SHRM Senior Certified Professional SHRM-SCP Exam Dumps

1. An organization will improve its ability to focus on critical business results by:

2. Which is the most significant reason that the information technology department is seen as a strategic partner in an organization?

3. A new Director has arrived to manage an HR department that became dysfunctional under the previous director.

What should the new Director do first?

4. In a medium-sized organization, HR is responsible for orientation program for all new hires. Surveys indicate that employees that have gone through the orientation program felt as though the program did not help them prepare for their new position and it was poorly presented.

Which best describes how HR should attempt to ensure that the orientation program is useful to employees?

5. An organization with multiple subsidiaries has decided to engage in a robust divestiture exercise by selling off poor-performing subsidiaries.

What information should the HR leader provide to leadership in this phase?

6. Just before the strategic planning process begins, the HR manager becomes aware of widespread discussions between functional managers on how to use the process to advance pet projects.

How should the HR manager ensure that the strategic planning process is successful without it being abused for personal gain by the functional managers?

7. Consumers are engaging in a boycott campaign against a global organization whose supply chain has been discovered to be involved in child labor and human trafficking. Due to the boycott, the organization has had to begin layoffs over which employees are disgruntled over.

Which risk management tactic is most suitable for the HR manager to take?

8. How should Chi-Chi handle a strategy session with business partners from a universalism culture?

9. Senior management commitment is critical to a company's diversity and inclusion initiative.

Which information should be included in a business case to gain that commitment?

10. How does a corporate social responsibility (CSR) program impact employee retention?

11. An organization has identified several areas in which productivity is not meeting goals. The HR director is charged with finding a way to help increase productivity in the identified areas. After examining employee surveys from the underperforming areas, the HR director concludes that management is performing adequately but teams are still not working together as needed. The HR director also examines compensation in the area to see if below-average base pay is causing employees to lack motivation, but she finds that base salaries are competitive in the area.

Which is the best option for the HR director to use to increase productivity?

12. The Drug-Free Workplace Act of 1988 applies to what kind of organization? (choose all that apply)

13. Based on the organization's new strategic plan, the HR business plan calls for implementing a new team-building course. The HR function, however, is unable to use internal instructional designers due to prior project commitments.

What should the HR manager do?

14. Jane's retirement plan is funded by the employer. She has been promised that she will receive a specific monthly dollar amount at retirement. Her pension benefit is calculated based on a formula where her benefit is equal to 3 percent of her average salary for the last 5 years of employment multiplied by her total years of service. Jane's plan is a -------

15. How does the self-service component of an HRIS shift HR's focus from transactional to transformational?

16. An organization's attempts to differentiate its product in the marketplace have failed, and sales are below projections.

Which of the following changes should be implemented?

17. A small organization has recently doubled the size of its workforce to 150 employees. The HR director has received approval to purchase an HRIS to help deal with the increase in reporting requirements. There is an IT expert in-house.

What is the best course of action for this HR director in regard to the purchase and implementation of the HRIS?

18. Which principle of employment at-will affects employers in countries that recognize this employment right?

19. According to the Genetic Information Nondiscrimination Act-----?

20. An organization is extremely risk-averse, and its technology policies aim at retaining the greatest degree of physical and legal control.

Which option for acquiring software offers the most control to the organization?

21. "Even though there is an over-arching HR strategy, it is debilitating to the company to keep having independent HR functions in our product units because it is cost-intensive and has led to variations in HR practices in the organization". The speaker is most likely referring to….?

22. Which benefit is most advantageous when considering a best-of-breed solution compared to an integrated solution?

23. How can the performance of HR during the due diligence process maximize the success of a merger or acquisition?

24. The HR department has determined that 10 new employees will be needed in operations, 7 new employees in marketing, and 5 new employees in customer service to achieve a company's strategic goals.

HR is engaged in what workforce analysis process?

25. The Propeller organization rewards innovation, independent thinking, and risk taking. As the market has matured, management has decided that there is a need to have an increased control over decisions and outcomes in a bid to increase product quality and reduce error rates. The leaders have informed HR of this strategy and are counting on its support to ensure a successful implementation.

What is the first step that HR should proffer?

26. Which of the following is true regarding the Equal Pay Act?

27. The global head of marketing informs the Head of HR that one of his direct reports, a country manager has just undergone a multi-rater evaluation. Feedback from direct reports in the country manager's location are excellent but reviews from two of the manager's superiors (a regional manager from a different country and a marketing manager from the home country) were negative. Both superiors remarked that the country manager needed to improve in the areas of communication and leadership.

How should Head of HR handle this situation?

28. Which of the following scenarios is illegal under the Family Medical Leave Act?

29. To enhance productivity, an organization has opted to streamline its product line to the ten most profitable products. It will sell four units which are focused on other product lines.

How can HR most effectively contribute to a successful restructuring?

30. What is a critical requirement of a business intelligence portal?

31. A small press organization is looking to increase its sustainability efforts . The organization lacks the ability to allocate large amounts of financial resources to sustainability and does not have the clout to drive major changes with overseas business partners.

Which option is the best way for the organization to increase sustainability?

32. A major deficiency of most performance appraisal systems in developing employees is the lack of:

33. A small organization does not have the time or resources to administer benefits, payroll, or personnel records programs.

Which flexible staffing alternative is an option for them?

34. An organization is faced with the challenge of offering robust benefits to retain top talent while staying within budget.

How does a benefit needs assessment help address this concern?

35. What is the value of a balanced scorecard?

36. The IT department manager reports at the managers' meeting that 50% of help desk calls are seeking direction on common tasks, such as accessing archived emails and navigating the inventory system.

Which option is the best way to address these repeated calls and free up time for the IT department to complete other strategic programs?

37. HR must create a training that will enable employees find information and guidance on how to respond to compliance and ethical issues.

Which training approach will be most effective?

38. Joan is a HR leader who is collaborative, generous in giving praise, and does not like confrontations and conflicts.

How would you assess Joan's leadership?

39. An organization implements employee self-service through an HR portal for employees to check their personal data, update information, and select benefit options.

What will likely be the most important impact of this initiative?

40. Which type of action learning is characterized by quick and easy access, and opportunities for continuous learning?

41. A large hospital in the city acquires a smaller hospital, resulting in a total employee count of 1,200. As a result of the purchase, the accounts receivable unit of the small hospital, which has only six employees, is handling all outstanding patient accounts. During a workforce planning session, the HR director questions the accounts receivable manager about staffing requests for the following year. The manager informs the HR director that the department is adequately staffed and will not need more employees. Later the HR director learns that the manager has confided in other managers that he hopes to be promoted to by saving the hospital money from not hiring additional employees. Three accounts receivable employees terminate their employment abruptly. When cleaning out the desks of these employees, the accounts receivable manager finds over 100 accounts that have not been processed; monies are still outstanding on these overdue accounts. The manager distributes these overdue invoices to the other three remaining employees and tells them not to mention this to the senior manager. These employees come to the HR director in confidence to complain about the additional work, and they confide that they were instructed not to tell the senior manager about the incomplete work.

Which information should the director of HR present to the senior manager and the accounts receivable manager during the next discussion of workforce planning?

42. A large hospital in the city acquires a smaller hospital, resulting in a total employee count of 1,200. As a result of the purchase, the accounts receivable unit of the small hospital, which has only six employees, is handling all outstanding patient accounts. During a workforce planning session, the HR director questions the accounts receivable manager about staffing requests for the following year. The manager informs the HR director that the department is adequately staffed and will not need more employees. Later the HR director learns that the manager has confided in other managers that he hopes to be promoted to by saving the hospital money from not hiring additional employees. Three accounts receivable employees terminate their employment abruptly. When cleaning out the desks of these employees, the accounts receivable manager finds over 100 accounts that have not been processed; monies are still outstanding on these overdue accounts. The manager distributes these overdue invoices to the other three remaining employees and tells them not to mention this to the senior manager. These employees come to the HR director in confidence to complain about the additional work, and they confide that they were instructed not to tell the senior manager about the incomplete work.

Since the accounts receivable manager is against adding staff, which workforce strategy should the HR director encourage the manager to take for developing the accounts receivable department?

43. A large hospital in the city acquires a smaller hospital, resulting in a total employee count of 1,200. As a result of the purchase, the accounts receivable unit of the small hospital, which has only six employees, is handling all outstanding patient accounts. During a workforce planning session, the HR director questions the accounts receivable manager about staffing requests for the following year. The manager informs the HR director that the department is adequately staffed and will not need more employees. Later the HR director learns that the manager has confided in other managers that he hopes to be promoted to by saving the hospital money from not hiring additional employees.

Three accounts receivable employees terminate their employment abruptly. When cleaning out the desks of these employees, the accounts receivable manager finds over 100 accounts that have not been processed; monies are still outstanding on these overdue accounts. The manager distributes these overdue invoices to the other three remaining employees and tells them not to mention this to the senior manager. These employees come to the HR director in confidence to complain about the additional

work, and they confide that they were instructed not to tell the senior manager about the incomplete work.

What should the HR director do about the accounts receivables that have not been processed?

44. A large hospital in the city acquires a smaller hospital, resulting in a total employee count of 1,200. As a result of the purchase, the accounts receivable unit of the small hospital, which has only six employees, is handling all outstanding patient accounts. During a workforce planning session, the HR director questions the accounts receivable manager about staffing requests for the following year. The manager informs the HR director that the department is adequately staffed and will not need more employees. Later the HR director learns that the manager has confided in other managers that he hopes to be promoted to by saving the hospital money from not hiring additional employees. Three accounts receivable employees terminate their employment abruptly. When cleaning out the desks of these employees, the accounts receivable manager finds over 100 accounts that have not been processed; monies are still outstanding on these overdue accounts. The manager distributes these overdue invoices to the other three remaining employees and tells them not to mention this to the senior manager. These employees come to the HR director in confidence to complain about the additional work, and they confide that they were instructed not to tell the senior manager about the incomplete work.

Which approach should the HR director take after learning that a competing hospital is opening nearby and recruiting for office positions?

45. Grade 12 of a company's salary structure has a mid-point of $46,500. A full-time employee in grade 8 has a base salary of $45,000.

What is the compa-ratio of the employee?

46. What is the name of Ulrich and Brockbank's alternative structural model that offers transactional services and is mostly used in organizations with multiple business units?

47. "Tell me about a time you needed to get information from someone who wasn't very responsive.

What did you do?" C this is what type of interview?

48. The C-Suite of a company with 600 employees intends to hire 150 employees in the next 12 months. The Chief Operating Officer and the HR Director are both responsible for the expansion initiative. The company headquarters is located in a small underdeveloped city. The local school system is slightly above the state average in terms of funding and graduation levels. The local economy is based on small businesses and manufacturing. The wage base in the city is significantly lower than that of the nearest larger city. The HR director is concerned about the ability to attract new candidates. The new positions will be administrative, business development, technical, and managerial. The HR director intends to propose that some current employees can be developed for promotion. The HR staff of two employees is excited about the project.

Which would be the first step the HR director should take to gather more detailed information to begin the staffing process?

49. The C-Suite of a company with 600 employees intends to hire 150 employees in the next 12 months. The Chief Operating Officer and the HR Director are both responsible for the expansion initiative. The company headquarters is located in a small underdeveloped city. The local school system is slightly above the state average in terms of funding and graduation levels. The local economy is based on small businesses and manufacturing. The wage base in the city is significantly lower than that of the nearest larger city. The HR director is concerned about the ability to attract new candidates. The new positions will be administrative, business development, technical, and managerial. The HR director intends to propose that some current employees can be developed for promotion. The HR staff of two employees is excited about the project.

Which tactic should the HR director take to effectively recruit outside the local market upon realizing that the company will not be able to find qualified candidates locally, particularly for specialized positions?

50. The C-Suite of a company with 600 employees intends to hire 150 employees in the next 12 months. The Chief Operating Officer and the HR Director are both responsible for the expansion initiative. The company headquarters is located in a small underdeveloped city. The local school system is slightly above the state average in terms of funding and graduation levels. The local economy is based on small businesses and manufacturing. The wage base in the city is significantly lower than that of the nearest larger city. The HR director is concerned about the ability to attract new candidates. The new positions will be administrative, business development, technical, and managerial. The HR director intends to propose that some current employees can be developed for promotion. The HR staff of two employees is excited about the project.

Which step should the HR director take to identify employees who the company can promote into new positions in a short time frame?

51. The C-Suite of a company with 600 employees intends to hire 150 employees in the next 12 months. The Chief Operating Officer and the HR Director are both responsible for the expansion initiative. The company headquarters is located in a small underdeveloped city. The local school system is slightly above the state average in terms of funding and graduation levels. The local economy is based on small businesses and manufacturing. The wage base in the city is significantly lower than that of the nearest

larger city. The HR director is concerned about the ability to attract new candidates. The new positions will be administrative, business development, technical, and managerial. The HR director intends to propose that some current employees can be developed for promotion. The HR staff of two employees is excited about the project.

Which method would best prepare current employees for intended promotion into the specialized positions?

52. A company is consistently having trouble hiring designers in its creative department, a key unit within marketing that produces all the graphic and pictorial art deliverables for clients. After a couple of months, the recruiting team finds a strong candidate. The candidate requests working first as an independent contractor and then transitioning to permanent employment. After two weeks, work is going smoothly, and the creative unit manager is working with the HR manager to extend an employment offer. Company policy requires all new candidates must successfully pass a drug screen as a condition of employment, but when the candidate is tested, the candidate tests positive for marijuana. The HR manager questions the candidate, who states that the drug was used while he was on a consultancy job in a state where recreational use of marijuana is legal.

The creative unit manager requests that the HR manager make an exception to the company policy and allow the hiring process to continue.

How should the HR manager address the request?

53. A company is consistently having trouble hiring designers in its creative department, a key unit within marketing that produces all the graphic and pictorial art deliverables for clients. After a couple of months, the recruiting team finds a strong candidate. The candidate requests working first as an independent contractor and then transitioning to permanent employment. After two weeks, work is going smoothly, and the creative unit manager is working with the HR manager to extend an employment offer. Company policy requires all new candidates must successfully pass a drug screen as a condition of employment, but when the candidate is tested, the candidate tests positive for marijuana. The HR manager questions the candidate, who states that the drug was used while he was on a consultancy job in a state where recreational use of marijuana is legal.

The senior executive team requests that the HR manager research industry leanings regarding hiring policies and drug use during personal time.

How should the HR manager gather the information?

54. The Deal multinational corporation practices an ethnocentric international business strategy. However, several global trends may necessitate a change in the corporation's strategy.

Which of the following global trends has been marked by an increase in Foreign Direct Investments (FDIs) and reverse innovations?

55. As part of an organization's strategy to communicate the complete value of what it offers to employees, which of the following is the most effective option a compensation and benefits manager should select?

56. A conglomerate export its products to foreign countries, where it establishes production facilities. However, its products, procedures, unique business processes, and strategy are developed in the home country.

With regard to the Bartlett and Ghoshal's Typology of Multinational Companies, this conglomerate is practicing a/an -------- strategy?

57. Which of the following options states how the Patient Protection and Affordable Care Act (PPACA) amended the Consolidated Omnibus Budget Reconciliation Act (COBRA)?

58. At the end of a training class on conducting research on consumer preferences in detergent brands, a training participant is asked to produce a consumer research plan for a popular detergent brand.

Which of the following levels of learning is the employee being asked to demonstrate?

59. The Three-Tree landscaping firm is aiming to hire a handful of qualified staff and has posted openings that offer pay ranges that exceed the industry average. This is in a bid to develop an operative workforce as quick as possible.

The Three-Tree firm is most likely in what phase of its organizational life-cycle?

60. The most successful organizational change strategy is one that emphasizes?

61. The Team company engages in a robust organizational socialization program.

The company's program would most likely apply to employees who get promoted and those who are;

62. What action should HR take to validate that training goals support the overall strategy?

63. At the beginning of union negotiations, when parties do not have an established relationship, the first step is likely to be:

64. Which is most likely to occur in a company with a geocentric approach to globalization?

65. The primary difference between a Health Savings Account (HSA) and a Flexible Savings Account (FSA);

66. There has been an increase in resignations from the younger employee population. In exit interviews, the younger employees say that they feel they were overlooked by senior executive management.

Which kind of data should HR collect to help measure inclusion?

67. What is the FIRST step in protecting employee data from espionage?

68. An employee from an organization's headquarters in the United States accepts a position at a subsidiary in Hong Kong. The headquarters' assignee will receive the same pay as Hong Kong citizens working in equivalent positions.

This is an example of which international compensation approach?

69. A company has a high record of work-related injuries, absenteeism, and substance abuse. HR intends to address these issues by first keeping records of all reportable incidents and then encouraging employee participation in corrective action.

What is the MOST important task for HR to do next?

70. HR creates a focus group by soliciting volunteers from different departments to identify ways to improve work/life balance. Participants are equally divided in terms of tenure. Most are from three departments, but all departments are represented. An outside, experienced facilitator is hired to encourage brainstorming. No one is satisfied with the experience.

What might have contributed to this?

71. Which of the following statements about a performance appraisal system is true?

72. In conversation outside work, a manager in another function describes secondhand reports about the marital problems of an employee in that area.

The HR professional should?

73. It is usually advised that employee handbooks avoid prohibiting an employee from verbally harassing other employees.

Why?

74. When implementing a merger and acquisition strategy, which of the following has the MOST impact on long-term success?

75. Which of the following illustrates business operations that threaten the sustainability of the environment and society?

76. Which of the following actions could improve the rigor of a succession planning program?

77. A union argues that a new customer service area for networking software systems should be folded into an existing unit that contains employees involved in assembling computer peripherals, since they are in the same facility and have roughly similar wage structures. The company argues that these new employees are not involved in the peripherals business.

How is the NLRB likely to rule on the bargaining unit composition?

78. The creative manager asks the HR manager for help in recruiting skilled employees as the unit has had difficulty finding qualified applicants.

How should the HR manager respond?

79. The production and operations senior executive of a conglomerate has lost several staff members to the same competitor in a different industry in the last three months. This development has not affected the department's ability to meet its quarterly targets.

Which type of report can HR share to ease this situation?

80. ------ kind of culture focuses on intangibles like beliefs, attitudes, and values?

81. What should a HR Manager consider before the last resort of termination for a long-term employee who has been previously successful?

82. What is the ultimate reason for developing workforce diversity programs?

83. What are the five compensable factors of the point factor system?

84. What financial benefit does an employer gain in choosing to provide incentive pay to its employees rather than an increase in base pay?

85. ------- states that an organization operates within a complex environment that is affected by and affecting different interests?

86. ----- is a work stoppage that is neither authorized nor supported by the union.

87. Employees at the Fawn corporation are canvassing for the establishment of the --------- principle in the disciplinary procedure of the company. The employees state that the principle provides that employees should be treated fairly, given clear expectations, and provided an opportunity to defend themselves for a dischargeable offense.

88. In which stage of strategic planning do managers develop action plans and assign staff members to projects?

89. The HR specialist prepares a business case to support an initiative. The case includes descriptions of the project's goals and benefits, method, budget, and time-line.

What other information would have been good to include?

90. The evaluation level of learning characterizes changes in what?

91. What branding proposition best answers the question why a talented individual would want to work for a particular company?

92. What talent strategy ultimately emphasizes the organization's needs when considering an employee's career path?

93. What budgeting method categorizes according to enterprise undertakings as opposed to standard departments?

94. What is the role of HR when conducting an investigatory interview?

95. What is the best way to increase confidence in stakeholders regarding business continuity and disaster recovery?

96. Why would the Human Resource function perform a benefits needs assessment?

97. What key determination must be made prior to outsourcing a function?

98. What should a HR professional do prior to initiating a major, sweeping, controversial change initiative?

99. When considering a Reduction In Force (RIF), what offer might be made?

100. The HR professionals in a corporation have updated their tools to include an advanced analytics tool that displays important, high-level, real-time HR metrics using interactive data visualizations that can be configured to show how it correlates with strategic goals.

This tool is most likely a;

101. What leadership theory suggests that group performance depends on the situation favorableness which in turn is based on leader-member relations, task structure, and position power?

102. What is revealed when leaders see a danger but decide not to address it?

103. What must be shown to upper management in order to make an effective business case?

104. What is the best argument in favor of any efforts to increase employee retention?

105. According to the Immigration Reform and Control Act, what two things must an employer check for when hiring?

106. What law defines a "mass layoff" as a non-plant closing during which 500 full time employees or 33% of an active workforce of 50 or more employees are laid off in a 30-day period?

107. What must HR be sure of prior to conducting an employee attitude survey?

108. What type of global strategy primarily benefits a company because it creates strong customer ties and responsiveness?

109. What is a good way to clarify unclear answers from a focus group?

110. What is the first thing an organization should do if they fear their employees are being lured away by more money elsewhere?

111. If HR is rolling out a major change initiative, what might HR do instead of relying on possibly inconsistent communications by the managers to employees?

112. A global company concerned with consistency among locations will likely use this approach to goal-setting.

113. These programs focus on expertise sharing and reducing organizational understanding loss due to attrition.

114. Why is it more important to understand turnover FIRST in terms of the specific organization's history rather than general industry trends?

115. HR is considered a strategic partner in the strategic planning process because of its;

116. What are the treaties that eliminate the requirement that an international assignee and the employer participate in two separate social security programs?

117. What is a principal goal of supply analysis?

118. Points scoring, challenges, leaderboards, rules and rewards characterize which employee engagement technology?

119. Which HR structure is appropriate for a global conglomerate where the Board of Directors have decided that the HR structure should be one where the HR of each branch controls its localized processes while strategic and policy-based decisions are controlled exclusively by the Headquarters HR?

120. What do managerial judgment forecasts, trend analysis, Delphi technique, ratio analysis, and turnover analysis help predict?

121. Which of the following is the most important consideration when forming focus groups?

122. The Premium organization has decided to include diversity and inclusion as a strategic initiative. In what way would this decision most likely affect its vendor and supplier relations or management?

123. What is the primary focus of organizational development?

124. What is a major disadvantage of time-based pay systems?

125. What is the primary advantage of developing a career management program?

126. What characterizes the most successful talent management OED initiatives?

127. What is the best definition of moral hazard?

128. What is the most effective way to control hazards and their negative consequences?

129. What is the term for a cultural vision that holds that there are no absolutes and everything is based on the situation?