Updated Questions for Salesforce Experience Cloud Consultant Exam

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Salesforce Experience Cloud Consultant exam is easy for you to pass now. We just updated Salesforce Experience Cloud Consultant exam questions, which are the latest version in the whole market. Study the updated Salesforce Experience Cloud Consultant exam questions, you will not waste your time. Free updated Salesforce Experience Cloud Consultant exam questions are below.

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1. Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.

In what three ways can Salesforce Partnership Management (PRM) help DF? Choose 3 answers

Automating partner onboarding process

Helping partners manage their payments and file taxes

Providing reports and dashboards access to partners

Preventing channel conflict

2. Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.

Which template should UC select when building its site?

Customer Service

Customer Account Portal

Partner Central

Help Center

3. Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.

Which Experience Cloud functionality should UMS use to accomplish this?

Sharing Rules

CSS Overrides

Permission Sets

Audience Targeting

4. Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.

How should an administrator accomplish this?

Use an HTML component

Create CMS items.

Use a Flexible page layout.

Build a custom Lightning component.

5. What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality? Choose 3 answers

Allow members to remove other member from the Experience site if desired.

Track Flagging and moderation activity within the Experience site.

Allow members to flag posts comments files, and messages that are inappropriate or spam.

Designer specific users as moderators so that they can closely monitor the size.

Give members Audience Targeting permissions within the Experience site.

6. Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.

Which two standard features allow an administrator to accomplish that? Choose 2 answers

Remove Opportunity and Asset from the Title Menu component in the property editor.

Remove Opportunity and Asset from the navigation Menu component in the property editor.

Remove Opportunity and Asset from the object list in the Global Search Result component property editor.

Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

7. Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites? Choose 3 answers

Page View by Salesforce Object

Search Activity

User Login History Option

Number of Case Created by user

Contact Support page Activity

8. Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.

Which template should Insightopia consider for its site?

Partner Central

Customer Account Portal

Build Your Own (LWR)

Help Center

9. Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.

What caused this issue?

The sender's email address was changed while it was pending verification.

The welcome emails were not enabled for the site.

The sender's email address was changed and not verified.

The roles were not enabled for the users.

10. DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.

Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers

Financial Services Community permission set license

Insurance Agent Portal Lightning template

Financial Services Lightning template

Insurance agent permission set license

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11. Which step does the system administrator have to take to create a partner user?

Create a partner queue, and add users to it.

Select Enable Partner User from the Contact Detail page.

Assign the Gold Partner permission to the user.

Add the user to the All Partner Portal Users public group.

12. Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.

Which three visibility options available in Experience Cloud? Choose 3 answers

Audience

None

Default

Personal

Visible

13. DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.

Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? Choose 2 answers

Enable “Allow External Lead Sharing” in Digital Experience settings.

Create Page Layouts for Lead Distribution.

Configure Lead Creation and Lead Distribution inside PRM Workspace.

Create Assignment Rules for Lead Distribution.

14. Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site. CK uses Person Accounts for its customers.

How should the CK system administrator configure self-registration?

Leave the Account field blank.

Create a trigger on User to convert the Contact to a Person Account.

Set the profile to the standard Person Account profile.

Create a flow to convert the Contact to a Person Account.

15. Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal.

Which setting should UMS enable in order for quest users to see the images?

“Enable Image Connect for guest users” in the Administration Workspace

“Let guest users view asset files and CMS content available to the community" in the Administration Workspace

“Allow guest users to self register” in the Administration Workspace

The "Jepson" theme in the Builder Workspace

16. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening

tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the

customers.

Which limitation could cause a potential issue for UC?

External Apps license does NOT allow self-registration.

External Apps license does NOT allow access to custom objects.

External Apps license does NOT allow access to cases.

External Apps license does NOT download documents out-of-the-box.

17. Which step denotes the completion of an Experience Cloud site setup?

Setting up SSO

Activating the site

Assigning roes to users

Assigning profiles to users

18. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.

What should UMS consider to help the situation?

Create a peer-to-peer forum using Self Service template.

Create a self service community using Customer Service template.

Create a smart queue router using Service Cloud template.

Create virtual support agents using Chat Bot template.

19. Which two statements regarding data categories are true? Choose 2 answers

Child roles cannot see more data categories than their parent role. If the parent role’s visibility changes, the child role’s category visibility is reset to its parent's category visibility.

Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.

Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.

20. Universal Containers (UC) is implementing a community for its retailers.

How can UC give retail store managers access to the records owned by their peers and subordinates?

Put retail managers in a manager role.

Set OWD to public, and manage access via Apex Sharing.

Email retail managers best practiceson how to manually share data.

Give retail managers Super User access.

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21. The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.

What could be two reason causing this issue? Choose 2 answers

The Salesforce Administrator is not assigned a role in Salesforce.

The Salesforce Administrator is not a member of the Partner Community

The account record associated with the contact record is not enabled as a partner.

The Salesforce administrator is not marked as a delegated administrator on the partner account.

22. Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.

How should the administrator limit the fields available in the customer portal?

Utilize CSS overrides to hide unwanted fields.

Create a page variation for the customer portal to hide unwanted fields.

Use Field-Level Security to remove access to the unwanted fields.

Utilize the Developer Console with coding to hide unwanted fields.

23. No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.

What should the Experience Cloud consultant recommend for record sharing?

Role Hierarchy

Sharing Set

Sharing Rule

Super User

24. To which three objects can the Partner Super User access be applied?

Choose 3 answers

Opportunities

Accounts

Cases

Custom Objects

Campaigns

25. DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.

Which license type meets this requirement?

Customer Community Plus

Customer Community

Partner Community

Channel Account

26. Universal Containers (UC) is planning to create a portal for its global partner network.

Users will be assigned a Partner Community license and a role.

Which two things should UC keep in mind when setting up partner roles? Choose 2 answers

Role Hierarchy can only be used if all objects have external OWD set to Private.

The default limit for the number of roles for portals is 50,000 per org.

Unused roles can be deleted.

Once created, roles cannot be deleted.

27. Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.

During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.

What is the reason for this issue?

The Community manager for Europe does not have System Administrator privileges.

The preconfigured Insights reports need to be modified to meet GDPR requirements.

The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

The Experience Cloud site for Europe has more than a million users.

28. Ursa Major Solar is creating an employee experience portal.

Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

By using Location criteria and specifying which IP address applies to each department and domain

By using Profile criteria and selecting the Service profile

By using Domain criteria and creating custom domains for each department or role to access the portal

By using User criteria and selecting appropriate user fields on CRM objects

29. Universal Containers is looking to onboard three new partners to the community.

* Each partner have a branded experience containing their colors and logo.

* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.

* Bronze partners should not have access to the Leas tab.

How should an administrator solve for these requirements?

Create branding sets, audience targeting, and navigation menu targeting.

Create branding sets, audience targeting and a custom Navigation menu component.

Create a separate community for each partner with audience targeting.

Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.

30. Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.

Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers

Create Topics

Assign Topics

Tags Allowed

Member Can Access Topics

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31. DreamHouse Realty recently created a site for potential buyers. The content is organized using topics.

Where can site users go to find out how current and popular a topic is?

Trending Topic

Navigational Topic

Standard Topic

42. Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

Components in the template header and footer sections cannot be assigned to an audience.

Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

Up to 2,000 audiences can be created.

Domain criteria are not available in sandbox or Developer Edition orgs.

Record Type criteria cannot be assigned to a component.

43. Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.

What is the recommended way to add partners and internal users to the customer Expenence site?

Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.

Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.

Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.

Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.

44. The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.

What should the site administrator do to ensure they are able to set up partner users correctly?

Double-check that the partner profile has been added to the CK site.

Ensure that the Account has been enabled as a partner Account.

Double-check that the provided email addresses are correct.

Ensure that the Contacts under the Account are enabled as partner users.

45. Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.

Which functionality would allow questions to get internal visibility?

Enable Escalate to Case.

Limit the number of questions posted per day.

Tell users to submit a case for unanswered questions.

Create moderators for each topic.

46. Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.

Which feature should UMS use to accomplish this?

Developer Console

Compact Header Properties

Rich Content Editor

CMS Connect

47. Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.

Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

Administrator in Workspaces

Content Management in Workspaces

Community Setting

Branding Sets

48. Which three permissions are included for a delegated administrator? Choose 3 answers

Create and edit external user records.

Manage object access for external users.

Add external users to multiple accounts.

Generate new passwords for external users.

Manage permissions sets for external users on their account.

49. Dreamscape flowers is looking to launch a public site for its current customers and prospects.

Which three actions are performed automatically when a site is created Expense Cloud? Choose 3 answers

Creation of a guest role

Creation of moderation criteria that are applied only to guest users

Creation of a guest profile

Creation of sharing mechanisms that are available only to guest users

Creation of a guest user record

50. Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.

How should NTO manage its accounts in its Partner Community?

Extend the Standard Role Hierarchy setting departments as child accounts.

Enable the External Account Hierarchy setting departments as child accounts.

Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

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51. Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).

Which statement is true about using CDN with Experience Cloud?

CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.

CDN can help availability by allowing remote cloning for dynamic resources.

CDN can help performance by caching public resources.

CDN can help reliability by allowing local cloning for static resources.

52. Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards

Which user license allows UMS to meet these requirements?

Customer Community

Channel Account

Commerce Portal

Platform Portal

53. Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC’s business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.

What should BC closely into during the evaluation phase?

Lightning Bolt solutions

Community Connect

Digital Experience framework

SDLC (Software Developer Life Cycle) for Experiences

54. Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

The Record Detail component is a custom component and was not configured correctly

The Record Detail component will only show record details for the Case object.

55. Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.

If CK has a Partner user at a child account that creates a case, who will have access?

The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account

The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.

The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.

The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.

56. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.

What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.

Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is bv default a person account.

Updated Questions for Salesforce Experience Cloud Consultant Exam

Updated Questions for Salesforce Experience Cloud Consultant Exam

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