New CompTIA A+ 220-1102 Core 2 Exam Questions Available

dumps2024-04-16T09:23:17+08:00

CompTIA A+ 220-1102 Core 2 exam questions are available, which is a new upgrade test of 200-1002. There are 90 questions in the real CompTIA A+ 220-1102 exam, and you have 90 minutes to complete the test. The type of questions is multiple choice questions, drag and drops, and performance-based. The required passing score for the 220-1102 exam is 700 (on a scale of 900). Free CompTIA A+ 220-1102 Core 2 exam questions are below.

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1. A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites.

Which of the following is MOST likely the cause of the user's issue?

Keylogger

Cryptominers

Virus

Malware

2. Which of the following is MOST likely contained in an EULA?

Chain of custody

Backup of software code

Personally identifiable information

Restrictions of use

3. A technician has been asked to set up a new wireless router with the best possible security.

Which of the following should the technician implement?

WPS

TKIP

WPA3

WEP

4. A user purchased a netbook that has a web-based, proprietary operating system.

Which of the following operating systems is MOST likely installed on the netbook?

macOS

Linux

Chrome OS

Windows

5. A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer.

Which of the following filesystems will the technician MOST likely use?

A. FAT32

B. ext4

C. NTFS

D. exFAT

6. A technician needs to manually set an IP address on a computer that is running macOS.

Which of the following commands should the technician use?

ipconfig

ifconfig

arpa

ping

7. A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet.

Which of the following attacks MOST likely occurred?

Brute force

Zero day

Denial of service

On-path

8. An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years.

Which of the following backup methods would BEST meet the requirements?

A daily, incremental backup that is saved to the corporate file server

An additional, secondary hard drive in a mirrored RAID configuration

A full backup of the data that is stored of site in cold storage

Weekly, differential backups that are stored in a cloud-hosting provider

9. A user reports a computer is running slow.

Which of the following tools will help a technician identity the issued

Disk Cleanup

Group Policy Editor

Disk Management

Resource Monitor

10. A technician has verified that a user's computer has a virus, and the antivirus software is out Of date.

Which of the following steps should the technician take NEXT?

Quarantine the computer.

use a previous restore point,

Educate the end user about viruses

Download the latest virus definitions

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11. Which of the following is used as a password manager in the macOS?

Terminal

FileVault

Privacy

Keychain

12. A user received the following error upon visiting a banking website:

The security presented by website was issued a different website' s address.

A technician should instruct the user to:

A. clear the browser cache and contact the bank.

B. close out of the site and contact the bank.

C. continue to the site and contact the bank.

D. update the browser and contact the bank.

13. A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading.

Which of the following should a technician adjust to resolve the issue?

Default gateway settings

DHCP settings

IP address settings

Firewall settings

Antivirus settings

14. A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern.

Which of the following backup methods would BEST address these concerns?

Full

Differential

Off-site

Grandfather-father-son

15. A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer.

Which of the following should the technician perform NEXT to troubleshoot the issue?

Reboot the computer.

Reinstall the O

Configure a static 12

Check the computer's date and time.

16. Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day.

Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

Install and run Linux and the required application in a PaaS cloud environment

Install and run Linux and the required application as a virtual machine installed under the Windows OS

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

Set up a dual boot system by selecting the option to install Linux alongside Windows

17. The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack.

Which of the following would BEST mitigate this threat?

Encryption at rest

Account lockout

Automatic screen lock

Antivirus

18. A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.

Which of the following would BEST accomplish this task?

A. Differential backup

B. Off-site backup

C. Incremental backup

D. Full backup

19. HOTSPOT

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

20. A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%.

Which of the following types of malware is the system MOST likely infected with?

Keylogger

Rootkit

Ransomware

Trojan

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21. A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website.

Which of the following would MOST likely solve the issue?

A. Updating the operating system

B. Changing proxy settings

C. Reinstalling the browser

D. Enabling port forwarding

22. Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell.

Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

Restore the device to factory settings.

Uninstall the unapproved application.

Disable the ability to install applications from unknown sources.

Ensure the device is connected to the corporate WiFi network.

23. Which of the following Linux commands would be used to install an application?

A. yum

B. grep

C. Is

D. sudo

24. Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?

Remote Assistance

Remote Desktop Protocol

Screen Sharing

Virtual Network Computing

25. A systems administrator is creating a new document with a list of the websites that users are allowed to access.

Which of the following types of documents is the administrator MOST likely creating?

A. Access control list

B. Acceptable use policy

C. Incident report

D. Standard operating procedure

26. A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

Proceed to the site.

Use a different browser.

Report the error to the bank.

Reinstall the browser.

27. A company needs to securely dispose of data stored on optical discs.

Which of the following is the MOST effective method to accomplish this task?

Degaussing

Low-level formatting

Recycling

Shredding

28. Which of the following is a data security standard for protecting credit cards?

PHI

NIST

PCI

GDPR

29. A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network.

Which of the following configurations should the technician employ to achieve this goal?

Configure the network as private

Enable a proxy server

Grant the network administrator role to the user

Create a shortcut to public documents

30. Which of the following only has a web browser interface?

Linux

Microsoft Windows

iOS

Chromium

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31. An administrator has submitted a change request for an upcoming server deployment.

Which of the following must be completed before the change can be approved?

Risk analysis

Sandbox testing

End user acceptance

Lessons learned

32. A developer is creating a shell script to automate basic tasks in Linux.

Which of the following file types are supported by default?

.py

.js

.vbs

.sh

33. A change advisory board just approved a change request.

Which of the following is the MOST likely next step in the change process?

A. End user acceptance

B. Perform risk analysis

C. Communicate to stakeholders

D. Sandbox testing

34. Which of the following is the STRONGEST wireless configuration?

WPS

WPA3

WEP

WMN

35. A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service.

Which of the following is the BEST course of action for the support center representative to take?

Inform the customer that the issue is not within the scope of this department.

Apologize to the customer and escalate the issue to a manager.

Ask the customer to explain the issue and then try to fix it independently.

Respond that the issue is something the customer should be able to fix.

36. A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware.

Which of the following should the technician do FIRST?

Scan and remove the malware

Schedule automated malware scans

Quarantine the system

Disable System Restore

37. A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially

infect the network systems.

Which of the following is the MOST effective method for dealing with this Issue?

Adjusting the spam gateway

Updating firmware for the spam appliance

Adjusting AV settings

Providing user training

38. A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue.

Which of the following tools should the technician use to make adjustments?

eventvwr.msc

perfmon.msc

gpedic.msc

devmgmt.msc

39. In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

A. A new IT policy requires users to set up a lock screen PIN.

B. A user is overseas and wants to use a compatible international SIM Card.

C. A user left the phone at home and wants to prevent children from gaining access to the phone.

D. A user traded in the company phone for a cell carrier upgrade by mistake.

E. A user cannot locate the phone after attending a play at a theater.

F. A user forgot the phone in a taxi, and the driver called the company to return the device.

40. A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization. The certificate will be used in conjunction with the user's existing username and password.

Which of the following BEST describes the security benefits realized after this deployment?

Multifactor authentication will be forced for Wi-Fi

All Wi-Fi traffic will be encrypted in transit

Eavesdropping attempts will be prevented

Rogue access points will not connect

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41. A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent.

Which of the following BEST describes the technician's actions?

Avoid distractions

Deal appropriately with customer's confidential material.

Adhere to user privacy policy

Set and meet timelines

42. A technician is installing a program from an ISO file.

Which of the following steps should the technician take?

Mount the ISO and run the installation file.

Copy the ISO and execute on the server.

Copy the ISO file to a backup location and run the ISO file.

Unzip the ISO and execute the setup.exe file.

43. A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers.

Which of the following BEST addresses this need?

Guards

Bollards

Motion sensors

Access control vestibule

44. A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible.

Which of the following backup methods should the technician MOST likely implement?

Full

Mirror

Incremental

Differential

45. A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current.

Which of the following has MOST likely occurred?

A. Ransomware

B. Failed OS updates

C. Adware

D. Missing system files

46. Each time a user tries to go to the selected web search provider, a different website opens.

Which of the following should the technician check FIRST?

System time

IP address

DNS servers

Windows updates

47. A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times.

Which of the following should the technician do to selectively prevent programs from loading?

Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

48. A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections.

Which of the following should the technician do NEXT?

Advise the user to run a complete system scan using the OS anti-malware application

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

Instruct the user to disconnect the Ethernet connection to the corporate network.

49. A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue.

Which of the following should the technician confirm NEXT as part of the troubleshooting process?

If airplane mode is enabled

If Bluetooth is disabled

If NFC is enabled

If WiFi is enabled

If location services are disabled

50. A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones.

Which of the following technologies can be implemented to prevent this issue?

Signed system images

Antivirus

SSO

MDM

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51. A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device.

Which of the following features BEST addresses the user's concern?

A. Remote wipe

B. Anti-maIware

C. Device encryption

D. Failed login restrictions

52. A technician suspects the boot disk of a user's computer contains bad sectors.

Which of the following should the technician verify in the command prompt to address the issue without making any changes?

Run sfc / scannow on the drive as the administrator.

Run clearnmgr on the drive as the administrator

Run chkdsk on the drive as the administrator.

Run dfrgui on the drive as the administrator.

53. A SOHO client is having trouble navigating to a corporate website.

Which of the following should a technician do to allow access?

Adjust the content filtering.

Unmap port forwarding.

Disable unused ports.

Reduce the encryption strength

54. A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted.

Which of the following tools can be used?

A. afc

B. ehkdsk

C. git clone

D. zobocopy

55. A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks.

Which of the following should the support technician do to BEST resolve the situation?

Offer to wipe and reset the device for the customer.

Advise that the help desk will investigate and follow up at a later date.

Put the customer on hold and escalate the call to a manager.

Use open-ended questions to further diagnose the issue.

56. A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue.

Which of the following is the MOST likely reason the user is having this issue?

The user is not connected to the VP

The file server is offline.

A low battery is preventing the connection.

The log-in script failed.

57. A technician is attempting to mitigate micro power outages, which occur frequently within the area of operation. The outages are usually short, with the longest occurrence lasting five minutes.

Which of the following should the technician use to mitigate this issue?

Surge suppressor

Battery backup

CMOS battery

Generator backup

58. When a user calls in to report an issue, a technician submits a ticket on the user's behalf.

Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

A. Have the user provide a callback phone number to be added to the ticket

B. Assign the ticket to the department's power user

C. Register the ticket with a unique user identifier

D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

59. A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the

users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

acceptable use policy.

regulatory compliance requirements.

non-disclosure agreement

incident response procedures

60. A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept.

Which of the following agreements IS MOST likely in use?

DRM

NDA

EULA

MOU

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61. A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected.

Which of the following BEST describes why the system still has malware?

A system patch disabled the antivirus protection and host firewall.

The system updates did not include the latest anti-malware definitions.

The system restore process was compromised by the malware.

The malware was installed before the system restore point was created.

62. A user reports that text on the screen is too small. The user would like to make the text larger and easier to see.

Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

Open Settings select Devices, select Display, and change the display resolution to a lower resolution option

Open Settings, select System, select Display, and change the display resolution to a lower resolution option.

Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.

Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage

63. A technician is preparing to remediate a Trojan virus that was found on a workstation.

Which of the following steps should the technician complete BEFORE removing the virus?

Disable System Restore.

Schedule a malware scan.

Educate the end user.

Run Windows Update.

64. A technician is in the process of installing a new hard drive on a server but is called away

to another task. The drive has been unpackaged and left on a desk.

Which of the following should the technician perform before leaving?

Ask coworkers to make sure no one touches the hard drive.

Leave the hard drive on the table; it will be okay while the other task is completed.

Place the hard drive in an antistatic bag and secure the area containing the hard drive.

Connect an electrostatic discharge strap to the drive.

65. A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee.

Which of the following methods should the technician use to refresh the laptop?

Internet-based upgrade

Repair installation

Clean install

USB repair

In place upgrade

66. A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks.

Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Requiring employees to enter their usernames and passwords

Setting up facial recognition for each employee

Using a PIN and providing it to employees

Requiring employees to use their fingerprints

67. While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues.

Which of the following is MOST likely the cause of this issue?

A. A bad antivirus signature update was installed.

B. A router was misconfigured and was blocking traffic.

C. An upstream internet service provider was flapping.

D. The time or date was not in sync with the website.

68. A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months.

Which of the following is causing the login issue?

Expired certificate

OS update failure

Service not started

Application crash

Profile rebuild needed

69. A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop.

Which of the following should the technician MOST likely have done to prevent damage?

Removed all jewelry

Completed an inventory of tools before use

Practiced electrical fire safety

Connected a proper ESD strap

70. During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before.

To BEST resolve this issue, the executive should:

set AirDrop so that transfers are only accepted from known contacts

completely disable all wireless systems during the flight

discontinue using iMessage and only use secure communication applications

only allow messages and calls from saved contacts

Page 8 of 19

71. A new employee was hired recently.

Which of the following documents will the new employee need to sign before being granted login access to the network?

MSDS

EULA

UAC

AUP

72. A call center technician receives a call from a user asking how to update Windows.

Which of the following describes what the technician should do?

Have the user consider using an iPad if the user is unable to complete updates

Have the user text the user's password to the technician.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

Advise the user to wait for an upcoming, automatic patch

73. A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue.

Which of the following should a support technician check FIRST?

User account status

Mobile OS version

Data plan coverage

Network traffic outages

74. A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel.

Which of the following explains why the technician unable to find this menu item?

The hardware does not meet BitLocker's minimum system requirements.

BitLocker was renamed for Windows 10.

BitLocker is not included on Windows 10 Home.

BitLocker was disabled in the registry of the laptop

75. A police officer often leaves a workstation for several minutes at a time.

Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

Use a key combination to lock the computer when leaving.

Ensure no unauthorized personnel are in the area.

Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.

Turn off the monitor to prevent unauthorized visibility of information.

76. A macOS user reports seeing a spinning round cursor on a program that appears to be frozen.

Which of the following methods does the technician use to force the program to close in macOS?

The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit.

The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds. Which causes the application to force quit.

The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.

The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.

77. A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools.

Which of the following is the MOST likely cause of the issue?

Time drift

Dual in-line memory module failure

Application crash

Filesystem errors

78. DRAG DROP

A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off.

In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

79. A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software.

Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

A. Prevent a device root

B. Disable biometric authentication

C. Require a PIN on the unlock screen

D. Enable developer mode

E. Block a third-party application installation

F. Prevent GPS spoofing

80. A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus.

Which of the following is the MOST effective way to check other machines on the network for this unknown threat?

A. Run a startup script that removes files by name.

B. Provide a sample to the antivirus vendor.

C. Manually check each machine.

D. Monitor outbound network traffic.

Page 9 of 19

81. A user is trying to use a third-party USB adapter but is experiencing connection issues.

Which of the following tools should the technician use to resolve this issue?

taskschd.msc

eventvwr.msc

de vmgmt. msc

diskmgmt.msc

82. A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network.

Which of the following BEST describes what the systems administrator should tell the user?

Use the application only on the home laptop because it contains the initial license.

Use the application at home and contact the vendor regarding a corporate license.

Use the application on any computer since the user has a license.

Use the application only on corporate computers.

83. A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs.

Which of the following filesystems is supported by both OS types?

NTFS

APFS

ext4

exFAT

84. A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue.

Which of the following should a technician investigate NEXT to resolve the issue?

Enable firewall ACLs.

Examine the localhost file entries.

Verify the routing tables.

Update the antivirus definitions.

85. A network technician installed a SOHO router for a home office user. The user has read reports about home routers being targeted by malicious actors and then used in DDoS attacks.

Which of the following can the technician MOST likely do to defend against this threat?

Add network content filtering.

Disable the SSID broadcast.

Configure port forwarding.

Change the default credentials.

86. An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes.

Which of the following BEST describes the change in policy?

Screen lock

User permission

87. Which of the following could be used to implement secure physical access to a data center?

Geofence

Alarm system

Badge reader

Motion sensor

88. Which of the following change management documents includes how to uninstall a patch?

Purpose of change

Rollback plan

Scope of change

Risk analysis

89. A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet.

Which of the following actions should the technician do FIRST?

Lock all devices in a closet.

Ensure all devices are from the same manufacturer.

Change the default administrative password.

Install the latest operating system and patches

90. A technician needs to interconnect two offices to the main branch while complying with good practices and security standards.

Which of the following should the technician implement?

MSRA

VNC

VPN

SSH

Page 10 of 19

91. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

Delete the application's cache.

Check for application updates.

Roll back the OS update.

Uninstall and reinstall the application.

92. A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible.

Which of the following is the MOST deficient way lor the owner to install the application?

A. Use a network share to share the installation files.

B. Save software to an external hard drive to install.

C. Create an imaging USB for each PC.

D. Install the software from the vendor's website

93. A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week.

Which of the following should the technician perform FIRST?

Escalate the ticket to Tier 2.

Run a virus scan.

Utilize a Windows restore point.

Reimage the computer.

94. A user wants to set up speech recognition on a PC In which of the following Windows Settings tools can the user enable this option?

Language

System

Personalization

Ease of Access

95. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

Delete the application's cache.

Check for application updates.

Roll back the OS update.

Uninstall and reinstall the application.

96. Someone who is fraudulently claiming to be from a reputable bank calls a company employee.

Which of the following describes this incident?

Pretexting

Spoofing

Vishing

Scareware

97. Upon downloading a new ISO, an administrator is presented with the following string:

59d15a16ce90cBcc97fa7c211b767aB

Which of the following BEST describes the purpose of this string?

XSS verification

AES-256 verification

Hash verification

Digital signature verification

98. All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed.

Which of the following would BEST resolve the issue?

Rolling back video card drivers

Restoring the PC to factory settings

Repairing the Windows profile

Reinstalling the Windows OS

99. A technician is troubleshooting application crashes on a Windows workstation.

Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

Rebuild Windows profiles.

Reimage the workstation

Roll back updates

Perform a system file check

100. Which of the following is a consequence of end-of-lite operating systems?

Operating systems void the hardware warranty.

Operating systems cease to function.

Operating systems no longer receive updates.

Operating systems are unable to migrate data to the new operating system.

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101. A user connected a laptop to a wireless network and was tricked into providing login credentials for a website.

Which of the following threats was used to carry out the attack?

A. Zero day

B. Vishing

C. DDoS

D. Evil twin

102. A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console.

Which of the following is the NEXT step the technician should take to resolve the issue?

Run the antivirus scan.

Add the required snap-in.

Restore the system backup

use the administrator console.

103. A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented.

Which of the following is the NEXT step the technician should take?

Shut down the infected computer and swap it with another computer

Investigate what the interface is and what triggered it to pop up

Proceed with initiating a full scan and removal of the viruses using the presented interface

Call the phone number displayed in the interface of the antivirus removal tool

104. The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network.

Which of the following would BEST reduce this risk for Windows laptop users?

Requiring strong passwords

Disabling cached credentials

Requiring MFA to sign on

Enabling BitLocker on all hard drives

105. A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others.

Which of the following applications should the technician use to assist the user with hiding the file?

Device Manager

Indexing Options

File Explorer

Administrative Tools

106. A company installed a new backup and recovery system.

Which of the following types of backups should be completed FIRST?

Full

Non-parity

Differential

Incremental

107. A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive.

Which of the following tools should the technician use?

resmon exe

msconfig.extf

dfrgui exe

msmfo32.exe

108. A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file extension

Which pf the following actions is the FIRST step the technician should take?

Runa live disk clone.

Run a full antivirus scan.

Use a batch file to rename the files-

Disconnect the machine from the network

109. A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives.

Which of the following command-line tools should the technician use?

net use

set

mkdir

rename

110. Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred.

Which of the following steps should the technician try FIRST to correct the issue?

Rebuild the Windows profiles.

Restore the computers from backup.

Reimage the computers.

Run the System File Checker.

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111. Which of the following is a proprietary Cisco AAA protocol?

TKIP

AES

RADIUS

TACACS+

112. A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account.

Which of the following should the systems administrator do?

Require the user to change the password at the next log-in.

Disallow tie user from changing the password.

Disable the account

Choose a password that never expires.

113. Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

gpedit

gpmc

gpresult

gpupdate

114. A user's corporate phone was stolen, and the device contains company trade secrets.

Which of the following technologies should be implemented to mitigate this risk? (Select TWO).

Remote wipe

Firewall

Device encryption

Remote backup

Antivirus

Global Positioning System

115. A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

System

Devices

Personalization

Accessibility

116. Before leaving work, a user wants to see the traffic conditions for the commute home.

Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

taskschd.msc

perfmon.msc

lusrmgr.msc

Eventvwr.msc

117. A data center is required to destroy SSDs that contain sensitive information.

Which of the following is the BEST method to use for the physical destruction of SSDs?

Wiping

Low-level formatting

Shredding

Erasing

118. A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes.

Which of the following encryption solutions should the technician choose?

A. Encrypting File System

B. FileVault

C. BitLocker

D. Encrypted LVM

119. A company needs employees who work remotely to have secure access to the corporate intranet.

Which of the following should the company implement?

Password-protected Wi-Fi

Port forwarding

Virtual private network

Perimeter network

120. A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists.

Which of the following would MOST likely resolve the issue?

A. Quarantining system files

B. Reimaging the workstation

C. Encrypting the hard drive

D. Disabling TLS 1.0 support

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121. A laptop user is visually impaired and requires a different cursor color.

Which of the following OS utilities is used to change the color of the cursor?

Keyboard

Touch pad

Ease of Access Center

Display settings

122. Which of the following should be done NEXT?

Send an email to Telecom to inform them of the issue and prevent reoccurrence.

Close the ticket out.

Tell the user to take time to fix it themselves next time.

Educate the user on the solution that was performed.

123. A technician is troubleshooting a computer with a suspected short in the power supply.

Which of the following is the FIRST step the technician should take?

Put on an ESD strap

Disconnect the power before servicing the P

Place the PC on a grounded workbench.

Place components on an ESD mat.

124. Which of the following is the MOST basic version of Windows that includes BitLocker?

A. Home

B. pro

C. Enterprise

D. Pro for Workstations

125. A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk.

Which of the following should the technician use to determine the cause?

Stop code

Event Mewer

Services

System Configuration

126. A desktop engineer is deploying a master image.

Which of the following should the desktop engineer consider when building the master image? (Select TWO).

Device drivers

Keyboard backlight settings

Installed application license keys

Display orientation

Target device power supply

Disabling express charging

127. Which of the following often uses an SMS or third-party application as a secondary method to access a system?

MFA

WPA2

AES

RADIUS

128. Which of the following is used to explain issues that may occur during a change implementation?

Scope change

End-user acceptance

Risk analysis

Rollback plan

129. An incident handler needs to preserve evidence for possible litigation.

Which of the following will the incident handler MOST likely do to preserve the evidence?

Encrypt the files

Clone any impacted hard drives

Contact the cyber insurance company

Inform law enforcement

130. A technician is tasked with configuring a computer for a visually impaired user.

Which of the following utilities should the technician use?

Device Manager

System

Ease of Access Center

Programs and Features

Page 14 of 19

131. Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined.

Which of the following should be performed FIRST to prevent further damage to the host and other systems?

Power off the machine.

Run a full antivirus scan.

Remove the LAN card.

Install a different endpoint solution.

132. A technician suspects a rootkit has been installed and needs to be removed.

Which of the following would BEST resolve the issue?

Application updates

Anti-malware software

OS reinstallation

File restore

133. A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi.

Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

The smartphone's line was not provisioned with a data plan

The smartphone's SIM card has failed

The smartphone's Bluetooth radio is disabled.

The smartphone has too many applications open

134. A neighbor successfully connected to a user's Wi-Fi network.

Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

Disable the SSID broadcast.

Disable encryption settings.

Disable DHCP reservations.

Disable logging.

135. An administrator has received approval for a change request for an upcoming server deployment.

Which of the following steps should be completed NEXT?

A. Perform a risk analysis.

B. Implement the deployment.

C. Verify end user acceptance

D. Document the lessons learned.

136. A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible.

Which of the following backup methods should the technician MOST likely implement?

Full

Mirror

Incremental

Differential

137. An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data.

Which of the following should the specialist do FIRST to protect the company's data?

Manually configure an IP address, a subnet mask, and a default gateway.

Connect to the vendor's network using a VP

Change the network location to private.

Configure MFA on the network.

138. A user receives the following error while attempting to boot a computer.

BOOTMGR is missing

press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

Repair Windows.

Partition the hard disk.

Reimage the workstation.

Roll back the updates.

139. A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux.

Which of the following tools will the technician MOST likely use?

VNC

MFA

MSRA

RDP

140. A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software.

Which of the following should the technician do to MOST likely resolve the issue?

Bridge the LAN connection between the laptop and the desktop.

Set the laptop configuration to DHCP to prevent conflicts.

Remove the static IP configuration from the desktop.

Replace the network card in the laptop, as it may be defective.

Page 15 of 19

141. A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally.

Which of the following steps should the systems administrator most likely attempt NEXT?

Increase the paging file size

Run the chkdsk command

Rebuild the user's profile

Add more system memory.

Defragment the hard drive.

142. Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).

A. Licensing agreements

B. Chain of custody

C. Incident management documentation

D. Data integrity

E. Material safety data sheet

F. Retention requirements

143. Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?

FreeBSD

Chrome OS

macOS

Windows

144. A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines.

Which of the following should be updated to reflect this new requirement?

MDM

EULA

IRP

AUP

145. A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering.

Which of the following Windows utilities IS the BEST choice for accessing the necessary configuration to complete this goal?

Security and Maintenance

Network and Sharing Center

Windows Defender Firewall

Internet Options

146. A technician is installing new software on a macOS computer.

Which of the following file types will the technician MOST likely use?

.deb

.vbs

.exe

.app

147. A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.

Which of the following would BEST accomplish this task?

A. Differential backup

B. Off-site backup

C. Incremental backup

D. Full backup

148. A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time.

Which of the following protocols will the technician MOST likely utilize?

DHCP

SMTP

DNS

RDP

149. A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working.

Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

A. Default gateway

B. Host address

C. Name server

D. Subnet mask

150. The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around.

Which of the following should a technician perform to troubleshoot the issue?

Verify the Wi-Fi connection status.

Enable the NFC setting on the device.

Bring the device within Bluetooth range.

Turn on device tethering.

Page 16 of 19

151. An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server.

Which of the following is MOST likely to be of concern to the IT manager?

All updated software must be tested with alt system types and accessories

Extra technician hours must be budgeted during installation of updates

Network utilization will be significantly increased due to the size of CAD files

Large update and installation files will overload the local hard drives.

152. A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high.

Which of the following types of malware is MOST likely to blame?

Spyware

Cryptominer

Ransormvare

Boot sector virus

153. A company has just refreshed several desktop PCs. The hard drives contain PII.

Which of the following is the BEST method to dispose of the drives?

Drilling

Degaussing

Low-level formatting

Erasing/wiping

154. A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware.

Which of the following will MOST likely help to permanently remove the malware?

A. Enabling System Restore

B. Educating the user

C. Booting into safe mode

D. Scheduling a scan

155. A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone.

Which of the following is the MOST likely cause?

The GPS application is installing software updates.

The GPS application contains malware.

The GPS application is updating its geospatial map data.

The GPS application is conflicting with the built-in GP

156. After a company installed a new SOHO router customers were unable to access the company-hosted public website.

Which of the following will MOST likely allow customers to access the website?

A. Port forwarding

B. Firmware updates

C. IP filtering

D. Content filtering

157. A department has the following technical requirements for a new application:

The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS.

Which of the following will the company be able to fully take advantage of after the upgrade?

CPU

Hard drive

RAM

Touch screen

158. A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt.

Which of the following attacks is MOST likely occurring?

Trojan

Rootkit

Cryptominer

Keylogger

159. A technician is setting up a new laptop for an employee who travels,.

Which of the following is the BEST security practice for this scenario?

PIN-based login

Quarterly password changes

Hard drive encryption

A physical laptop lock

160. A user needs assistance installing software on a Windows PC but will not be in the office.

Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?

VPN

MSRA

SSH

RDP

Page 17 of 19

161. Which of the following Wi-Fi protocols is the MOST secure?

WPA3

WPA-AES

WEP

WPA-TKIP

162. Which of the following is the proper way for a technician to dispose of used printer consumables?

Proceed with the custom manufacturer's procedure.

Proceed with the disposal of consumables in standard trash receptacles.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

Proceed with the disposal of consumables in standard recycling bins.

163. A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards.

Which of the following encryption technologies should be used to secure the workstation in case of theft?

Data-in-transit encryption

File encryption

USB drive encryption

Disk encryption

164. A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3.

Which of the following is the MOST likely cause of the issue?

Private-browsing mode

Invalid certificate

Modified file

Browser cache

165. While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes.

Which of the following should the support representative do NEXT?

Send a quick message regarding the delay to the next customer.

Cut the current customer's lime short and rush to the next customer.

Apologize to the next customer when arriving late.

Arrive late to the next meeting without acknowledging the lime.

166. A user requires local administrative access to a workstation.

Which of the following Control Panel utilities allows the technician to grant access to the user?

System

Network and Sharing Center

User Accounts

Security and Maintenance

167. A macOS user needs to create another virtual desktop space.

Which of the following applications will allow the user to accomplish this task?

Dock

Spotlight

Mission Control

Launchpad

168. A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results.

Which of the following should the user do to resolve the issue?

Turn off airplane mode while at the register.

Verify that NFC is enabled.

Connect to the store's Wi-Fi network.

Enable Bluetooth on the phone.

169. A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid.

Which of the following should be checked FIRST?

A. Services in Control Panel to check for overutilization

B. Performance Monitor to check for resource utilization

C. System File Checker to check for modified Windows files

D. Event Viewer to identify errors

170. CORRECT TEXT

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.

However, other employees can successfully use the Testing program.

INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:

✑ Index number of the Event Viewer issue

✑ First command to resolve the issue

✑ Second command to resolve the issue

BSOD

Commands:

Event Viewer:

System Error:

Page 18 of 19

171. A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.A.R.T. error just days before this issue.

Which of the following is the MOST likely cause of this issue?

Boot order

Malware

Drive failure

Windows updates

172. A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted.

Which of the following would be the BEST way to secure the current workflow?

Deploy a secondary hard drive with encryption on the appropriate workstation

Configure a hardened SFTP portal for file transfers between file servers

Require files to be individually password protected with unique passwords

Enable BitLocker To Go with a password that meets corporate requirements

173. A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent.

Which of the following BEST describes the technician's actions?

Avoid distractions

Deal appropriately with customer's confidential material

Adhere to user privacy policy

Set and meet timelines

174. After a failed update, an application no longer launches and generates the following error message: Application needs to be repaired.

Which of the following Windows 10 utilities should a technician use to address this concern?

Device Manager

Administrator Tools

Programs and Features

Recovery

175. A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable.

Which of the following Control Panel utilities should the technician use?

System

Indexing Options

Device Manager

Programs and Features

176. A network administrator is deploying a client certificate to be used for Wi-Fi access for all

devices in an organization. The certificate will be used in conjunction with the user's existing username and password.

Which of the following BEST describes the security benefits realized after this deployment?

Multifactor authentication will be forced for Wi-Fi.

All Wi-Fi traffic will be encrypted in transit.

Eavesdropping attempts will be prevented.

Rogue access points will not connect.

177. After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank.

Which of the following should the technician perform FIRST?

Update the browser's CRLs

File a trouble ticket with the bank.

Contact the ISP to report the CFCs concern

Instruct the CFO to exit the browser

178. Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).

.mac

.Pkg

.deb

.dmg

.msi

.appx

.app

.apk

179. A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded.

Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

Services

Processes

Performance

Startup

180. Which of the following should be used to control security settings on an Android phone in a domain environment?

MDM

MFA

ACL

SMS

Page 19 of 19

181. A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings.

Which of the following should the technician perform FIRST to mitigate the issue?

Reset the phone to factory settings

Uninstall the fraudulent application

Increase the data plan limits

Disable the mobile hotspot.

182. While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names.

Which of the following social-engineering attacks is being attempted?

Evil twin

Impersonation

Insider threat

Whaling

183. An analyst needs GUI access to server software running on a macOS server.

Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

RDP through RD Gateway

Apple Remote Desktop

SSH access with SSH keys

VNC with username and password

184. A technician is working on a way to register all employee badges and associated computer IDs.

Which of the following options should the technician use in order to achieve this objective?

Database system

Software management

Active Directory description

Infrastructure as a Service

185. A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change.

Which of the following should be done NEXT?

Document the date and time of change.

Document the purpose of the change.

Document the risk level.

Document findings of the sandbox test.

New CompTIA A+ 220-1102 Core 2 Exam Questions Available

New CompTIA A+ 220-1102 Core 2 Exam Questions Available

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