Salesforce Field Service Consultant Exam Dumps

dumps2023-09-11T10:34:52+08:00

Study the following Salesforce Field Service Consultant exam basic information to prepare and pass the test. There are 60 multiple-choice and multiple-select questions in the real Field Service Consultant exam, and you have 105 minutes to write all the questions. The required passing score for the Salesforce Field Service Consultant exam is 63%. The registration fee is $200. The online Salesforce Field Service Consultant exam dumps are valuable. Free Salesforce Field Service Consultant exam dumps are below.

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1. Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.

How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

Create a recurring Service Appointment.

Use the Resource Availability Rule.

Use appropriate Resource Operating Hours.

Create Resource Absences every day.

2. Universal Containers wants to identify which resources need more or fewer appointments.

Which Gantt chart filter option should a Consultant recommend to provide this information?

Select Date Resolution on the Hours Tab.

Select Travel Time and Breaks as skills on the Skills Tab.

Select Hours, Absences and Overtime on the Utilization Tab.

Select Sort by Average Utilization on the Resources Tab.

3. Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.

What should a Consultant implement to accomplish this requirement?

Define Work Types, Define Work Order Status, Set up Resource Skills

Set up Skill Requirements, Define Work Types, Set up Routing Rules

Define Skills, Set up Skill Requirements, Set up Resource Skills

Set up Service Locations, Set up Location Skills, Define Work Types

4. Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Enable Drip-feed to dispatch the next appointments.

Shuffle daily work manually via the Gantt.

Leverage Resource Schedule Optimization.

Configure the Auto Dispatch scheduled job.

5. When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

Create a Flow that adds two Signature Blocks when the Service Report is generated,

Create relevant Signature Types and add Signature Blocks to the Service Report Template.

Create two custom fields for the Service Appointment and use Flows to capture each signature.

Create two Service Reports and add one Signature Block to each Report.

6. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answers

Scheduled End

Arrival Window Start

Scheduled Start

Arrival Window End

7. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

Maintenance Plan

Product Item

Entitlement Plan

Assets

8. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.

How should a Consultant implement this process?

Create two Service Appointments and assign two different Resources.

Create one Service Appointment and add two Required Resources.

Create one Service Appointment and schedule two Resources.

Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

9. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.

How should the Consultant meet these requirements?

Each Asset will have a Service Appointment that will represent the work needed for each machine.

Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Each Account will have a Service Appointment that will represent the work to be done at the customer site.

10. Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account? Choose 3 answers

An Entitlement Process must be applied to both Cases and Work Orders.

Milestones for Work Orders can be configured in Setup.

Milestones for Work Orders can be set up from the metadata AP

A new Entitlement Process requires selecting a single Entitlement Process Type.

A single Milestone can be added to both Case and Work Order Entitlement Processes.

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11. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

Use Map Report Layers.

Color code using Gantt Palettes.

Create a Gantt Action to highlight.

Add the relevant field to the Field Set.

12. Some Technicians report that they are unable to log in to the Salesforce Field Service

mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.

How should a Consultant provide access to the Salesforce Field Service mobile app?

Modify the user's Profile.

Update Public Group membership.

Assign a Field Service Mobile License to the user.

Modify the user record.

13. Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart.

Which steps should the Consultant take to meet these requirements?

Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

14. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Build a Workflow Rule.

Create an Apex Trigger.

Enable Drip feed Dispatch.

Configure an Auto Dispatch Scheduled Job.

15. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.

Which licensing will be required for the Field Service Schedule Optimization user?

Resource License

Salesforce License

Dispatcher License

Scheduling License

16. The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.

Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list and use the “Schedule” action.

Select a Service Appointment from the list, use the “Change Status” action and “Dispatch.”

Select multiple Service Appointments from the list and bulk schedule them.

gy Select a Service Appointment from the list, use the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, use the “Edit” action and allocate the Resource.

17. Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.

Which feature should the Consultant recommend to meet the requirement?

Service Appointment Reports

Service Resource Dashboard

Street-level Routing

Aerial Routing

18. Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

How should a Consultant configure Salesforce Field Service to track the work performed?

Create a Work Type and Work Order for each Asset being serviced.

Create a Work Order and Work Order Line Item for each Asset being serviced.

Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

Create a Work Type to automatically create relevant line items for each Asset.

19. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

Jobs can take longer than the available resources hours in a day.

jobs need to be performed at the same site on the same day of the week.

jobs require multiple stages of work performed by different resources.

jobs require consecutive days of work and can span over weekends.

20. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

Configure Schedule Policy by modifying Work Rules and Service Objectives.

Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

Default Travel Speed is used only if a different travel speed is null on the resource.

A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.

Set Auto Schedule to True upon creation of the Service Appointment.

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21. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.

What is preventing the drip feed from triggering?

The appointment status is going from Scheduled to Completed.

The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

The default drip feed setting is overriding the drip feed rate on a service territory.

Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

22. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement? Choose 2 answers

Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services

Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

23. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

24. Universal Containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the Consultant configure to meet this requirement?

Required Resource

Preferred Resource

Service Crew

Technicians with Required Skills

25. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.

Which approach should a Consultant recommend to realign available resources with open work?

Resource Schedule Optimization

Emergency scheduling

Global optimization

Customer First scheduling

26. Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

Resource Availability

Extended Match

Required Resource

Match Field

27. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.

Which sequence of steps should a Consultant recommend to dispatch the Technician?

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

28. An employee at universal container performs the role of a dispatcher and a technician

How should a consultant configure the field service lightning to support this behavior?

Create one service resource and assign the relevant permission set license

Create two skills records and assign them to service resources record

Create two service resource and assign them to the employee

Create one service resource and assign the technician and dispatcher role

29. Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.

Which feature should the Consultant use to reduce travel time and increase Technician productivity?

Reschedule Appointment

Fill-in Schedule

Resource Schedule Optimization

Fix Overlaps

30. AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.

How should the field service administrator ensure this requirement is met?

Instruct the dispatcher to only dispatch one work order to each technician at a time.

Set Send Appointment Notifications on Dispatch in the mobile settings to one.

Enable drip feed to dispatch one service appointment per technician at a time.

Set up auto dispatch to dispatch one work order for each technician at a time

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31. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.

In which two ways can UC achieve this? Choose answers

Leverage the Match Skills Work Rule when scheduling appointments.

Leverage the Match Skills Scheduling Policy when scheduling appointments.

Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

32. Universal Containers wants to limit their Technicians’ view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians’ view?

Page Layouts

Mini-Page Layouts

Field Sets

Visualforce Pages

33. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?

Create a quick action on the work order to search the Knowledge base.

Attach the relevant articles to the work order or work order line items.

Update the Service Appointment page layout to include the Articles related list.

Add the Knowledge Lightning component to the Field Service mobile app.

34. Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.

How should the callout for multiple panels be treated in Salesforce?

Create a work order for each installed product and a work order dependency to assign to the same resource.

Create a work order hierarchy with each installed product as a child work order.

Create a work order with a work order line item for each installed product.

Create an asset hierarchy with each installed product as a child asset in the hierarchy.

35. universal container UC want to track the asset lifecycle when equipment has been snapped out

What should a consultant recommend to meet this requirement?

Add the field history tracking related list to the assets page and configure the asset relationships object

Add the related asset related list to the asset page and configure the product request object

Add the related asset related list to the asset page and configure the asset relationships object

Add the field history tracking related list to the asset page and configure the product request object

36. Service resources at Universal Containers (UC) frequently work in more than one service territory.

The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource’s primary territory when scheduling, UC also wants the scheduling policy to look at the resource'’s secondary service territories.

Which two scheduling policy changes should a Consultant recommend? Choose 2 answers

Select Working Location Enable Primary on the Working Territories Work Rule:

Remove the Match Territory Work Rule.

Include the Mateh Territory Work Rule.

Deselect Working Location Enable Primary on the Working Territories Work Rule.

37. Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.

What should the Consultant recommend to meet this requirement?

Apply the Reshuffle action within the Gantt.

Define a Global Optimization job to run hourly.

Create a custom Gantt action to call an Apex class to reschedule appointments.

Write a batch Apex class to unschedule low priority work orders.

38. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.

What should a Consultant recommend to meet this requirement?

Post to the Service Appointment Chatter feed.

Change the Status field on the Service Appointment.

Adjust the Scheduled End field on the Service Appointment.

Update the In Jeopardy field on the Service Appointment.

39. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.

How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

Three Service Territories with fewer than 50 resources

Two Service Territories that split the Service Resources evenly

One Service Territory with four Polygons

Five Service Territories with fewer than 500 Service Appointments per day

40. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.

Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls? Choose 2 answers

Create a child work order for maintenance on the original installation work order.

Add the preferred resource service objective to the scheduling policy.

Add the technician as the required resource on the service appointment.

Add the technician as a preferred resource on the account record.

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41. Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.

How should the consultant configure this?

Create the products and the installation kits as unsterilized inventory.

Create the products and the installation kits as serialized inventory.

Creak the products as serialized inventory and the installation kits as unsterilized inventory.

Create the products and the installation kits as a single serialized product.

42. Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose TWO answers

Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using Setup. Manually as Resources.

43. AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.

How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

Create a custom number field to capture the tier number on the service resource.

Create a queue for each tier group within each territory on the Service Appointment object.

Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1 techs with the highest number.

Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

44. The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Custom Work Order Escalation Rules

Custom Approval Process on Work Orders

Custom Work Order Status

Custom Validation Rule on Work Orders

45. Universal Containers’s Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once.

Which two applications should a Consultant recommend to meet this requirement? Choose 2 answers

Salesforce browser-based application

Salesforce Field Service mobile application

Custom mabile application

Salesforce mobile application

46. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests.

What should a Consultant implement to assist the dispatch team?

Work Order Record Types for Break-fix, Install, and Inspection.

Work Type Line Items for Install, Break-fix, and Inspections.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

Work Order custom fields to define Install, Break-fix, and Inspections.

47. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app.

What should a consultant recommend to control their technicians?

mini page layouts

page layouts

field sets

visual force page

48. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

Actual Start, Actual End

Arrival Window Start, Arrival Window End

Scheduled Start, Scheduled End

Earliest Start Permitted, Due Date

49. CORRECT TEXT

Universal Containers has discovered that many of its Technicians’ initial visits require a return visit to complete the work.

Which two approaches should a Consultant recommend to accurately track these visits? Choose TWO answers

A, Create a new Work Order and Service Appointment.

B. Reschedule the Work Order for the new date.

C. Reschedule the Service Appointment for the new date.

D. Create a new Service Appointment on the original Work Order.

Salesforce Field Service Consultant Exam Dumps

Salesforce Field Service Consultant Exam Dumps

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