CompTIA A+ 220-1001 Exam Updated Questions

1. A customer works from home and uses business applications on a basic workstation. The customer wants to turn the workstation into a gaming workstation.

Which of the following components would need to be installed to accomplish this task?

2. Which of the following methods is configured on a router to convert an internal IP address to an external IP address?

3. A user reports the following issues with a smartphone:

• Wrong Hems selected

• Multiple selections with a single touch

• Incorrect letters write typing

• Does not hold a charge

Which of the following would MOST likely resolve these issues?

4. A technician installed a new printer for a client and successfully printed a test page. The next day. the customer reports there are garbled characters on printed pages. The technician questions the user and discovers OS updates were applied overnight.

Which of the following should the technician check NEXT to troubleshoot the issue?

5. Immediately after a small company implemented VoIP telephony, users began reporting dropped calls. Large files and videos are being transferred on the same network as the VoIP phones.

Which of the following should the network administrator do to prevent dropped calls? (Choose two.)

6. Which of the following connector types does not require a specific orientation?

7. Users report they cannot print to the network printer. The printer is on and has the correct static |P address settings.

Which of the following should the technician check NEXT?

8. A user's smartphone is having issues with connectivity in certain areas of the city A fellow coworker has the same phone and carrier but reports no issues in these same areas.

Which of the following should a technician try FIRST?

9. A user's computer shows a black screen when it is powered on, and it makes a fast, continuous beeping sound that does not stop until the computer is powered off.

Which of the following does a technician MOST likely need to check?

10. A junior technician is working on a new server that will Intercept web traffic and file requests from users computers and retrieve the necessary content.

Which of the following is the technician configuring?

11. A technician is building out a small retail shop. The owner wants all the cash registers to remote into a server in the back of the shop rather than running an OS locally.

Which of the following should the technician install for the registers?

12. Users of an older laser printer notice the printing on output is easily scratched off the paper.

Which of the following is the MOST likely root cause?

13. A technician set up a shared printer on the company network for company users to print. The technician also set up a user to print from outside the company through the native cloud printing software. The technician ensures the network is set up to pass the traffic without error. However, when printing a test page, the user received the following error message: Printer unavailable.

Which of the following should the technician do to stop the error message?

14. A technician needs to select and install network cabling in an office ceiling. The technician was told the space above the ceiling is part of the air conditioning return system.

Which of the following cable features is MOST likely to be a safety requirement?

15. CORRECT TEXT

A customer wants to upgrade a desktop CPU to be able to play high-end games.

Which of the following will be required for the upgrade? (Select THREE)

A A fan

B. A Mini-ATX case

C. Shielded cable

D. A heat sink

E. An expansion slot

F. Thermal paste

G. A riser card

16. A technician is gathering the requirements for a laptop that needs the smallest form factor and the fastest speeds possible for data storage.

Which of the following, if used together, will BEST satisfy these requirements? (Select TWO).

17. Which ~of the following connectors would be found on an ATX power supply?

18. A user receives a replacement modem/router combination device from an ISP and plugs it in. A laptop connected to the router via WiFi receives an address in the 192.168.0.x range but is unable to access the Internet.

Which of the following would MOST likely resolve the problem?

19. Which of the following should be considered FIRST when upgrading the power supply on a high-end gaming PC?

20. Which of the following network types is used to provide network connectivity between remote branch offices?

21. A technician receives a laptop due to its low performance and intermittent S.M.A.R.T. errors on boot up.

Which of the following is the NEXT step the technician should take to diagnose the issue?

22. An organization provided its employees with new laptops to work remotely. However, employees are concerned about privacy.

Which of the following components should be secured to BEST mitigate any concerns?

23. Employees are reporting the image on the screen in a conference room is too wide at the top and too narrow at the bottom. A technician tries to adjust the resolution but is unsuccessful.

Which of the following settings should the technician adjust NEXT?

24. Which of the following peripherals would be the BEST option for a company that wants to be able to display a receipt and allow a customer to sign it?

25. Which of the following allows for the BEST cellular data connections under optimal conditions?

26. A user is unable to access the internet A technician has confirmed all LAN resources on the network are accessible.

Which of the following should the technician do NEXT to begin troubleshooting the issue?

27. A company needs to implement data protection and local drive redundancy on a few workstations. To accommodate these needs, the company is having a network storage device installed so it can perform nightly backups.

Which of the following are MOST necessary for this device? (Select TWO).

28. In which of the following scenarios would an APIPA address be assigned to a workstation on a network?

29. A technician is deploying a wireless access point for streaming 4K videos and online gaming.

Which of the following wireless frequencies is MOST appropriate in this scenario?

30. A user is setting up a public-facing web server.

Which of the following should the user configure to keep the rest of the network isolated from the server?

31. A company uses cloud services to deliver video content to clients. Demand for the company’s services can change significantly each day.

Which of the following features should help with scalability?

32. Which of the following network types is used to provide network connectivity between remote branch offices?

33. Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs.

Which of the following steps in the troubleshooting methodology is the technician currently performing?

34. An administrator notices the RAID 5 array is reporting a degraded health message. It contains three HDDs. A technician replaces the faulty HDD with a new one. but users then report access to the fileshare is not as fast as it used to be.

Which of the following is MOST likely preventing the RAID array from operating optimally?

35. A technician is upgrading the memory in a workstation. While the case is open the technician cleans out all the dust that has accumulated around the components. The technician installs the memory and then attempts to boot the system, but the system gets stuck while displaying the following message Boot media not found.

Which of the following will MOST likely fix the issue and allow the system to boot properly?

36. Which of the following cable types transmits in an analog format?

37. A technician receives reports of a website that is returning errors when accessed. A programmer pushed a new version of code to the site the night before.

Which of the following steps should the technician take FIRST?

38. A technician is building a new gaming computer for a client. The client has requested the most capable hardware be installed.

Which of the following RAM types should the technician install for the client?

39. Which of the following devices passes traffic between two different subnets?

40. A technician is setting up a multifunction printer in an enterprise Users of this device regulatory print documents containing PII.

Which of the following settings has the GREATEST security implications for the technician to consider?

41. A technician is troubleshooting Internet connectivity issues at a small office. The office is using standard wireless access points, and all clients are connected wirelessly. When troubleshooting one of the clients, the technician notices the IP address is 169.254.0.23.

Which of the following is MOST likely the cause of the issues?

42. A technician is working on a PC that randomly crashes The PC is configured with multiple RAM modules, and the technician determines the RAM is causing the crashes.

Which of the following is the BEST way to solve the issue while minimizing the cost of repair?

43. A computer has a static address configured and is able to connect to resources on the same VlAN but is unable to access resources on other VLANs.

Which of the following should be configured to allow this communication?

44. Which of the following MOST accurately explains what a VPN connection represents?

45. A technician purchases several monitors that are equipped with all modem video connectors. The technician wants to daisy chain these monitors together to extend the desktop of the OS.

Which of the following cables would the technician MOST likely use to accomplish this?

46. A user calls the help desk to report a network printer that will not print The technician knows this printer is shared from a print server.

Which of the following should the technician do FIRST to resolve the issue?

47. A user is having trouble printing and has asked a technician for help. The technician is able to print remotely from the print server.

Which of the following will the technician MOST likely need to perform NEXT? (Choose two.)

48. Which of the following wireless networking protocols will broadcast at 5GHz frequencies?

49. Which of the following is the standard number of pins on an ATX connector that connects from the PSU to the motherboard?

50. A technician will be installing a workstation with virtualization software.

On which of the following system requirements should the technician focus? (Select TWO).

51. A technician is deploying PCs in a new office that has both wired and wireless connectivity. The deployment must be competed quickly, since the office is scheduled to open soon.

Which of the following must the technician perform to ensure the devices are ready for use when the newly hired employees arrive? (Choose two.)

52. A user notices a crushing sound coming from a multifunction printer. The user investigates and notices several pages printed off center and some of the pages did not print. A technician arrives to troubleshoot and notices the MFP has several warnings.

Which of the following steps should the technician take to resolve the issues? (Select TWO)

53. A technician is setting up a networked printer in a SOHO Several users will frequently submit multipage reports, and the printer will use its own integrated print server for managing jobs.

Which of the following should be configured to BEST keep the pages sorted?

54. A technician is installing and configuring a storage array on a Windows server. There are four disk slots available, and the only requirement is that the RAID array survives the loss of two drives.

Which of the following RAID levels should be used?

55. A customer uses a cell phone to take numerous photos and wants to upload them to a laptop.

Which of the following is the FASTEST way to transfer these photos?

56. A new loT device was physically installed but the user has been unable to set it up from a smartphone Other loT devices can be managed on the network via a smartphone A technician notices the following services are disabled

• NFC

• Mobile data

• Location services

• Bluetooth

• Mobile hotspot

• Paver-save mode

• Printing

• Airplane mode

Which of the following should the technician do to allow the user to complete the setup process?

57. Which of the following offers the longest battery life and has a screen designed specifically for use in direct sunlight?

58. Which of the following do public cloud providers use to serve multitenant environment?

59. Some users are having intermittent trouble working with files on a shared folder A technician is able to access the share and modify data. The technician verifies no changes were made to the RAID array, and it appears healthy Logging however reports the cache module failed.

Which of the following explains the issue being experienced?

60. Which of the following connectors would be used to connect the cable leading to the power supply to an IDE hard disk drive?

61. A customer asks a technician to determine the specifications for new office workstations.

Which of the following should the technician consider FIRST?

62. A user wants to build a new home computer that will be used exclusively for the latest offline games. The user consults with a technician on the best hardware to purchase. The user has already picked out the CPU, GPU. RAM, and motherboard, but is unsure what else is important to achieve top performance.

Which of the following should the technician suggest? (Select TWO).

63. A network technician is troubleshooting Internet connectivity issues on a customer's wired network. All PCs at the site are able to connect to local resources but not the Internet. The technician suspects the customer's router may have failed during a recent power outage.

To verify this assumption, the technician should connect a laptop to:

64. A business owner needs to print multiple copies of the same document but does not want to separate each copy once printed.

Which of the following should a technician configure to accomplish this task?

65. A technician has been asked to find a productivity application that will store data in a single-tenant environment.

Which of the following cloud models should the technician recommend?

66. A user’s smartphone has been experiencing performance issues, and it needs to be charged more often. A technician also notices there have been spikes in the smartphone’s CPU and memory usage.

Which of the following would MOST likely help to improve the performance of the smartphone?

67. A software development team is installing a VM on a Linux desktop so the following can be tested:

• An ARM system

• 2G6RAM

• Ethernet with peer visibility

• Two USB pons

• A graphic desktop

• A custom read sales application

Which of the following describes the MOST likely purpose ot this VM?

68. An inkjet printer shows a print-head quality problem. The user replaces the print head, and then the printer is online and indicates no errors. Users then report text documents print fine, but color charts are not correct.

Which of the following should be checked FIRST?

69. A computer freezes shortly after loading the operating system.

A technician inspects the computer and obtains the following diagnostic information:





Which of the following should the technician investigate further?

70. Which of the following would be MOST appropriate to use to block an inbound network connection?

71. A user's computer randomly freezes for 30 seconds and then resumes normal activity After another ten minutes of use the computer once again freezes for 30 seconds. The user claims the issue has been happening for about a week and appears to be getting worse Considering best practices far diagnostics which of the following should a technician perform NEXT?

72. A virtual environment in which an application uses memory and a processor from a provider based on a leased rate that depends on the amount of resources used per month is referred to as:

73. A user received a new workstation but is unable to print successfully to the shared network printer. Other users are able to print without issues. Some recent OS updates were applied to the workstation, and all other services are working fine. The technician checks the printer's properties and notices it is configured for LPT1.

Which of the following should be performed NEXT to troubleshoot the issue?

74. Which of the following cables can carry both a digital and an analog signal?

75. A company has decided to use Windows thin clients for operations.

Which of the following must be done to allow changes to the computers' OS and applications?

76. A user is working on a Windows laptop in a conference room that has connectivity to a large-screen TV The user attempts to connect to the TV using HDMI and VGA cables, but video does not display on the TV.

Which of the following is the MOST likely cause of the issue?

77. A customer wants to install a new computer in a room that does not have any network drops. The customer authorizes a technician to install a new network jack in the room.

Which of the following tools should the technician use to finish installing the new network jack?

78. A user has connected a PC to a portable projector, but video does not appear on the screen when the user tests the projector. The user confirms the lens cap was removed from the projector.

Which of the following should the user do NEXT?

79. A user reports paper output from a printer has toner that is not sticking to the page. The output smears when it is touched. A technician notes the appropriate paper is being used. The toner appears to be low but is a supported OEM cartridge.

Which of the following would MOST likely fix this issue?

80. A technician connects an LCD projector to a computer located in a conference room and receives the following error message signal out of range. Two minutes later, the projector shuts itself off When the technician attempts to power the projector back on. it takes more than 90 seconds for the bulb to turn on. and the error message displays again.

Which of the following will MOST likely resolve the issue?

81. Which of the following, cloud models is BEST described as having resources hosted on both remote cloud servers and on-premises servers?

82. Which of the following should a technician verify before purchasing a PSU for use in a computer with a high-end graphics card?

83. A laptop is being upgraded. The machine currently has 4GB LPDDR3 soldered to the motherboard and one available RAM slot.

Which of the following chips should be selected to upgrade the laptop?

84. A user is trying to make a purchase at a grocery store using a smartphone. When the user touches the device to the payment terminal the following error message appears on the phone Device not found.

Which of the following needs to be enabled''

85. A user is not receiving emails on a laptop. A technician is able to send emails using the local client; however, no new emails are being received. The POP3 and SMTP settings in the corporate email configuration look correct. The technician notices a new antivirus program was installed on the machine recently.

Which of the following is MOST likely causing the problem?

86. Which of the following ports do Apple iOS devices use for charging and data transfer?

87. A charging pad for a mobile device is no longer working and needs to be replaced.

Until then, which of the following alternatives can be used to charge the mobile device?

88. A technician recently set up a VM on a client PC to create and test software. The technician has since discovered the virtual environment has no external connectivity. The technician verifies the host has an Internet connection.

Which of the following should the technician do NEXT to resolve the issue?

89. CORRECT TEXT

Joe, a user, reports that airplane mode is enabled on his smartphone when he is flying. Joe wants to be able to use the airline's Internet service without disabling airplane mode.

Which of the following can Joe perform to achieve this goal?

90. A user is unable to access any LAN resources, such as network shares or printers, but Is able to surf the Internet.

Which of the Mowing troubleshooting steps should a technician perform FIRST?

91. Which of the following cloud computing concepts provides the ability to scale services as needed to accommodate changes?

92. Which of the following allows several VMs to run on a single host?

93. A user deploys a new access point with the following settings:





The user's computer has the following specifications:





The user does not see the wireless network when trying to connect.

Which of the following is the MOST likely cause of the issue?

94. Which of the following is a data transfer standard that transfers 16 bits of data at a time to hard disks?

95. A technician deployed a new computer and patched the unit to the data jack. However, no Ethernet connection is detected. The technician suspects the patch panel is incorrectly numbered.

Which of the following tools will the technician MOST likely use to locate the jack on the patch panel?

96. A technician is researching a cloud solution for a customer. The customer is deploying a new software and business concept and is unsure of the necessary specifications. The technician suggests starting with the default hardware requirements but using a solution that has seamless provisioning to account for growth.

Which of the following cloud computing technologies is the technician recommending?

97. A user hears a clicking noise coming from a computer after it was restarted for the rst time in a few days. The computer also seems to be running slow.

Which of the following should a technician check FIRST to troubleshoot the issue?

98. A user recently purchased a new smartphone, and the phone's performance has since degraded. A technician examines the phone and determines its performance has decreased due to a lack of available storage space.

Which of the following devices will the technician MOST likely install in the phone to increase the storage?

99. Ann. a user, realizes she forgot to pack her laptop's AC adapter when she was preparing for a business trip She calls the help desk to ask how to maximize her battery life until she returns to the office.

Which of the following are the BEST solutions? (Select TWO).

100. Ann, a user, recently dropped her laptop. Since then, an error message stating the HDD is failing has been displaying on screen. Ann brings the device in for repair and tells the technician she does not have a recent backup of her data. The technician determines a replacement HDD is necessary. Additionally. Ann wants to upgrade the OS and the RAM.

Which of the following should the technician perform BEFORE replacing any parts on the laptop? (Select TWO).

101. A technician is troubleshooting a PC that will not boot. The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor The technician opens the case and notices several capacitors appear swollen.

Which of the following is the MOST Likely reason why the PC will not boot?

102. Which of the following can be used to collect and read the data that is generated by event error messages from several servers centrally?

103. A technician needs to secure and optimize traffic on a local network by separating client workstations from web servers. The technician only has administrative permissions on the Layer 2 switch to which all of the devices are connected.

Which of the following should the technician complete to accomplish this goal?

104. A technician troubleshoots and fixes an issue. The technician then verifies the system is functional.

Which of the following is the NEXT step the technician should take?

105. A technology refresh wit be performed on al mobile phones and PCs in a sales department Joe. the sales manager, is concerned his personal data on his phone, such as contacts, pictures, and videos, will be replaced.

Which of the following should be performed before the device is refreshed to save the data without compromising security?

106. CORRECT TEXT

A technician is troubleshooting a DLP projector that is connected to a PC. The projector accepts and displays a video signal, but the output image is covered with white dots.

Which of the following actions will MOST likely resolve the issue?

A Decrease the video card refresh rate.

B. Change the projector's resolution.

C. Replace the projector or imaging system.

D. Remove dust from the projector's lens.

107. A user's monitor is not displaying video. A technician checks the power to the monitor and sees the power light is lit.

Which of the following should the technician do NEXT?

108. A technician is replacing a display on a laptop and wants it to have the highest video quality available.

Which of the following should the technician install?

109. A user in a multitenant office building is having issues connecting to company printers and shares but is able to connect to the Internet via Wi-Fi.

Which of the following should a technician do FIRST when troubleshooting this issue?

110. A laptop is used aboard an aircraft that experiences frequent turbulence and a variety of extreme temperatures.

Which of the following should a technician install to prevent data loss given the environment?

111. Which of the following cloud models is described as a combination of shared resources with on-premises equipment and a cloud service provider for a common application or function?

112. Which of the following wireless networking protocols is MOST commonly used for smart home loT devices?

113. A user connects to a wireless network but cannot access the Internet.

A technician investigates the issue and gathers the following data from a mobile device;

SSID: Wireless1

Type: Infrastructure k

Frequency: 5GHz

Mode: 802.11 n

Security: WPA2

Password: 843000261

Signal strength: -48dB

SNR; 38dB

IP address: 169.254.1.12

Subnet mask: 255255.00

Which of the following is the MOST likely cause of the issue?

114. Which of the following devices passes trafc between two different subnets?

115. Which of the following types of IP addresses would MOST likely be assigned to a server in a corporate environment?

116. A user is building a VM that will house a database that stores sensitive information. The database will also include a large number of CAD drawings.

Which of the following is MOST important when building the VM?

117. A VoIP handset needs to replace a legacy phone in an area that has no electrical outlets nearby but does have various network ports available.

Which of the following technologies would MOST likely complete the installation?

118. A technician is adding LTE-based connectivity to a laptop.

The laptop has the following slots available:

• OneSoDIMM slot

• One SATA III slot

• One mini PCIe slot

• One microsD card slot

Which of the following should the technician install to complete this task?

119. A technician is setting up the storage on a server and uses three SCSI hot-swappable hard drives. The technician configures a RAID array that uses all three drives Therefore, if one of the drives fails, it can be pulled and replaced with a new drive. and the array w*l rebuild itself.

Which of the following RAID configurations is the technician setting up?

120. A customer wants to synchronize mobile data but is concerned that it might be readily available to other devices no matter the location.

Which of the following is the BEST method for the customer to use?

121. A user reports a complete loss of data. A technician determines the data was stored on an external drive, and the drive light is working properly.

Which of the following steps should the technician perform NEXT?

122. A research and development department is upgrading a desktop application for its engineers. The files and data are stored on the server and checked out. Design work is performed on the desktop and

then checked back in to the server.

Which of the following types of applications is this an example of?

123. A customer has procured extra money in the budget for a new server. The customer wants to update the infrastructure so devices will be matched against a database of company assets and allowed or denied access to resources on the network.

Which of the following server types should a technician install?

124. Joe, a user, provides the requirements for a new gaming PC to the assigned technician. Joe wants the PC to have high-quality graphics, audio/video, and storage.

In addition, the PC must be able to:

✑ Store a large amount of data

✑ Stream HD graphics, videos, and music

✑ Have fast and redundant storage

Which of the following will BEST meet these requirements? (Choose two.)

125. A technician is conguring a new IAN for a client.

The technician deploys a DHCP sewer with the following settings:





Alter the technician adds clients to the LAN, none of them can contact the Internet which of the following is the MOST likely cause of this issue?

126. A technician needs to determine why a PC reboots after a short period of use. The technician installs a hardware monitoring application as part of the troubleshooting process.

Which of the following is the MOST likely cause of the issue?

127. A user has connected a PC to a portable projector, but video does not appear on the screen when the user tests the projector. The user confirms the lens cap was removed from the projector.

Which of the following should the user do NEXT?

128. A customer wants to purchase a single device that can route traffic, perform firewall and forwarding functions, and inspect incoming packets for malicious software.

Which of the following should a technician recommend?

129. A technician needs to implement BitLocker on workstations at an organization. The technician must verify that all existing workstations meet the minimum requirements to support BitLocker natively without additional hardware.

Which of the following is required?

130. All static IP addresses are assigned from a central location.

Which of the following is the BEST method for a technician to use to assign static IP addresses while keeping an automatic record of the addresses that have already been assigned?

131. CORRECT TEXT

Which of the following devices has the longest battery life but limited Internet capabilities?

132. A customer wants to experiment with software development in a sandbox environment. The customer calls the help desk for advice on preparing the workstation to run a couple instances of Linux development machines with the current OS running on the host.

Which of the following components should the help desk verify FIRST before the customer begins configuring the environment? (Select TWO).

133. A technician is upgrading a SOHO Wi-Fi network for a CAD company, replacing an 802 1 Ig router with an 802 11 ac router and migrating all workstations from Windows Vista to Windows 10.

Which of the following actions should the technician take to realize the full potential of the new router?

134. Which of the following server types should be used to process outside authentication requests?

135. An end user reports being unable to connect to the Internet. A technician tries to ping a well-known site and gets no response. When running ipconfig, the technician notices the IP address of the workstation is 169.254.255.254 with a subnet mask of 255.255.0.0.

Which of the following is MOST likely causing the problem?

136. A user would like print jobs to print on both sides of the page.

After installing the necessary print driver, a technician needs to configure:

137. CORRECT TEXT

A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks. The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.

The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.



INSTRUCTIONS

Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly

There are 3 steps and the simulation starts on step 1.

138. A potential customer of cloud sewers needs the ability to ramp up computing resources quickly during trafc spikes.

Which of the following features is MOST pertinent to providing this business need?

139. CORRECT TEXT

Which of the following colors is used in designate a USB 3.0 connector?

A Blue

B Black

C Green

D White

140. A company requires the ability to control, optimize, and report user network storage automatically.

Which of the following cloud concepts can achieve this?

141. An organization recently implemented a VDI and would like to purchase inexpensive all-in-one devices that access the VDI.

Which of the following would a technician MOST likely recommend to the organization?

142. A technician is upgrading the memory in a server.

Which of the following RAM features would MOST likely be used in the server?

143. A technician is setting up a VM to house a legacy application that is used to control the swipe-style card readers for a company's entrance doors. The application needs to be able to access all locations on the WAN.

Which of the following requirements is the MOST important to configure properly on the VM?

144. Which of the following ports on a firewall would a technician need to open to allow a user to log in to the system remotely via RDP?

145. A user will be traveling for a long duration and wants to be able to work for as much of the time as possible.

Which of the following features would be BEST for the user to enable?

146. Which of the following technologies is commonly used as a close-proximity frequency that is able to provide payments wirelessly?

147. Which of the following use the same non-keyed form factor to interface peripherals to a computer? (Select TWO).

148. Which of the following cloud models places all responsibility for operating system and application maintenance on the customer?

149. Which of the following is the BEST example of cloud-based laaS?

150. A home office user notices the output from their new Inkjet printer is poor quality.

Which of the following actions should the user take FIRST to correct the problem?

151. A technician just replaced the ink cartridges in an office inkjet printer; however, the printer still does not produce sufficient print quality.

Which of the following should the technician try NEXT?

152. Corporate policy blocks access to email and network resources from outside the country. A user is traveling overseas and needs to be able to access email securely.

Which of the following is the BEST method to ensure the user has access?

153. Joe, a user, dropped his laptop right before a company webinar. During the webinar, the other participants could hear but not see Joe. A technician ran system diagnostics and verified the camera was enabled.

Replacing which of the following will MOST likely resolve the issue?

154. Ann, an end user, has a tablet she uses for clients to sign documents. Ann charges the tablet after each use. One day, she notices the tablet will no longer power on.

Which of the following should a technician do FIRST to troubleshoot this issue?

155. A user reports a printer is constantly folding and creasing paper.

Which of the following should a technician check FIRST?

156. A user cannot connect a mobile device to the Internet via WiFi when at home, but WiFi on the mobile device works fine when the user is at the office. The user recently installed a new router at home and used the same SSID from the old router to set up the new router.

Which of the following MOST likely describes the issue with the device?

157. A datacenter analyst is building a server configuration for a client, and it must be designed so that memory corruption and errors are minimized.

Which of the following types of RAM would be the MOST appropriate for this system?

158. A technician is building a high-end multimedia workstation.

The requirements for the workstation are as follows:

• Storage capability

• Redundancy

• Speed

Which of the following would be the BEST storage option?

159. Ann, a technician, is examining a video projector that consistently produces a very dim image. Ann tries to adjust the brightness, but it does not resolve the issue.

Which of the following actions will MOST likely fix the issue?

160. A technician is troubleshooting an aging system that reboots randomly, loses its BIOS settings intermittently, and operates very slowly when it boots up.

After checking the BIOS battery and finding it at a good voltage, which of the following should the technician check NEXT?

161. A user wants to be able to connect to multiple displays in the office from an SFF laptop.

Which of the following is the EASIEST way to accommodate this user's request?

162. Which of the following network servers will distribute the network settings to a workstation and also resolve hostnames to IP addresses? (Select TWO).

163. A technician just installed and configured a replacement desktop at the front desk of an office After installing the manufacturer's universal print driver for a laser multifunction printer, the technician notices the test print yields a page full of garbled characters The technician power cycles the printer and the desktop, but the issue remains The desktop is able to print to a color inkjet in another part of the office with no issues.

Which of the following should the technician attempt to resolve the issue?

164. The OS on a user's computer will not load. The day before, the user received a BSOD a couple of times that contained S.MAR.T. errors, and the computer was performing very slowly.

Which of the following is the MOST likely cause of the issue?

165. An end user contacts the help desk to report that a monitor is only displaying a green screen. A technician replaces the monitor with a used one, but this only resolves the issue for a short period of time.

Which of the following should the technician replace NEXT?

166. A company decides to use cloud computing to support IT. The solution will be owned and supported by the company without the need for a third party.

Which of the following BEST describes the cloud solution the company will use?

167. As part of a wireless network upgrade, a home user replaced an older 802.11g WAP with one that only works on 802.11ac. Consequently, many network devices can no longer connect.

Which of the following is the MOST likely reason?

168. A user reports that a printer has not been not printing all colors. The printer recently started completing print jobs, but the pages are blank.

Which of the following is MOST likely the issue?

169. A user needs to run multiple VMs simultaneously. When combined, the VMs will equal more specifications than the user's machine currently contains. The user understands this is not ideal because the VMs will run slower.

Which of the following virtualization requirements does this utilize?

170. A customer has requested a four-drive NAS device. The system needs to be capable of full system reconstruction in the event of two failed drives.

Which of the following should be configured to meet this requirement?

171. A user connects to a wireless network but cannot access the Internet.

A technician investigates the issue and gathers the following data:





Which of the following is the MOST likely cause of the issue?

172. A technician is troubleshooting remote access to a surveillance system. The system is accessible via LAN but not over the Internet. The firewall settings are correct, and traffic is passing from the Internet.

Which of the following is MOST likely causing the issue?

173. A Chief Executive Officer (CEO) asks a technician to recommend a hosted model that will allow the company to use existing hardware until its end of life and expand the internal/external footprint.

Which of the following models will the technician MOST likely recommend to the CEO?

174. A technician is configuring the gateway router at a satellite office. The router must receive a network address automatically from the ISP and assign local private addresses to network devices in the office.

Which of the following should the technician configure to meet these requirements? (Select TWO).

175. Which of the following uses NFC to complete financial transactions?

176. A user replaced a failed CPU on a desktop PC. During post-repair testing, the PC shut off shortly after a successful POST and before the OS could fully load. The user calls a technician for assistance.

Which of the following should the technician perform FIRST?

177. A technician is upgrading a lab to VDI using thin client computers. The lab previously used laptops with a Wi-Fi connection.

Which of the following is required for the thin clients to operate?

178. A technician is troubleshooting a high-speed thermal shipping label printer that prints on the left side of the label instead of the right side.

Which of the following should the technician check FIRST?

179. A technician manually configured the wireless connection on the Chief Information Officer’s (ClO’s) new laptop so it can communicate with the network at the office The CIO now is having trouble connecting to a guest WiFi hotspot While the device has a gateway address and says it is connected, the CIO cannot access company email.

Which of the following would BEST resolve the issue?

180. A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics.

Which of the following configurations would correct this behavior?

181. Which of the following devices can be used to connect multiple devices within broadcasting to every network port?

182. Which of the following is the MOST likely cause for a network PC to have an APIPA address?

183. A technician would like to install an internal storage drive for a computer.

Which of the following cable connectors would MOST likely be used to transfer data? (Select TWO).

184. CORRECT TEXT

You need to configure your mobile device to send and receive electronic messages from your company.

You must use the company’s WLAN as all e-mail services are on default non-secure ports.

The company’s WLAN is broadcasting across the company for easier access. Both incoming and outgoing servers require login credentials.

Use the following parameters:

• Email address tech@techies com

• Password P@SSwOrd

• Pop techies com Port 110 Security. None

• IMAP techies com Port 993 Security SSL

• smtp.techies.com Port 465 Security: TLS

• Company SSID Techies

• Security WPA2

• Passphrase P@SSwOrd

• SSID is not broadcasted



INSTRUCTIONS:

Update the mobile device’s parameters to fit the criteria.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

185. A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.

Which of the following steps should the technician take to address these issues? (Choose two.)

186. A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.

Which of the following BEST address the customer’s concerns? (Choose two.)

187. Which of the following ports are used for secure sessions? (Select two.)

188. A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users’ computers are all in the same workgroup and are connected physically to the same network switch. The technician needs to make sure all users can print to the new printer through the switch.

Which of the following should the technician configure?

189. A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server running RAID 5.

Which of the following RAID solutions should be implemented in this scenario?

190. Some users are unable to access the Internet form their workstations.

A technician runs the ipconfig command on one of the workstations and sees the following:





The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and gets no response. The technician is able to successfully ping an adjacent workstation but cannot ping the print server on the floor below.

Which of the following is the MOST likely cause of the Internet connectivity issue in the office?

191. A technician receives a cellular from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet.

Which of the following would be the MOST appropriate connections for the technician to use?

192. CORRECT TEXT

The network administrator has changed the IP address of ComputerA from 192.168.1.20 to 10.10.10.20 and now Jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name.



INSTRUCTIONS

Using the available tools, resolve the connectivity issues.

After troubleshooting the issue, verify a successful connection.

If at any time you would like to bring back the initial state of the simulation? please click the Reset All button.

193. Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.

Which of the following would be the BEST way for a technician to assist Joe?

194. A customer wants to purchase a new home computer. The machine will mainly be used for internal browsing and streaming video, except on weekends when the customers’ son will use it to play games with friends.

Which of the following should the technician focus on to meet these requirements?

195. Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers.

Which of the following should the technician do NEXT?

196. A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night.

Which of the following adjustments would be MOST appropriate?

197. A technician is hired to install network cable in a crawl space running the length of a hallway.

To do so without a fire code violation, which of the following types of cable should the technician run?

198. A user wants to print a large job on both the front and back sides of the paper.

Which of the following settings should the technician advise the user to change in the printer settings?

199. Which of the following technologies can be used for wireless payments?

200. A technician is buying a PC that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future.

Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?

201. A small business owner with a limited budget wants to host a company website and ERP applications in the cloud.

Which of the following would be the BEST cloud model to accomplish this task?

202. A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall.

Which of the following should the network administrator do NEXT?

203. A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.

Which of the following is the BEST way to proceed?

204. Which of the following devices performs forwarding decisions based on MAC addresses?

205. Which of the following connects a PC to its default gateway?

206. The IT department recently upgrade client computer for the graphics department. A user reports the new computer has not worked since up. It, makes unusual sound when pressing the power button.

A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but display the message NO source.

Which of the following BEST explains the cause of this problem?

207. A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine.

Which of the following should be done NEXT?

208. A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Execute Officer (CEO). The CEO cannot afford any downtime.

Which of the following is the BEST type of memory module to purchase?

209. A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently.

Which of the following next steps will MOST likely resolve the issue? (Select two.)

210. Which of the following services provides the ability to resolve UNC to appropriate IP addresses?

211. CORRECT TEXT

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11



INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

212. Which of the following resources in the MOST critical when using cloud file-storage synchronization applications?

213. A customer reports being unable to access email on desktop workstation, however, other office application are working. A technician determines the computer has an IP address of 169.254.1.10. The technician learns from the customer that the computer recently was moved across the room.

Which of the following troubleshooting steps should technician take NEXT?

214. Company management wants to give users the ability to work from home during periods of bad weather.

Which of the following would enable the workforce to do this?

215. A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct.

Which of the following configurations could cause the decreased performance?

216. During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded.

Which of the following tools should the technician use to verify this has been completed?

217. A customer asks a technician to help set up a specialized computing system for video editing.

Which of the following should the technician install on the workstation to BEST meet the customer’s specifications? (Choose two.)

218. A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager’s printer until the new printer arrives. The manager’s printer is currently used via USB connection, and there are no network jacks available for use.

Which of the following is the BEST way for the technician to allow access to the printer?

219. Which of the following BEST describes the purpose of an IPv4 subnet mask?

220. An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building.

Which of the following network types does this describe?

221. Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.

Which of the following should a technician recommend to BEST accommodate Ann’s needs?

222. Several company users are frequently forgetting passwords for their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

223. Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

224. Which of the following cloud computing concepts allows scalable services to be provided to the client?

225. After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists.

Which of the following should a technician do NEXT to restore the previous functionality?

226. Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine.

Which of the following steps should the technician take to resolve this issue?

227. A network administrator is attempting to access the firewall while inside the datacenter.

Which of the following peripherals must be connected to do so?

228. Which of the following IEEE 802.11 standards includes the use of MIMO technology?

229. Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software.

Which of the following should the technician do to resolve the issue?

230. Which of the following peripheral types is MOST likely to be used to input actions into a PC?

231. A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.

Which of the following settings should the technician change to resolve this issue?

232. A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.

Which of the following should the technician do NEXT to troubleshoot this problem?

233. A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.

Which of the following server types should the technician log in to in order to resolve the problem?

234. A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.

Which of the following should me the technician do FIRST?

235. A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard.

Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

236. A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.

Which of the following should the technician do NEXT?

237. A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen.

Which of the following should the technician check?

238. A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.

Which of the following BEST meets these needs?

239. Which of the following Ethernet cables would BEST support an application that requires a 600 Mbps throughput at the lowest price point?

240. A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware.

Which of the following devices would BEST meet the owner’s needs?

241. Which of the following is designed to function BEST in harsh lighting conditions?

242. Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?

243. A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.

Which of the following steps should the technician take to resolve this issue? (Choose two.)

244. A user receives the following error message when powering on a computer:

Hard drive cannot be found.

A technician restarts the computer, and it boots the OS normally. Several days later, the user reports another problem, but rebooting the computer does not resolve the issue. The technician replaces the motherboard, keeping the same CPU, battery, RAM, and hard drive. The user cannot authenticate at the login screen.

Which of the following would BEST explain the causes of the problem? (Select TWO)

245. CORRECT TEXT

Ann, a local librarian, has had a previously used wireless access point donated to her. She has instructed you to configure this new wireless access point for her public library. Ann plans to allow anyone to connect to the access point without having to ask her for configuration information. Additionally, Ann knows that her neighbors have wireless network and wants to ensure that her network has the least likelihood of interfering with the other networks. Ann has provided you with the following information.

Wireless Name: Library

New Router Password: Secure$1



INSTRUCTIONS

Instructions: Select the Public Library in the diagram to configure the wireless network. Once the wireless network tabs are configured, select the save button.

When you have completed the simulation, please, select the Done button to submit.

246. Which of the following terminates a coaxial cable?

247. A technician wants to block remote logins to a server.

Which of the following ports should be blocked?

248. An engineer is working at a remote site that does not have Internet access.

Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?

249. Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)

250. A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.

Which of the following should the technician perform FIRST to troubleshoot the problem?

251. A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity.

Which of the following should the technician do FIRST?

252. A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.

Which of the following are the MOST probable root causes for the given failure? (Choose three.)