Updated Questions for Field Service Lightning Consultant Exam

dumps2022-09-20T01:59:36+08:00

Field Service Lighting Consultant exam questions have been updated, which is the latest version in the market. If you want to pass the Field Service Lighting Consultant exam in a short time, please study the latest Salesforce updated questions. Free Salesforce Field Lighting Consultant exam updated questions are below.

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1. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?

Create a quick action on the work order to search the Knowledge base.

Attach the relevant articles to the work order or work order line items.

Update the Service Appointment page layout to include the Articles related list.

Add the Knowledge Lightning component to the Field Service mobile app.

2. Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work .

Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the Bo

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

3. Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

How should a Consultant configure Salesforce Field Service to track the work performed?

Create a Work Order and Work Order Line Item for each Asset being serviced.

Create a Work Type to automatically create relevant line items for each Asset.

Create a Work Type and Work Order for each Asset being serviced.

Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

4. Universal Containers’ DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time .

What will help reduce DSO?

Require Technicians log all non-billable hours.

Require customer signature on billable Work Orders

Require approval on all Installations.

Require Technicians sign-off on Work Orders.

5. A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck .

Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

Build a report to view Products Consumed on Work Order Line Items.

Build a report using the Service Appointment Inventory module.

Build a report to view Products Consumed on Work Orders.

Build a report using the Work Order inventory module.

Build a report to view Inventory Transactions.

6. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? Choose 2 answers

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

7. each container consists of multiple parts that are tracked by assets records.

Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges .

How should consultants configure the field service lightning to track the work performed?

Create a work to type automatically create relevant line time for each asset

Create a work order and work order line item for each asset being serviced

Create a work order for all assets being serviced and work order line item for each product consumed

Create a work order for each asset being serviced

8. Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources .

How would a Partner user update the Work Order record from a mobile device?

Field service mobile app

Salesforce mobile app

Work Order records cannot be updated on a mobile device

Salesforce Touch

9. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

Use the Assets without Products report.

Enable and customize the View Asset Hierarchy action.

Create custom reports and reference the Parent Asset and Root Asset fields.

Use standard reports and reference the Parent Asset and Root Asset fields.

10. Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.

What should the consultant recommend to meet this requirement?

Create a custom Gantt action to call an apex class to reschedule appointments.

Write a batch apex class to unscheduled low priority work orders.

Define a global optimization job to run hourly.

Apply the reshuffle action within the Gantt.

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11. Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling .

Which two approaches will contribute to this goal? Choose 2 answers

Reduced Work Orders per Shift.

Reduced Overtime per Work Order.

Reduced Travel Time per Work Order.

Reduced Absences per Employee.

12. Universal Containers wants to help their dispatchers determine the length of time a Work Order should last .

What should the Consultant implement to help achieve this goal?

Work Types with an Estimated Duration.

Operating Hours for Customer Accounts.

Work Orders with Operating Hours.

Work Types with Service Level Agreement.

13. Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

Add Products to the Work Order Products Related List on the Asset object.

Add Products to the Products Required Related List on the Work Type object.

Add Products to the Products Required Related List on the Asset object.

Add Products to the Work Order Products Related List on the Work Type object.

14. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

Create the individual Technicians as Service Crew Members.

Set the individual Technicians as Capacity-Based Service Resources.

Set the Contractor Manager as a Capacity-Based Service Resource.

Create the Contractor Manager as a Crew Service Resource.

15. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?

F5L Dispatcher License

FSL Resource License

FSL Admin License

FSL Agent License

16. Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s) .

What should be considered as part of this solution to ensure tasks are dispatched?

Work Order Line Items require a Case for the field technician to perform the work.

All Work Order Line items inherit the required Skills for the associated Asset.

Work Order Line Items require a Service Appointment for a field technician to perform the work.

Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

17. Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians' view?

Mini-Page Layouts

Page Layouts

Visualforce Pages

Field Sets

18. Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician

How should consultants meet these requirements?

Work order will have multiple service appointments. Each service appointment will be linked to the asset

Each account will have a service appointment that will represent the work to be done at customer site

Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

Each asset will have a service appointment that will represent work order needed each machine

19. Universal Containers wants to have more control over the geography in which their Technicians are performing work .

What capability should a Consultant enable?

Service Territories

Geotracking

Territory Management

Location Management

20. Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel .

Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

Create Multiple Work Orders Line Items per service.

Select the relevant Work Types for each Resource.

Assign the appropriate Skills to Resources.

Use Work Types with required Skills.

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21. The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration .

Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.

Select a Service Appointment from the list and press the “Schedule” action.

Select multiple Service Appointments from the list and bulk schedule them.

Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, press the “Change Status” action and “Dispatch.”

22. Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

Product Catalog

Site Details

Asset History

Contact

Address

23. Universal Containers wants to equip their field technicians with access to helpful information when they are in the field .

What solution should a Consultant recommend to satisfy this requirement?

Attachments on Cases.

Knowledge Base on Cases.

Custom Links on Work Orders.

Knowledge Base on Work Orders.

24. Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is completed .

Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Create custom fields to capture that the Wrap UP Activities have been completed.

Create a Workflow to close the Milestone when the Wrap Up is complete.

Create a Process Builder to close the Milestone when the Wrap Up is complete.

25. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app

What should a consultant recommend to control their technicians?

field sets

page layouts

mini page layouts

visual force page

26. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.

What is preventing the drip feed from triggering?

The appointment status is going from Scheduled to Completed.

The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

The default drip feed setting is overriding the drip feed rate on a service territory.

Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

27. optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.

The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.

Which two conditions should make the consultant consider setting the optimizer too high? Choose 2 answers

The scheduling policy used field is blank

The scheduling policy is producing too many candidates that qualify for each service appointment

Most service appointment have the same priority

The calculate travel and breaks field service setting is disabled for the service resource availability work rule.

28. Universal container want to track technician van stock and consigned products.

How can this will be accomplished using the field service lightning standard object model

Service resources will track van stock. Location will track time and customer sites

Location will track van stock. Account will track consigned products

Service resources will track van stock. Products consumed will track item at customer's site

Location will track van stock and items at customer's site

29. What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Service Objectives and Work Types

Service Objectives and Work Rules

Service Levels and Work Rules

Service Contracts and Service Levels.

30. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

User Territory

Service Territory Member

Service Territory

Work Order

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31. which work rule should a field service lightning consultant use to assign service resources based on related object records?

resource availability

extended match

match field

required resources

32. Universal Containers wants to identify which resources need more or fewer appointments.

Which Gantt chart filter option should a Consultant recommend to provide this information?

Select Sort by Average Utilization on the Resources Tab.

Select Date Resolution on the Hours Tab.

Select Travel Time and Breaks as skills on the Skills Tab.

Select Hours, Absences and Overtime on the Utilization Tab.

33. universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined

What should a consultant recommend to achieve this requirement?

skill requirement work type and case process

work type skill routing skill requirements operating house and data categories

case process work types and record types

work types and skill requirements

34. Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory .

What should a Consultant implement to meet this requirement?

Implement a Macro to generate Service Appointments on the existing Work Order.

Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

Implement a Quick Action to create a new Service Appointment on the existing Work Order.

Implement a Custom Button to Create a Service Appointment on the existing Work Order.

35. At universal containers the service territory member’s time zone is one hour behind the service territory time zone

how should the consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the service territory.

Add one hour to the start and end times on the service territory member’s operating hours.

Change the time zone on the service territory member’s user record to match the service territory’s time zone.

Subtract one hour from the start and end times on the service territory.

36. a customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.

Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur? Choose 3 answers

The same resource and same day fields appear on the service appointments page layout.

The complex work visual force page is added to the service appointments page layout.

A dependency has been created between the two appointment and the start time are the same.

The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.

The dependency type is set to start after finish and day on the service appointment in the dependency.

37. A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.

What process should a Consultant recommend to handle this situation?

Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.

38. Technician often need to generate reports in customer language

Which configuration should the consultant recommend to meet the requirements?

Update the language of the current user

Update the default language of the organization

Add the language field to the contact page layouts

Add the service report language field to the work order page layout

39. Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order .

Which three should a Consultant set up in order to achieve this requirement?

Create Account-wide Discounts.

Apply Promotion to the Work Order.

Apply Price Book to the Work Order.

AppCreate Products and Price Book Entries.

Create Work Order Line Items with Products.

40. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit

Which data model should the consultant recommend to the universal container?

Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit

Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit

Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit

Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit

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41. Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment .

How should a Consultant recommend adhering to this business process?

Assign Permission Sets that allow Status Transitions.

Allow Status Transitions based on Role.

Limit Status Transitions based on Profile.

Configure Status Transitions based on Resource Type.

42. Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date .

How can these certifications be manager on the Resource?

Add the Resource Skill and track certification using reminder.

Add the Resource Skill and create Absence once expired.

Add the Resource Skill as Time Phased.

Add the Resource Skill and remove from the Service Territory once expired.

43. universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes

Which solution should a Consultant recommend to relate the part to a customer container?

Add the container as an asset on account and make the part internal assets

Add the container as product on the account and part to the child product related list

Create a hierarchical relationship between the parent product container and the child part product

Create an asset hierarchy on account with container as root asset and part as the child assets

44. universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time.

How could a service resource's timesheet be configured to track the total time spent on each step?

Relate the timesheet entries to the work order line time

Relate the timesheet entries to the service appointment

Relate the time sheet to the service appointment

Relate the time sheet to the work order line item

45. Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

Create an apex trigger.

Build a workflow rule.

Configure an auto dispatch schedule job.

Enable drip feed dispatch.

46. Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.

Which configuration should a Consultant recommend for the Scheduling Policy?

Match Fields

Preferred Resources

Match Boolean

Required Resources.

47. Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders .

What field types should be configured to capture this information?

Barcode

Formula

Text

Number

48. Universal Containers wants to encourage their Technicians to identify sales opportunities in the field .

Which option should a Consultant recommend?

Log a follow-up task on the Work Order.

Call the Sales Team with the Opportunity.

Create a custom filed on the Work Order.

Create a Quick Action to create the Opportunity.

49. Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work .

How should a Consultant recommend accomplishing this in the Field Service mobile app?

Create a New Task linked to the Contact and assign to a Sales Rep.

Add a “Create Opportunity” Quick Action to the Work Order Line Item.

Create a custom Visualforce page to create a new Opportunity.

Add an “Upsell” Quick Action to the Account that creates a new Work Order

50. an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked

What should the consultant leverage to meet this requirement?

Assets

entertainment plan

product item

maintenance plan

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51. Universal Containers wants to process mobile payments .

How can this requirement be met?

Attach a picture of the credit card

Add a custom filed to store the credit card number

Create a custom payments object

Install an AppExchange package.

52. Upon arrival for the service appointment, technician report a team of people is required to resolve the issue

How can the dispatcher ensure the required resources are assign to the issue?

Create a new work order and assign a crew

Create a new service appointment and assign to crew

Assign the existing service appointment to the crew

Assign the existing work order to crew

53. Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined .

What should a Consultant implement to achieve this requirement?

Work Types, Skill Routing, Skill Requirements, Operating Hours

Case process, Work Types, Entitlements, and Milestones

Skill Requirements, Work Types, Case Process, Milestones

Work Types, Skill Requirements, Entitlements, and Milestones

54. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

Maintenance Plan

Product Item

Entitlement Plan

Assets

55. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.

Which action should a consultant recommend?

Link rules to Relevance Groups.

Assign a high efficiency score.

Check 'Keep These Appointments Scheduled'.

Include a Match Fields work rule.

56. Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active .

What configuration should a Consultant recommend for the Scheduling Policy?

Match Fields

Required Resource

Match Boolean

Preferred Resource

57. Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

Scheduled start, scheduled end

Actual start, actual end

Earliest start permitted, due date

Arrival window start, arrival window end

58. universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed

How should the consultant configure this?

Create the formula to calculate the time zone offset from the user to territory time zone

Set the dispatch console to display in territory time zone in the field service settings

Set the dispatch console to display in the user time zone in field service settings

Configure the dispatcher user time zone to the same as territories they manage

59. Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills .

What should the Consultant consider when using Work Types?

A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable to make additional changes.

60. Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work

In which two ways can UC achieve this Choose 2 answers

Leverage the match skills work rule when scheduling appointments

Create skills that relate to qualifications from setup and assign them to a service resource

Leverage the match skills scheduling policy when scheduling appointments

Create skills that relate to qualifications from the skills tab end assign them to a service resource

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61. universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time

In which two ways should the consultant define operation house to meet this requirement Choose 2 answers

When service resources are available for work

The maintenance plan for account

The due date of the service appointment

The time slots for appointment booking

62. Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component .

How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

Use Work Orders and define a hierarchy.

Use Orders and Order Products.

Use Products and Product Families.

Use Assets and define a hierarchy.

63. Which three factors should the consultant consider when recommending a routing option? Choose 3 answers

Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

Multiday work schedule only aerial routing.

Street level routing incorporates Google map api and run faster than aerial routing

Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

Aerial routing computes the shortest distance between two locations based on a straight-line route

64. Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work .

How should a Consultant recommend Configuring the new Contractor?

Create a Capacity-based Resource and delete that Resource after three weeks.

Create a Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them Capacity for the next three weeks.

65. Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete .

How can CSAT information be collected?

Add the CSAT Visualforce page to the Work Order.

Install the Survey Snap-in for CSAT capture.

Install an AppExchange Package.

Enable the CSAT Quick Action for Work Orders.

66. Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team .

What Configuration will support this requirement?

Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

67. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.

How should the Consultant meet this requirement?

Define a generation horizon of 14 days.

Define a generation timeframe of 14 days.

Configure Auto-generate Work Orders to True.

Define a generation horizon of 20,160 minutes.

68. Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

What should a Consultant recommend?

Create a Quick Action on the Service Appointment to launch a Visualforce signature page.

Create an Approval Process from the Service Appointment for the customer's Authorization.

Create a Checkbox on the Service Appointment that will capture the customer's Authorization.

Create a custom text field to capture the customer's signature on Salesforce mobile app.

69. A Field Service Technician wants the ability to view a list of currently available parts on another Technician’s truck. The Technician will then have ability to request the part(s) from the other Technician .

What should a Consultant recommend to view and transfer parts between Technicians?

Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

Build a solution to view the Technician’s truck stock and create a custom process to request transfer to stock.

Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.

Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

70. Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training .

What should a Consultant implement to accomplish this requirement?

Set up Service Locations, Set up Location Skills, Define Work Types

Define Work Types, Define Work Order Status, Set up Resource Skills

Define Skills, Set up Skill Requirements, and Set up Resources Skills

Set up Skill Requirements, Define Work Types, Set up Routing Rules.

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71. Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm .

How can this be achieved?

Use Territory-specific Operating Hours.

Use Customer Operating Hours.

Use Multiple Operating Hours with Slots for each hour.

Use Exact Appointments on the Work Types.

72. Northern trail outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate technicians based on customer feedback.

What are two ways the consultant can meet this requirement? Choose 2 answers

Configure and add excluded and required required resource business objectives to scheduling policies.

Configure customer preferences on the service resource record.

Configure resource preferences on the account or work order.

Configure and add excluded and required resource work rules to scheduling policies.

73. Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

Adjust the scheduled end field on the service appointment

Change the status field on the service appointment

Update the in-jeopardy field on the service appointment

Post the service appointment chatter feed

74. Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day .

What method of dispatching should a Consultant recommend implementing?

Automatically schedule unscheduled services to available Resources.

Automatically Dispatch Service Appointments using Drip Feed.

Automatically change the status to Dispatched of all Service Appointments.

Automatically run Optimization Background Job every hour.

75. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick .

How should the workload be assigned to other Field Technicians?

Drag and drop the Service Appointments to other available Resources and run Optimization.

Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.

Update the Resource a not available, select the affected Service Appointments, and press “Schedule.”

76. Universal Containers wants to represent and track a Bill of Material (BoM) .

What should a Consultant recommend?

Use Assets and define a hierarchy.

Use a custom object to model the Bo

Use an ERP to manage the Bo

Use Products and add to an Order.

77. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answers

Scheduled End

Arrival Window Start

Scheduled Start

Arrival Window End

78. Universal container UC has 140 service resources who handle 2400 service appointment per day

How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

The service territories with fewer than 50 resource

One service territory with four polygons

Two service territories that split the service resource evenly

Five service territories with fewer than 500 service appointment per day

79. a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.

How can the dispatcher update the service crew to meet those requirements?

Edit the service appointment and add a new service resource.

Create a new service appointment with a different crew.

Use the crew management tool to add service resources to the crew.

Update the service crew on the service appointment’s work type.

80. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?

Set the Polygon Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Lowest Level.

Set the Polygon Assignment Policy to the Lowest Level.

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81. Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.

How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

Relate the Time Sheet to the Service Appointment.

Relate the Time Sheet Entries to the Work Order Line Item.

Relate the Time Sheet Entries to the Service Appointment.

Relate the Time Sheet to the Work Order Line Item.

82. Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type .

What solution should a Consultant recommend to efficiently manage installation and decommission work?

Validation Rules and Work Types

Work Types and Skill Requirements

Milestones and Service Appointments

Skill Requirements and Entitlements

83. Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

Implement Work Types and Skill Assignments.

Implement Assignment Rules and Work Orders.

Assign Skills and Skill Levels to Users.

Assign Skills and Skill Levels to Resources.

84. the dispatcher at universal containers wants wants to schedule service appointment from the dispatch console while taking the scheduling policy into consideration

Which three options are available to dispatchers?

Select the service appointment from the list, user the "change status" action and "dispatch"

Select the service appointment from the list and the "schedule" action

Select multiple service appointment from the list and bulk schedule them

Select a service appointment from the list, use the "candidates" action, and select the best time slot

Select a service appointment from the list, use the "edit" action and allocate the Resources

85. Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products .

What combination of Salesforce features should a Consultant recommend to support this use case?

Assets and Entitlements.

Assets and Service Contracts.

Accounts and Service Contracts.

Accounts and Assets

86. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

87. Universal container wants to ensure the technician has the correct equipment before arriving at a job site.

Which two considerations should the consultant take into account when configuring? field service lightning? Choose 2 answers

Quantity and unit of measure are required when adding a required product

Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work

Required product must be added to both work order and all work order line items

Work type can be configured to include required products on the work order and work order line item

88. one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm

On which object should a consultant set operating Hours to meet this requirement?

Service territory number

Service territories

Service appointment

Account

89. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.

How should the Consultant meet these requirements?

Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Each Asset will have a Service Appointment that will represent the work needed for each machine.

Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

90. Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different

How should a consultant implement this process?

Create two service appointments and set the early start to the start time of the first service appointments

Create two service appointments and assign two different resources

Create one service appointments and schedule two resources

Create one service appointments and add two required resources

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91. An employee at Universal Containers performs the role of a Dispatcher and a Technician.

How should a Consultant configure Salesforce Field Service to support this behavior?

Create one Service Resource and assign the relevant Permission Set Licenses.

Create one Service Resource and assign the Technician and Dispatcher role.

Create two Skills records and assign them to the Service Resource record.

Create two Service Resources and assign them to the employee.

92. Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action .

What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status field.

Update the Service Appointment field "In Jeopardy."

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later.

Updated Questions for Field Service Lightning Consultant Exam

Updated Questions for Field Service Lightning Consultant Exam

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