2022 Updated ITIL 4 Foundation ITILFND_V4 Exam Questions

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The updated ITIL 4 Foundation ITILFND_V4 exam questions are online, which proved to be valid. If you want to pass ITILFND_V4 exam on the first attempt, the updated ITIL 4 Foundation ITILFND_V4 exam questions can help you achieve the goal. Free updated ITIL 4 Foundation ITILFND_V4 exam questions are below.

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1. Which is recommended as part of the 'progress iteratively with feedback' guiding principle?

Prohibit changes to plans after they have been finalized

Organize work into small manageable units

Reduce the number of steps that produce tangible results

Analyse the whole situation in detail before taking any action

2. What is included in the purpose of the 'continual improvement' practice?

Ensuring that delivery of services is properly assessed, monitored, and improved against targets

Identifying and continually improving relationships with and between stakeholders

Creating collaborative relationships with key suppliers to realize new value

Aligning the organization's practices and services with changing business needs

3. Which term is used to describe removing something that could have an effect on a service?

A change

An incident

An IT asset

A problem

4. How does the 'incident management' practice set user expectations?

By using collaboration tools to communicate effectively

By agreeing, and communicating target resolution time

By assigning resources to ensure that all incidents are resolved as quickly as possible

By automated matching of incidents to known errors

5. What is the difference between the 'incident management' and 'service desk' practices?

Incident management resolves complex issues, service desk resolves simpler issues

Incident management restores service operation, service desk provides communication with users

Incident management manages interruptions to services, service desk monitors achieved service quality

Incident management resolves issues service desk investigates the underlying causes of issues

6. What is a user?

The role that uses services

The role that authorizes budget for service consumption

The role that defines the requirements for a service

The role that directs and controls an organization

7. Which is a description of service provision?

Activities that an organization performs to deliver services

Away to help create value by facilitating outcomes that service consumers need

Cooperation between two organizations to ensure that a service delivers value

A formal description of one or more services, designed to address the needs of a service consumer

8. How do 'continual improvement registers' help to create value?

By monitoring achievement against service level targets

By making improvements visible

By assigning change authorities for change requests

By documenting all improvement ideas in a single place

9. Which statement about the inputs and outputs of the value chain activities is CORRECT?

Inputs and outputs are fixed for each value chain activity

Each value chain activity receives inputs and provides outputs

Some value chain activities only have inputs, whereas others only have outputs

The organization's governance will determine the inputs and outputs of each value chain activity

10. What is the value of a service?

A result for a stakeholder enabled by the outputs of the service

A tangible or intangible deliverable of the service

The amount of money that is created or saved for the service consumers by using the service

The benefits, usefulness, or importance of the service, as perceived by the stakeholders

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11. Which is the MOST LIKELY way of resolving major incidents?

A support team following detailed procedures for investigating the incident

Users establishing a resolution using self-help

A temporary teamworking together to identify a resolution

The service desk identifying the cause and a resolution

12. What is the CORRECT order for the three phases of problem management?

Problem identification, problem control error control

Error control, problem control, problem identification

Problem identification, error control, problem control

Problem control, error control, problem identification

13. Which value chain activity ensures that ongoing service activity meets user expectations?

Plan

Deliver and support

Engage

Obtain/build

14. What is included in the purpose of the IT asset management' practice?

Making new and changed assets available for use

Supporting decision-making about purchase, re-use, retirement, and disposal of assets

Providing information on how assets are configured and the relationships between them

Moving assets to live or other environments for testing or staging

15. Which component is focused on the activities need ed by an organization to help it co-create value?

Practices

Continual improvement

Service value chain

Guiding principles

16. Why and how is a user MOST LIKELY to contact the service desk?

To discuss the cause of an incident via a phone call

To request access to a resource via a self service portal

To authorize an emergency change via live chat

To report a problem using a mobile app

17. Which is the cause, or potential cause, of one or more incidents?

A known error

A problem

A change

An event

18. Which guiding principle recommends using ideas from ITIL, Lean, Dev Ops, Kanban, and other sources to help drive improvements?

Focus on value

Start where you are

Think and work holistically

Optimize and automate

19. What is used as a tool to help define and measure performance?

An incident record

A continual improvement register

A service level agreement

A change schedule

20. Which is a financially valuable component that can contribute to the delivery of a service?

Service offering

Sponsor

Configuration item

IT asset

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21. Which of the four dimensions is concerned with service integration and management?

Partners and suppliers

Value streams and processes

Organizations and people

Information and technology

22. Which facilitates outcomes that customers want to achieve?

Warranty

Service

Organization

IT asset

23. What may form part of a service request procedure?

Escalation to the appropriate change authority

Authorization in accordance with a security policy

The method of diagnosing the cause

The timescale for restoration of service

2022 Updated ITIL 4 Foundation ITILFND_V4 Exam Questions