GCX-GCD Genesys Cloud CX: Developer Certification Exam Free Dumps

dumps2025-06-18T11:05:33+08:00

To earn Genesys Cloud CX: Developer certification, you need to take and pass GCX-GCD exam. There are 55 Multiple Choice, Multiple Select, and True/False Questions, and you have 120 minutes to answer all the questions. The available language is English. We provide the latest Genesys Cloud CX: Developer Certification GCX-GCD exam dumps, which can ensure you pass the test easily. Free Genesys Cloud CX: Developer certification GCX-GCD exam dumps are available below.

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1. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Internet Explorer

Firefox

Chrome

Safari

Opera

2. Which Genesys Cloud CX feature helps reduce wait time for each call?

Automatic Call Distribution

Workforce Management

Skill-based Routing

llVR

3. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

80 calls must be answered every 20 seconds.

80% of calls must be answered within 20 seconds.

20 chats and calls must be answered in 80 seconds.

4. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.

What is the most likely reason for this?

The user may have deleted the icon.

The user is not assigned the appropriate role.

The user's phone is unplugged.

The Phone number is being used by a different user.

5. Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

True

False

6. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

7. Your contact center wants to track the outcome of calls and chats.

What can be configured within Genesys Cloud CX to provide this functionality?

Account Codes

Wrap-up Codes

Resolution Codes

Status

8. Why are Divisions important in an organization?

Divisions are used to divide interactions equally between 2 or more queues.

Divisions allow the organization to control which roles can be assigned to users.

Divisions allow grouping and segregation of objects while keeping them inside the same organization.

Divisions define which users can be assigned to queues.

9. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Dialog boxes

Scripts

Toast pop-ups

IVR prompts

10. Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue You would like to manage these in an easier and more automated way.

Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

Genesys Cloud CX Workforce Management

Genesys Cloud CX API

Genesys Cloud CX Architect

Genesys Cloud CX Reporting and Analytics

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11. Which of the following statements defines a fatal question in an Evaluation Form?

Fatal questions are weighted higher than non-fatal questions.

Fatal questions are critical questions If scored "No", the evaluation score will be zero.

Fatal questions are critical questions If scored No the agent will be removed from the queue.

Fatal questions are the same as critical questions.

12. Which dialing mode dials multiple contacts once an agent becomes available?

Power

Predictive

Progressive

Agentless

13. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Performance > Workspace > Dashboards

Performance > Overview (Evaluations]

Admin > Contact Center

Admin > Quality

14. Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

Public Interface Services

Core Services

Communication Services

Application Services

15. What type of trunk would you configure to connect to AudioCodes phones?

WebRTC phone trunk

Phone trunk

External trunk

Network interface trunk

16. Making your organization hybrid media capable

5,2,1,3,4

2,1,3,4,5

1,3,2,5,4

4,1,2,5,3

17. Genesys Cloud CX combines the routing information from all sites into a/an ______________.

Number plan

Trunk

Edge

Outbound call

18. Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

Availability

SIP Access Control

Outbound

Calling

19. Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

Documents

Activity

GCX-GCD Genesys Cloud CX: Developer Certification Exam Free Dumps

GCX-GCD Genesys Cloud CX: Developer Certification Exam Free Dumps

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