Salesforce Certified Platform User Experience Designer Exam Free Dumps

dumps2025-08-07T11:50:47+08:00

To take Salesforce Certified Platform User Experience Designer exam, you should have 3 to 6 months experience utilizing UX design concepts on the Salesforce Platform. There are 60 multiple-choice questions and up to five non-scored questions in real exam, and you have 105 minutes to answer all the questions. The required passing score is 65%. The registration fee is $200, and the retake fee is $100. We provide the latest Salesforce Certified Platform User Experience Designer exam dumps, which can make sure you pass the test easily. Free Salesforce Certified Platform User Experience Designer exam dumps are available below.

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1. Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

Which three Salesforce tools should be used to track and measure the adoption of the new process? Choose 3 answers

User Engagement Dashboard and Report

Custom Permission Sets

Salesforce Surveys for user Satisfaction

Visualforce App

Chatter polls

2. A UX Designer is going to create a custom app for a new team of service agents.

Which three parts of the user interface could be customized? Choose 3 answers

Tabs within the apps’s navigation bar

Relationship between standard objects

Page layouts of the records

Details to be shown in the records highlights panels

Opportunity lead scoring

3. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives.

The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.

Which console navigation feature would NOT be relevant to the designer recommendation?

More than one detail item can be open at a time.

Multiple subtabs can be beneath a single parent record.

A split list of recordsand individual record detail can see on the same screen.

Service representatives with lower resolution monitors will have a better user experience.

4. Cloud kicks wants to hire a deal closer.

Which three activities wouldsomeone in this role do each day? Choose 3 answers

Update existing prospect and customer records.

Log activities such as calls, emails, and notes.

Review and work through their list of leads or opportunities.

Create cases from issues.

Customize and administer Salesforce.

5. A sales representative needs to quickly see key fields whenever viewing an opportunity.

Which three Salesforce feature would allow fields to be available when they are viewing arecord? Choose 3 answers

Customer Links

Highlights Panel

Compact Layout

Tabs

List Views

6. A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.

Which testing method should be used?

Card Sorting

User Acceptance testing

Diary Studies

A/B testing

7. Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.

Which three new records would typically be created when they convert a lead? Choose 3 answers

Contact

Activity

Converted Lead

Account

Opportunity

8. Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act,and sound like Salesforce? Choose 2 answers

Full functional components

Blueprints and tokens

In-App Guidance

Guidelines for voice and tone

9. In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers

Include persistent headings.

Nest an accordion inside of another

Use the ‘’back’’ browser button to collapse content

Only allow users to open one selection at a time.

10. An organization must be digitally accessible to enable social opportunity.

What are three core principles of Web Content Accessibility Guidelines (WCAG)? Choose 3 answers

Delightful

Robust

Abundant

Operable

Understandable

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11. W UX wants to customer the end user’s Salesforce app experience.

Which two administrator capabilities should be used for mobile navigation menu setup? Choose 2 answers

Tab visibility is dependent on the location of the user. Different menu configurations can be set for different types of users.

Navigation items are configure in the Salesforce Navigation Setup mode.

Visualforce pages and Lightning pages can be included

12. Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time.

In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

Provide the user with asite map of all the content.

Add links to printable tipsheets or training videos.

Create a just-in-time pop-up content based on new feature rollouts.

Provide access to specific Trailhead or MyTrailhead content.

Add links to a company dictionaryor glossary of key terms.

13. A UX Designer has recently released a feature on experience Cloud and wants to know if the feature

was successful and track usability over time.

Which research methodology should be used?

Qualification

Quantitative

Qualitative

Quantizing

14. Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.

How many different dynamic dashboards could they create?

Up to 3

Unlimited

Up to 20

Up to 10

15. Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the look and feel depending on what type of Lightning page is used in.

Which feature should be recommended?

Styling hooks

CSS loaded as a static resource

App Builder styling property

SLDS utility classes

16. Cloud Kicks wants to create an external facing site where users can:

* Manage and submit cases via the web.

* Browse and search Knowledge Base articles.

* Contact Support via lice chat.

Which cloud should be used to design an appropriate solution for CK’s users?

Experience Cloud

Sales Cloud

Marketing Cloud

Service Cloud

17. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.

Which feature should be recommended?

AppExchange Apps

Dynamic Forms

Process Builder

In-App Prompts

18. Which visual design elements should be used in corporate style and branding guidelines?

Typography. Color, Imagery

A/BTesting, Heuristics, Dairy Studies

Sketching, Wireframes, Storyboards

User Stories, Scenario, UX Reviews

19. Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.

Which activity should the designer perform?

Card Sorting

Task Analysis

Prototype testing

Expert Review

20. A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.

How should the designer help mitigate pushback from developers?

Invite them to user testing.

Ask a manager or superior to doit.

Let them know the designer is the expert.

Hand them a printout of the design

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21. Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.

Which declarative design properties should be used to achieve this?

Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.

Design a custom Branding set in use interface, selecting a logo,colors, and font type.

Develop a custom Layout in user interface, attaching a new stylesheet in static resources.

Choose one of the built-in Salesforce themes that closest matches the design guidelines

22. A UX Designerhas created a new form for a call center that takes special delivery information from its customers.

The designer wants to ensure the call center staff finds the form easy and intuitive to use.

Which kind of testing should be conducted to validate this?

Usability Testing

Survery

Focus Groups

Qualitative

23. What would it mean for the user when designing perceivable content?

The content should only be visible.

The content should not be visible to all senses.

The content should only be audible.

24. A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.

How should the designer ensure thebest end-user experience?

Include all potentially useful fields.

Make field labels and API names identical.

Mark all fields as required.

Group similar fields using sections.

25. A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.

Which two on-App Guidance customizations should be used?

Specify prompt scheduling

Customize prompt theme

Set prompt permissions

Configure minimum three steps

26. Cloud Kicks wants to drive engagement on its website.

Which two Salesforce features should boost engagement? Choose 2 answers

Einstain Bots

Automated Invitations

MyTrailhead

Salesforce Connect

27. Which two consideration should be made when conducting a Consequence Scanning workshop? Choose 2 answers

Consider design ramifications to prevent misuse and protect communities.

Prioritize marketing opportunities when designing features of a product.

Bring together a cross-function group with varied experiences.

Examine a product for potential inclusivity after it has been built

28. Financial advisor should be able to access a customer’s record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.

How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

Standard Person Account Object

Standard Lead Object

Standard Opportunity object.

Standard Account object.

29. Which criteria should the designer consider when selecting users for testing?

Traits dissimilar to customer personas

Traits similar to friends and family

Traits similar to customer personas

traits of the most common demographic and ability

30. Cloud Kicks needs functional components thatwill be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.

What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

Experience Lightning Components

ComponentBlueprints

JavaScript Frameworks

Custom Lightning components

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31. A Development team is not valuing the results of a usability testing session.

How should acceptance of the results be increased?

Include links tobest practice artides for each finding.

Invite team members to observe usability sessions.

The Development team can perform script testing.

Create a new prototype to demonstrate improvement.

32. A company provides away for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.

Which three standard Salesforce objects should be used in this experience? Choose 3 answers

Property

Lead

Contact

Opportunity

Address

33. What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?

JavaScript

Material Design

Lattice System

Grid System

34. A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real time, without deploying any code to a Salesforce org.

Which two resources should help accomplish this? Choose 2 answers

Lightning Design System Website

Local Development Server

Lightning Web Component Recipes App

Develop Center’s Lightning Component Library

35. A UX Designer needs to create a visual representation of a user’s series of steps to achieve a meaningful goal.

Which UX design method should be used?

User Persona

Site Map

Lightning Flow

User Flow

36. Cloud Kicks(CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

Prioritizing Innovation over copying the competition

Releasing Salesforce updates in managed packages over unmanaged packages

Reframing products in terms of user value over features and functions

Prioritize engagement number of impressions

Uncovering customer needs over broadcasting product benefits

37. Cloud Kicks wantsto represent stages for opportunities within the sales process.

Which Salesforce Lightning Designing System (SLDS) component should be recommended?

Scoped Tabs

Activity Timeline

Progress indicator

Path

38. A UXDesigner is asked to design a new application built on Salesforce.

What should be their first step?

Create branding sets for each audience using Experience Builder.

Find and review relevant AppExchange packages.

Become familiar with theSalesforce Lightning Design System (SLDS) component blueprints.

Design a series of custom web component for the app.

39. The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.

Which two best practices should be considered? Choose 2 answers

Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.

Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.

Create HTML markup and link the SLDS stylesheet via static Resource.

Exhaust the list of available base Lightning component in the component Library.

40. A sales representative wants to personalize their own user experience.

Which two recommendations should be made to provide more intuitive access regularly used content? Choose 2 answers

Personalize the Navigation bar.

Set up Quick Links in the Utility bar.

Customizethe Home page experience.

Create shortcuts Favorites.

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41. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.

In which two ways could confirmation bias be avoided? Choose 2 answers

Interview users about the intended use of the product to support the questionnaire creation.

Obtain user feedback to reinforce known assumptions and support design decisions.

Diversity feedback by ensuring it features as many unique perspective as possible.

Review questions to remove assumptions about issues or problem not supported by quantitative data.

42. Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.

Which types of process map should they produce?

SIPOC Map

High-Level Process Map

Cross-Functional Flowchart

Value Stream Map

43. What are Salesforce core design principles when making design decisions?

Emphasis, Alignment. Consistency, Beauty

Clarity, Efficiency, Consistency, Beauty

Emphasis, Efficiency, Repetition, Proportion

Clarity, Efficiency, Balance, Proportion

44. A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.

What should the designer create and show to the user to test the content and structure of the new feature?

Wireframe Prototype

Heuristic Review

Dairy Study

Task Analysis

45. A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.

Which three methods would deliver a branded experience? Choose 3 answers

Select a footer and configure which social media links to display.

Display custom variations of pages based on user behavior.

Select a theme and customize content including copy and imagery.

Use the theme editor to adjust fonts, text case, colors, and site logo.

Create flexible layouts for pages with unique background images.

46. During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:

Make the global search bar bigger on every page

Update the homepage with access to commonly used reports

Add the daily task component to the homepage

Create the mind board to communicate the visual style of the UI

47. How should a UX designer differentiate between a voice and a tone?

Voice reflects the expression and the tone is the way one designs

Voice reflects the character and tone is one's strength

Voice reflects the frequency and tone is one's pitch

Voice reflects the personality and tone is the way ones speaks

48. A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process

What should the designer do next

Tell the customer they need to improve operations before anywork can be done

lock the findings and move forward with presenting possible solutions

recommend field level validation to ensure users are entering the correct data

conduct a workshop with stakeholders to align on correct state and build consenses

49. A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture.

Which technique should be used

User test

cognitive walkthrough

treetesting

card sorting

50. Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

Which two salesforce features should be suggested to improve the end-user experience?

Favorite the often used object

add the objects related list to the home page

personalized the navigation bar

create a custom component on a dashboard

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51. A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries

Which two designs considerations should bemade when planning for the site

Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted

Country flags used as links to adjust languages provide an ideal way to switch between locals orlanguages for users

colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users

colors may have different cultural meanings in different countries, changing the intent of UI elements

52. Cloud kicks wants to incorporates human-centered design across its organization.

Which two practices should beadopted

Including innovative ideas to showcase technology

observing user behavior

putting oneself in the situation of the end-user

creating requirements based on business leaders priorities

53. Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

Training and support for planning

user interface planning

deboarding planning

voice and tone planning

54. A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers neededsalesforce lighting design systems (SLDS) resources for their designs and prototypes such as base components tokens and designs patterns.

Which tool or installation should best support their needs?

Lighting design systems zip

sketch plugin

lightingdesign systems unmanaged package

SLDS validator

55. Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD).

UC sales managers are complaining about two important points:

● Shipment records that belong to their teams can be seen by other users.

● Shipment amount should be visible only by managers, but sales reps are able to view it.

Which two features did the development team miss that is causing the problems? Choose 2 answers.

Use runAs in test class to enforce user permissions and field-level permissions.

Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.

Use is Sharable keyword in Apex classes to assurerecord visibility.

Use is Accessible() method in Apex classes to check field accessibility

56. Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object.

How can an architect achieve this requirement?

Permission Set.

Object Permissions.

Custom Lightning Component.

Field-level security

57. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners.

Which two points should an Architect consider in this situation? Choose 2 answers

Using a temporary parking lot account to improve performance.

Changing complex role hierarchy can cause a high level of sharing recalculation.

Restricting the organization-sharing configurations to private.

Replacing Account records ownerships massively can cause data skew.

58. Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.

What is the side effect of this approach?

All sales reps will have Read access to Accounts for all Opportunities.

Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.

Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.

All sales reps will have Read access to all Accounts.

59. Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.

Which level of access will the sales rep have to the related account record?

No access

Read/Create/Edit access

Read/Create access

Read-only access

60. Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.

Which three considerations should be made to improve the visual hierarchy of the page? Choose 3 answers

Grouping proximity and common regions

Scale using relative size to signal importance

Continuity keep all typeface the same size

Proportion, keep allelement a similar size

Color and contract, saturation between the elements

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61. During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.

What should be done to improve their experience?

Make the global search bar bigger on every page.

Update the Home page with access to commonly used reports.

Add the Daily Task component to the Home page.

Create a mood board to communicate the visual style of the U

62. How would a UX Designer Differentiate between voice and tone?

Voice reflects the expression and tone is the way one designs.

Voice reflects the character and tone is one’s strength.

Voice reflects the frequency and tone is one’s pitch.

Voice reflects the personality and tone is the way one speaks.

63. A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

What should the designer do next?

Tell the customer they need to improve operations before any work can be done.

Log the findings and move forward with presenting possible solutions.

Recommend Field Level Validation to ensure users are entering the correct data.

Conduct a workshop with stakeholders to align on the current state and build consensus.

Salesforce Certified Platform User Experience Designer Exam Free Dumps

Salesforce Certified Platform User Experience Designer Exam Free Dumps

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