does this drawing contain?

The activity "Management approves user requirements" is missing

The activity "Create prototypes" is missing

The activity "Specify user-centred functions" is missing

The title "Specify the user requirements" should be "Specify the user requirements to meet the context of use"

One of the grey, hatched arrows denoting iteration is missing

The title "Evaluate the designs against organisational requirements" should be "Evaluate the designs against user requirements"

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11. CORRECT TEXT

Fill in the blank;

A task is a set of activities undertaken in order to achieve a specific_____________.

12. Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying

Users liked the modern look of the website

When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant

All users were able to purchase return tickets from Oxford to London very quickly

Users with limited vision spent a lot of time reading the tiny fonts used on the website

Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

13. You have been asked to conduct a usability test of a car rental website .

Which one of the following is NOT an appropriate task for the usability test?

Find a phone number that you can call to talk to someone about your rental contract

Tell me what you think of the website's home page

Rent a car that meets your needs from a location and for a period that suits you and your budget

Rent a compact car from London Heathrow Airport. You need to collect the car tomorrow morning at 9 and return it to the same location, 4 days later at noon

Cancel a reservation that you had previously made

What is the charge for renting a GPS?

14. If a user's mental model of an interactive system is incomplete or contradictory,

then the user cannot easily use the interactive system.

then the user can still easily use the interactive system.

then the user will have to learn to easily use the interactive system.

15. 24. "HappyHolidays" sells package holidays through their website, happyholidays.com Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.

David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.

Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself .

Which one of the following statements is correct?

Alice and Carol are primary users of happyholidays.com; David is a secondary user of happyholidays.com; Bob is an indirect user of happyholidays.com

Alice is a primary user of happyholidays.com; Carol and David are secondary users of happyholidays.com; Bob is not a user of happyholidays.com

Alice, Carol and David are primary users of happyholidays.com; Bob is not a user of happyholidays.com

Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com

Alice is a primary user of happyholidays.com; Bob, Carol and David are indirect users of happyholidays.com

Alice, Bob, Carol and David are primary users of happyholidays.com

16. Which three of the following are good examples of survey questions?

Please indicate below which chronic condition(s) you have: Diabetes High cholesterol 3 High blood pressure Heart Problems 3 I have none of the conditions listed

Have you had a particularly good or bad experience with the National Health Service in the UK? Yes No

Do you think that the National Health Service in the UK is very good (circle the most appropriate answer)? Yes No

Would you disagree that our website is hard to use (circle one answer)? 12345 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree

felt confident while using the website (circle one answer) 12 3 4 5 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree

How could we improve the National Health Service's website? Fill in:

17. Which one of the following statements does NOT illustrate an important principle for the human-centred design of a new e-commerce website?

"We continue to do usability evaluation until user requirements have been met"

"The design also addresses what happens before and after users use the new website, for example, promotional ads in other media, and emails that users receive after completing a purchase71

"We include users throughout our design process"

"During interviews, prospective users came up with suggestions for all kinds of interesting features for the new website. Whenever this happened, we gathered feedback on those suggestions from other users"

"We include management throughout our design process and ask them to approve the needs of our users"

''The results of the most recent usability test showed that we haven't fully understood the user needs, so we need to interview more users"

18. Fill in the blank:

A ____________ is a representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and usability evaluation.

19. Which two of the following are frequently used usability evaluation methods?

Contextual interviews

Remote usability testing

Information architecture analysis through card sorting

Creating personas

Creating a storyboard

Heuristic evaluation

20. The description of the credit card transaction that appeared on Alice's bank account was unintelligible; Alice was only able to work out what the transaction was because she recognised the amount .

Which one of the following statements about Alice's user experience of the website is correct?

All issues 1 -6 affect the user experience

Only issues 2 and 3 affect the user experience

Only issue 3 affects the user experience

All issues except 6 affect the user experience

Only issues 1, 2 and 3 affect the user experience

None of the issues 1 -6 affect the user experience

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21. Which one of the following deliverables are created during the activity "EVALUATE THE DESIGNS AGAINST USER REQUIREMENTS?

User experience project plan

Evaluation reports

Style guide

User needs

User requirements

User journey maps

22. CORRECT TEXT

Fill in the blank:

Heuristics in user design is a generally recognised__________ that helps to achieve usability.

23. You are conducting a heuristic evaluation of a new car rental website .

Which one of the following findings is NOT appropriate for this evaluation?

A 'Cancel reservation' button is missing on the home page

The animated ads on the right-hand side of the home page annoyed and distracted me

The rental prices are too high

Technical terms like CDW, Collision Damage Waiver, are explained well

found it difficult to determine the total costs of a rental

1 was unable to figure out whether I can rent a car in Paris and return it in Madrid

24. Which one of the following is a valid user requirement for Gamma Airlines website?

Most users who frequently book flights on Gamma Airlines website must be satisfied with the website

Gamma Airlines website must be effective, efficient and satisfactory to use

Users must be able to book a flight within a reasonable time

If a user books a flight that costs more than £2,000, the website must send a confirmation code to the user's mobile phone; the reservation must not be accepted before the user has entered the correct confirmation code on the website

Gamma Airlines website must be at least as efficient as the websites of the two most important competitors, Alpha Airlines and Beta Airlines

Users must be able to select the payment methods they used for previous reservations

25. Which one of the following methods is NOT suitable for determining the context of use of a cash machine?

Present the idea of the new cash machine to representative bank customers

Interview front-line bank clerks

Interview users of a current cash machine

Observe users while they are using a current cash machine

Conduct usability tests with cash machines from competitors

Conduct focus groups regarding user needs for future cash machines

26. A low-fidelity prototype is:

A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

A software prototype of the user interface to the interactive system that is being designed. A high-fidelity prototype more closely resembles the finished interactive system.

a conveyed idea in the form of mental images.

27. Design solution meets user requirements

1. 3. 2. 6. 5. 4. 7 or repeat

6. 3. 2. 1. 5. 4. 7 or repeat

6. 2. 3. 1. 5. 4. 7 or repeat

6. 3. 2. 1. 4. 5. 7 or repeat

6. 3. 2. 5. 4. 7. 2 or repeat

6. 3.2.4.5. 1.7 or repeat

28. The stage EARLY DESIGN involves converting user needs and user requirements into - choose three:

Use scenarios

Storyboards

User journey maps

Low-fidelity prototype

Style guide

Wireframe

29. Choose three correct statements on the definition of a user survey.

User surveys should be used to evaluate risk assessments and the general risk tolerance of users

A usability evaluation where users are asked about information for usage in establishing personas

A usability evaluation where users are asked to report subjective data into a questionnaire based on their experience of using an interactive system.

User surveys can be used to evaluate users' satisfaction with an interactive system and to gather information on the context of use.

User surveys are not important in the human-centred design

User surveys should be developed in accordance with the human-centred design

30. Which three of the following deliverables are created during the activity "Understand and specify the context of use"?

User needs

Description of the context of use

Personas

As-is scenarios

User requirements

Low-fidelity prototype

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31. Which two of the following statements about user needs are correct?

User needs are always expressed from the user's point of view

User needs for a user group may differ from user needs for another user group with the same context of use

User needs are part of the information architecture

User needs are always quantified

User needs are identical to user goals

User needs are used to write good error messages

32. Sandra and her team have created a web-based office suite. Tanya and her team have usability tested the office suite.

Which two of Tanya's usability findings below relate to the dialogue principle, "Error tolerance"?

Test participants liked the fact that "undo" is available

Help is written in a small font that is difficult to read for people whose eyesight is not perfect

Test participants had problems locating the search function because the icon is unobtrusive and hidden

Certain characteristics of the user interface can be adjusted by the user, for example, colour, text size, and contrast

Most error messages are not constructive

The icons used in the office suite are easily understood by users

33. VisitDenmark is planning an app that lets visitors search for attractions, events and restaurants in Denmark.

Which two of the following remarks from an interviewer during an interview about the new app adhere to the master-apprentice principle?

Interviewee: "Sometimes the opening hours listed for attractions are not up to date" Interviewer: "We'll talk about that in a moment. First, I want to hear more about the types of attractions that interest you"

Interviewee: "It would be nice if the app could show me videos from past music festivals" Interviewer: !iReally? What do you expect from a music festival?"

Interviewee: "I like restaurant reviews but I always read them carefully to find out if they're fake." Interviewer: "Can you explain what you mean by ;fake'?"

Interviewee: "I am quite interested in design, so I would like to have an overview of museums and shops that show contemporary design" Interviewer: "Can you give me an example of a museum and a shop that you enjoyed?"

Interviewee: "Sometimes the French text is a bit silly. It's clearly written by someone..:1 Interviewer interrupts: "Should there be more pictures?"

Interviewee: "I usually prefer quiet restaurants because they allow me to understand what people in my party are saying" Interviewer: ::Yes. I agree with that. Let me make a note of it. I love restaurants like i;Roligheden" ("Silence") in Copenhagen, which is very quiet indeed"

34. CORRECT TEXT

Fill in the blanks:

The main purpose of personas and___________is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.

UXQB Certified Professional for Usability and User Experience-Foundation Level CPUX-F Practice Questions

UXQB Certified Professional for Usability and User Experience-Foundation Level CPUX-F Practice Questions

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