PECB Certification ISO-9001 Lead Auditor Exam Free Dumps

1. Select the term that best describes the purpose of retaining documented information in a quality management system to ISO 9001.

2. Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?

3. Which two of the following aspects of a quality management system must the organisation continually improve?

4. DRAG DROP

Put the following steps of a third-party audit into the correct sequence in which they happen.





To complete the sequence click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the options below. Alternatively, drag and drop the options to the appropriate blank section.

5. According to ISO 19011, what two activities take place during the conduct of a audit follow-up?

6. DRAG DROP

Select the words that best complete the sentence:





To complete the sentence with the best word(s), click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the option(s) below. Alternatively, drag and drop the option(s) to the appropriate blank section.

7. DRAG DROP

Match each of the following statements into the table below to show whether they apply to first-party audits, second-party audits or third-party audits:





To complete the table click on the blank section you want to complete so it is highlighted n red and then click on the statements below. Alliteratively you may drag and drop each of the statements to the appropriate space.

8. Which two of the following statements related to Stage 1 of an initial certification audit against ISO 9001:2015 are true?

9. Which two of the following are included in the objectives of the 'Stage 1 initial certification audit'?

10. You are conducting a third-party Stage 1 audit at ABC Ltd, a single-site organisation that manufactures wooden furniture. You interview the Technical Director to learn more about the organisation. The Technical Director explains that they have had a successful year and that obtaining ISO 9001 certification will support the further growth of the business. You ask for an overview of the organisation's structure and its interrelationships with external interested parties.

The Technical Director shows you a document detailing all business processes and interrelationships. You notice in this document that another organisation called Teak Ltd manufactures wooden furniture on behalf of ABC Ltd. The Technical Director confirms this capability has been accounted for in the scope of the quality management system. You learn that the furniture manufactured by Teak Ltd has accounted for 40% of the sales revenue over the previous 12 months.

Which two of the following options best describe how you would plan the audit of the interrelationship with Teak Ltd during the Stage 2 audit at ABC Ltd?

11. Which two of the following should be included in an audit plan?

12. DRAG DROP

The following are stages of an audit, put them in the order they would be conducted.

The first and last stages have been done for you.



To complete the sequence click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the options below. Alternatively, drag and drop the options to the appropriate blank section.

13. You work for organisation A. You are asked to lead an internal audit of A's quality management system. It has a head office in Plant A1 and a second Plant A2 nearby. Due to the COVID-19 pandemic, production in A2 was discontinued and it was rented to a logistics organisation B, not related to A. There are no A employees working in A2. Organisation A expects to reassume production in A2 as soon as possible.

Which of the following actions would you consider appropriate when planning the internal audit of A's quality management system?

14. You have been nominated audit team leader of a third-party audit.

Which of the following could be the two most relevant objectives of this audit?

15. Who would be defined as a witness during a witness audit? Choose two of the following options:

16. DRAG DROP

You are carrying out an audit at a single-site organisation seeking certification to ISO 9001 for the first time. The organization manufactures cosmetics for major retailers. You are interviewing the Manufacturing Manager (MM).

You: "I would like to begin by looking at the cleaning controls."

MM: "We record the cleaning of the equipment at the end of every batch. This document details the minimum cleaning frequency and the procedures to follow for all areas and each item of equipment. The person who carries out the cleaning puts their initial on the document and records the time and date alongside."

Narrative: You sample production records over 3-days and note down evidence of nonconformity as per the table below.





You decide to raise a nonconformity.





To complete the nonconformity report click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the options below. Alternatively, you may drag and drop the options to the appropriate blank section.

17. DRAG DROP

You are carrying out an audit at a single-site organisation seeking certification to ISO 9001 for the first time. The organization manufactures cosmetics for major retailers and the name of the retailer supplied appears on the product packaging. Sales turnover has increased significantly over the past five years.

You are interviewing the new Product Development Manager. You note that a software application called SWIFT is used to help control the product development process.

You have gathered audit evidence as outlined in the table. Match the ISO 9001 clause 8.3 extracts to the audit evidence.





To complete the table click on the blank section you want to complete so it is highlighted in red and then click on the Iso 9001 cause 8.3 extracts listed below. Alternatively, drag and drop each clause to the audit evidence that applies.

18. DRAG DROP

You are carrying out an annual audit at an organisation that offers home security services. You are interviewing the Quality Manager (QM)

You: "Would you tell me about your management review process?"

QM: "The senior management team plans to review the management system every six months. The review follows a set agenda and records are maintained."

You: "May I see the records from the last two management reviews?"

Narrative: The Quality Manager gives you the latest record, which shows the last management review took place nine months ago.

The Quality Manager then gives you the previous management review record, which took place one year before the latest review.

You: "Are there any other review reports in the last two years?

QM: "No, these are the only ones."

You decide to raise a nonconformity.





To complete the nonconformity report click on the blank section you want to complete se it is highlighted in red and then click on the applicable text from the options below. Alternatively, drag and drop the options to the appropriate blank section.

19. DRAG DROP

Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer

complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry. The Quality

Manager tells you that these are the oldest shops in the company. The cleaning equipment needs

replacing but the company cannot afford it at the moment. You learn

that the shop managers were told to dismiss most of the claims on the basis of the poor quality of the laundered materials.

On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.

You raised a nonconformity against clause 8.5.1 of 150 9001. Select the words that best complete the sentence;





To complete the sentence click on the blank section you want to complete so it is highlighted in red and then dick on the applicable text from the options below., Alternatively, drag and drop the options to the appropriate blank section.

20. DRAG DROP

Below are four of the seven principles on which ISO 9000 series are based. Match a potential benefit to each of the quality management principles (QMP).









To compete the table click on the blank section you want to complete so itis highlighted in red and then Click on the applicable text form the options below.

21. DRAG DROP

Match the process descriptions below to the process names:





To complete the table click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the options below. Alternatively you may drag and drop each of the following process names to the descriptions:

22. Select the term which best describes the quality management system process of modifying a non-conforming product to bring it within acceptance criteria.

23. Which one of the following options best describes the purpose of a Stage 1 third-party audit?

24. Which two of the following auditors would not participate in a first-party audit?

25. Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?

26. DRAG DROP

In the context of a management system audit, identify the sequence of a typical process for collecting and verifying information. The first one has been done for you.

To complete the sequence click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the options below. Alternatively, drag and drop the options to the appropriate blank section.

27. DRAG DROP

In the context of a third-party certification audit, match the roles with the following responsibilities:





To complete the table click on the blank section you want to complete so it is highlighted in red and then click con the applicable text from the options below.

28. In the context of a third-party audit, select the issue which is not expected to be included in the audit plan.

29. In a third-party audit to ISO 9001, select two options of when the organisation is required to act in response to reported findings.

30. DRAG DROP

The following are stages of an audit, put them in the order they would be conducted.

The first and last stages have been done for you

To complete the sequence click on the bank section you want to complete so it is highlighted in red and then click on the applicable text from the options below.

31. Audit criteria are a set of requirements used as a reference against which objective evidence is compared.

Which two of the following are not potential audit criteria?

32. Which of the following two documents does an auditor need to prepare and complete prior to the on-site audit?

33. You will lead a third-party audit next Monday on ABC, an organisation that provides services for cleaning windows from the outside of tall buildings. They work on demand, and usually have 4-5 orders per week. All documented information on these activities is kept at the central office.

On Friday evening, before the audit, you are informed by mail that customers cancelled all orders for the next week; therefore, the auditors will not have the chance to see them working at the customer's premises, but the field supervisors will be available at the ABC offices.

You have prepared the audit plan and the checklist. Choose the best action you would take:

34. Select which one of the following statements is true.

35. Select one option that must be considered when determining the scope of a QMS to ISO 9001.

36. DRAG DROP

Below are four of the seven principles on which ISO 9000 series are based. Match a potential benefit to each of the quality management principles (QMP).





To complete the table click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the options below. Alternatively, drag and drop each of the following potential benefits to a QMP.

37. DRAG DROP

Match the process descriptions below to the process names:





To complete the table click on the blank section you want to complete s it is highlighted in red and then click on the applicable text from the options below. Alternatively you may drag and drop each of the following process names to the descriptions;

38. DRAG DROP

Select the word that best completes the sentence:





To complete the sentence with the best word, click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the option(s) below. Alternatively drag and drop the option(s) to the appropriate blank section.