CBAP Certified Business Analysis Professional Exam Updated Questions

1. The company's mobile application platform must support real time integrate with the following third party systems:

A GPS System

B Postal Code Validation

What is the appropriate model type to assist the stakeholders in testing the performance and visual aspects of requirements 3 through 11?

2. You are the business analyst for your organization and need a method to requirements elicitation from nearly 12,000 stakeholders. You want a method to quickly capture this group's feelings and thoughts to identify what the majority of this group needs and wants in a new solution your organization may create.

What requirements elicitation technique can be used in this scenario?

3. You are the business analyst for your organization and are working with Virginia on the allocation of requirements for a new solution. You have assigned Virginia the task of breaking down the solution scope into smaller components for allocation.

What technique have you asked Virginia to complete in this scenario?

4. After determining mat the enterprise culture was the driving force behind recent solution change decisions a business analyst (BA) has decided to conduct an enterprise-wide cultural assessment .

What information can the 8A expect to learn from the results?

5. Which of the following diagrams is known as Ishikawa diagram?

6. A leading software manufacturing company has appointed a business analyst (BA) to ensure that requirements are managed effectively and efficiently. The BA discovered some missing functionality as well as some implemented functionality which are not supported by requirements.

Which of the following tasks did the BA use to discover the issues?

7. Which one of the following diagrams visualize the result of the root cause analysis study?

8. Which solution scope technique can help the business analyst understand the scope of the work by breaking down the scope into smaller work products?

9. You are currently working on creating the activity list for an initiative in your organization.

What characteristic must be assigned to each task in your task list?

10. Which of the following models defines the name of the data, data aliases, and description of system data?

11. A sports wristwatch product manufacturer wants to add a blood sugar monitoring toolkit to the watch. Market research has confirmed that the most profitable segment of the manufacturer’s target customer is looking for this feature. The business analyst (BA) worked with the product owner to finalize the set of requirements and design options and then defined multiple approaches for implementing the feature. At this point, the solutions' team agreed that they were unable to accurately assess the merits of each of the proposed solutions.

What is the possible reason?

12. Enterprise analysis creates just five outputs.

Which one of the following is an output of the enterprise analysis tasks?

13. A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.

Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.

By proposing this change, what type of view did the BA use to analyze the current manufacturer's state?

14. There are 50 stakeholders in the current project .

How many communication channels exist in this project?

15. You have identified a task in your task list that cannot be completed until the inspector for the project signs off on the initial deliverables.

The inspector's signoff on the initial deliverables is called what?

16. While defining what necessary conditions are required to achieve the business need for a highly regulated government client, a business analyst (BA) discovers that some legacy policies will either constrain or are insufficient to achieve value desired by the future state.

How should the BA proceed?

17. Stakeholders have indicated concerns with the level of uncertainty they are willing to accept with the solution.

What type of analysis can the business analyst (BA) use to alleviate these concerns?

18. Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:





The BA will create a Data Model to meet which requirement?

19. Paul has been asked to complete SWOT analysis for his solution scope .

What does SWOT analysis mean?

20. When an organization is using a change-driven approach to business analysis, how are communications managed?

21. There are four inputs to the plan business analysis activities.

Which one of the following is not an input to the plan business analysis activities process?

22. Which of the following terms is used to describe a major deliverable or key even in the project used to measure project progress?

23. The performance of a newly implemented document management system is falling significantly short of the measures defined as part of the project. However, the business is recognizing some level of value from the system. The business analyst (BA) considers the only option available to the company to increase performance and determines that the cost of implementing the option is ten times higher than the expected benefits .

What should the BA recommend?

24. What is the purpose of the business case?

25. Mark is the business analyst for his organization. Mark and his business analysis team have used the whiteboard to record the documentation as the result of requirements elicitation.

What must be done with this information if Mark uses a whiteboard?

26. What is the term used to describe the cost of the solution after the solution has been implemented in production by a vendor?

27. The solutes presented by a business analyst (BA) to the stakeholders eliminated the need to maintain different variations of ship-to-country and location-to-rout* for various freight carriers. Instead, the routing would use a standard carrier code, giving the business me flexibility to just ship to new countries without raising a change request to IT. which was the current road-block to business .

What opportunity did the BA present to the stakeholders?

28. Fred's organization is using a plan-driven approach for the business analysis deliverables.

In this approach how will the requirements be captured?

29. The BA is working on the design options for the future state at the martial arts organization. There are several design elements that need to be considered for the future state .

Which of the following design elements does the Activity Diagram address?

30. A business analyst (BA) is assigned to a project which has two main stakeholders: a highly regulated government agency and a less formal private company. To select the business analysis approach, the BA mi! conduct a meeting with representatives from each entity to decide on the level of formally needed for requirements and design specifications. During

the meeting, what should the BA’s strategy be?

31. Which of the following techniques involves determining and documenting the variance between business requirements and current capabilities?

32. A business analyst (BA) conducts a process analysis on the business analysis practices that were used on the previous major implementation. From this the BA identifies and documents that there are three improvement areas which would make the business analysis process more efficient.

In which business analysis artifact does the BA document these measures of improvement for the next piece of analysis work?

33. Which of the following is the process of defining and analyzing the dangers to individuals, businesses, and government agencies posed by potential natural and human-caused adverse events?

34. You are the business analyst for the YGT Organization. You have just completed a capabilities gap assessment and have determined that your organization does not have the necessary resources and technology to seize a business opportunity.

What is the most likely course of action for the organization?

35. The seminar administrator reviewed these three diagrams and asked the BA to create a fourth diagram to model the various levels that a trainee goes through (e.g., white belt to yellow belt yellow belt to green belt etc) .

What modeling technique will the BA use to create this diagram?

36. A business analyst (BA) has engaged various groups from across the organization to define the business opportunity a potential project will address. The BA must consolidate the information collected from the groups.

The BA should ensure the business needs.

37. Which of the following phases is the first step towards creating a business continuity plan?

38. After the implementation of a new financial solution the business analyst (BA) observes that the performance of a solution does not meet the anticipated benefits detailed in the original business case .

What is a technique the BA can use to understand the reason for that?

39. Management would like you to front-load the requirements with the most risk requirements.

Why would management prefer the risky requirements first in the prioritization?

40. You are the business analyst for your organization and you are completing the manage requirements traceability process. You are tracking the requirements to determine how the requirements are interrelated with one another and with the actual delivery of the project scope.

There are actually three reasons why the business analyst should trace requirements.

Which one of the following is not one of the three reasons why trace requirements is useful?

41. You are the business analyst for your organization and are working with Jennifer to conduct stakeholder analysis. You would like to create a RACI chart to help with the roles of the

people involved in the stakeholder analysis process. Jennifer is not familiar with this chart and asks what does RACI mean.

Which one of the following best describes the RACI chart in the conduct stakeholder analysis process?

42. A business analyst (BA) finds that the solution service level agreement (SLA) cannot be met m one out of five identified scenarios. is there 4 a dependency on a requirement which is a part of a future release .

How should the BA approach the solution limitation?

43. Which of the following processes includes tasks and roles, risk categories, schedules for risk management activities, definitions of probability and impact, and the stakeholders' tolerances?

44. A business analyst (BA) was tasked with eliciting requirements for a new product scheduling system. The BA interviewed and discussed the requirements with the manager and Supervisor. The requirements were written and approved by both the supervise and manager .

Which stakeholders were missed in the requirements?

45. Which of the following process groups occurs at the beginning of the project?

46. Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited.

An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:





The risk associated with Requirement ID F-P0001 is HIGH. The BA has gone back to the Crew Chief to determine why this requirement's risk is HIGH. The Crew Chief stated that it was based on an assumption.

Which of the following assumptions would make this requirement's risk high?

47. Which of the following document is created first after project is awarded and statement of work is handed over to the project manager?

48. A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.

The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.

A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).





Each truck can only make two trips a day. The BA has noticed that only 30% of trips have their orders available for loading when a truck arrives. Otherwise the truck has to wait one extra hour until the orders are picked and brought to the loading bay.

If trucks are the only constraint, approximately how many hours are lost due to this downtime?

49. A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.

Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.

Customers who want to utilize the pay per use mobile device fast charging stations may choose one of two features: fully charged (F1) or partially charged (F2). If partially charged is selected, the customer needs to specify their charging needs.

What is the relationship between F1 and F2?

50. There are just three inputs to the assess proposed solution process.

Which of the following is NOT one of the inputs for the assess proposed solution process?

51. You are the business analyst for your organization and are working on a solution that will connect several databases to a web application. You are concerned that the databases may not be operable with the software solution a programmer is recommending.

What requirements elicitation technique can help you determine the interoperability of the software, the databases, and the web application?

52. A business analyst (BA) has been coordinating several meetings with stakeholders to reach consensus regarding the solution design to implement a global currency exchange system for an international bank. Consensus has not been reached yet, although BA has great communication skills and is trusted by all stakeholders. The stakeholders formally approved the business need initially.

Why is there disagreement?

53. Henry is the business analyst for his organization and is completing the conduct elicitation activity. Part of this activity is to record the results of the requirements elicitation process.

All of the following are acceptable elements for requirements documentation except for which one?

54. You are the business analyst for your organization. Management has asked that you create a method to store the project requirements including those under development, under review, and the requirements which have been approved.

What is management asking you to create?

55. What requirements elicitation involves carefully selected stakeholders and subject matter experts for a short, intensive period (usually for one to a few days) to define and document the requirements for a solution?

56. You are coaching Marcy, a new business analyst for your organization, on business analysis processes. Marcy is concerned about the define solution scope process, especially the implementation approach element.

Which of the following statements best defines the implementation approach element for Marcy?

57. When can changes to requirements occur in a business analysis planning and monitoring assignment?

58. Which conduct stakeholder analysis technique identifies stakeholder roles that may serve as a useful starting point for identifying actors and roles?

59. Which of the following techniques is used to test customer acceptance of the solution and to measure marketplace demand?

60. Which of the following compares two or more systems, states, services, products, or things to determine the best viable choice?

61. Contracts are currently managed by more than 20 contract owners across the organization, each happily managing in their own way. A business analyst (BA) is tasked to elicit requirements for centrally managing software maintenance and license contracts.

Which of the following does the BA need to carry out first?

62. An insurance company wants to implement a business intelligence solution to consolidate data from various different internal system to provide a better understanding of their customer base.

A business analysis (BA) is engaged to put together a tender (bid) to be sent to various business intelligence providers and implemention partners.

Among other information the business analysis request the following:

* Licensing costs for year 0 based on needing 1 Central processing Unit (CPU) license

* Licensing costs for specific user types such as Report Creators Online Analytical Process (OLAO) user and Power users

* Predicted licensing costs for renewing in Years 1 and 2

* Full implementation costs

After reviewing the received vendor responses the project team shortlists the candidates to 3 and the BA structures the received information as follows:





The Insurance company has a maximum bucket of $310,000 for the entire to implementation and operation over the first three years .

Which vendor or vendors meet that criteria?

63. What document defines the business needs, identifies key stakeholders, and describes the positive impact the solution will provide on the key stakeholders?

64. You have completed the requirements documentation and the stakeholders have signed off on the requirements. Now the requirements are advancing into a project as your organization has chartered a project based on the identified requirements.

What stakeholder is now responsible for assessing the solution scope to determine the

project scope?

65. Which of the following roles approves the project scope statement, phase gate reviews, solution validations, scope changes, and project success criteria?

66. Which of the following tasks does not rely on other activities, and no other activities rely on this task completing?

67. You are the business analyst for the NHQ Project. You have identified several stakeholders that need different types of information related to the requirements.

Which stakeholder would need detailed technical interface requirements?

68. A conservative company with rigorous risk control plans and internal audit rules has a recurrent problem with a core Business application. As a result access to this application must be restricted and controlled and maintenance must be on-site. However the company feels that the application must have an emergency service team. The routine maintenance of this solution is provided by an external vendor and the vendor requested 24 hours remote access to quality and production data.

In this context what is the company's response to the vendor's request?

69. Which of the following processes is used by organizations to set the risk tolerance, identify the potential risks, and prioritize the tolerance for risk?

70. There are four inputs to writing the business case as part of enterprise analysis.

Which one of the following is not an input to writing the business case process?

71. A business analyst (BA) is preparing a governance approach. The BA is trying to define the approval process .

Which factors should the BA consider?

72. Several commercial-off-the-shelf (COTS) software packages exist that would enable the business analyst (BA) to meet the needs of the business.

For the potential deign options, the Ba included one of the COTS packages as a solution approach What kind of solution approach is this?

73. A business analyst (BA) is running a workshop with a group of stakeholders to understand the requirements for a change that the company is planning to implement.

What important factor does the BA need to understand to ensure the workshop remains focused on the topic in question?

74. Which conduct stakeholder analysis technique is useful for identifying shared characteristics of a stakeholder group?

75. A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

The sites Features were as follows:

* Improvements to the search engine to all customers to search for articles, tools and services on the site

* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.

* A profile section allowing for Customer Name, Address and contact Phone number.

Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.

What type of recommendation has the BA made to the business sponsor?

76. In a software implementation project, the designated business analyst (BA) has conducted all the elicitation activities and now needs to confirm the elicitation results.

What is used by the BA Professional to guide which sources of information and which results are to be compared?

77. The requirements elicitation process requires that the business analyst and team prepare for the requirements elicitation activities. There are three specific inputs that the business analyst will need in preparing for the requirements elicitation.

Which of the following is NOT one of the three inputs the business analyst will use as he prepares for requirements elicitation?

78. Which of the following types of elicitation allows each stakeholder to freely discuss their role in a particular process?

79. The stakeholders are interested in ensuring that expected value is assessed prior to acceptance. To determine if the solution is providing expected value and ensure the accuracy of the measurements, the stakeholders and the business analyst (BA) determine that they need to measure.

80. Which of the following represents the duration of activities against a calendar?

81. You are working with Tom, a key stakeholder, in your business analysis duties. Tom is asking you about the desired outcome for current business opportunity.

Which one of the following is NOT an example of a desired outcome?

82. Before the start of a large, cross functional change effort the team of Business analysts (BAs) assigned decided they need something to help them ensure requirements collectively support one another and do not conflict .

What option would provide the consistency they are looking for?

83. A business analyst (BA) has been writing requirements for a project that has several stakeholders with varying levels of product expertise.

What must the BA take into consideration to meet stakeholder perspectives?

84. A software company has won a contract to implement its product for a client. As part of the implementation work, a business analyst (BA) is asked to elicit information about the other client applications that will interface with the new system and provide the information graphically. The technical staff needs to understand the message interaction within the systems for key business transactions.

Which type of diagram should the BA use?

85. Which one of the following diagrams when properly laid out is always laid in a left to right display to properly reflect the chronology of all project work?

86. You are the business analyst for a new project. Part of this project is for the project team to manually install new workstations through the company's campus. Based on your research you have determined that the project team can install 25 new workstations per hour. Since there is a fixed amount of time that these workstations need to be installed you are considering adding additional labor for the implementation. You are also considering to adjust the prioritization of the project requirements based on the amount of workstations the project team can install per hour.

What does the 25 workstations per hour represent in this scenario?

87. You are the business analyst for a large software development project. There are several issues that must be resolved by certain dates or the problem will prevent the project from advancing.

What technique can you use to track problems with the requirements?

88. Henry is the business analyst for his organization. Management has created a pre-determined budget of $450,000 for his solution. Henry has identified the project requirements but now wants to prioritize them based on timeboxing and budgeting. Henry examines the cost of the requirements and begins removing the requirements from the allowed list in order to meet the $450,000 budget.

What timeboxing or budgeting approach is Henry using?

89. A business analyst (BA) is preparing a requirement package for access management system. A state diagram foe entity 'User* has been prepared. The BA wants to check the completeness of requirements by comparing different models .

Which diagram should be used with a state diagram to verity that all functions are defined to work with entity "User" for the different roles?

90. The performance of the business analysis team has been reviewed by management to determine areas for improvement. The manager would like to help the business analysts (BAs) develop their skills and address the corrective actions.

What is a technique that may help achieve this goal?

91. You are the business analyst for your organization and are with another business analyst, Steve, on the requirements elicitation for a new solution. You warn Steve that you'll need to be tracing the requirements in an effort to prevent scope creep.

What is scope creep?

92. The table illustrate the statement of cash flower for a courier company for the last fiscal year:

Due to aggressive market competition the management of the company performed a strategy review and based on their0-findings and the current market conditions, they came up with strategic and tactical changes in order to keep a competitive market position.

In order to strength customer retention strategies through a new competitive advantage, the company is considering implementing a live parcel tracking system. The added value will be that the customers may determine the exact location on of the parcel whether it is in a warehouse, crossing the ocean through an overseas the exact location of th parcel whether it is in a warehouse, crossing the ocean through an overseas the ship, or travelling in a delivery truck at any time. The system tracks the location of the parcel by tracking the vehicle in which it is contained. However, for a group of old delivery trucks, it was noticed that the engine sound and vibration disturbed the tracking signal and caused of management would like to sell these vehicles and replace them with newer ones, the Chief Financial Officer (CFO) was strongly against that approach. The CFO argoad that instead of hanging tracking devices on the trucks body they can have the truck drivers manually send the truck send the truck location from a hand held mobile device every 20 minutes.





What could the business analyst (BA) do to gain consensus between the CFO and other Management?

93. What technique used during the manage business analysis performance process can help identify the underlying causes of failures or difficulties in accomplishing business analysis work?

94. You are the business analyst for your organization and are preparing to conduct stakeholder analysis. As part of this process you realize that you'll need several inputs.

Which one of the following is NOT an input you'll use for the conduct stakeholder analysis task?

95. Which of the following qualitative techniques involves a disciplined analysis of the event sequences that could transform a potential hazard into an accident?

96. Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited.

An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:





The BA is working on identifying additional improvement opportunities based on these requirements .

Which of the following improvement opportunities is reflected in Requirement ID NFP0002?

97. Which of the following processes is used to make certain that the project team members are completing the project work according to the project plan?

98. An organization has a procedure for receiving requests from its customers: investigating each and then replying with an answer. The general manager asks a business analyst (BA) to identify ways to improve the current practice because it takes too long for the requests to be answered.

Which of the following techniques will the BA use to review the tasks?

99. Several risks were identified for an upcoming change initiative. One risk is related to a slippage concern because of loose gravel at the local site of the change initiative. The business analyst (BA) has recommended that all on-site stakeholders must wear durable, slip-resistant boots while the change initiative is being executed.

This is an example of which type of risk treatment?

100. A solution implemented three months ago has decreased performance as the volume of transactions has increased. A business analyst (BA) is tasked with analyzing the performance of the application and providing recommendations.

What actions does the BA need to take?

101. You are the business analyst for your organization and are about to conduct requirements elicitation for a process to streamline the customer fulfillment system your organization uses. You need to understand how the people, processes, and technology within the customer fulfillment system operates before you begin the elicitation process.

What type of analytical thinking are you participating in this scenario?

102. Which of the following stages of a project defines the number of risks and opportunities, including intense planning and anticipation of risk events?

103. What type of requirements elicitation technique is the Delphi Technique?

104. A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.

The BA has collected the following information over the last three months pertaining to these business processes:

• All the business processes are at their maximum capacity in terms of the current number of transactions.

• Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.

The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.





If the financial institution always works at full capacity month to month and the new success rate continues to remain the same after implementing the BA's recommendation, what is the average number of successes per month for the mortgage closure process, if the current process capability were increased by 50%?

105. Which of the following is the formal acceptance of the project?

106. Which of the following inputs of Monitor and Control Risks acquires information from performance measurements and evaluates it to provide variance analysis and forecasting?

107. Which of the following is a graphical representation of roles and responsibilities of different project team members?

108. A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information.

Which technique should the BA use?

109. Holly's organization uses a plan-driven approach to business analysis.

When it comes to communication in Holly's organization what type of communication will likely be required?

110. When determining the success criteria for an initiative a business analyst (BA) engages end users in order to understand what they would define is an effective solution .

What two types of data will the end men need to perform the evaluation?

111. A business analyst (BA) conducts a Business rules analysts exercise to identity the organizational rules constraining the project in addition to existing regulations and contracts.

What else does the BA check?

112. A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.

The distributor is under pressure to fully meet the year-round market demand in order to

stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.

A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3)

loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).





What is the company's primary business objective in this scenario?

113. A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.

The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.

What has the BA evaluated to help determine value of the project?

114. You are the business analyst for your organization and you are working with Bill on creating a model. Bill is a little confused about all the different things a model can do for the stakeholders.

You explain to Bill that a model can do all of the following except for which one?

115. Which of the following tasks cannot start until other tasks are completed?

116. Which of the following processes can start with the source of problems or with the problem itself?

117. A company with a big information technology (lT) department has hired a lead business analyst (BA) to enhance its business analysis practices. The lead BA discovers that sponsors are not satisfied with project outcomes. Developers complain about incomplete, ambiguous, and changing requirements. All stakeholders including project managers, are blaming long cycles of analysis for the delays. The business analysts, in turn feel overwhelmed with the number of projects and frustrated by the lack of collaboration from reviewers of their deliverables All of the evidence is anecdotal and none of the groups could strongly substantiate their opinions.

What should the lead BA implement to identify areas of improvement?

118. A business analyst (BA) is tasked with developing a business analysis plan and must decide the best approach to use .

Which of the following factors would drive the decision towards an adaptive approach?

119. Which of the following is derived from a schedule model to meet the project execution plan and achieve management approval for use as a baseline?

120. You are the business analyst for a large, complex solution and you are working with the stakeholders to determine the prioritization of the requirements. You would like to use the decision analysis to determine the best decision for the requirements outcome. You must know four things as part of decision analysis.

Which one of the following will not help you with this approach to the requirements prioritization process?

121. An organization Is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

1: There are multiple teams to define systems, functionality, and content in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all leading to unclear understanding of business requirements

2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases, but does not adequately identify changes between versions and needs to be improved.

3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.

Which stakeholders would the BA interview to determine the changes needed to the comparison tool?

122. You are working with Terry on the conduct stakeholder analysis task as part of the business analysis duties in your company. Terry wants to know why it's so important to identify stakeholders so early in the business analysis duties.

Which one of the following statements best addresses the need to identify the stakeholders early on in the business analysis duties?

123. Which of the following statements best describes the purpose of the confirm elicitation results process?

124. Which of the following process models needs to complete each set of tasks in one phase before moving into the next phase in a project development life cycle?

125. Rachel is writing the business case for her organization. As she's completing this process Rachel is concerned that she's including all the correct information for management.

Which one of the following should Rachel not include in her business case?

126. A business analyst (BA) has a meeting next week with the project sponsor to ensure that the requirements align with the objective of the project.

Prior to the meeting, the BA must ensure that the requirements are:

127. You are completing enterprise analysis. Management has asked you to create a document that will help them create a go/no go decision to invest and more forward with a proposed project.

What document does management want you to create?

128. A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.

The BA has collected the following information over the last three months pertaining to these business processes:

• All the business processes are at their maximum capacity in terms of the current number of transactions.

• Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.

The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.





Assuming the BA's recommendation to be true, what will be the new success rate of the mortgage closure process?

129. A business analyst (BA) is defining the decision making process for changes raised during a project and wants to understand the decision making authorities within the company.

What might the BA do to gather this information?

130. You are the business analyst for your organization. You are preparing the business needs documentation for a new solution to an identified problem. Parts of your input for this process are the business goals and objectives set by your organization.

What approach can you use to assess the business goal and their validity and longevity?

131. As a milestone is reached, the project is funded for enough capital to reach the next milestone. This approach is called.

132. A business analyst (BA) elicits requirements for the sales order processing of multiple product lines. Elicitation reveals that the business processes for the sales orders of most products follow similar activity patterns that have been established over a number of years. Some of the new proposed seasonal products, however, will necessitate major variations in the process flow of some departments. The seasonal products are likely to be different every year. The business needs to carefully adapt its business practices so that the significant but seasonal variations in some of the business processes for the new products are handled adequately without disrupting the processes for the other established products.

Which of the following approaches must the BA take to manage the requirements for sales order processing in the long term?

133. The RGQ Organization utilizes a change log.

What is a change log?

134. Henry is the business analyst for the UUH Organization. Currently Henry is working on several work products as part of the requirements development process. He may need to share these work products with the stakeholders.

Which of the following is not an example of a work product?

135. What plan will describe the stakeholder groups, communication needs, and the level of formality that is appropriate for the requirements?

136. During a retrospective, the project team agrees the way they organized the user stories during the first sprint could be improved. The business analyst (BA) plans to make the stones more accessible going forward .

Which of the following will the BA update?

137. Which of the following processes measures the maturity level of the security program?

138. is the degree to which a set of inherent characteristics fulfills requirements.

139. The technology team at a financial institution has successfully constructed a software application to be deployed as part of a digital banking strategy. A business analyst (BA) has completed a review of the current state description and now needs to evaluate the solution and determine limiting factors for value realization.

What additional input is required to perform the assessment of enterprise limitations?

140. As part of the requirements analysis a business analyst can use the same tools and techniques to model the current state of an organization.

All of the following are valid reasons why would a business analyst want to create a current state domain model except for which one?

141. A multi-domain project has stakeholders with different technical backgrounds. The presentation prepared by the business analyst (BA) for domain 1 was also used for domain 2 but the presentation was not clear and caused concerns for stakeholders in domain 2.

What can the BA do to alleviate the concerns of the stakeholders in domain 2?

142. The business analyst (BA) works in a global company and the majority of stakeholders are located in different countries. The BA already explained the core requirements during the initial meetings. However due to the time zone differences it has been cumbersome to organize further meetings .

What method should the BA use so the stakeholders can review the document before final approval?

143. A Business Analyst (BA) is tasked with presenting the requirements for an auto insurance product to domain and implementation subject matter experts (SMEs) .

What requirements viewpoints should be used by the BA?

144. The business sponsor of a project to automate a high risk, high profile process has expressed concerns that some activities people perform will be missed. The business analyst (BA) has already created a process flow with associated user stories.

Which of the following actions will address the sponsor’s concerns?

145. What business analysis plan defines the process to be followed in managing the solution scope and requirements?

146. You are the business analyst for your organization and are training Tracy on business analysis duties. You are explaining to Tracy how it's important for a business analyst to generate new ideas to approaching problems, solving problems, and to generate alternative solutions. You stress that it's important for the business analyst to generate new ideas and innovative concepts.

What type of analytical thinking are you describing for Tracy?

147. A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.

The BA has collected the following information over the last three months pertaining to these business processes:

• All the business processes are at their maximum capacity in terms of the current number of transactions.

• Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.

The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.





Which of the following business processes can be identified for the process improvement initiative?

148. A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".

The BA defined the following use cases:

• "Change system parameters"

• "Setup new supervisor"

• "Send mail notification"

• "Send SMS notification"

• "Send notification"

• "Pass a two-factor authentication"

The BA wants to create a Use Case diagram.

What standard relationship should be defined between "Change system parameters", "Setup new supervisor" and "Pass a two-factor authentication"?

149. A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

The sites Features were as follows:

* Improvements to the search engine to all customers to search for articles, tools and services on the site

* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.

* A profile section allowing for Customer Name, Address and contact Phone number.

Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all

this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.

What technique was the BA using to understand why the promotions were not being viewed?

150. Wanda is the business analyst for her organization and she is currently working on the specify and model requirements process. One of the elements of this process is the documentation of the textual requirements.

Wanda must describe the capabilities of the solution, any conditions that must exist for the requirements to operate, and what third component of the textual requirement?

151. You are the business analyst for your organization and are working with Ralph who is also a business analyst at your company. You have moved one of the requirements higher in the prioritization of the requirements because it is needed to be implemented before some of the more important requirements are done. Ralph disagrees with your placement of the requirement because you are to rank the requirements based on their level of difficulty.

Who is correct and why?

152. A company wants to launch an existing product in another channel and the business analyst (BA) is starting to perform the stakeholder analysis.





Legend: Influence/Impact 1 to 5 (1 = very limited impact/influence: 5 = very high impact/influence). Considering the analysis, what values for influence and impact will the BA assign to the marketing?

153. You are the business analyst for your organization and you are completing the verify requirements process. There are eight characteristics each requirement should have: cohesive, complete, consistent, correct, and feasible.

Which one of the following four is not a characteristic of a requirement?

154. Which of the following roles helps assess the data requirements of a project, identifies data assets, and helps the project team complete data modeling requirements?

155. A local manufacturer that serves about 1000 retail stores is experiencing a slow yet steady decrease of its customer base over the last couple of years. Attributing the situation to increased competition, management has hired a team of sales representatives to attract new clients and promote the manufacturer's products. However, after four months there is still no progress. Management has engaged a business analyst (BA) to investigate this issue.

What should the BA do first?

156. Which of the following is an estimate based on past projects to predict the current cost and/or duration of the current project?

157. Which of the following is a visual decomposition of the program scope and the resources needed in order to create the things defined within the program scope?

158. A business analyst (BA) is reviewing the performance results from a recent change initiative. One of the results stated, "The planned schedule expected 50% of the project to be done at milestone 6. The schedule performance index (SPI) was .87. Three project

team members worked overtime to ensure that the actual schedule would align with the planned schedule."

This is an example of what type of action?

159. You have identified several problems that you need to track as the business analysis duties progress. You want to make certain that the identified activities are resolved.

What document elicitation technique can help in this scenario?