ACSS Avaya Contact Center Select 78950X Exam Dumps

dumps2021-11-01T03:16:27+08:00

Avaya Certification 78950X exam is a required test for ACSS-Avaya Contact Center Select certification, which can validate that you have advanced level of technical proficiency necessary to deliver installation, configuration. In real Avaya ACSS 78950X exam, there are 65 questions, and you have 90 minutes to complete all the questions. The required passing score of Avaya 78950X exam is 74%.

We provide the latest Avaya Contact Center Select 78950X exam dumps, which are the best material for you to test. Free Avaya certification 78950X exam dumps are available below.

Page 1 of 2

1. Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA,

ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.

The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

2. Which three methods of adding agents does Avaya Contact Center Select (ACCS)

support? (Choose three.)

Contact Center Management multi add option

Contact Center Management add agent

Contact Center Management add many users

Contact Center Configuration Tool

Contact Center Management create copy

3. Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

No agents are logged into any ACCS skillsets.

The control directory number is not acquired.

The master script is not activated.

The IP Office Short Code is not configured under the IP Office Server node.

4. Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?

CCT

CCMS

CCMM

CCMA

5. Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

One multiplicity license

One mobile agent license

One voice license

One multimedia license

6. Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

ACCS and IP Office resides on a single VMware host server

Avaya Contact Center Select hardware appliance

IP Office 500V2 voice platform

Avaya Contact Center Select software appliance

Avaya Contact Center Select DVD

7. Refer to the exhibit.

What does the Mailbox status relate to?

The connection with the recipient mailbox is established.

The connection with the web communication server is established.

The connection with the multimedia system is established.

The connection with the multimedia database is established.

8. What is the correct URI format for a controlled directory number 3200?

sip:3200@sip:avaya.com

3200@sip:avaya.com

sip:3200.sip.avaya.com

sip:[email protected]

9. Refer to the exhibit.

The SIP Gateway Manager Management Client is fluctuating between red and green.

From the information in the exhibit, what is the root cause of this problem?

Third party telephone control has been lost.

Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.

No application flows or scripts have been properly activated.

The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.

10. Which two parameters does the Avaya Aura® Media Server (AAMS) default locale setting control? (Choose two.)

The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

The language for the User Interface

The locale used for default prompts and announcements

The keyboard requirements

Page 2 of 2

11. What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

The signed certificate needs in .pern format then imported into IP Office.

The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.

Use CA server Public or Private to generate the signed certificate.

Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

CA server used to generate the signed certificate must be an SMGR based Private C

12. Which statement is true about the Avaya GREP tool?

It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).

It should only be used on an active system to capture real-time events.

It is only used to report on SIP related messages during low traffic periods.

It is only used during the installation phase and should not be used on an active server.

13. When creating custom announcements for application flows and scripts, in which format should they be created?

VBK files

WAV files

MP4 files

MP3 files

14. Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

IP Office

Licensing

Multimedia

Security Settings

15. Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

Window Event Viewer

ACCS SGM Management Client

IP Office System Monitor Tool

IP Office Web Manager

IP Office System Status Application

16. Which statement about the value of a global variable Is true?

It can be changed during a call if It is flagged as a wild variable.

It can be changed during a call using the assign command in a script.

It can only be changed by deleting and re-entering it.

It can only be changed in the variable editor.

17. In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.

For voice calls to be answered by ACCS, what are two places where Route points (CDNs)

are defined? (Choose two.)

ACCS CCMM Administrator

IP Office Configuration

ACCS CCMA Configuration

Orchestration Designer (OD)

18. A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and

monitor outbound campaigns.

Which CCMM tool provides this functionality?

The Multimedia Contact Manager

The CCMA

The E-mail Manager

The outbound campaign Management Tool

19. Which type of activity code requires skillsets to be assigned?

Post Call Processing Reason code

Not Ready Reason code

Activity code

Walk Away Reason code

20. Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

A signed certificate in .crt format

A CA root from IP Office server

A signed certificate in .p12 format

A signed certificate in .pl2 format

A CA root certificate from Private or Public CA

ACSS Avaya Contact Center Select 78950X Exam Dumps

ACSS Avaya Contact Center Select 78950X Exam Dumps

Share this post

Leave a Reply Cancel reply

Related Posts