Updated CompTIA A+ 220-1002 Exam Questions in November

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1. A technician is running Windows on a company’s Mac workstations without incurring an additional expense to the company. The Windows licenses were purchased in the post.

Users are required to run both Windows and Mac operating system on their machines, but never at the same time.

Which of the following would be the BEST way to accomplish this?

Perform a PXE boot on the workstations.

Install virtualization software.

Utilize Mission Control on the Mac workstations.

Install Boot Camp on the workstations

2. A user calls the help desk to report an issue accessing a new application on a Windows PC When the user tries to launch the application, an error message appears and then quietly disappears before the user can read it,.

Which of the following protocols would a technician MOST likely use to help diagnose this issue?

FTP

ROP

SNWP

SSH

3. Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.

Which of the following can Joe do to ensure the backups will work if needed?

Frequently restore the servers from backup files and test them

Configure the backups to restore to virtual machines for quick recovery

Set up scripts that automatically rerun failed backup jobs

Set up alerts to let administrators know when backups fail

Store copies of the backups off-side in a secure datacenter

4. Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

Put on an ESD strap.

Place components on an ESD mat

Disconnect the power before servicing the PC

Place the PC on a grounded work bench

5. A new business will be using credit cards in a physical location as well as its web presence.

Which of the following does the business need?

PHI certification

PCI compliance

POTS implementation

PII filtering

6. A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop.

Which of the following should a technician do to resolve the issue and avoid recurrence?

Activate real-time protection on both antivirus software programs

Uninstall one antivirus software program and install a different one

Run OS updates

Enable the quarantine feature on both antivirus software programs

Remove the user-installed antivirus software

7. Which of the following has the ability to allow or deny POP3 traffic on the firewall?

Email filtering

MAC filtering

Port security

Access control list

8. A manager with a restricted user account receives the following error message:

Windows Update cannot currently check for updates because the service is not running.

The manager contacts the help desk to report the error. A technician remotely connects to the user’s computer and identifies the problem.

Which of the following should the technician do NEXT?

Reboot the computer

Restart the network services

Roll back the device drivers

Rebuild the Windows profiles

9. A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update A technician has already performed a soft reboot of the device.

Which of the following should the technician perform NEXT? (Select TWO)

Roll back the OS update

Update the PR

Force stop running applicabons

Enable airplane mode

Perform a factory reset

Run application updates

Reset network settings

10. Which of the following tools should the technician use to analyze the computer's behavior?

Computer Management

Event Viewer

Performance Monitor

Task Manager

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11. A technician has been dispatched to resolve a malware problem on a user’s workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point.

Which of the following should the technician do NEXT?

Run the scan again to ensure all malware has been removed

Quarantine the infected workstation from the network

Install all of the latest Windows Updates to patch the system

Educate the user on safe browsing practices

12. A user’s computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive.

Which of the following actions should the IT department perform NEXT?

Preserve data integrity

Identify violations of acceptable use

Collect evidence of illegal activity

Report through proper channels

13. A large corporation wants to secure its wireless network so only employees can connect.

Which of the following technologies should be used to control access by user account?

RADIUS

WPA2

TKIP

AES

14. A user’s antivirus recently expired, so the user downloaded and installed a free system protection application. The application found numerous rootkits, Trojans, viruses, and missing critical patches. It was unable to fix all the issues, however, and suggested the user call technical support.

Which of the following is the FIRST step to begin repairing the computer?

Remove the rogue antivirus.

Install Windows Updates.

Reimage the computer.

Call the technical support number.

15. Which of the following is an authentication protocol that can be used for users in the field?

WEP

WPA2

RADIUS

TKIP

16. A user’s smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures.

Which of the following steps should be taken FIRST to determine the cause of the issue?

Uninstall the camera application

Check the application permissions

Reset the phone to factory settings

Update all of the applications on the phone

Run any pending OS updates

17. Which of the following installation methods allows a technician to install Windows from a remote location

USB

NetBoot

PXE

CD-ROM

18. A user is attempting to create a Windows fileshare on a Windows 10 workstation in a small peer-to-peer environment. The user is logged in with a Microsoft account.

Which of the following would be the MOST secure way to allow other users to access the share?

Create a new local user for peer-to-peer share access.

Provide other users with the Microsoft account information.

Set the share permissions to Everyone/Full Control.

Enable the local guest account access.

19. A technician is creating a network topology diagram.

Which of the following would be the MOST appropriate to include? (Select TWO)

A list of network addresses for each device

A list of the ports on each device and what they are connected to

Technical specifications and performance ratings for the devices

Settings, configuration details, and notes on proper operations

A list of devices that need replacement within the next 6-12 months

The MAC address and serial number of each device on the network

20. A user’s computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage, and it looks fine during the day.

The slowdown is MOST likely being caused by too many:

boot devices.

startup applications.

device drivers.

Windows profiles loading.

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21. In which of the following file extension types would a user expect to see the command. “net use T: serverfiles’?

.bat

.vbs

.js

.py

22. Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is nor recognized.

Which of the following messages will be displayed?

NTLDR not found

No boot device available

Operating system not found

BIOS ROM checksum error

23. A technician is installing the Mac OS X operating system. The technician is prompted to select the filesystem.

Which of the following filesystems should the technician utilize to install the listed operating system?

EW2

FAT32

HFS

NTFS

24. Which of the following forms of regulated data is MOST important to consider when browsing e-commerce sites on the Internet?

GDPR

PII

PCI

PHI

25. A company’s computers have continuously been infected with malware. Multiple users have been bringing in USB flash drives, which they use to work on project while at home and the office.

Which of the following security best practices should a technician implement to minimize exposure with the LEAST amount of impact to the users?

Disable AutoRun.

Enable data encryption.

Restrict user permissions.

Configure logon time restrictions

26. Which of the following Microsoft operating systems comes with a PDF printer as part of the OS functionality?

Windows 7

Windows 8

Windows 8.1

Windows 10

27. The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable.

Which of the following methods should the technician use to meet the requirement?

Standard format

Low-level format

Overwrite

Degauss

28. With which of the following types is a man-in-the-middle attack associated?

Brute force

Spoofing

DDoS

Zero-day

29. A contract technician is working on a network printer when a print job starts and completes.

The technician notices it is a spreadsheet that appears to be an annual salary report.

Which of the following actions should the technician take?

Continue to work on the assigned task

Take the print job to the office manager

Remove the print job from the output tray

Disconnect the printer from the network to prevent further print jobs

30. A system administrator needs to submit a change request to the change control board for review and approved. The system administrator will be upgrading the production servers to the latest OS.

Which of the following must the administrator include in the change request before the change control board will approve the request? (Select THREE.)

A continuity of operations plan

Change board approval

A rack diagram

An updated baseline

A risk analysis

A change plan

A back-out plan

A security event log

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31. A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there.

Which of the following steps should the technician take NEXT?

Disable application startup.

Rebuild the user profile.

Reinstall the operating system.

Disable Update Services.

32. Which of the following Windows technologies can tender a file unreadable by anyone other the fole's creator?

EFS

DEF

Bitlocker

NTFS

33. A technician needs to remediate an infected computer.

Which of the following is the FIRST step the technician should take?

Quarantine the system.

Update the anti-malware software

Scan and remove the infections

Research the malware symptoms

34. Joe, a user. is unable to log into a laptop using his proper network credentials because of an incorrect username or password However. Joe is able to log in without issue to a coworker's PC using his credentials.

Which of the following is the MOST likely cause of the issue?

The administrator account was disabled during the installation of the O

The laptop was not joined to the domain when the OS was installed.

The laptop's hard drive was formatted with FAT32 during the OS installation.

The OS was not Installed with the correct drivers for the laptop's input devices.

35. Which of the following wireless encryption standards uses 802.1X In its process to secure a wireless network?

WPS

WPA2-PSK

WPA-Enterprise

WEP

36. Following a recent password change, a user can log on successfully to an Apple computer but cannot access a web-based service. An error message displays each time the user attempts lo authenticate to the service. Prior to changing the password, the computer had no communication issues.

Which of the following should a technician use to continue troubleshooting the issue?

passwd

FileVault

Keychain

Gatekeeper

37. During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade.

Which of the following plans must be implemented to revert back to the most recent version of the firmware?

Backout plan

Contingency plan

Alternative plan

Backup plan

38. A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications.

Which of the following are the MOST likely causes of these issues? (Select TWO).

System files have been deleted

Proxy settings are configured improperly

The OS has been updated recently.

There are disabled services on the vendor website.

Program file permissions have changed recently.

There is a rogue anti-malware program.

39. A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server.

Which of the following Control Panel utilities should the technician use to configure the setting?

Internet Options C Advanced

Internet Options C Connections

Internet Options C Security

Internet Options C Content

Internet Options C Privacy

40. A user reports that when opening a web browser the initial page loads to a search engine the user does not recognize When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups.

Which of the following should a technician do to resolve these issues? (Select TWO)

Reset the user’s browser to default settings

Delete the user’s cached images, temporary files, and cookies

Reboot the user’s computer and install a secondary antivirus

Convince the user to use a different web browser that is currently unaffected

Download the update to the user’s web browser of choice

Remove any unapproved applications from the user’s startup items

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41. A technician needs to edit a protected .dll file but cannot find the file in the System32 directory.

Which of the following Control Panel utilities should the technician use?

System

Display

Folder Options

Indexing Options

42. Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

BranchCache

Swap partition

Domain access

Proxy server

43. Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online.

Which of the following is the MOST likely cause of Joe’s slow data speeds?

Joe’s data transmission is over the limit

The phone needs to be rebooted from overuse

The use of GPS interferes with data speeds

There is unintended Bluetooth pairing.

44. An end user who travels frequently receives a lot of spam and ransomware emails. The user has asked a technician to help ensure the data is secure and duplicated regularly without the need for equipment.

Which of the following would be the BEST method?

Account recovery

Local restore point

Cloud storage

File-level encryption

45. A user needs to transfer some information from a work computer to a server. The user plugs a personal USB into the computer but is denied access to save information on the storage medium due to the security policy.

This is an example of:

port security.

an access control list

a Trojan horse,

data loss prevention

46. A technician is troubleshooting vendor-specific software.

Which of the following is where the technician should go to find problem-specific fixes on the vendor's website?

Software user manual

Knowledge base articles

System requirements documentation

Installation instructions

47. Ann, an employee, recently reported to the company's IT technician that her smartphone is exhibiting strange behavior. When she opens the application store. an error appears that indicates there is no connection However, the phone still receives emails and can access the Internet from the browser. The phone was backed up recently and auto-connects to a VPN.

Which of the following troubleshooting steps should the technician take NEXT? (Select TWO).

Reset the network settings

Uninstall the application store.

Restore from a backup.

Clear the application cache and data

Check the time and date settings.

Reset application preferences.

48. A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses.

Which of the following is MOST likely the problem?

Rootkit

Zero-day malware

Rogue antivirus

Old virus definitions

49. Several users at an office have noticed their computers have been behaving erratically over the past hour. A technician suspects there may be a network worm or a hardware failure because all the affected computers were purchased together.

Which of the following should the technician perform FIRST?

Download antivirus updates

Update the device drivers

Quarantine the affected systems

Perform hardware diagnostics

50. A systems administrator creates a new folder in the user profile. The administrator wants it to have different NTFS permissions than its parent folder.

Which of the following settings should the administrator change?

File attributes

Share permissions

Local share

Inheritance

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51. While preparing a computer that will be issued to a new user, the technician discovers the computer’s former user configured a supervisor password in the BIOS.

Which of the following can the technician do to allow the password to be removed?

Reimage the machine from a network share

Change the boot order and boot to an external drive

Remove and then replace the CMOS battery

Use the BIOS user password to reset the supervisor password

52. A technician responds to a report that a user’s desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly.

Which of the following should the technician attempt that will MOST likely resolve the performance issue?

Roll back the OS upgrade. Continue using the older version of Windows

Reset the PC to its factory conditions. Perform the OS upgrade again

Update the SATA controller driver from the manufacturer’s website

Perform a full backup and replace the hard drive

53. A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.

Which of the following should the technician replace to prevent these issues in the future?

System memory

Surge protector

Hard drives

Battery backup

54. A technician is working at a help-desk form and receives a call from a user who has

experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.

Which of the following is the BEST choice for the technician to make?

Politely ask the user to call back

Ask another technician to take the call

Troubleshoot the issue for the user

Input the issue as a ticket and escalate to Tier 2

Put the user on hold and troubleshoot after the scheduled break

55. A technician is selling up a new virtualization server which will be initially used to host a client VM that will manage print jobs. The client, however, has future plans lo utilize the server to host other VMs.

Which of the following should the technician implement to ensure maximum uptime of the client VM?

Cloud storage backup

Large file storage

Image-level backup

Uninterruptible power supply

56. A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation.

Which of the following change management documents is MOST important to create to ensure the upgrade will not adversely affect the business?

Plan for the change

Scope of the change

Risk analysis of the change

Documentation of the change

57. Which of the following is required to receive GPOs from a system's centralized servers?

Encrypting File System

Workgroup membership

Domain access Is

BitLocker

58. An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet.

Which of the following actions should the user take?

Update antivirus definitions

Install anti-malware software

Enable the pop-up blocker

Reboot the PC

59. Corporate management is concerned about the security of the company’s mobile phones, in the event they are lost or stolen. Management instructs the IT staff to ensure the data on the devices is not accessible by unauthorized users.

Which of the following would provide the BEST level of protection in this scenario? (Choose two.)

Use full device encryption

Enable a pattern lock

Implement remote wipe features

Use device lockout policies

Require complex administrator passwords

Disable unknown application installations

60. A technician is investigating the cause of a Windows 7 PC running very slow. While reviewing Task Manager, the technician finds one process is using more than 90% of the CPU. Outbound network traffic on port 25 Is very high, while Inbound network traffic Is low.

Which of the following tasks should be done FIRST?

Disconnect the network cable.

Update the antivirus software.

Run an antivirus scan.

Shut down the PC

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61. Which of the following encryption methods is used by WPA2 to improve data security as compared to previous wireless encryption protocols?

AES

TKIP

S/MIME

3DES

62. The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company’s account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen.

Which of the following BEST describes this email?

Spear phishing

Impersonation

Dumpster diving

Whaling

63. A user calls a technician to report issues when logging in to a vendor’s website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user’s office. The user also informs the technician of strange pop-up notifications.

Which of the following are the MOST likely causes of these issues? (Choose two.)

System files have been deleted

Proxy settings are configured improperly

The OS has been updated recently

There are disabled services on the vendor website

Program file permissions have changed recently

There is a rogue anti-malware program

64. Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?

macOS

Windows

Linux

Chrome

65. Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Select two.)

UPS

Server rack

PoE phone

Desktop printer

Modem

Patch panel

66. Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

SSO

Permission propagation

Inheritance

MFA

67. Which of the following operating systems has versions for servers, workstations, and phones?

Android

iOS

Chrome OS

Windows

68. A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely.

Which of the following steps should a technician perform?

Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.

Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.

Establish a remote connection, install a free third-party backup tool, back up the user’s software, and instruct the user on how to reinstall Windows.

Explain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.

69. Which of the following is used for building entry and computer access?

Smart card

Personal identity verification card

Hardware tokens

Key fobs

70. A small office calls a technician to investigate some “invalid certificate” errors from a concerned user. The technician observes that whenever the user to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error.

Which of the following should the technician do NEXT? (Choose two.)

Remove any proxy servers configured on the user’s browsers.

Assist the user with purchasing an SSL certificate and save the certificate to the desktop.

Disable the SPI firewall on the office’s gateway and any other routers.

Instruct the user to ignore the certificate error since the user is connecting to a secure website.

Create an outbound rule in Windows Firewall named after the user’s homepage.

Run anti-malware scans and download the latest Windows updates.

Page 8 of 20

71. A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site.

Which of the fallowing should the ‘technician do NEXT?

Clear the DNS cache and check the hosts file.

Verify the default gateway settings are correct.

Ensure the outbound firewall rules are accurate.

Configure the workstation for IPV6.

72. Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server.

Which of the following is the FIRST step the technician should take to correct this issue?

See if Joe’s email address has been blacklisted

Change the password on Joe’s email account

Update the antivirus and perform a full scan on the PC

Isolate Joe’s computer from the network

73. A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix the problem.

Which of the following would MOST likely fix the issue?

Roll back updates.

Disable the Windows Update service

Check for updates

Restore hidden updates

74. Which of the following account types account types enables and end user to install software without restrictions?

Administrator

Power user

Standard

Guest

75. An end user's laptop Is not as fast as when it was first purchased. The user wants it to revert to that point without losing any data. A technician examines the laptop and notices it has a magnetic hard drive.

Which of the following can the technician do to make the laptop faster?

Roll back the updates

Update the drivers.

Defragment the system.

Reinstall Windows

76. Joe, a user, is continuity prompted to input his password when attempting to access his Outlook email. Additionally, his account is often looked out several times per day. A technician suspects Joe’s email application is using cached information to validate his access.

Which of the following tools would help the technician determine if Jeo’s system is using cached information instead of his current account information?

Administrative Tools

DiLocker

Sync Center

Credential Manager

77. A computer running Windows 7 has an icon that has the appearance of an unlocked padlock with a yellow warning graphic.

This icon advises the user that:

BitLocker is operating on the system but not for the user

BitLocker has locked the drive, and it is no longer accessible

BitLocker is suspended, and the drive is no longer encrypted

BitLocker has encountered an error and the user should run the check disk utility.

78. A technician maps a network printer for a few users in an office. The users are initially able to print, but about a week later, they cannot print to the network printer.

Which of the following should the technician do to ensure all users can print?

Configure the printer NIC to use full duplexing.

Locally attach the printer to the user’s device.

Configure the printer to use a dynamic IP address.

Map the printer by hostname rather than IP address.

79. A technician is attempting to resolve an issue with a customer's smartphone. The customer can no longer unlock the smartphone due to an “incorrect pattern" message appearing onscreen. The customer explains that the option to "make pattern visible” is unchecked in the security settings. The customer has also unsuccessfully tried to unlock the smartphone using a PIN. The customer is certain the pattern and PIN being entered are both correct. The technician is unable to click the proper options onscreen to perform a reset, but can select it without issue using the side buttons designed for volume and power.

Which of the following describes the root cause of the issue?

The smartphone's data cable is disconnected.

The smartphone's side buttons are becoming sticky.

The smartphone has very little free space available.

The smartphone screen needs to be calibrated.

80. A technician is recycling PCs to be reused by a middle school.

Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

Standard formatting

HD drilling

Low-level formatting

HD partitioning

Page 9 of 20

81. A customer’s computer was turned off overnight, When the customer restarts the computer, an advanced startup menu is displayed.

The startup repair option is unsuccessful and causes the computer to reboot repeatly untill the advanced startup screen reappears.

Which of the following should a technician attempt FIRST?

Go back to the previous build.

Refresh the P

Run System Restore.

Perform System image Recovery.

Reset the P

82. A technician is removing a virus from a user’s Windows workstation. The virus was installed by the user while downloading pirated software from the Internet.

Which of the following should the technician do to address this issue?

End the current explorer.exe task. Update and run an antivirus scanning utility to remove the threat. Relaunch explorer.exe using Task Manager.

End the current explorer.exe task using the command line. Update and run an antivirus scanning utility to remove the threat.

Launch explorer.exe using Task Manager. Update and run an antivirus scanning utility to remove the threat.

Update and run an antivirus scanning utility to remove the threat. Launch explorer.exe using Task Manager.

83. An IT professional recently assisted Ann, a customer, with updating her password and regaining access to a hijacked email account. Shortly afterward, Ann notices dozens of unwanted emails, thanking her for subscribing to an organization’s mailing list.

Which of the following should be performed to remove and prevent any further emails from this organization?

Click the “Unsubscribe” button on each unwanted email

Send the unwanted items to the spam or junk folder

Deploy an email address whitelist

Create domain-based filters

84. A user reports unwanted pop-ups are appearing on a computer’s screen, and the system is performing slowly.

Which of the following should a technician do FIRST to troubleshoot the threat? (Choose two.)

Kill all processes that are not related to Windows.

Restart the computer in safe mode.

Run antivirus and anti-malware scans.

Search for software related to the pop-ups.

Uninstall the network driver from the Device Manager.

Disable all non-Microsoft services.

85. Which of the following extensions identify files that are typically implemented as scripts? (Select TWO).

.vbs

.txt

.exe

.Up

.bat

.xlsx

86. A customer has been using a computer to download and copy files to a USB flash drive. The customer accidentally stepped on the power strip, and the computer suddenly powered off.

When the computer turned back on, it displayed an error message: No OS found.

Which of the following should a technician perform NEXT?

Connect a UP

Repair the O

Check the boot order.

Run hardware diagnostics.

87. Which of the following would MOST likely be used by an attacker to identify the hash value of a strong password quickly?

Brute force

Key stretching

Rainbow table

Dictionary attack

88. Which of the following is considered government-regulated data?

PII

End-user license agreement

Digital Millennium Copyright Act

DRM

89. A user's mobile device has slow data speeds. The user first noticed the stow speeds after downloading a large application to the device. The application download MOST likely caused.

a hardware issue on the device.

the device to run more slowly

the user to exceed the monthly data limit

the device to change to WiFi settings

90. Which of the following attack types exploits vulnerabilities in human nature?

Zero-day

Man-in-the-middle

Spoofing

Phishing

Page 10 of 20

91. A recent outbreak of a virus has uncovered that a company must put a security template in place to mitigate future virus outbreaks.

Which of the following best practices would a technician MOST likely implement as pari of the security template? (Select TWO).

Failed attempts lockout policy

Restricting user permissions

Setting strong passwords

Patch/update management

92. A technician discovers a user’s home computer has Windows Update disabled and suspects malware has replaced several Windows OS files.

After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?

xcopy

chkdsk

sfc

gpupdate

93. A technician is alerted to a virus on a PC. The technician isolates the PC from the network.

After verifying there are no other infected PCs on the network, which of the following is the SAFEST method for the technician to use to clean the infected PC?

Download and apply the security patch that addresses the vulnerability that was exploited

Use System Restore to bring the PC back to a previous restore point.

Reimage the computer and update it with all the latest patches

Download another antivirus software that will quarantine the virus.

94. Which of the following best practices should a technician observe to reduce the risk of electrical shock?

Keep components in an antistatic bag.

Remove metallic jewelry

Utilize proper cable management

Wear an ESD wrist strap

95. While installing a hard drive in a server, the administrator installs an extra physical hard disk.

Which of the following technologies will allow the administrator to extend an existing volume onto the extra disk?

Dynamic partitioning

Disk defragmenter

RAID Level 5

Swap partition

96. A technician is setting up a new corporate wireless network. One of the following requirements for the network is that connections must only be allowed for current account without giving a wireless key.

Which of the following should the technician use?

MAC filtering

RADIUS

MFA

WPA2

97. Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?

WPA2

AES

MAC filtering

RADIUS

WPS

98. A window appears on a user's screen stating the computer's files have been encrypted and an access code must be used to unlock the user's data. This is an example of:

ransomware.

incorrect file permissions.

a virus

an invalid certificate

99. A user reports that a cell phone application is loading slowly and not functioning properly.

Which of the following should a technician do FIRST to remedy this issue?

Remove and reinstall the application.

Hard reset the cell phone.

Reconnect the wireless network connection

Close all running applications

100. A customer keeps receiving the following message: Website blocked due to PUP. The customer asks a technician to resolve the issue immediately.

Which of the following should the technician do to help resolve the customer’s issue?

Check the customer’s computer for a rogue antivirus.

Update the antivirus software and run a scan.

Advise the customer to not revisit the website.

Enable pop-ups for the website the customer is attempting to visit.

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101. A user lives in a location that experiences frequent lightning storms.

Which of the following would be the LEAST expensive solution to protect the user's computer hardware?

A surge protector

Grounding

A power generator

An uninterruptible power supply

102. A technician is hardening a Windows workstation. One of the hardening requirements for the workstation is to prevent potential privilege escalation attacks on the local system.

Which of the following steps should the technician perform to BEST meet this requirement?

End the lsass.exe service running on the system.

Uninstall and reinstall the antivirus program.

Disable and rename the administrator account.

Update the system with the latest security updates.

103. Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobile users can connect to the Internet using cellular service, but they cannot access any internal resources on the WLAN. The technician received alerts of devices failing throughout the network due to a power outage.

Which of the following is MOST likely causing the wireless issues?

SSID is configured to not broadcast.

The system locked out for all wireless users.

The DHCP scope for WLAN is full

The WAP in the warehouse is down

104. A technician needs to recommend a disaster recovery solution for a company that has three offices across two states.

The technician must ensure the solution has:

•. The ability to centralize data backups

• High availability

•. The ability to synchronize user data to local machines

Which of the following solutions will the technician MOST likely recommend? (Choose two.)

Cold storage of all corporate data

Redundant network links

Hot site

Servers at each location

Clustered backups

Cloud replication

Local backups

105. A user's desktop icons appear much larger than before, and the display colors look unusual A technician runs hardware diagnostics but finds no issues. The system logs show the update service ran last night; however, no new applications were installed.

Which of the following is me BEST solution?

Restore the system image

Reinstall the application

Restart the services.

Roll back the device driver

106. An end user submits a request for the IT specialist to install new software on a workstation.

The workstation has the following specifications.

The minimum software requirements for the new application are a dual-core. 64-btt OS with 4GB of RAM and 60GB storage.

Which of the following conditions will the technician encounter when attempting to install the software?

Insufficient RAM

Incompatible processor

Insufficient storage

Incompatible system architecture

Insufficient network bandwidth

107. After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only.

When testing the policy, a removable drive is plugged in but can still be accessed.

Which of the following command-line tools should the technician use to apply the new policy?

gpupdate

diskpart

gpresult

net use

108. A customer is setting up a new cable modern and wireless router. The customer wants to be able to access to remote desktop while traveling.

Which of the following must be configured FIRST to enable this capacity?

Port forwarding

Disabling ports

Content filtering

MAC filtering

109. Which of the following types of scripts would be seen on the user end of a web page?

.bat

.js

.sh

.vbs

110. A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened.

Which of the following is the NEXT step the technician should take to resolve the issue?

Check for and apply software updates

Perform repair installation on the application

Add the user to the local administrators group

Rebuild the user’s mail profile

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111. A technician is installing the latest OS on a user’s system. The user wants all of the settings and file to remain intact during the installation.

Which of the following upgrade methods should the technician use?

network installation

clean install

in-place upgrade

image deployment

112. Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened.

Which of the following should Ann do NEXT?

Report the incident to the appropriate contact

Clear the system logs and browser history

Take a screenshot of the pop-ups

Advise the customer to use the browser in private mode

113. A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis.

Which of the following is an important part of the change request process for which the administrator still must plan?

Inform management regarding the anticipated amount of downtime

Document a backout plan to roll back changes to the router

Configure a redundant data path to eliminate downtime

Make the downtime window larger than actually anticipated

114. Some of a company’s computers were manually configured to bypass the DNS servers for connections to a connections to a fileshare server. A technician needs to ensure at the computers use DNS to reach resources on the network.

Which of the following should the technician do to confirm all the computers use only DNS?

Delete al alias record entries in DN

Ensure al computers are using the same subnet.

Reset the Windows Firewall settings to default.

Remove all entities in the hosts file

115. A technician is trying to repair a computer that was infected with an encrypting virus. After disconnecting the system from the network, the technician images the computer. Upon startup, the system consistently presents a blue screen at the Windows logo.

Which of the following should the technician perform NEXT to resolve the issue?

Perform a BIOS'UEFI update

Execute a clean install of the OS

Check the boot mode of the computer

Apply a different workstation image

116. A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office.

Which of the following steps should the technician take FIRST?

Disconnect the PC from the network

Perform an antivirus scan

Run a backup and restore

Educate the end user

117. A user’s Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem.

Which of the following is a tool the technician can use to resolve the issue?

Task Manager

MSTSC

MSConfig

PerfMon

118. Which of the following security measure would MOST likely use RFID?

Control roster

Biometric lock

Badge reader

Hardware token

119. A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. The company’s security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory.

Which of the following BEST enforces this policy?

Delete the user accounts

Disable the user accounts

Restrict the user accounts

Reset the user accounts

120. Which of the following physical security measures can be combined with a badge reader to create an MFA system to control physical access?

Hardware token

Biometric locks

Key jobs

Smart cards

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121. A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users’ accounts and passwords were compromised.

Which of the following MOST likely explains the compromised accounts?

Botnet

Ransomware

Antivirus definitions

Keylogger

122. Which of the following standards controls the processing of credit cards?

PCI

PHI

PGP

PII

123. An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office.

Which of the following would MOST likely reduce this symptom? (Select TWO).

Close applications when tasks are completed.

Increase the time to dim the screen automatically.

Increase the frequency for syncing corporate email.

Set the smartphone display to maximum brightness.

Connect to the office WiFi network automatically.

Disable 802.11ac and use mobile data exclusively.

124. A technician is performing service on a computer and notices it is responding very slowly. The computer has 4GB of RAM. a four-core 3GHz processor, and a SATA I 54O0rpm 300GB HOD.

The technician logs the following process information:

Based on this data, which of the following is the MOST likely cause of the performance issues?

The dtfhost.exe is likely a virus, and the computer has slowed down due to an infection

The WSFTPD application is overloading the NI

causing the computer to freeze periodically.

The chrome application is using loo much memory and causing excessive paging

The operating system is performing an installation that is slowing down the computer.

The Windows Defender application is using too much CPU, causing the slowdown.

125. A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors.

Which of the following Is MOST likely the Issue?

PSU alarm

Humidity alarm

Temperature alarm

Motion alarm

126. A home user installed 16GB of RAM in an older PC to increase its performance. However, after booting up, the computer is only reporting 4GB of RAM to the system.

Which of the following is the MOST likely cause of the issue?

The RAM type is mismatched

The OS is 32-bit.

The RAM is faulty.

The memory installed incorrectly.

127. Ann, a user, received an email from an unknown source with an attachment claiming to be pictures from her beach vacation. When Ann opened the attachment, she was prompted to enable macros. Once the macros were enabled, the antivirus software triggered an alert.

The malicious activity was stepped by the antivirus software.

Which of the following should be recommended as the FIRST line of defense to prevent this attack vector from reoccurring?

A trusted CA

An outgoing proxy

A content scanner

A stateful firewall

128. A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen.

Which of the following should the technician instruct the user to do FIRST?

Ignore the message as a false positive

Shut down and restart the computer.

Unplug the Ethernet cable.

Follow the onscreen instructions to remove the malware

129. A customer recently lost data because it was accidentally deleted. The customer calls a technician and asks to have a Windows backup solution installed. The customer needs to ensure all company data is backed up and quickly recoverable every time a change Is made.

Which of the following solutions would the technician MOST likely recommend? (Select TWO)

File level

Bare metal

Snapshot

Shadow Copy

Critical applications

Image level

130. After connecting to the corporate VPN, a user's workstation is no longer able to browse Internet websites A technician discovers launching a different web browser on the same computer reaches the websites correctly.

Which of the following should the technician do NEXT?

Verify the browser's proxy configuration settings

Instruct the user to use the alternate web browser instead.

Disconnect and reconnect from the corporate VPN

Flush the workstation's DNS cache

Scan the user's workstation for malware

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131. Which of the following are best practices to avoid ESD-related damage when handling internal computer components? (Choose two.)

Ground oneself before touching components.

Avoid exposing components to sources of RF

Maintain cool and dry air in the work environment.

Handle cards by their edges to avoid contacting ICs.

Wear adequate eye protection at all times.

Ensure hardware is plugged into a grounded outlet.

132. A technician needs to format a 64GB flash drive.

Which of the following formats will the technician MOST likely use?

FAT

ExFAT

FAR32

CDFS

133. Joe. an end user, just changed his network password A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password.

Which of the following Control Panel utilities can Joe use to help with this situation?

Credential Manager

Network and Sharing Center

Security and Maintenance

Troubleshooting

134. A technician is cleaning malware on a Windows workstation.

Which of the following would MOST likely prevent a recurrence of the same malware?

Enable Shadow Copy.

Disable System Restore.

Update root certificates

Modify file permissions

135. A user’s mobile social media application is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The user only has this application installed on their smart phone and no other devices.

Which of the following should a technician perform to resolve the issue?

Run a malware scan on the device.

Instruct the user to change the device’s password.

Disable access to the user’s contacts.

Deny access to text messages.

136. An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to - rwxrwxrwx.

Which of the following commands did the administrator use?

chmod

apt-get

chown

137. A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user’s laptop is currently using the corporate network for access to network resources as well as the cloud.

Which of the following should the help desk recommend performing prior to using the hotel network?

Add a country code exception to the firewall

Unmap all network drives

Change the proxy settings

Enable Remote Assistance

138. Which of the following threats commonly relies on DNS poisoning and spoofing to exploit an unknowing victim?

Rainbow tables

Brute force

Man-in-the-middle

Zero-day attacks

Phishing

139. A user's laptop screen goes Clank every time the keyboard and/or mouse are not active for five minutes. The user needs to change the settings for this option.

Which of the following Control Panel utilities allows the user to make the adjustment?

Device Manager

Sync Center

Power Options

Display settings

140. Which of the following is a risk to computer equipment when the humidity is low?

Static discharge

Corrosion

Frequent brownouts

Increased dust

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141. Which of the following is the MOST common method of allowing outside access through a wireless SOHO router for specific program access?

Enabling port forwarding

Creating a content filter whitelist

Increasing radio power levels

Properly placing access points

142. An organization is developing testing schedules to ensure its disaster recovery plans will be effective in case of a disaster.

In addition to the generators and UPS systems, which of the following should the technician recommend testing?

Server backups

Fire suppression systems

Emergency lighting

Alarm systems

143. Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed?

Unattended installation

Remote installation

Repair installation

Image deployment installation

144. A network administrator needs to be able to securely connect to a local router from within the office.

Which of the following protocols should the administrator ensure is enabled on the router?

RDP

SSH

TFTP

HTTP

145. A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the “My Documents” folder is empty, and personal settings are reset.

Which of the following would be required to resolve the issue?

Remove the registry entry and rename the local account folder

Delete or rename the local user folder

Run DISM and re-add the local power user account

Remove the user account in Credential Manager and restart the PC

146. Which of the following should a technician do to ensure static electricity does not damage the internal components of a PC while troubleshooting the motherboard?

Use ESD straps

Remove all jewelry.

Disconnect the power.

Remove the power supply.

147. A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software.

Which of the following would be MOST important during this phase of the request process?

Back-out plan

End-user acceptance

Risk analysis

Test plan

148. A technician is in the process of removing a recently discovered Trojan horse application from a users laptop.

Which of the following should the technician complete to prevent reinfection of the same machine?

Reenable Windows System Restore after rebooting the device

Research the symptoms to identify the threat.

Update the operating system and anti-malware signatures.

Isolate the infected machine from all networks.

149. A user spills a small amount of toner from a laser printer onto the floor.

Which of the following is the safest way to clean up the toner?

Use a wet/dry vacuum.

Use a broom and a dust pan

Use damp paper towels.

Spray the toner with canned air.

150. A desktop technician needs to replace a laptop’s SSD.

Which of the following must the technician use to prevent damage to the SSD during the replacement?

Antistatic bags

Needle-nose pliers

Safety goggles

ESD straps

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151. Which of the following security settings can be changed on a folder to stop permission propagation and assign new rights?

Inheritance

Ownership

Sharing

Encryption

152. A user receives an error message when trying upgrade an application on a work computer.

Which of the following is the MOST likely reason the user cannot complete this task?

The computer does not meet the application's minimum requirements.

The program is being deployed via optical media.

The user account lacks administrative rights.

A 32-bit application cannot be installed on a 64-bit system.

153. Which of the following security concepts can be overcome through social engineering? (Select TWO)

Port blocking

Strong passwords

Firewalls

MAC filtering

Email attachment filtering

Antivirus updates

154. A SOHO user is working on a laptop, but the wireless connection indicator is showing a limited connection. Each time the user tries to access a website, the browser redirects to an unfamiliar authentication page.

Which of the following should the user check to troubleshoot the cause of the issue?

The existing wireless network connection

The signal strength from the ISP regional satellite

The data speeds from the user’s ISP

The user’s default gateway settings

155. CORRECT TEXT

A cybersecurity researcher purchased several used laptops at an auction. While the hard drives appeared to be blank, the researcher was able to recover all the data that previously existed on the drives.

Which of the following methods did the original owner MOST likely use to clear the drives’ contents?

A Standard format

B. Drive degaussing

C. Disk encryption

D. Drive wipe

156. A user wants to see the workstations present on the LAN in a workgroup environment.

Which of the following settings must be enabled to make this possible?

Turn off public folder sharing

Turn on network discovery

Use 128-bit encryption

Turn on file and folder sharing

157. A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away. The device is relatively new, so the user is concerned it is defective.

A technician inspects the device and see the following:

Which of the following should be changed to resolve this issue?

Privacy C Maps

Display C Brightness

Storage C Photos

Mail C Work

158. Which of the following BEST describes the Guest account on a Windows system?

This account is designed to have the ability to set permissions for other users on the system. Users of this account have the capability to perform any operation or task on the system.

This account is designed to provide basic permission for completing common daily tasks. Users of this account are restricted from performing things like installing new software.

This account is designed for users who require specific administrator rights or permissions. Users of this account are restricted from installing software but can change time zones.

This account is designed for users who require temporary access to a computer and do not need to store user-specific settings. Users of this account have very limited permissions.

159. An administrator is loading a new Linux server.

Which of the following filesystems will the administrator MOST likely select for the primary partition?

ExFAT

NTFS

ext3

Swap

160. A user’s mobile device has slow data speeds. The user first noticed the slow speeds after downloading a large application to the device.

The application download MOST likely caused:

a hardware issue on the device.

the device to run more slowly.

the user to exceed the monthly data limit.

the device to change to WiFi settings.

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161. Which of the following must be enabled to configure 20 new machines to be booted over a network?

Multi-boot

Dynamic

PXE

GPT

162. A technician is setting up network adapter settings on Windows clients that have static IP address assignments. The technician has more than 100 workstation to complete and wants to automate the process.

The requirements for the adapter settings are as follows:

* They must utilize a command line utility

*. The technician has no access to Group Policy

* All workstation should have an IP address assigned by the DHCP.

Which of the following steps should the technician perform to meet these requirements?

Use the ipconfig/release and ipconfig /renev command to have the workstation contact the DHCP for a new lease. Place these two commands in a ,bat file to execute on all systems.

Use the petsh command to reset the workstation adapter. Then use the ipconfig /renew command to use DHCP for a new lease. Place these two commands in a ,bat file to execute on all systems.

Use the net use command to view active connection on the network. Then use the ipconf /renew command to use DHCP for a new lease. Place these two commands in a ,bat file to execute on all systems.

Use the netstat command to find connections on the workstation adapter. Then use the ipconf /renew command to use DHCP for a new lease. Place these two commands in a .bat file to execute on all systems.

163. A new user has joined a company, and human resources has given the user several documents to sign regarding compliance and regulations for company computers. The user has also received web links to documentation for applications, as well as processes and procedures to do jobs in accordance with those programs.

Which of the following types of documentation has the user MOST likely received? (Choose two.)

Inventory management policy

Knowledge base articles

End-user acceptance document

Acceptable use policy

Incident documentation

Network diagrams

164. A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory.

Which of the following Control Panel utilities should the technician use to correct this?

Folder Options

Sync Center

Display Settings

User Accounts

165. A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server.

Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection?

Create a policy to remove Internet access from the server during off hours

Set the local antivirus software on the server to update and scan daily

Ensure the server is patched with the latest security updates

Educate the manager on safe Internet browsing practices

166. Which of the following OS installation methods provides previously unavailable features and functionality white maintaining user settings?

Restore

Repair installation

Clean install

In-place upgrade

167. Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed.

Which of the following would be the appropriate action for Joe?

Contact his supervisor so the supervisor can make schedule changes.

Move the appoints to the next business day.

Reach out to a colleague to assist in completing the jobs.

Continue to work on the current call, and get to the others as soon as possible.

168. A MAC user’s operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC.

Which of the following built-in utilities should be used?

Time Machine

Snapshot

System Restore

Boot Camp

169. When users turn on or reboot their machines, many of the computers on the network are non-responsive and unable to access the Internet. The users who left their computers on or have not rebooted are not experiencing this issue A technician confirms all the network switches and routers are working, and no servers are having any issues. The network administrator notices abnormally high network utilization.

Which of the following is the MOST likely issue the company is experiencing?

Malware infection

Rogue antivirus

Browser redirection

OS update failures

170. A user’s mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new , high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours.

Windows of the following should a technician perform FIRST to diagnose the issue properly?

Check the application and their resources usage.

Order a replacement battery and see if the phone maintain its charge.

Configure the email software to work on a fetch schedule instead of the push setting

Wipe the phone screen brightness to 30%.

Uninstall all the applications on the phone and see if the battery issues remain.

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171. A user's smartphone began experiencing decreased performance after the user watched some videos, browsed the web, and accessed the application store. The user states the phone was.

working fine beforehand.

Which of the following should be done FIRST to resolve the issue?

Replace the smartphone with a model that has faster hardware.

‘Check the storage space availability on the smartphone.

Look for OS updates.

Restore the smartphone to the manufacturing image

172. A technician responds to a call from a user who claims to have a virus on a workstation.

The technician observes the following notification from the system tray:

There are 1033 infected files on this computer. Click here to disinfect.

The link is blocked by the corporate content filter and displays a message stating the site contains known malware.

Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

Compare the startup items and services to a known clean image, and remove any startup items not found in the other image. Run an anti-malware scan.

Validate that the alerts are false positives, and disable security software on the workstation to prevent further false notifications.

Back up the user’s files. Restore the system to the original system image designated by corporate IT policies. Restore the user’s files.

Request a content filter exception to allow access to the link from the notification. Once available, follow the instructions on the linked site.

173. A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting.

Which of the following steps should the technician take NEXT?

Reboot into safe mode

Check the boot order

Format the drive

Perform Windows Recovery

Run the chkdsk command

174. Which of the following provide the BEST security for a server room? (Select two.)

Badge reader

Bollard

Biometric lock

Cable lock

USB token

Privacy window shades

175. A user’s desktop will not run an accounting program. The program’s splash screen pops up, and then the software freezes.

Which of the following actions should a technician take FIRST to help resolve the issue?

Uninstall, reinstall, and restart the application.

Reseat the memory.

Ensure the PC meets the minimum requirements.

Reset the PC display settings.

176. A vendor requires remote access to a specific server to maintain a proprietary software system. Security policy restricts the use of port 3389 to employees but does allow command-line access to non-employees.

Which of the following would MOST likely need to be enabled?

RDP

Telnet

SSH

FTP

177. Many of the files in a user's network folder have a new file extension and are inaccessible. After some

troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them.

Which of the following should the technician do to recover the files?

Restore the network folder from a backup.

Perform a System Restore on the computer.

Update the malware scanner and run a full scan.

Disconnect the computer from the network.

178. A user is locked out of the local user account on a UEFI-based workgroup computer. A technician is trying to use a third the USB drive to run the program.

Which of the following would be the BEST way to fix the issue?

Start up in safe mode, verify the USB device in Device Manager, restart the computer, and boot from US

Disable Secure Boot, restart the computer, and boot from USB

Use Bootsect.exe to modify the boot priority. restart the computer, and boot from US

Boot into recovery console, navigate to the USB drive, and boot from US

179. When a computer accesses an HTTPS website, which of the following describes how the browser determines the authenticity of the remote site?

Certificates

Software tokens

Firewall

Port security

180. Ann, a user, is setting up a new mobile phone, and the phone is asking for an authentication method to enroll the device. Ann is not sure which method is acceptable.

Which of the following methods would a technician MOST likely tell Ann to use?

Face lock

Voice lock

Passcode lock

Fingerprint lock

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181. A. user ran updates on a Windows computer recently. Since then, the external CD drive no

longer reads discs. The user has connected the external drive to another computer that has

not been updated and then successfully ran the discs.

Which of the following should the user do to fix the issue?

B. Upgrade the drive.

C. Replace the discs.

D. Roll back the drivers.

D Reinstall the firmware.

182. An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

INSTRUCTIONS

Select the MOST appropriate statement for each response.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Let’s take a look at your phone settings.

Please change the port number on your mail settings to 993.

Which of the following should be done NEXT?

Close the ticket out

Educate the user on the solution that was performed

Tell the user to take time to fix it themselves next time

Send an email to Telecom to inform them of the issue and prevent reoccurrence

183. A company would like to increase its security measures because a workstation was recently hacked.

Which of the following would offer the BEST protection from unauthorized access of workstations?

Implementing strong passwords

Restricting user permissions

Encrypting the filesystem

Disabling AutoRun

184. Which of the following application installation methods requires the use of a valid IP address?

USB

Network-based

Script-based

CD-ROM

185. Which of the following is an example of PHI?

Phone number

Credit card number

Salary information

Employer information

186. A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users’ computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval.

Which of the following process documents would the network administrator MOST likely create? (Choose two.)

Risk analysis

End-user acceptance

Backout plan

Plan for change

Business processes

Request for proposal

187. A customer wants to format a 4TB external drive with a filesystem that is compatible with both Windows and Linux OSs.

Which of the following should the technician suggest the customer use?

Ext4

exFAT

NFS

FAT32

CDFS

188. Which of the following is MOST likely to be specified as a system requirement for the installation of a photo editing application in Microsoft Windows?

HDD speed

RAM quantity

Network bandwidth

CPU compatibility

189. Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Local Administrator

Standard User

Power User

Guest User

190. A user’s corporate email is missing the shared inbox folders that were present before the user went on vacation. The technician verifies the user is connected to the domain and can still send and receive email.

Which of the following is MOST likely causing the missing folders issue?

The Internet security options have changed

The operating system updates have changed

The network directory permissions have changed

The user account permissions have changed

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191. A user reports that since installing updates earlier that day, several of the productivity applications that were installed no longer open. The applications start to load, and then they crash immediately. A technician tries switching users and logging in as the local administrator, but the same issue still occurs.

Which of the following should the technician perform NEXT?

Escalate the ticket to Tier 2 support.

Uninstall and reinstall the productivity applications.

Reimage the user's workstation.

Reboot the system to complete the updates.

192. The default Windows 7 web browser will not display most websites correctly on a user’s PC. The issue started after the user changed many of the settings, but the user does not remember which settings were altered.

Which of the following should a technician use to restore the original configuration?

Internet Options

Programs and Features

Device Manager

Network Options

193. In which of the following operating systems has the publisher removed the ability to turn off automatic updates

with the Control Panel applet?

Windows Server 2012 R2

Windows Server 2016

Windows 7

Windows 8.1

Windows 10

194. A technician is setting up a SOHO wireless router and needs to adhere to the following requirements:

The router should not assign network addresses to any device.

All devices in the office must be able to access network resources and the Internet.

Which of the following should the technician perform to meet these requirements?

Assign static IP addresses on all devices.

Set up MAC filtering for all devices

Place all devices in a DM

Enable port forwarding for all devices

195. A remotely managed self-checkout machine in a retail store runs Windows 10. The image contains drivers for locally attached third-party hardware (i.e., receipt printers), third-party applications, and proprietary applications made by the company's IT department. The self-checkout machine is experiencing errors, and the store employees are instructed to reload the OS.

Which of the following would be the BEST option to restore full functionality to this machine with the least administrative effort?

CD-RW

BD-R

Thin client

Network boot

196. A technician is installing an application on a Linux system using the Bash shell console.

Which of the following extensions should the technician select to install the application?

.Exe

.Apk

.Sh

.app

197. A user’s computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic.

Which of the following is MOST likely causing the high resource usage?

A keylogger is running

The computer is part of a botnet.

The computer is receiving a DDOS attack

A software is blocking traffic

198. A technician is updating a Linux server that had been in storage. After booting into single-user mode, a command is issued that displays the technician's current location in the filesystem.

Which of the following commands was issued?

pwd

passwd

apt-get

grep

199. After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports as soon as possible. The technician has been asked to avoid interrupting any users.

Which of the following is the BEST way for the technician to perform this security feature?

Push a group policy.

Assign a local security policy.

Create a network login script.

Update the AUP

200. A technician needs to configure network shares on users' computers when they log on. The technician wrote the script with the net use command.

Which of the following script file types is the technician writing?

bat

.sh

.js

Updated CompTIA A+ 220-1002 Exam Questions in November

Updated CompTIA A+ 220-1002 Exam Questions in November

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