Experience Cloud Consultant Exam Dumps have been Updated

dumps2022-01-13T02:00:25+08:00

Experience Cloud Consultant exam dumps have been updated, which are good and helpful for you to pass the test. The Salesforce Experience Cloud Consultant is able to meet customer business requirements that are maintainable and scalable, and contribute to long-term customer success. With the updated Experience Cloud Consultant exam dumps, you can test all the related topics. Free updated Experience Cloud Consultant exam dumps are available here.

Page 1 of 4

1. Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).

What should CK consider during the go-live phase to prevent usability issues?

CK should provision and activate CDN in those regions where traffic is high.

CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

CK should provision and activate CDN in those regions where traffic is low. SRS ES?

CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

2. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.

What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.

Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

3. Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires .

Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

Experience Cloud cannot be used for employee apps.

Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.

Employee apps are only available in Unlimited Edition.

Chatter posts related to a record will be available in the employee app as well as the main org.

4. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.

Which two options make this possible? Choose 2 answers

Edit the default navigation

Download an app from AppExchange

Fix the header’s Position.

Write custom code

5. Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.

How should an administrator accomplish this?

Create a page variation for EMEA, configure the Theme, and include a different Hero component.

Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.

Use the same page variation for EMEA and include multiple targeted HTML components.

Use the same page variation for EMEA, include multiple Hero components, and target each , component.

6. To which three objects can the Partner Super User access be applied? Choose 3 answers

Opportunities

Accounts

Cases

Custom Objects

Campaigns

7. Universal Containers (UC) is building a digital experience for its customers that supports custom case

management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.

Which two license types have single SKUs that would support this requirement for UC customers? Choose 2 answers

Channel Account

Customer Community Plus

Commerce Portal

External Apps

8. What accurately sequences the necessary steps to create a partner user from an enabled partner account?

1) Edit the user record to assign the correct role/profile. ee 2) View the partner account contact. Single Book 3) Select Manage External User. 4) Select Enable Partner User. 5) Save.

1) View the partner account contact. 2) Select Manage External User. Multiple Books 3) Select Enable Partner Account. 4) Edit the user record to assign the correct role and profile. 5) Save.

1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User. 4) Edit the user record to assign the correct role/profile. 5) Save.

1) Edit the user record to assign the correct role/profile. 2) View the partner account contact. 3) Select Manage External User. 4) Select Enable Partner Account. 5) Save.

9. Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.

What should NTO consider when building the HR desk app?

HR user profile is only available in Employee Cloud with Employee permission set license.

In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.

In order to leverage organizational structure, the HR help app must be created in the main org.

HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

10. Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.

How should an administrator accomplish this?

Use an HTML component

Create CMS items.

Use a Flexible page layout.

Build a custom Lightning component.

Page 2 of 4

11. The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.

Which two things happen automatically when the site manager enables automation? Choose 2 answers

Customer portal members gain the ability to provide badges to other members.

Inactive and active members are assigned default reputation points.

Chatter influence is removed from the Contribution section on the Profile page.

Default point system and set of reputation levels become available.

12. What are three valid topic types? Choose 3 answers

Trending Topic

Navigational Topic

Standard Topic

13. Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.

Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers

Create Topics

Assign Topics

Tags Allowed

Member Can Access Topics

14. Which three fields are required creating Experience Cloud users using Data Loader? Choose 3 answers

Profile Id

First Name

Role Id

Profile Name

Currency

15. Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.

How should an administrator embed the chat window in an Experience site?

Add the Embedded Service component to Builder pages.

Create a custom component using the Embedded Service AP

Configure the Embedded Service connector.

Create an Embedded Service quick action.

16. Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.

What should be done to help UC with user management?

Recommend partners share user credentials.

Delegate external user administration.

Implement a limit on new users and password resets.

Create a new user form that automatically triggers a process to create a user.

17. Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.

What is the recommended way to add partners and internal users to the customer Expenence site?

Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.

Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.

Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.

Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.

18. Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.

Changing the Salesforce CDN overwrites LDS defaults.

Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.

19. A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.

What limitations should the consultant consider related to sharing and visibility for this license type?

All site users that require access to certain records for certain objects have the proper Sharing set.

Any site users that require access to specific records have the proper Sharing Rule.

All site users that require access to all records across all objects have the proper Sharing Set.

All site users have the appropriate role assigned.

20. Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site? Choose 3 answers

Create an FAQ Knowledge article.

Deploy a chatbox to address common questions.

Enable Chatter Questions to encourage peer-to-self-service

Create a public ‘’announcement only’ group for moderators to address common questions.

Create an FAQ rich text component on the Home page.

Page 3 of 4

21. What is required when creating portal users through Just-Time (JIT) provisioning?

FederationIdentifier

Organization_id

FirstName

User.Role

22. The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.

How should the Salesforce Administrator accomplish this?

Mark old topics as Inactive and assign articles to the new active topics.

Merge similar topics in Content Management.

Delete existing topics and assign articles to newly created topics.

Keep existing topics and reassign articles to newly created topics.

23. Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.

What is the first step the system administrator should take to create the site?

Update organization-wide settings.

Enable Search Engine Optimization (SEO).

Enable Digital Experiences.

Configure the default login.

24. Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

Manually share cases.

Move users who need case access to a higher level in the Role Hierarchy.

Configure an External Account Hierarchy.

Create a Sharing Set for the Account.

25. The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.

What could be two reason causing this issue? Choose 2 answers

The Salesforce Administrator is not assigned a role in Salesforce.

The Salesforce Administrator is not a member of the Partner Community

The account record associated with the contact record is not enabled as a partner.

The Salesforce administrator is not marked as a delegated administrator on the partner account.

26. Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.

Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

Permission Sets

Branding Sets

Sharing Rules

Audience Targeting

27. Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

Experience Tracker

Customer Insights

Community View

Einstein Customer

28. Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).

UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.

What are the two considerations for creating partner users and granting access? Choose 2 answers

Only business accounts can be created as partner users

Assign Partner Community license to partner users.

Assign Customer Community Plus license to partner users.

Only person accounts can be created as partner users.

29. As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.

Who will be able to view the Rich Content Editor component?

All Platinum customers

All customers from California

All customers

All Platinum customers from California

30. DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.

What should the Experience Cloud consultant recommend for record sharing?

Apex sharing

Sharing Set

Account Hierarchy

Sharing Rule

Page 4 of 4

31. Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.

Which other three features come standard with Salesforce PRM that DF can leverage without any code customization? Choose 3 answers

Partner Value Score Matrix

Case Escalation

Al-Powered Knowledge Base

Partner Incentivization Map

Chat

32. Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.

What should UC do to accomplish this?

Create a custom theme to apply to all Experience sites.

Reference a shared Bootstrap CSS file in all of the sites.

Create a custom template to apply to all Experience sites.

Send the style guide to Experience managers to implement.

33. hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

Assign a cloned standard site profile as the default for self-registration.

Use a restrictive default profile to begin with.

Create a separate profile for your self-service site and your partner portal.

Assign the standard site profile as the default for self-registration.

Use the same profile for your self-service site and your partner portal.

34. Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards

Which user license allows UMS to meet these requirements?

Customer Community

Channel Account

Commerce Portal

Platform Portal

35. No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.

What should the Experience Cloud consultant recommend for record sharing?

Role Hierarchy

Sharing Set

Sharing Rule

Super User

36. Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal.

Which setting should UMS enable in order for quest users to see the images?

“Enable Image Connect for guest users” in the Administration Workspace

“Let guest users view asset files and CMS content available to the community" in the Administration Workspace

“Allow guest users to self register” in the Administration Workspace

The "Jepson" theme in the Builder Workspace

37. Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC’s business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.

What should BC closely into during the evaluation phase?

Lightning Bolt solutions

Community Connect

Digital Experience framework

SDLC (Software Developer Life Cycle) for Experiences

38. Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.

If CK has a Partner user at a child account that creates a case, who will have access?

The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account

The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.

The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.

The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.

39. Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren’t’ able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

Retail managers need to be given super User access.

Retail managers needs to be put in the execute role in the Role Hierarchy

A Sharing Set needs to be created.

A sharing Rule needs to be created.

Experience Cloud Consultant Exam Dumps have been Updated

Experience Cloud Consultant Exam Dumps have been Updated

Share this post

Leave a Reply Cancel reply

Related Posts