VivaBank have an account closure process that can take up to three days to close an account. All requests within the bank’s core system to close an account take place overnight during batch processing.
There are two scenarios:
The timings relate to the expected automation time. All requests will arrive in a Blue Prism work queue from multiple channels using either web services or other Blue Prism processes.
The following detail from the Functional Requirement Questionnaire must be considered:
- Cases must be processed on the same day if they come in between 08:00 and 22:00 Monday to Friday
- Exception cases are to be emailed to the manual team during processing as and when they occur.
- It is expected that up to 200 cases can be expected per day.
The Blue Prism solution consists of four processes and four Blue Prism Work Queues.
Cases come into the Account Closures Work Queue and are processed by the Account Closure process which determines if they are “Nil Balance” or “Balance to Transfer” scenarios. Before adding the case to the relevant work queue, a check is made to see if an identical key has been added to the work queue today. If so the case is not added. The Transfer Balance process work its queue and, for each successfully processed case, adds case to the Close Account queue. The Close Account process works its queue and, for each successfully processed case, adds a case to the Confirm Closure queue with the case deferred to 08:00 the next day.
The Confirm Closure process completes the sequence by confirming that the account is finally closed.
A scheduler has been created to start all four processes at 08:00.
Each process shall be configured to finish accordingly:
Please select from the statements below the ones you consider to be correct. (Choose two.)
Leave a Reply