C_C4H56_2411 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Free Dumps - Free Latest Dumps for IT Certification Exams

C_C4H56_2411 SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2 Exam Free Dumps

dumps2025-05-29T11:27:23+08:00

To earn SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2 certification, you need to pass C_C4H56_2411 exam successfully. There are 80 questions in real C_C4H56_2411 exam, and you have 3 hours to answer all the questions. The cut score is 68%. The available language is English. We provide SAP Certified Associate C_C4H56_2411 exam dumps, which can ensure you pass the test easily. Free SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2 C_C4H56_2411 exam dumps are available below.

Page 1 of 3

1. Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.

Registered products

Contacts

Products

Service contracts

2. You want to assign employees to multiple organisational units.

Which action needs to be performed to achieve this?

Assign employees directly to different organisational objects.

Enable the Primary flag in the organisation unit.

Acquire an additional license for the required add-on.

Assign the employee at company level.

3. Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

Activate the service in the business role

Create customer records

Create numeric ranges for customers

Create an installed base

4. You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2.

Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

Auto flow

Language adaptation

Page layout

Adaptation

5. What is the only way to change an active case type?

Copy an existing case type.

Edit the name of the existing case type.

It is not possible to change an existing case type.

Execute the Create New Version action.

6. For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

Cases

Phone calls

Registered products

Tasks

7. Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note: There are 2 correct answers to this question.

Cases

Installed base

Contracts

Calls

8. Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

The administrator must create an initial user in order to log in to the tenant for the first time.

Any test tenant needs to be purchased separately.

The customer will need to provision new tenants through SAP for Me.

The business settings will need to be activated for the tenant.

9. Which capability ensures service agents send e-mail responses with the correct corporate branding?

Workflow rules

Autoflow

Determination rules

E-mail templates

10. Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

Create a new URL mashup

Add a new button

Change the field label

Add a new field

Page 2 of 3

11. Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Contacts

Channel partners

Groups

Individual customers

12. Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

Installed base

Status

Subject

Case type

13. Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?

Implement the provided hotfix number

Create an incident

Send an e-mail to SAP Cloud Support

Report an issue via case

14. When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

Conditions can be based on standard fields.

Optimization from the back end is done automatically when too many auto flow rules exist.

Too many rules affect system performance.

Conditions can be based on extension fields.

Auto flow rules must be assigned to the business role

15. Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

Responsible employee

Team

Contact

Account hierarchy

16. You want to assign a value to a specific field based on another field value calculation.

Which of the Can you create the following to enable the field calculation?

A page layout

A determination

A workflow

An autoflow

17. What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.

Obtain API token credentials from the CTI provider.

Add a mashup service in Agent Desktop.

Add the phone channel to the live interaction widget.

Integrate with a third-party Computer Telephony Integrator (CTI) provider.

18. Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.

Sales area data

Price

Product group

Unit of measure

19. Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

Send info notifications

Send e-mails

Send object update

Send event notifications

Send event e-mail template

20. Which attribute can you assign to a warranty?

Dates

Duration

Non-covered categories

Registered products

Page 3 of 3

21. Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

In the timeline configuration

In the general configuration of Agent Desktop

In the Customer Hub screen configuration

The event types are enabled by default and cannot be changed.

22. How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

Manually by performing a customer identification via Agent Desktop

Manually by navigating into the Customer Hub app from the menu

Automatically when an incoming phone call from a known customer is accepted

Automatically when there is an incoming phone call

23. What functionality can be enabled to assist agents with case resolution?

Create and assign surveys to the case.

Integrate a knowledge base.

Configure templates for responses.

Integrate Microsoft Teams.

24. Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

Business role

Security policy

User profile

Employee role

25. Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution.

What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

Develop a custom business object.

Include a dedicated step pointing to the mashup in one of the phases of the case type.

Create a mashup to embed the web page of the external solution.

Define a custom screen for the mashup.

Use the web page URL of the external solution for extracting input parameters in the mashup

26. Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.

Edit customer details

Create a new e-mail message or a new case from the What Would You like to do? area

Launch a customer survey

View customer details

Access interactions and notes in the timeline tab

27. What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Create incident through Settings > Incident

Log incident through SAP for Me

Log incident with SAP Service Cloud user ID

Activate Built-In Support

C_C4H56_2411 SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2 Exam Free Dumps

C_C4H56_2411 SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2 Exam Free Dumps

Share this post

Related Posts