Genesys Certification GCP-GC-IMP Real Dumps

Genesys certification GCP-GC-IMP real dumps are helpful in your preparation. There are 50 questions in real GCP-GC-IMP exam, and you have 120 minutes to finish the test. The requried passing score of Genesys certification GCP-GC-IMP exam is 65%. The available language is English. Free Genesys certification GCP-GC-IMP exam real dumps are available below.

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1. Profiles can contain various types of information about people in your organization.

What is one reason that it is important to have employees complete their profile information?

Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

The education information can be verified against the human resources database.

The profile information can be used to keep LinkedIn information updated.

When employees have free time, they can review biographies of their peers.

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2. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

Blackberry OS

IOS

Windows 10 mobile

EOS

Android

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3. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT ________.

Create a Site

Assign the Edge to a Site

Configure a trunk

Create an Edge Group

Associate the network interface

Authenticate the Edge

Configure the Edge Connectors

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4. To assign extensions to users, you must first ________

Create a pool of extensions.

Buy the extension number from the carrier.

Add the extension to the dial plan.

Assign the extension to the user's phone.

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5. Calling Name and Address can be overridden.

True

False

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6. Which of the following statements are true? (Choose two.)

You can view both protocol and media capture logs.

You cannot view either type of log file.

You can view protocol capture logs but not media capture logs.

Media capture logs can be read only with the support of customer care.

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7. What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

Supervisor

admin

employee

User

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8. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat.

What else must happen next for the video chat to work?

Other participants must also click on the Open video call icon.

All participants must click on the Join button in the video chat view.

All participants, except the initiator, must click on the Join button in the chat view.

Participants automatically placed in the video chat when clicking on the chat room.

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9. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

Yes

No

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10. Select all the sections for the standard profile page. (Choose five.)

General

Relationships

Contact

Contact Information

Skills & Certifications

HR

Languages

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11. You must define the phone configuration in Genesys Cloud to associate with a physical phone.

What binds the phone's settings in Genesys Cloud to a physical phone?

The phone model

The Base Settings

The phone name

The Hardware ID (MAC address)

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12. Which button would you click to mute yourself when on a call?

Microphone

Vertical bars

Dialpad

Drop-down arrow

Phone with down arrow

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13. Where can you add the preconfigured settings of the phones?

Admin > Telephony > Phone Management > Calls

Admin > Telephony > Phone Management > Phones

Admin > Telephony > Phone Management > Base Settings

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14. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

The default protocol

TCP

TLS

SIP

UDP

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15. Which feature is used to share a document of size 1 GB size through chat?

Attach Button

Workspace sharable link

Drag and Drop

Add web links

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