WGU Information Technology Management Exam Free Dumps

1. What is the importance of the partners and suppliers dimension of the ITIL model?

2. A hospital has implemented several new software systems and has chosen to implement ITIL to maintain and continually improve services.

Which need influenced the hospital's decision to implement ITIL?

3. Which lifecycle stage of ITIL focuses on creating services and procedures?

4. Which epolicy is the starting point and the umbrella for all other policies the organization might establish?

5. Why is employee training important in an ethical IT use policy?

A. To create automatic updates of software patches

B. To reduce sensitivity to the accuracy of company communications

C. To make employees understand the company's culture and ethical boundaries

D. To eliminate information management risks

6. Which IT ethics policy discloses some or all of the ways an organization gathers, uses, discloses, and manages customer or client data?

7. What is the purpose of the Internet Use portion of the IT ethics policy?

8. Which organizational policy states that an employee should never send unsolicited emails outside the organization?

9. What are ecological results of the expanded use of technology? Choose 2 answers.

10. What is an advantage of virtualization?

11. Which term describes a type of computer built using environment-friendly materials and designed to save energy?

12. Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?

13. What is a customer relationship management (CRM) system used for?

A. To provide fundamental decision-making support.

B. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

C. To improve supplier and customer relations and increase revenues.

D. To increase customer loyalty and retention and increase an organization's profitability.

14. A company has a large percentage of employees who resist the use of new technologies.

What should the company consider first before implementing a unified communications system?

A. Pilot testing

B. Employee accessibility

C. Corporate culture

D. Competitors' systems

15. How can a unified communications system meet the communication goals of most organizations?

16. A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible.

Which type of software gathers and analyzes customer information to tailor this marketing campaign?

17. A company wants to create a shopping bot that will search several retailers' websites to find the best prices on products that it frequently orders.

Which type of software should the company use to create a shopping bot?

18. Which type of software would a company use to view the physical world with computer-generated layers of information added to it?

19. Which basic business system serves operational level analysts in an organization?

A. Optimization analysis system (OAS)

B. Decision support system (DSS)

C. Transaction processing system (TPS)

D. Executive information system (EIS)

20. Which system provides a foundation for collaboration between departments, enabling people in different business areas to communicate?

21. Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?

A. Executive support (ES)

B. Geographic information system (GIS)

C. Enterprise resource planning (ERP)

D. Customer relationship management (CRM)

22. Which system serves as an organization's backbone in providing fundamental decision-making support?

23. An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.

Which phase of CRM does this describe?

24. A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year.

Which phase of the customer relationship management (CRM) system does this represent?

25. Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

26. Which type of logical data structure uses graphics to illustrate relationships among data elements?

27. Employees in different business levels need knowledge to effectively drive their work and decision-making.

Which term describes the trait of an IT leader to effectively translate perspectives at both a broad and corporate strategic level?

28. What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

29. What is the definition of the accountability vs. ownership paradox?

30. Which business layer determines which products or services are being sold and to whom?

A. Systems

B. Operating

C. Corporate

D. Strategy

31. Which IT approach to development and infrastructure focuses on automating and pushing quality code faster?

32. A director of software development observes friction between various team members.

How should the director alleviate team friction?

33. Which two reasons show why organizations need to effectively grasp the deep currents of technological evolution? Choose 2 answers.

34. Which software carries out a set of operations on behalf of a user with a degree of independence and employs knowledge of the user's goals?

35. What is a benefit of globalization?

A. Costs associated with operating in new geographic areas

B. Adherence to regulatory requirements

C. Increased competition

D. Access to new talent pools

36. Which hacking method involves forging the from address so that replies go to an unintended audience?

A. Packet tampering

B. Spoofing

C. Spyware

D. Hoaxes

37. An attacker uses a guest account to exploit a weakness that enables the attacker to change access rights and alter user account information.

Which type of attack is described?

A. Packet tampering

B. Spoofing

C. Elevation of privilege

D. Hoaxing

38. Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?

A. Downtime and uptime

B. Hackers and viruses

C. Ethics and cost

D. Adware and spyware

39. What is an example of a knowledge factor used for authentication?

40. What is a method for confirming users' identities?

41. Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.

42. What is an advantage of using a trusted third party to confirm correlations between users and public keys in disaster recovery planning?

43. What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

A. Be through and provide all the technical details

B. Focus on problems rather than solutions

C. Brevity is key because of time constraints

D. Know the audience and speak to their level of knowledge

44. What is the expert system type of artificial intelligence?

45. Which dashboard capability helps a business manager break down data into segments to understand it from different perspectives?

46. What is the bullwhip effect?

47. Which two benefits does RFID tagging offer for supply chain management? Choose 2 answers.

48. Which term is used to describe the business needs, justification, requirements, and boundaries of a project?

49. Which tool can be used to list project tasks vertically against project time frame listed horizontally?

A. PERT chart

B. Project model

C. Venn diagram

D. Gantt chart

50. What is the role of executive sponsors in a project?

A. Tracking to ensure all key project milestones are completed on time

B. Defining and developing the project plan

C. Providing financial resources for a project

D. Collaborating with project staff to ensure their own interests are represented

51. Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

A. Rapid application development (RAD)

B. Joint application development (JAD)

C. Discovery prototyping

D. Loose coupling

52. Which factor in the planning process is considered true, real, or certain without proof or demonstration?

A. Project requirements

B. Project theory

C. Project Assumption

D. Project objective

53. What is a benefit of in-house development and maintenance of information technology systems?

A. Increases financial savings because it costs less than outsourcing the work

B. Utilizes state-of-the-art technological resources without having to acquire and maintain them

C. Creates a better quality workforce by combining both technical and business skills

D. Allows for the fastest development time and ability to scale to new demand levels

54. What is a common risk associated with outsourcing software development?

55. How does service-oriented architecture (SOA) help companies become more agile?

56. Which software development approach builds a small-scale representation or working model of the system to ensure it meets the user and business requirements?

57. Which scenario would cause an organization to create a global team?

58. Which statement describes the planning phase of the systems development life cycle (SDLC)?

A. Performing corrections, additions, and upgrades to ensure the system continually meet business goals

B. Establishing full descriptions of the desired features and operations of the system

C. Establishing a high-level strategy and goals for an intended project

D. Bringing project pieces together, checking interoperability, and verifying functionality

59. What happens during the design phase of the systems development life cycle (SDLC)?

60. Which statement describes the analysis phase of the systems development life cycle (SDLC)?

A. Physically constructing software and information systems using programming languages

B. Establishing full descriptions of the desired features and operations of the system

C. Identifying end-user business requirements and refining project goals into defined functions and operations

D. Establishing a high-level strategy and goals for an intended project