SAP Certified Application Associate C_C4H510_04 Exam Dumps

dumps2022-01-12T03:47:12+08:00

SAP Certified Application Associate C_C4H510_04 exam dumps are valuable for you to pass and get certified. There are 80 questions in real SAP certification C_C4H510_04 exam, and you have 180 minutes to write the test. The required passing score of C_C4H510_04 exam is 63%. The available language is English. Free SAP Certification C_C4H510_04 exam dumps are available below.

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1. Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

Workflow rules

Routing rules

Templates

Knowledge base

2. Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

Opening the main ticket allows you to see all of the connected sub-tickets.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

3. Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Maintenance plan

Visit

Contract

Ticket

4. When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

When data volume is low

When data needs to be loaded quickly

When data needs to be loaded into multiple systems

When there is unstructured legacy data

5. Which of these objects are NOT associated with SAP Jam groups?

Products

Sales orders

Opportunities

Tickets

6. What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

HTML mashups

URL mashups

Internal mashups

ASAP mashups

7. Which feature is used to limit values in a drop-down list?

Extension fields

Adaptation

Personalization

Code list restriction

8. Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Scoping is automatically generated by the system based on your fine-tuning decisions.

The activity list is automatically generated by the system based on your scoping decisions.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.

9. Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

On specific report creation

On every save of the report

Periodic scheduling

Ad-hoc broadcasting

10. Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

Report the incident from the screen in which the issue occurs.

Keep the incident lightweight and use screenshots only if it is necessary.

Check for solutions in the Help Center.

Always create the incident with medium priority and adjust it later if applicable.

Always include step-by-step instructions on how to recreate the issue.

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11. Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

You can use a console to write SQL statements.

You can add custom fields in data sources and reports.

You can access data base and check raw data in tables.

You can save report views and make them available to users.

12. Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Service Contract Management

Registered Products and Installed Bases

Sales Contact

Service Notification

13. When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

Set up a multi-step approval process.

Push the incident to SAP Service Cloud support.

Start processing.

Change the priority to escalated.

14. Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Document types

Maintenance plan

Service category

Priority

15. Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

Delete

Update

Upsert

Insert

16. Which feature in user interface maintenance can be used to control the values of custom fields?

Activation scoping item in administration

Personalization

Usage of restriction rules

Code list restriction

17. What is one consequence of scoping the installed base option?

The Measurements feature is activated.

The Registered Product scoping option will be selected automatically.

Warranty management is available in service tickets.

The number of available standard reports is reduced.

18. Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Online Maintenance

Workflow With Action Account Creation

Data Workbench

Mass Change Account Data

19. Which of the following standard objects are supported by the Data Workbench? Note:

There are 2 correct answers to this question.

Resource scheduler

Account

Contacts

Warranty

20. Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

Installed bases

Service contracts

Contacts

Registered products

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21. What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

Data can be loaded only once.

Field definitions are not relevant.

There is a template available for each object that allows tool-supported migration.

The template structure is predefined and cannot be changed.

22. Which of the following options are possible for permissions?

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

23. Which data element is used to calculate the warranty start?

Number of months

Warranty duration

Service category

Warranty reference date

24. What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

Configure a resource scheduler.

Create a new registered product.

Configure process steps and define work distribution.

Set validity from and to dates.

Copy an existing approval process and modify the details.

25. What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

The system can be set up so that certain incident categories are not covered.

Routing rules can be applied to warranties.

The agent is prompted to upsell a warranty to the customer.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

26. You have configured the SLAs and their determination rules, but they are not derived in the service ticket .

Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

The determination rules have been configured, but not activated.

The question related to SLAs must be activated in project scoping.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

A workflow rule has to be scheduled to trigger the determination.

27. Which feature allows the scheduling of automatic ticket creation?

Realignment run

Service plans

Registered products

Maintenance plans

28. Question 8: What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

HTML mashups

URL mashups

ASAP mashups

Internal mashups

29. Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

Employees

Products

Tickets

Accounts

30. What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Add an account team member.

Use e-malis as a response to a ticket.

Add a reference to an account.

Add a reference to a service contract.

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31. You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.

Which of the following could be a reason for that? Note: There are 2 correct answers to this question.

A workflow rule has to be scheduled to trigger the determination.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

The determination rules have been configured, but not activated.

The question related to SLAs must be activated in project scoping.

32. 1.Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Set the access rights to edit.

Set the read and write access to restricted.

Set the read access to restricted.

Set the access rights to display.

Set the write access to restricted.

33. Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Account work distribution

Organizational work distribution

Service category distribution

Territory work distribution

Employee work distribution

34. Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

Customer

Product

Contract

Installed base

35. Which tool do you use to determine a service ticket processing team, based on conditions?

SLA determination B -Ticket routing rule

Data Workbench

Delegation rules

SAP Certified Application Associate C_C4H510_04 Exam Dumps

SAP Certified Application Associate C_C4H510_04 Exam Dumps

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