Genesys Cloud GCP-GC-REP Free Updated Questions

GCP-GC-REP exam is one of three required tests of Genesys Cloud certification. GCP-GC-REP exam is one for contact center managers, business analysts, and so on. If you are one of them, you can choose to take GCP-GC-REP exam. We just updated our Genesys Cloud GCP-GC-REP exam questions, which can help you test all the related GCP-GC-REP topics. Free Genesys Cloud GCP-GC-REP exam updated questions are available below.

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1. Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

Offer

Answer%

Service Level%

ASA

Avg Handler

Avg Wait

Hold

Transfer

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2. Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Agent Metrics Report

Agent Activity Summary Report

Agent Login-Logout Details Report

Agent Quality Details Report

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3. How many days does the report exist after you run it?

60

70

80

90

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4. Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled .

How can he enable this report?

Reports> Report Editor> Report Generation Time> Schedule

Reports> Report Editor> Report Generation Time> Now

Reports> Report Editor> Report Generation Time> Schedule Properties

Reports> Report Editor> Report Generation Time> Recurrence

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5. Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

Genesys Cloud Admin

Genesys Cloud User

Genesys Cloud Reporting

Genesys Cloud Supervisor

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6. While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

Yes

No

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7. Which report calculates a Monthly Service Level?

Queue Metrics Report

Queue Wrap-up Summary Report

Queue Metrics Summary Report

Queue Metrics Interval Report

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8. Which view displays current metrics and information about the queues if you have a membership?

Queues Activity

Queues Performance

My Queues Activity

Queues

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9. After the report gets deleted, you can download it from the archived list.

True

False

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10. After Call Work for callback interactions is always.

One

Based on the agent status

Zero

Two

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11. Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

Agents

Queues Activity

Skills Performance

Interactions

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12. Rayan, as the supervisor, noticed some issues in the interactions handled by the agents.

He exported the Agent Metrics report for detailed statistics to troubleshoot the issue.

Identify the areas that would help him in resolving the problems. (Choose four.)

Review interactions in which an agent’s performance varies significantly from the average.

Learn the reason for long or short interactions.

Focus on numerical results, which tend to encourage desirable results.

Identify opportunities for improvement.

Coach the agent on positive behaviors such as better call control.

Train the agent to reduce handle time.

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13. What will happen if too many reports run at the same time?

Reports run successfully

Reports will fail to run

Partial Reports will run

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14. Select the available templates for adding widgets to a performance dashboard. (Choose four.)

Agent Status

Grid

Text

Metric

Interaction

Chart

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