Salesforce Experience Cloud Consultant Exam Dumps

dumps2021-09-20T06:29:17+08:00

Salesforce Experience Cloud Consultant exam dumps questions are available, which are valuable for you to pass the test easily. There are 60 questions in real Salesforce Experience Cloud Consultant exam dumps, and you have 105 minutes to complete all the questions. The required passing score of Salesforce Experience Cloud Consultant exam is 65%. The registration fee is $200. Free Salesforce Experience Cloud Consultant exam dumps are available below.

Page 1 of 3

1. Dreamscape Flowers needs to create a digital experience that meets the following requirements:

* It allows for collaboration between customer and partner users.

* Self-service for customer users is available.

* Partner users create or resolve cases for their customers and need to see case data on a dashboard.

* Partner users do not manage Leads, Opportunities, or Campaigns.

Which license type should a Salesforce Admin use for these partner users?

Customer Community

Customer Community Plus

Employee Community

Partner Community

2. hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

Assign a cloned standard site profile as the default for self-registration.

Use a restrictive default profile to begin with.

Create a separate profile for your self-service site and your partner portal.

Assign the standard site profile as the default for self-registration.

Use the same profile for your self-service site and your partner portal.

3. DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.

Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? Choose 2 answers

Enable “Allow External Lead Sharing” in Digital Experience settings.

Create Page Layouts for Lead Distribution.

Configure Lead Creation and Lead Distribution inside PRM Workspace.

Create Assignment Rules for Lead Distribution.

4. Northern Trail Outfitters wants to add a background image to a record list of products in its

digital experience.

How should an administrator accomplish this?

Use an HTML component

Create CMS items.

Use a Flexible page layout.

Build a custom Lightning component.

5. Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.

How should an administrator accomplish this?

Create a page variation for EMEA, configure the Theme, and include a different Hero component.

Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.

Use the same page variation for EMEA and include multiple targeted HTML components.

Use the same page variation for EMEA, include multiple Hero components, and target each , component.

6. A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department.

The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:

* Each site must have three unique content moderation rules that flag specific keywords.

* Each site must have four unique rate rules that govern posting limits.

* All authenticated users must be able to post on demand. Calculator

What should the consultant consider doing before beginning work on these sites?

Ensure that both the notify and freeze actions for all site rate rules are implemented.

Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.

Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.

Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

7. Universal Containers is looking to onboard three new partners to the community.

* Each partner have a branded experience containing their colors and logo.

* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.

* Bronze partners should not have access to the Leas tab.

How should an administrator solve for these requirements?

Create branding sets, audience targeting, and navigation menu targeting.

Create branding sets, audience targeting and a custom Navigation menu component.

Create a separate community for each partner with audience targeting.

Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.

8. Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren’t’ able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

Retail managers need to be given super User access.

Retail managers needs to be put in the execute role in the Role Hierarchy

A Sharing Set needs to be created.

A sharing Rule needs to be created.

9. Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.

What is the first step the system administrator should take to create the site?

Update organization-wide settings.

Enable Search Engine Optimization (SEO).

Enable Digital Experiences.

Configure the default login.

10. Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.

Which other three features come standard with Salesforce PRM that DF can leverage without any code customization? Choose 3 answers

Partner Value Score Matrix

Case Escalation

Al-Powered Knowledge Base

Partner Incentivization Map

Chat

11. Dream House Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.

Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention? Choose 2 answers

Map articles to Content Topics.

Map topics to data categories.

Enable "Share on Sites" setting.

Enable "Automate Topic Assignment” setting.

12. A consultant needs to leverage ExperienceBundle for a deployment but is unable to view it.

What is the most likely cause for this issue?

The experience has not yet been published.

A change set containing the Network needs to be deployed.

The "Enable ExperienceBundle Metadata API" setting needs to be checked.

A custom Experience template needs to be created.

13. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.

Which limitation could cause a potential issue for UC?

Customer Service template does not allow downloading documents out-of-the-box.

Customer Service template does not allow record pages for custom objects out-of-the-box.

Customer Community Plus license does not allow access to custom objects.

Customer Community Plus license allows only up to 2 million users per org.

14. Cloud Kicks wants to allow site users to tag sitecontent with custom tags or member-created topics.

Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers

Create Topics

Assign Topics

Tags Allowed

Member Can Access Topics

15. Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

Experience Tracker

Customer Insights

Community View

Einstein Customer

16. Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK’s Experience Cloud site a assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department audience.

Who will be able to see the Rich Content Editor component?

New York City audience members with the Legal Department sharing set

Members that are part of both the New York City audience and the Legal Department audience

All Cloud Kicks Experience Cloud site members

All New York City audience members.

17. Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience.

Which two steps should the UC admin take to grant access to each customer? Choose 2 answers

Create a permission set.

Select a permission set for a givenexperience.

Select the profile for a given experience.

Edit the applicable user profile.

18. Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.

Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

Administrator in Workspaces

Content Management in Workspaces

Community Setting

Branding Sets

19. Ursa Major Solar would like to make an external user an Experience Site Moderator.

What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator? Choose 2 answers

Access Experience Management

Access Sharing Sets

Manage Setup

Manage Experiences

20. Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience site?

Create a flow for customers to fill out before initiating Chat.

Enable Chat for only authenticated users and pass the user's information on hidden fields.

Deploy a unique chat per topic.

Create a pre-chat form to fill out before initiating Chat.

Page 2 of 3

21. What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers

Create partner roles in the same branch in your Role Hierarchy.

Create partner roles in a separate branch in your Role Hierarchy.

Grant partner users access to the partner account using a Sharing Rule,

Reduce the number of roles to one to improve system performance.

22. Universal Containers’ (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.

What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?

Create a Visualforce page that receives and validates the SAML assertion.

Use the site login URL as an endpoint where SAML assertion is made.

Create a Connected App with custom attributes before configuring SAML settings.

23. What accurately sequences the necessary steps to create a partner user from an enabled partner account?

1) Edit theuser record to assign the correct role/profile. ee 2) View the partner account contact. Single Book 3) Select Manage External User. 4) Select Enable Partner User. 5) Save.

1) View the partner account contact. 2) Select Manage External User. Multiple Books 3) Select Enable Partner Account. 4) Edit the user record to assign the correct role and profile. 5) Save.

1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User. 4) Edit the user record to assign thecorrect role/profile. 5) Save.

1) Edit the user record to assign the correct role/profile. 2) View the partner account contact. 3) Select Manage External User. 4) Select Enable Partner Account. 5) Save.

24. Dream House Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.

Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers

Financial Services Community permission set license

Insurance Agent Portal Lightning template

Financial Services Lightning template

Insurance agent permission set license

25. Which three fields are required creating Experience Cloud users using Data Loader? Choose 3 answers

Profile Id

First Name

Role Id

Profile Name

Currency

26. Dreamscape flowers is looking to launch a public site for its current customers and prospects.

Which three actions are performed automatically when a site is created Expense Cloud? Choose 3 answers

Creation of a guest role

Creation of moderation criteria that are applied only to guest users

Creation of a guest profile

Creation of sharing mechanisms that are available only to guest users

Creation of a guest user record

27. Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.

What should NTO consider when building the HR desk app?

HR user profile is only available in Employee Cloud with Employee permission set license.

In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.

In order to leverage organizational structure, the HR help app must be created in the main org.

HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

28. Universal Containers (UC) is building a digital experience for its customers that supports custom case

management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.

Which two license types have single SKUs that would support this requirement for UC customers? Choose 2 answers

Channel Account

Customer Community Plus

Commerce Portal

External Apps

29. Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.

What could be the cause of the error?

Accounts with active Experience Cloud users cannot be merged with another account. Pencil &Paper

The user trying to merge the accounts does not have the Merge Portal Roles permission.

The user trying to merge the accounts does not have the System Administrator profile.

Accounts used in an External Account Hierarchy cannot be merged with another account.

30. What is required when creating portal users through Just-Time (JIT) provisioning?

Federation Identifier

Organization_id

FirstName

User.Role

31. Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.

Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers

Create Lead Record Types for Lead Distribution.

Enable “Lead Sharing" in Digital Experience settings.

Create a separate channel for partners in PRM Workspaces.

Create Page Layouts far Lead Distribution.

32. Cloud Kicks (CK) is planning to build a social intranetsite as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.

Which user license should be recommended for CK's employees to access Experience Cloud sites?

Salesforce Authenticated Site

Salesforce Unlimited

Customer Community

Platform Portal

33. By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

Data Category Visibility

Content Management

Automatic Topic Assignment

Org-Wide Defaults

34. Northern trail Outfitters hascreated a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.

The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.

In which order should the community manager perform activation steps?

Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.

Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.

Publish the community, which will send out the welcome emails.

Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

35. The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.

What could be two reasons for this failure? Choose 2 answers

The portal role record has not been created.

The portal profile record has not been created.

User records are missing. Penal & Pep ore

Contact records have not been created.

36. Ursa Major Solar has a customer portal where both customersand employees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design when a Platinum Calculator customer is logged in.

Which functionality should the Experience Cloud manager use to achieve this?

Themes

Templates

CMS Connect a

Branding Sets

37. The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.

What could be two reason causing this issue? Choose 2 answers

The Salesforce Administrator is not assigned a rolein Salesforce.

The Salesforce Administrator is not a member of the Partner Community

The account record associated with the contact record is not enabled as a partner.

The Salesforce administrator is not marked as a delegated administrator on the partner account.

38. Northern Trail Outfitters (NTO) is evaluating Experience Cloud forcreating an onboarding app for new hires .

Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

Experience Cloud cannot be used for employee apps.

Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.

Employee apps are only available in Unlimited Edition.

Chatter posts related to a record will be available in the employee app as well as the main org.

39. Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.Which template should Insightopia consider for its site?

Partner Central

Customer Account Portal

Build Your Own (LWR)

Help Center

40. Which step denotes the completion of an Experience Cloud site setup?

Setting up SSO

Activating the site

Assigning roes to users

Assigning profiles to users

Page 3 of 3

41. In which two ways can Opportunities with a Community User be shared? Choose 2 answers Calculator

Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

Create an owner-based sharing rule with a Customer Community User.

Create a criteria-based sharing rule with a Partner Community role.

42. What is a prerequisite for creating a user that has a Partner Community license?

Select ‘’Enable as Partner’’ in the Experience Workspace.

Ensure that the partner user has the ‘’ Enabled as partner’’ permission set.

The ‘’Enable as Partner’’ action must be present on the Account page layout.

The Enable as Partner’’ action must be present on the User page layout.

43. Ursa Major Solar is utilizing audience targeting for specific components in itsportal.

Which two considerations regarding audience targeting are true? Calculator Choose 2 answers

You can’t assign audiences to the components in the template header and footer sections.

Available domains are created in the Administration workspace and associated with a community through a custom UR

You can’t assign record-based criteria to a component or branding set.

You can only have three audiences.

44. Ursa Major Solar (UMS) recently went through a major rebranding effort that resultedin a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.

Which tool should the Experience Cloud consultant recommend to make these changes?

Experience Bundle

Experience Cloud Script Master

Site Builder

Lightning Builder

Salesforce Experience Cloud Consultant Exam Dumps

Salesforce Experience Cloud Consultant Exam Dumps

Share this post

Leave a Reply Cancel reply

Related Posts