Avaya Oceana Solution Integration Exam 74950X Dumps Questions

dumps2022-03-15T02:12:34+08:00

Avaya Oceana Solution Integration exam 74950X test is a hot one of Avaya certification. There are 65 questions in real Avaya certification 74950X exam, and you have 90 minutes to write the test. The minimum passing score of Avaya ACIS 74950X exam is 69% (45 of 65 correct). We provide the latest Avaya certification 74950X dumps questions for you to test all the related topics. Free Avaya ACIS 74950X exam dumps questions are below.

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1. Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?

OceanaCoreDataService Snap-in

ContactCenterService Snap-in

CustomerManagement Snap-in

CustomerJourneyService Snap-in

2. AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)

Avaya Chatbot

Avaya Mobile Video

Webchat

SMS

Social Media

3. Which snap-in is required for implementing POM in an Avaya Oceana ® solution?

ORCRestService

AgentControllerService

AutomationController

OBCService

4. For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)

Avaya Aura® Web Gateway

Avaya Mobile Video Gateway

Avaya Aura® Media Server

Equinox Management Server

Avaya Aura® Session Manager

5. While deploying the Avaya Oceana® solution, it is recommended that the customer provide an External data mart (EDM) database for Context Store.

Which three databases are supported for EDM deployment? (Choose three.)

Sybase

Informix

Microsoft SQL Server

PostgreSQL

Oracle Database

6. Refer to the exhibit.

A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.

While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)

The Breeze ™ clusters on DC2 must be set to “Accept new Service” mode through System Manager.

The Breeze ™ clusters on DC2 must be set to “Accept new Service” set as “Active” using the cluster attributes within System Manager.

The Breeze ™ clusters on DC1 must be set as “Standby” using the cluster attributes within System Manager.

The Breeze ™ clusters on DC2 set as “Standby” using the cluster attributes within System Manager.

The Breeze ™ clusters on DC2 must be set to “Deny new Service” mode through System Manager.

7. A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.

After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?

Cluster Profile

Cluster group

Cluster IP

Cluster Fully Qualified Domain Name

8. Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)

Chat, Email, and SMS interactions are stored in Omnichannel Datastore.

Customer History Information is provided by Omnichannel Datastore.

Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.

Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.

Voice Interactions information is stored in Omnichannel Datastore.

9. Which three statements about Webchat Transfer to Service are true? (Choose three.)

WebChat transfer is completed without any indication on customer web session.

The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.

The Agent waits on the line until the customer connects to the new agent.

The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.

The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

10. Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.

Which component holds multimedia customer history information?

Omnichannel Datastore

Avaya Aura® Session Manager

External Data Mart

Avaya Control Manager

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11. After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?

The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.

The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.

The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.

The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.

12. Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)

Google Cloud

AVA

DevConnect AP

Microsoft Azure

Digital Ocean

13. Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)

Deploy a WebServer.

Create Chat Provider.

Initiate a Webchat session.

Deploy ED Chat Flow.

14. While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

Route to

Barge-in

Coach

Transfer

Observe

15. Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)

Avaya Co-Browse

Secondary Omnichannel Datastore

Rackspace instance

Avaya Chat Servers APS

An additional license from Avaya

16. During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

Conference a supervisor

Transfer to a supervisor

Transfer a file

Initiate a co-browse session

17. Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)

OmniCenter ProvisioningCollector

UCMDataCollector

AgentControllerService

UCMService

Authorization Service

18. Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

ED Work Flows are not required while Task Bundles are present in the Engagement Designer.

ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)

ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.

ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

19. For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?

http://Cluster4-IP/services/UCAStore/uca

http://Cluster2-IP/services/UCAStore/uca

http://Cluster1-IP/services/UCAStore/uca

http://Cluster3-IP/services/UCAStore/uca

20. For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?

Engagement Assistant Speech

Customer Engagement

Core Platform

Context Store

Avaya Oceana Solution Integration Exam 74950X Dumps Questions

Avaya Oceana Solution Integration Exam 74950X Dumps Questions

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