PEGAPCDC87V1 Certified Pega Decisioning Consultant (PCDC) 87V1 Questions

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PEGAPCDC87V1 Certified Pega Decisioning Consultant (PCDC) 87V1 questions have been updated, which are valid in the preparation. The Certified Pega Decisioning Consultant certification is for professionals participating in the design and development of a Pega Customer Decision Hub solution. There are 60 questions in the real Pegasystems PEGAPCDC87V1 exam, and you have 90 minutes to write all the questions. The required passing score is 70%. The available language is English. Free Pegasystems PEGAPCDC87V1 exam questions are below.

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1. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.

As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.

Which property allows you to use the risk segment computed by the decision table in the decision strategy?

pxOutcome

pxResu/t

pxSegment

pxRiskSegment

2. A bank wants to automatically pause actions that are shown too often for a specific time period.

Which rules do you need to define?

Suitability rules

Eligibility rules

Suppression rules

Applicability rules

3. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation

U+ Bank, a retail bank, recently implemented a project in which mortgage offers are presented to qualified customers when the customers log in to the web self-service portal. As one of the offers is not performing well, the business wants to understand how many customers qualify for the offer. As a Decisioning Consultant, which simulation do you run to check how many customers qualify for an action?

Persona Testing

Ethical Bias Check

Pega Scenario Planner

Audience simulation

4. Which two of these statements are true about creating segments? (Choose Two)

In a segment you can reference customer properties OR another segment, but not both

A segment run can be triggered by the Next-Best-Action outbound schedule

The list of customers in a segment can be viewed from within the segment

When building the segment, if you want to know the count resulting from the criteria defined so far, the only way to do this is by running the segment

The result of a criteria group can be combined with the result above it using AND and OR operators

5. A bank is currently displaying a group of mortgage offers to its customers on their website. The bank wants to suppress the mortgage group for 1 month if a customer ignores three mortgage offers within that group.

How do you define the suppression rule for this requirement?

Suppress a group of actions for 30 days if there are 3 rejects for any channel

Suppress an action for 30 days if there are 3 impressions for any channel without a click

Suppress a group of actions for 30 days if there are 3 impressions for the web channel without a click

Suppress an action for 30 days if there are 3 rejects for web channel

6. U+ Bank, a retail bank, uses Pega Customer Decision Hub™ for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

Business levers

Engagement policies

Context weighting

Contact policies

7. DRAG DROP

A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.

Put the steps in the correct order to implement this task.

8. A telco wants to add a contact policy that will suppress an action for 30 days if it was rejected twice in any channel in the last 15 days.

How do you define the suppression rule for the contact policy?

Suppress a group of actions for 30 days if there are 2 rejects in the web channel in the last 15 days

Suppress a group of actions for 30 days if there are 2 rejects for any channel in the last 15 days

Suppress an action for 30 days if there are 2 rejects in the web channel in the last 15 days

Suppress an action for 30 days if there are 2 rejects for any channel in the last 15 days

9. U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.

What do you configure to implement this requirement?

Trigger an external ETL (Extract-Transform-Load) process

Select Refresh the audience

Run the starting population segment daily

Select different audience sample with similar profile

10. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected

twice in any channel in the last 7 days

Paul, an existing U+ Bank customer, no longer sees the Reward card offer.

What is the reason that Paul cannot see the offer?

Paul rejected other credit card offers twice on the web channel and once in contact center

Paul rejected the Reward card offer once on the web channel

Paul rejected the Reward card offer once in contact center

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11. Reference module: Creating eligibility rules using customer risk segments.

U+ Bank uses a decision table to return a label for a customer. Examine this decision table and select which label is returned for a customer with a credit score of 115 and an average balance of 15000.

12. Which two of these statements is true about Value Finder? (Choose Two)

Shows the distribution of under-served customers across different groups

Projects estimated value of the subsequent next-best-action run

Identifies opportunities for improvement

Identifies engagement policy conditions with bias

13. You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.

What factor do you consider in the prioritization expression?

Predicted customer behavior

Customer contact policy

Offer eligibility

Offer relevancy

14. For a limited time period, a bank wants to avoid sending promotional emails related to credit card offers to a customer if they have already received one.

Which rule do you need to define to implement this business requirement?

Applicability rules

Customer contact limits

Suppression policy

Volume constraints

15. Which statement best describes the goal of Next-Best-Action?

Balance customer needs with business objectives

Ensure that every customer receives the same action

Ensure that the customer is always given a desirable offer

Provide insight into business processes

16. In an organization, customer actions are applicable to various business issues.

What is the best way to organize them?

Into a two-level hierarchy: Group > Actions

Into a simple flat list including all actions

Into a three-level hierarchy: Business issue > Group > Actions

The business structure is organized into a three-level hierarchy

Into a two-level hierarchy: Business issue > Actions

17. U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.

The automatic approval of credit card limits are processed based on the following criteria set by the bank:

The bank wants to change the threshold value for the USD 2000 credit limit from “<175” to “<200”.

As a Strategy Designer, how do you implement this change?

Change in the strategy the condition from “.pxSegment <=175” to “.pxSegment <=200”

Map the score value in the decision strategy to “<=200”.

Change the cutoff value in the results tab of the scorecard decision component

Change the cutoff value in the results tab of the scorecard model

18. U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. To show the offers per the bank’s requirements, the bank added all existing contact policy conditions.

What is the immediate next step they should take?

Go live for all customers and check the performance on a weekly basis

Add unit tests using persona testing before going live

Conduct numerous what-if simulations before going live

Go live for a limited number of customers and check the performance on a daily basis

19. U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.

As a decisioning consultant, what best practice must you follow to include images in the emails?

Provide links to images in the email

Host images on an external server

Embed images in the email directly

Attach images to the email

20. Reference module: Analyzing customer distribution using Pega Value Finder.

As a Decisioning Consultant, you have just implemented a project to present mortgage offers to customers on their self-service portals. The bank asks you to pull data on the distribution of the offers to well-engaged, under-engaged, or not-engaged customers.

Which simulation do you run to get the required information?

Distribution Test

Pega Scenario Planner

Audience simulation

Pega Value Finder

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21. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

If the following volume constraint is applied, how many actions are delivered by the outbound run?

75 emails 25 SMSes

75 SMSes and 25 emails

100

150

22. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation.

As a Decisioning Consultant, you are tasked with running an audience simulation to test the engagement policy conditions.

Which of following statements is true when the simulation scope is Audience simulation with engagement policy and arbitration?

The number of customers who receive more than one action is displayed

The number of customers who receive an action more than once is displayed

The number of times that an action is presented to customers is displayed

The results help optimize strategies to meet specific business goals

23. There are two segments: segments A and Segments B. The segments A references the segment B.

Which configurations is necessary to make sure that segment B is automatically refreshes when segment A is refreshed?

A)

Option A

Option B

Option C

Option D

24. Through analysis of customer lifecycles, Next-Best-Action ________

provides future sales reports

provides fulfillment services

anticipates retention issues

identifies global sales targets

25. To calculate the total number of customer responses of four actions in a group, you must use________________.

four Group By components

one Group By component

four Set Property components

one Set Property component

26. Myco, a telco, wants to present their customers with new 5G data plans C the Unlimited plan, the 500GB plan, and the 100GB plan C on their web portal. As a Decisioning Consultant, you want to test how the three new offers will be distributed by running a distribution test that only considers eligibility without arbitration.

In this scenario, which report will test this requirement?

Channel Report

Bias Report

Action Distribution Report

Action Priority Report

27. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.

Which three business issues do you recommend? (Choose Three)

Collections

Service

Retention

Resource Planning

Accounting

28. U+ Bank has recently started using Pega Customer Decision Hub™ to display the first credit card offer, the Standard card, to every customer who logs in to their website.

Which three tasks do you need to perform to implement this requirement? (Choose Three)

Set up business structure to Sales/CreditCards

Define customer engagement polices

Create and configure the real-time container

Create the action and its web treatment

Define customer contact policies

29. A bank developed a scorecard to automate the loan approval process. In a decision strategy, how do you use the raw score value computed by the scorecard?

Use the pxSegment property

Use the PropertyHasValue function

Map a new property in the Score Mapping tab

Use the pyOutcome property

30. U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.

Which two valid actions do you create? (Choose Two)

Credit card status

No annual fee credit card

1% cash back credit card

Credit card number

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31. Reference module: Creating and understanding decision strategies

In a decision strategy, to use a customer property in an expression, you _____.

define the property as a strategy property

define the Customer page in Pages and Classes

prefix the property with the keyword Customer

use the property as defined without a prefix

32. U+ Bank wants to leverage Pega Customer Decision Hub's Next Best Action capability to promote new offers to each customer who visits the website based on eligibility. For this requirement, the bank needs to define several complex eligibility criteria.

As a decision consultant, how would you configure this requirement?

Use Prediction Studio to configure the requirement

Make changes to the Next-Best-Action Framework decision strategy

Create new decision strategies

Configure suppression rules in Next-Best-Action Designer

33. Reference module: Creating engagement strategies using customer credit score.

MyCo, a mobile company, uses a scorecard rule in a decision strategy to compute the postpaid credit limit for a customer. MyCo updated their scorecard to include a new property in the calculation: customer annual income.

As a Strategy Designer, what changes do you need to make to the decision strategy for the updated scorecard to take effect?

Remap the <Customer.annual customer income> property in the decision strategy

Add a Set-Property component to set the annual customer income

No change required

Configure a new proposition filter in the strategy to filter on annual customer income

34. Which statement is true about email treatments?

You must always embed the images in the email

When you use a seed list to test an email, the personalization attributes do not appear in the received email

You can personalize the email subject, for example, Dear <customer name>

When you design emails using external tools, you cannot include Pega-specific personalization tags

35. What is best practice for designing an action flow?

Always configure an action with its own flow

Limit the number steps per channel to 3

When creating an action to be used as a flow template, set its availability to Always

When designing a flow to be reused across multiple actions, use the Specify Treatment option to configure it with a specific treatment

36. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when the customers log in to the web self-service portal. The bank now plans to amend its engagement policy conditions.

As a Decisioning Consultant, which simulation do you run to check if the conditions are too broad or narrow for your requirements?

Audience simulation

Pega Scenario Planner

Ethical Bias Check

Persona Testing

37. CORRECT TEXT

As a Decisioning consultant, you are tasked with running an audience simulation to test the engagement policy conditions.

Which statement is true when the simulation scope is: Audience simulation with engagement policy and arbitration?

The number of customers who receive more than one action is displayed

The number of customers who receive an action more than once is displayed

The number of customers who receive a particular action as the top action is displayed

The number of times an action was presented to customers is displayed

38. U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.

What does the increase in the propensity value most likely indicate?

Similar customers have ignored the offer.

Similar customers have shown interest in the offer.

Similar customers have rejected the offer.

Similar customers have purchased other offers.

39. U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card.

Which engagement policy condition best suits this requirement?

Eligibility

Applicability

Suitability

40. U + Bank, a retail bank, has applied business weight to their credit card offers to manually nudge the offers. The bank analyzes the effect of the change in Scenario Planner. The following image shows the projected reach and responses of the cards in the comparison mode.

How many customers are likely to accept the Standard card?

79 (115-36)

115

14 (21-7)

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41. What does a solid arrow from a “Set Property” component to a “Filter” component mean?

There is a one-to-one relationship between a “Set Property” and a “Filter” component.

A property from the “Set Property” component is referenced by the “Filter” component.

To evaluate the “Set Property” component, the “Filter” component is evaluated first.

Information from the “Set Property” component is copied over to the “Filter” component.

42. The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.

Which option allows you to implement the business requirement?

Volume constraints

Customer contact limits

Suitability rules

Suppression policies

43. The arbitration factor that allows you to assign financial values to actions is called: _________.

propensity

business levers

action value

context weighting

44. U+ Bank has several eligibility criteria defined using an eligibility strategy. The eligibility strategy uses a scorecard rule to determine the customer credit score. The bank wants to update the scorecard to include customer income in the credit score calculations.

How do you implement this change?

Update only to the existing scorecard

Change only the decision strategy using the scorecard

Change both the scorecard as well as the decision strategy using the scorecard

Recreate the scorecard rule from scratch

45. Reference module: Analyzing customer distribution using Pega Value Finder.

Myco, a telco, is working on implementing a project in which post-paid offers are presented to qualified customers. In the build stage of the ideation, the business wants to look for new opportunities to improve marketing.

As a Decisioning Consultant, which simulation do you run to meet the requirement?

Distribution Test

Audience Simulation

Pega Value Finder

Pega Scenario Planner

46. U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.

As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?

Increase the starting propensity of the Platinum Plus card.

Increase the context weight of the Platinum Plus card.

Increase the action value of the Platinum Plus card.

Increase the business weight of the Platinum Plus card.

47. An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel.

If the above volume constraint is applied, how many actions will be delivered by the outbound run?

100

50 SMSes and 25 emails

50 emails and 25 SMSes

48. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.

Which two channels can the company use to present the new data plan to a customer? (Choose Two)

Television

Retail store

Chatbot

Billboard

49. U+ Bank, a retail bank, is currently presenting a cashback offer on its website. Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer.

While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45 As business user, what are the two tasks that you define to update the cashback offer? (Chose Two)

Add a new treatment

Edit an existing treatment

Remove existing treatment

Edit the action details

Edit the engagement policy

50. A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?

A. Action details can be written directly to Amazon S3 but not Microsoft Azure

B. Action details can be directly written to either of those cloud storage solutions

C. Action details can only be transferred via secure FTP

D. Action details will be written to the local file system by default. But we will write an external process to transfer them to the cloud

PEGAPCDC87V1 Certified Pega Decisioning Consultant (PCDC) 87V1 Questions

PEGAPCDC87V1 Certified Pega Decisioning Consultant (PCDC) 87V1 Questions

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