ITIL4-DPI ITIL 4 Strategist: Direct, Plan and Improve (DPI) Exam Free Dumps

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dumps PeopleCert ITIL 4 Strategist: Direct, ITIL4-DPI exam dumps, Plan and Improve (DPI) ITIL4-DPI exam

ITIL4-DPI ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam is easy to take now. There are 40 multiple-choice questions in real ITIL4-DPI exam, and you have 90 minutes to answer all the questions. The required passing score is 70%. The available languages are Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish. We provide the latest ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL4-DPI exam dumps, which can ensure you pass the test easily. Free ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL4-DPI exam dumps are available below.

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1. An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.

Which stakeholder’s support for this initiative is MOST needed to obtain necessary resources and overcome concerns?

Director of Sales

Service Level Manager

Information Security Manager

Call Centre Manager

2. A service provider has developed a strategy to increase its revenue by launching a new cloud storage service. This strategy is being cascaded down to the technical teams.

Which is a relevant objective that will support the strategy?

Average number of storage access failures per month

Increase profit by launching new wi-fi services into new geographic markets

Achieve a 10% increase in service requests fulfilled in the target time

Design and implement new infrastructure by the end of quarter 2

3. When planning a new service, which three factors should be considered when defining the value that the service will create?

Efficiency, effectiveness, and outcomes

Measures, methods, and metrics

Cost, risks, and outcomes

Goals, success factors, and key performance indicators

4. Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

Tactical

Project

Operational

Strategic

5. In an organization, IT teams are working on documented, structured, and systematic processes for all customer-facing work.

Which concept is this an example of?

A control

A balanced scorecard

A method

A risk

6. What is the difference between a policy and a control?

A policy is a type of control that states what management expects

A control is a type of policy that directs staff behaviour

Policies focus on organizations and people, controls focus on information and technology

Policies are defined by governance, controls are defined by management

7. An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team's role in continual improvement across the organization.

Which is the BEST description of the team's role in this situation?

The team should be the central point of responsibility for the identification, proposal, and implementation of all improvements

The team should ensure that everyone in the organization is empowered and trained to identify and propose improvements

The team should focus on the improvement of the 'continual improvement' practice

The team should ensure that every improvement initiative strictly follows the steps in the ITIL continual improvement model

8. An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.

What is this an example of?

Collecting feedback

Elimination of waste

Addressing the four dimensions

Organizational change management

9. A small service provider is experiencing growth and success. Currently, all important decisions are made by a small executive group. This creates delays because some members of the group are often unavailable.

Which is the BEST approach for establishing an authority structure for decision-making within the service provider organization?

Refer decisions to line managers, who will escalate cases to the executive group when appropriate

Ensure that technical decisions are made by the operational staff who can define the risks

Keep high-risk decisions within the executive group, but define a policy for delegating other decisions

Allow people to make decisions about their work, and use training and automation to mitigate the risks

10. Which concept or activity involves reviewing data to identify what is working well and what needs to be done differently?

Direction

Planning

Improvement

Vision

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11. A project team recently delivered a new service on time and to specification. However, the team encountered a number of issues during the project that resulted in an increase in the resources utilized. The project is about to close and the project team will immediately move on to the next project.

Which is the BEST way to avoid similar issues in the future?

Create a lessons learned report when closing the project

Complete a SWOT analysis before starting the next project

Conduct a customer satisfaction analysis at the end of the project

Develop a stakeholder communication plan before starting the next project

12. An organization uses an external service provider to develop and support a critical application. They have asked the supplier to make improvements as users have been complaining that the application is difficult to use.

What would be a suitable SMART KPI for measuring this improvement?

A significant number of user interface improvements implemented over the next six months

User satisfaction with the application measured in a monthly survey increases by 30% over the next six months

Customer satisfaction with the application measured by using net promoter score increases by 5% each year

Usability of the application evaluated by the application manager improves from "poor" to "good" over the next six months

ITIL4-DPI ITIL 4 Strategist: Direct, Plan and Improve (DPI) Exam Free Dumps

ITIL4-DPI ITIL 4 Strategist: Direct, Plan and Improve (DPI) Exam Free Dumps

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