Salesforce Certified Sales Cloud Consultant Actual Questions

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Salesforce Certified Sales Cloud Consultant exam actual questions are online. Passing Salesforce Certified Sales Cloud Consultant exam is easy for you now. There are 60 multiple-choice and multiple-select questions in real Salesforce Certified Sales Cloud Consultant exam, and you have 105 minutes to write the test. The required passing score of Salesforce Salesforce Certified Sales Cloud Consultant exam is 68%. Free Salesforce Certified Sales Cloud Consultant exam actual questions are below.

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1. Northern Trail Outfitters' sales manager noticed the lead conversion ratio styled the same for the healthcare industry even though the lead creation increased .

Which reporting tool should resolve the issue?

Report on leads by source.

Campaign dashboard by industry

Industry performance dash board

Report on lead lifetime by industry

2. Sales directors at Northern Trail Outfitters (NTO) need access to edit opportunity fields in the case of last minute updates once the sales stage reaches Negotiation/Review; however, sales representatives should not have editing rights at that stage .

Which solution should the consultant advise?

Create a validation rule to enforce field access based on the sales stage and a custom permission.

Change the field level security for the sales representatives to restrict field access based on the sales stage.

Create a workflow rule to enable field access for the sales directors based on sales stage.

Modify the profile for sales directors to enable the “Modify All” object permission for the opportunities.

3. A sales rep has access to an Account which has multiple child Accounts through the Account hierarchy .

What will the sales rep see after clicking the view Hierarchy link?

No Accounts in the hierarchy

All Accounts in the hierarchy, with all fields visible

Only child Accounts in the hierarchy

All Accounts in the hierarchy, with limited field visibility

4. Sales representatives at Northern Trail Outfitters (NTO) want to share product specification with customers who do not have salesforce access. These customers should only be allowed to preview the document in the browser without download permissions .

What solution should a consultant recommend to meet this requirement?

Upload the file to chatter files and disable the download delivery option.

Upload the file to documents and enable the externally available option.

Upload the file to content and disable the download delivery option.

Upload the file to chatter files and enable the password protection option.

5. Cloud Kicks wants to sell to both consumer and Business. There will be a consumer sales team and a business sales team .

Which two Salesforce functions will allow the Consultant to meet this requirement? Choose 2 answers

Record Types

Process Builder

Opportunity Teams

Sales Processes

6. Cloud Kicks has three unique product lines, each with a unique sales cycle. Prospect qualification is consistent across the product lines; sales representatives then follow the specific product line's sales cycle .

Which two actions should a Consultant recommend to achieve these requirements? Choose 2 answers

Create sales process to map to each opportunity record type

Create opportunity record types for each sales process.

Create public groups for each opportunity sale process.

Define the default opportunity teams for each opportunity record type.

Define sales stages that align with opportunity record types.

7. Cloud Kicks (CK) has just completed its initial Sales Cloud implementation. CK relationship wants to identify users who have yet to use the new application.

Which method should the consultant recommend to determine these users?

Run a report on Users Never Logged In.

Log a case with Salesforce Support

Use the Lightning Usage app.

Run a Mobile Login report.

8. Cloud kick has an external ERP system which stores product order information. Cloud kicks wants to view those orders as a related list on the account record in real time.

What solution should the consultant recommend?

Create custom object product under information in salesforce, run a night scheduler to get details from ERP and add the add the custom object as a related list on the account

Implement salesforce to salesforce connect to get real time product order information and add it as a related list on the account.

Implement salesforce connect and external object to get real time product order information and add it as a related list on the account.

Create a lightning component, and using REST integration, get the real time product order information from ER

9. A consultant needs to migrate data in Sales Cloud and is considering using Data Loader.

What are two capabilities of this migration tool? Choose 2 answers.

Extract organization and configuration data.

Prevent importing duplicate records.

Run one-time or scheduled data loads.

Export field history data.

10. Universal Containers (UC) does business with a Contact associated with a specific Account with the Contact Role of executive. The Contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to the Contact on both Accounts.

What should the consultant recommend?

Create a new Contact record for the Contact related to the nonprofit Account

Select Allow users to relate a Contact to multiple Accounts in Account

Change the Contact record type to multi-account

Create a new lookup field on the Contact record to associate the executive to the nonprofit.

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11. Cloud Kicks to see how many closed won opportunities a campaign has generated over last 30 days. They have implemented a campaign influence model that uses the primary campaign source .

Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers

Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days.

Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.

Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date.

Have representatives populate a field on the opportunity record with the dollar amount of expected revenue from the campaigns that influenced the opportunity.

12. The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when the Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance .

Which two strategies can the consultant use to design the solution?

Use Process Builder for capturing Account details, define Account assignment rules to reassign the Account to new owner based on status, and send an email regarding Account inheritance.

Use Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Use Process Builder for capturing Account details, design an nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Use Flow Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

13. Northern Trail Outfitters (NTO) needs to quickly look up contacts, accounts, and opportunities and easily log calls. The team wants to access to customer information even without an Internet connection because of limited coverage in certain geographic areas .

Which mobile solution should NTO use?

Salesforce App

Salesforce Touch App

Custom hybrid App

Salesforce Mobile App

14. Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemented exchange rates by using advanced currency management .

How is the converted currency amount on Opportunities calculated?

Based on the Opportunity stage regardless of the Close Date

Based on the historical exchange rate regardless of the Close Date

Based on the Close Date regardless of the Opportunity stage

Based on the exchange rate regardless of the Close Date

15. Northern Trail Outfitters (NTO) wishes to track relationships between its customers. For example, some customers are suppliers for other customers .

What should a consultant recommend to track multiple customer relations?

Add the related company to the first company's account team, with supplier as the role.

Add the related company to the first company's custom supplier lookup field as a value.

Add the related company to the first company's partner related list, with supplier as a value.

Add the related company to the first company's contact roles related list, with supplier as a value.

16. Northern Trail Outfitters wants to link contacts with more than one account .

What should be recommended if a contact is an employee in one account, and on the boards of three additional accounts?

Associate the contact to other account using a custom lookup field.

Clone the contact record and add to the second account.

Enable contacts to multiple accounts feature

Add the contacts to the partner related list on the second Account.

17. Cloud Kicks has a private sharing model on Accounts. Account Executives need to ensure that Business Development Users can qualify marketing Opportunities on their accounts. There can be different Business Development Users for a given opportunity. Sales Management needs to be able to report on which Business Development Users are assigned to opportunities .

What should the Consultant recommend to the Account Executives?

Add Business Development Users as Account Team members with a role that grants Modify All access.

Share Accounts with Business Development Users

Share Opportunities with Business Development Users by granting read access to Opportunities in their portfolio

Add Business Development Users as Opportunity Team members with a role that grants read/write access

18. Which three actions should a consultant recommend to provide alignment between a new formal sales methodology and Salesforce? Choose 3 answers

Develop a data integration between Salesforce and the sales methodology database

Configure Salesforce standard and custom objects to support the sales methodology

Embed Lightning components within Salesforce to support the sales methodology

Override Salesforce user interface with the sales methodology user interface.

Consider available sales methodology AppExchange applications

19. Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type?

Develop an Apex trigger for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage

Develop an Apex trigger to set an opportunity revenue schedule that automatically sets up a new opportunity for repeat accounts when it reaches closed/won stage

Configure a workflow rule for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage

Configure a workflow rule for repeat accounts that sends a reminder task to the sales representative to create a new opportunity when it reaches closed/won stage

20. Cloud Kicks is expanding to international markets, but some products are not visible in the international price book .

Which two steps should be taken? Choose 2 answers

Check that the products have a standard price in the list price field.

Activate the products in the price book.

Check that the products have a $0 list price

Check to ensure the products have been added to the price book.

Activate the price book

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21. Sales representatives at Northern Trail Outfitters (NTO) need to collaborate with customers on sales deals to gather requirements, analyse solutions, and deliver proposals. NTO wants to ensure that customers are fully engaged throughout each stage in the sales process .

What solution should a consultant recommend to facilitate collaboration with customers? Choose 2 answers.

Add customers to Salesforce as Chatter Free users

Share chatter files with customers

Allow customers to follow opportunities in chatter

Invite customers into private chatter groups.

22. In the last requirements meeting, Cloud Kicks team member mention that they will be taking the next week off for a conference .

What should a Consultant do in response to this news?

Set up two requirements workshops the following week

Have the client sign off on requirements and start the build

Update the solution design while they are at the conference

Update the project plan and communicate it to all the stakeholders

23. Part of Cloud Kicks' solution design is to incorporate Lightning Experience. The Consultant wants to see if there is an increase in the number of Lightning users .

How should a Consultant track this?

Use the Lightning Experience transition Change Management Hub.

Create a report on users and filter for "Lightning user."

Create a report on users and add a Lightning component.

Use the Lightning Usage app and look at the monthly data graph.

24. A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles. NTO has Social Accounts and Contacts turned on its account .

Why is the salesperson unable to access the information?

The information shown is based on the sales representative’s social connection with contact

The fields configured by Universal Containers’ administrator on the contact page layout are missing

The link to the Facebook profile is NOT configured with administrator password to access detailed information

Universal Containers must install and APP Exchange package to access public profile information for its users

25. The Cloud Kicks IT team wants to enable person Accounts in its Salesforce org .

Which three prerequisites must be met before the Consultant can enable person Accounts? Choose 3 answers

The Organization-wide Default for Contacts has been set to Controlled by Parent.

The Cloud Kicks Salesforce Community has been disabled to allow person Account self-registration in the future.

User profiles with read access to Accounts also have read access to Contacts.

The Organization-wide Default for both Accounts and Contacts have been set to Public Read/Write.

At least one record type has been created for Accounts.

26. Northern Trail Outfitters wants a visual representation in the Salesforce Mobile App of each account's sales by month .

What should be recommended?

Embed a chart on the account page; no other customization is needed.

Create a dashboard component and use a Chatter feed on the account in Salesforce.

Embed a chart on the account page and use custom link to filter by account

Create a Visualforce page with an embedded chart component for each account

27. Northern Trail Outfitters (NTO) requires that each of its products is sold with 12 months of product maintenance. There is a separate opportunity product line item on the opportunity. Once an opportunity is closed/won and the order has been shipped to the customer, the service manager manually records the maintenance line item in the assets object and sends an alert 90 days prior to the expiration date .

What should a consultant recommend to streamline this process?

Turn on the sync asset feature from the asset settings to create an asset record once an opportunity is closed/won.

Create a trigger on the asset object once an opportunity is closed/won, and add a button to the opportunity layout.

Request the sync order to asset feature from salesforce to create an asset record once an opportunity is closed/won.

Install an AppExchange app or create a trigger to automatically create an asset record once an opportunity is closed/won.

28. Northern Trail Outfitters (NTO) decided to start using salesforce for all its sales automation its current sales database has about 50 million records. These records were all migrated into the database from other legacy systems. After migration to salesforce NTO wants to be able to search and cross reference records with the original source system .

What should a consultant recommend to meet the requirement?

Use the standard external Id field and map this to the original record Id value

Use a custom field named external Id and map this to the current record Id Value

Use a custom external Id field and map this to the original record id value

Use the standard external Id field and map this to the current record Id Value

29. Northern Trail Outfitters plans to integrate with Salesforce and track product shipments from each customers. The tracking information is currently available in a back-end system .

Which set of objects are important for this integration?

Opportunity, opportunity product, custom object shipment status.

Lead, opportunity, product, custom object Cshipment status.

Lead, account, opportunity product, custom object Cshipment status.

Opportunity, opportunity product, campaign, custom object Cshipment status.

30. Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model .

How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?

Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.

Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.

Add Renewals and Sales Operations team members to a sales user's default Opportunity team.

Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.

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31. Cloud Kicks wants to boost importance of its sales stages and its role in the company's sales methodology. Cloud Kicks also wants to enhance precision of its sales forecast .

Which 2 steps should be taken to ensure the Sales process is mapped to meet the requirements? Choose 2 answers

Map sales probability values to forecast categories.

Map forecast probability to Opportunity probability.

Map Opportunity stages forecast categories.

Assign appropriate sales stages

Assign forecast percentages.

Assign accurate probability to each stage

32. Northern Trail Outfitters ' (NTO) consumer business has grown to more than 500,000 contracts. NTO stores all individual contracts under a single account called 'Consumer'. Mass updates are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported .

Which two actions should be recommended to improve performance? Choose 2 answers

Enable person accounts and migrate the contact data.

Ensure that no single account has more than 10,000 contacts.

Add an index to the account field on the contact object.

Remove the account assignment for all contacts.

33. The Consultant at Cloud Kicks has successfully implemented the Einstein lead Scoring feature and now wants to measure the effectiveness and track lead conversation rates .

Which three standard dashboards are available? Choose 3 answers

Average Lead Score by Lead Source

Conversion Rate by Lead Source

Conversion Rate by Lead Score

Lead score Distribution

Lead Scores by Created Date

34. A sales manager at Cloud Kicks is reviewing teams opportunities in the forecast tab. The sales manager wants to split an opportunity with two sales representatives in different regions .

Which three actions should the Consultant recommend to meet these requirements? Choose 3 answers

Enable Opportunity Splits.

Create a custom Opportunity currency field.

Enable Overlay Splits

Enable Opportunity Teams.

Create custom Product Families.

Create Revenue Split Types.

35. Cloud Kicks has been late for every deadline and has missed several meetings .

What should the Consultant recommend to the Cloud Kicks project manager to get the project back on track?

Revisit the communication plan and set up more frequent touch points with the customer.

Write a solution design and get sign-off so the build phase can start.

Ask what the customer would like the solution to be and demo it to them at the end of the build phase.

Setup Requirements Workshop and get sign-off

36. Cloud Kicks Sales Team Folder needs to be shared with the following:

The CEO role, so that view access is granted

The CEO's assistant, so that view, share, save, rename, and delete are granted

The Sales Manager for each region, so that view and save are granted.

How should the Consultant configure sharing?

Enable Manage access to the CEO role and subordinates and manage to the assistant profile

Set the CEO role to View, the CEO's assistant user to Manage, and the Sales Manager role to Edit.

Set the CEO role to View All, the CEO's assistant user to Modify All, and the Sales Manager public group to Create.

Enable Manage Reports in Public folders for CEO role and its subordinates.

37. Channel sales representatives at Northern Trail Outfitters (NTO) need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. To meet this requirement, NTO plans to implement lead management functionality .

Which solution should a consultant recommend?

Add the leads tab to the Partner Community and configure partner profile to access leads

Create a customized site where partners can self-register and access their leads.

Create a task for the partner where a new lead is created and assign it to partner in the Partner Community.

Configure a separate lead record type and page layout for the partner community.

38. Cloud Kicks uses an external ERP application to process its orders. This ERP application needs to receive data about Opportunities when the Opportunity closes .

Which two solutions should the Consultant recommend? Choose 2 answers

Outbound Message with Workflow Rules

Connected App

Single Sign on

REST Callout

39. Cloud Kicks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully been converted in the past .

How can Cloud Kicks support this requirement?

Use Einstein Lead Scoring

Create a lead Rollup Summary Field.

Use Lead Conversation Reporting.

Create a Joined report.

40. The Cloud Kicks sales team can create leads for both business and individual customers. Person accounts have been enabled in its Salesforce org.

How can the consultant ensure that Leads are converted into either a business account or a person account where appropriate?

Populate the Company field with "Person’’,

Leave the Company field blank.

Create separate record types for business account leads and person account leads.

Check the person account checkbox on the lead.

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41. Cloud Kicks has sales teams distributed across global regions. The direction from sales leadership is to define access based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dashboards .

What should the Consultant recommend to meet this requirement?

Create region-based sales groups, one leadership group, and one Dashboard folder with View access.

Create Dashboard folder for all regions' sales team and one Dashboard folder for the leadership team.

Create one Dashboard folder for all regions for both sales and the leadership team with View access.

Create Dashboard folders for each regional sales team and one Dashboard folder for leadership team.

42. During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training .

What is the likely cause of these complaints?

Cloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase.

Cloud Kicks did not gain buy-in during the Design phase the solution was not designed.

A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.

A training plan was not made during the Validate phase and buzz was not during the Design and Validate phase.

43. Sales director at Northern Trail Outfitters (NTO) cannot see or update their teams forecasts. Sales representatives are constant asked to provide the directors with their updated forecast information .

Which two methods should NTO use to correct how forecasts are managed? Choose 2 answers

Enable override forecast permissions in the Manager’s profile.

Create a forecast hierarchy and assign managers to the forecast manager role.

Configure weekly customized forecast reports and dashboards to be emailed to sales management.

Create a forecast Chatter groups where sales representatives can post and share their forecasts.

44. The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. many of the contacts that were converted had no phone, email, or background information captured .

Which three solutions can be used to improve the quality of Leads being converted? Choose 3 answers

Schedule a report that notifies Lead owners daily of Leads with incomplete information.

Create a validation rule to check that necessary information is complete upon Lead conversion

Implement a trigger that warns the user of incomplete information during Lead conversion.

Review Lead conversion mapping to ensure necessary fields are mapped correctly.

Update web-to-lead forms to require input fields be completed prior to submission.

Mandate that all Lead data must be reviewed prior to being created in Saesforce.

45. Northern Trail Outfitters (NTO) wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team. NTO currently has a private sharing model .

How should the documents be shared efficiently and securely?

Uploaded to Salesforce Files and shared with the field sales organization

Emailed to the sales team on opportunity record

Uploaded to a library that is shared with the field sales organization

Uploaded to Salesforce Files from the opportunity record

46. Cloud Kicks is implementing Enterprise Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for Territories to be provided .

Which two recommendations should the Consultant make? Choose 2 answers

Include the Forecast Manager field on the Territory page layout.

Create Apex class code to roll up forecast details for a Territory.

Include the Formula field in the Territory page layout.

Assign a Forecast Manager to a Territory.

47. What are the benefits of enabling territory management? Choose 3 answers

Ability to generate account sharing rule based on territory membership

Ability to expand private sharing model using account criteria

Support to complex and frequently changing sales organization

Support for multiple forecast per user based on territory membership

Ability to include opportunity in more than one record.

48. Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly .

Which solution should the Consultant recommend to meet Cloud Kicks' need?

Enable schedules on the Product object.

Configure the use of contracts with a lookup to the Opportunity object.

Configure the use of assets with a lookup to the Opportunity object.

Enable schedules on the Opportunity object.

49. Northern Trail Outfitters (NTO) sells two product lines that each use a distinct selling methodology. Additionally each product line captures different information that is used to sell the products .

What should a consultant recommend to support selling the two product lines?

Create two sales processes and two page layouts, assign them to two different opportunity record types for each product line

Create two page layouts and two sales processes, assign them to the respective product lines to collect relevant information.

Create one page layout, two sales processes, and validation rules to capture relevant opportunity information

Create two page layouts, one opportunity record type, and one workflow rule to assign the correct page layout to the record type.

50. Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship .

Which two potential solutions can the Consultant recommend? Choose 2:

Add a Lookup field to Contacts to indicate Influential Contacts.

Add an Influencing Contact multi-select picklist field on the Account.

Implement the Account Contact Role feature.

Track time invested in a custom field for each contact

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51. Cloud Kicks' sales representatives need help to remove obstacles when working on high-value sales deals. The sales management team wants to monitor and empower collaboration with cross-functional teams.

Which two solutions should a consultant recommend to meet these requirements? Choose 2 answers

Enable Chatter feed tracking on Opportunities.

Enable mobile alerts for Einstein Engagement.

Enable the Chatter feed on similar Opportunities.

Enable Big Deal Alerts

Allow global team selling on Accounts.

52. A sales manager for one of Cloud Kicks' sales territories is unable to see a forecast for the current quarter .

What will resolve this problem?

Add the sales manager to the forecasting public group

Set the forecast manager for this territory

Select the correct forecast from the user record

Suggest the opportunity owner share the opportunity with the sales manager

53. Cloud kicks sells online subscription for its leading shoe of the month club. Customers can make a single payment or setup a weekly and monthly or quarterly. Cloud kicks wants to use opportunities to track and import on the subscription deals.

What should a consultant recommended to meet this requirement?

Use contacts with lookup to the opportunity object

Enable schedules on the product object

Use assets with lookup with opportunity object

Enable schedules on the opportunity object

54. Cloud Kicks needs the ability to determine the effectiveness of a recent marketing campaign on new leads .

Which solution should the Consultant recommend?

Create a custom object and a record for the campaign, then relate the newly created record to the lead

Enable campaign influence and report on the influence percent and revenue share.

Specify the date range of the leads added to the campaign.

Create a custom text field to capture the marketing campaign

55. Northern Trail Outfitters has Advanced Currency Management enabled and needs report that span time periods when the exchange rate was different .

What is the converted amount based on this scenario?

On exchange rates that use the most current entry

On exchange rates entered in the opportunity

On exchange rates that use the oldest entry

On the historical exchange rate associated with the close date

56. Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communication with customers while they are away from their offices. The sales representatives use various email applications .

Which solution should be recommended?

Download and install a Salesforce universal connector for their smartphone and computers.

Copy and paste emails manually to the customer record in salesforce from their smartphones and computers

Forward emails using their Email-to-Salesforce email address from their smartphones and computers

Download and install the Salesforce for Outlook connector on their smartphones and computers

57. Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month club. Regional Sales Managers (RSM) must approve discounts greater than 5%. Ri-cjion.il vice Presidents (HVP) must approve discounts greater than 10%.

Which two steps should a consultant recommend to satisfy these requirements? Choose 2 answers

Configure an approval process for the RSM and a workflow rule for the RV

Configure Process Builder approval task and email to notify the RSM and RV

Create two approval process, one for the RSM and one for the RV

Create a Process Builder to automatically submit approval up to 5 % discounts.

Create a two-step approval process for the RSM and RVP as approver

58. Northern Trail Outfitters (NTO) has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC corporation account is owned by a sales user whose profile grants to create, read, edit and delete access to accounts, contacts and opportunities.

Based on this information, the owner of the ABC Corporation account record has the rights to take which actions? Choose 2 answers

Transfer ownership of related contacts and opportunities owned by other users

Share the account with other users through manual sharing and account teams

View, edit, and delete related contacts and opportunities owned by other users

View, edit, and delete activities owned by other users directly related to the account

59. Cloud Kicks has a multi-phase selling process where every sales stage corresponds with a phase in the process. The first phase is preliminary qualification, where Opportunities should not contribute to Cloud Kicks' forecast .

Which two actions should be taken to ensure that Opportunities do not contribute to Cloud Kicks' forecast during the first stage? Choose 2 answers

Require sales staff to enter $0 for the Opportunity amount

Configure the first stage with the omitted forecast category.

Override the forecast to be $0 for first stage Opportunities

Require sales staff to enter for the Opportunity probability.

Assign probability to the first sales stage.

60. The Marketing Director at Cloud Kicks has requested that a form be added to the company website to capture new lead contact information and the Primary Product they are interested in. Once submitted, a lead should receive an email tailored to the Primary Product they selected. The lead record should also be assigned to the correct owner for that Primary Product .

Which three steps are required to create an efficient solution? Choose 3 answers

Leverage a Lightning Component that collects the information and routes it

Create a lead owner field on the product record to use for assignment.

Create a Visualforce page that includes both standard and custom fields.

Configure lead assignment rules to route leads to the correct owner.

Create email templates for each Primary Product with corresponding email response rules.

Generate a web-to-lead form that includes both standard and custom fields.

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61. Due to internet unavailability at Cloud Kicks, the sales team is not able to utilize the Salesforce Mobile app feature to view, create, or update Opportunities .

Which two steps should the Consultant take to resolve the issue? Choose 2 answers

From the Setup menu, go to Salesforce offline and select "Enable offline create, edit, and delete in Salesforce for Android and IO

From the Setup menu, enable the system permission "Store offline data."

From the Setup menu, go to Salesforce offline and select "Enable caching in Salesforce for Android and iO

Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team user(s).

Raise a case with Salesforce support to enable the offline version of the Mobile app and update the app to use the offline capabilities.

62. Northern Trail Outfitters (NTO) wants to launch an email campaign for its new winter gear. The NTO sales representative will review the response to the campaign and determine who the decision makers are prior to the beginning the sales process with each respondent .

What set of steps should the consultant recommend for NTO?

Create a campaign, associate the leads to the campaign, and qualify the respondents.

Create a campaign, qualify the respondents, and create accounts and contacts

Create both account and contact records, then associate the contacts to the campaign

Create leads, convert them to opportunities, and qualify the respondents on the opportunities

63. Sales Management at Cloud Kicks has noticed that the Quote amount on Opportunities does not match the Opportunity amount .

Which two actions should the Consultant recommend to resolve this issue? Choose 2 answers

Build a Workflow rule to update the Opportunity Amount with a Grand Total Value on the Quote Record.

Add the Syncing checkbox to the Quotes related list.

Add a global action to sync the Quote with the Opportunity.

Add a Sync button to the Page Layout.

Build a formula field on Opportunity to roll up Total Value from the Quote Record.

64. Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team .

Which approach should a Consultant recommend to streamline forecast reporting?

Reduce the number of Opportunity stages and report on probability.

Align Opportunity stages with probability and use collaborative forecasts for reporting.

Reduce the number of opportunity stages and report on forecast category.

Align forecast categories to multiple Opportunity stages and report on forecast category.

65. The sales management team at Northern Trail Outfitters (NTO) wants to monitor the progress of high-value sales deals and enable collaboration with cross-functional teams to help remove any obstacles .

Which feature should a consultant recommend to meet these requirements? Choose 2 answers:

Enable Big Deal Alerts.

Enable Chatter feed on similar opportunities.

Allow Chatter feed tracking on opportunities.

Use opportunity update reminders.

66. Cloud Kicks' high-value opportunities are becoming delayed in the approval process because sales managers approval requests go unnoticed for various reasons. Cloud Kicks wants to streamline the approval process and give sales managers more ways to approve Opportunities in a timely manner .

Which two strategies should the Consultant recommend to improve the approval process? Choose 2 answers

Enable one-click approval from report results that returns high-value Opportunities

Enable approval in Chatter to allow managers to approve or reject approval requests.

Create a dashboard of pending approvals and add it to the Chatter feed.

Create a process builder to automatically approve high-value Opportunities.

Enable approvals by email for the approval process for high-value Opportunities.

67. Currently at Cloud Kicks, the Lead Source field is used to track what event a lead originated from. The Marketing Director requested a report that shows every event a lead has attended .

Which standard Salesforce functionality can a Consultant recommend?

Create a custom field to track the second event a Lead attends

Implement Campaigns to track events and define a Campaign Management process

Configure a custom Events object and relate it to the Load object

Update the Lead Source field to the most recent event a lead has attended using process builder

68. Northern Trail Outfitters' partners need the new quoting functionality that was recently implemented for sales representatives .

What should be recommended?

Create a custom quote object to capture partner quotes on opportunities separate from non-partner quotes.

Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts.

Update the partner sales process to include stages for managing and submitting partner quotes.

Enable quotes and content in the Partner Communities to allow partners to store their PDF quotes.

69. How should a consultant configure Sales Cloud if a customer requires two unique sets of sales stages for opportunities based on the opportunity amount being greater than or less than $100,000 USD?

Create two sales processes, two opportunity record types, and a workflow rule triggered by the opportunity amount.

Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage.

A Create one sales process and a validation rule that evaluates opportunity amount to determine the appropriate sales stage.

Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales process.

70. Northern Trail Outfitters (NTO) wants to record information about its conferences and attendees. Some customers attend multiple NTO conferences .

What should the consultant recommend if NTO desires to present this data on the contact layout using the standard configuration?

Utilize Campaigns for conferences and a custom object to record attendee information

Create a custom object for conferences and a custom object to record attendee information

Create a custom object for conferences and a custom lookup field to conferences on Contacts

Utilize Campaigns for conferences and add Campaign Members to record attendee information.

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71. Northern Trail Outfitters allows its sales representative to negotiate up to a 1 discount for their opportunities. Discounts greater than 1 must be sent to their Regional Sales Manager (RSM) for approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval .

Which approach would satisfy these requirements?

Create two approval processes one for RSM and one for RV

Configure an approval process for the RSM and workflow for the RV

Configure a workflow approval task and email to RSM and RV

Create two step approval processes for the RSM and RVP as approvers.

72. Cloud Kicks' marketing department is migrating from its email campaign and management system to Salesforce. The marketing administrator wants to ensure that Cloud Kicks' email templates are retained .

Which two solutions should a Consultant recommend for a successful migration? Choose 2 answers

Manually recreate the email and mail merge templates in Salesforce.

Enable Email Import and use the import Wizard

Enable Email to Salesforce before sending email templates to Salesforce

Import email templates the Data Loader

Create an email template change set or use the Lightning Platform.

73. The marketing Manager at Northern Trail Outfitters (NTO) wants to leverage the power of sales cloud to support the sales following requirement:

• monitor website traffic

• Email 1200 leads per day

• capture customer satisfaction survey result on a web form

• Understand (report) the case of marketing exercise vs sales activity.

What should a consultant recommend to meet this requirement?

Use site.com campaign web-to lead opportunity, report, and dashboard

Use mass email, campaign, campaign influence, web-to-lead, opportunity and report

Use community campaign, web-to-lead, opportunity and report and dashboard

Use AppExchange marketing app, campaign, web-to-lead, opportunity and report

74. The Cloud Kicks pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after they are already closed/won. The VP of Sales wants visibility on how often the sales representatives are creating opportunities like this .

Which two solutions should the Consultant recommend? Choose 2 answers

Implement a process builder that automatically updates the Opportunity to the first stage in the sales process.

Utilize a process builder to send an email to sales management when the Opportunity is created in the closed/won stage.

Run the Opportunity pipeline standard report to view the upcoming Opportunities by stage.

Enable High Velocity Sales so that the VP of Sales can get a global view of quick closed Opportunities.

Configure a report that displays Opportunities that have a closed date less than, or equal to, the created date.

75. Northern Trail Outfitters (NTO) currently uses the customizable forecasting feature.

A sales representative at NTO has four opportunities for the current quarter that are detailed below:

• $3,500 opportunity in the Best Case forecast category

• $2,000 opportunity in the Commit forecast category

• $1,000 opportunity that has been dosed/won

• $1,000 opportunity that has been lost.

What are the sales representatives Best Case forecast for the current quarter?

$6,500

$2,000

$5,500

$3,500

76. Northern Trail Outfitters (NTO) wants to utilize opportunities to track and report customer subscriptions to its online magazine.

Payments can be made using the following methods:

• In full (all at one time)

• Weekly

• Monthly

• Quarterly

How should this solution be implemented?

Use assets with a lookup to opportunity object

Enable schedules on product object

Use contracts with a lookup to opportunity object

Enable schedules on opportunity object

77. Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota .

Which Salesforce feature satisfies this requirement?

Opportunity splits

Account teams

Public Groups

Opportunity Teams

78. Sales management at Northern Trail Outfitters (NTO) wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers .

What solution should a consultant recommend to help product managers engage in sales deals? Choose 2 answers

Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals

Create a chatter group to share product information with sales team, product managers, and customers

Use an assignment rule to notify product managers when opportunities are updated

@mention product managers in chatter posts on relevant sales deals

79. Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know which territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them .

Which two actions can forecast managers perform? Choose 2 answers

They can share their forecast with any external user.

They can share their forecast with any Salesforce user.

They can see all of their territory forecast in a single-page summary view.

They can share their summary view with any Salesforce user.

80. To properly plan for company growth, Cloud kicks needs to track monthly revenue projections from the sales of its annual Subscription service .

How should the Consultant configure Salesforce to support this reporting need?

Opportunity Dashboard showing Opportunities Closed each month

Opportunity Dashboard showing Products sold each month

Opportunity Products with formula fields for each month's value

Opportunity Products with monthly Product Schedules

Comments (4)

Hulio October 14, 2023 Reply

Are those recent questions?
- dumps October 16, 2023 Reply
  
  Hi, yes, the questions are the latest version in the market.
Alec March 7, 2022 Reply

Are those recent questions?
- dumps March 8, 2022 Reply
  
  They are the latest questions in the whole market.

Salesforce Certified Sales Cloud Consultant Actual Questions

Salesforce Certified Sales Cloud Consultant Actual Questions

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