CompTIA A+ 220-1001 Exam Updated Actual Questions

1. Which of the following is the MOST likely cause for a network PC to have an APIPA address?

2. Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable.

Which of the following will MOST likely fix this issue?

3. Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues.

Which of the following should a technician check FIRST?

4. Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.

Which of the following would be the BEST way for a technician to assist Joe?

5. A technician is buying a PC that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future.

Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?

6. Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers.

Which of the following should the technician do NEXT?

7. A customer asks a technician to help set up a specialized computing system for video editing.

Which of the following should the technician install on the workstation to BEST meet the customer’s specifications? (Choose two.)

8. Company management wants to be able to give users the ability to work remotely during periods of bad weather.

Which of the following should be enabled to allow the workforce to do this?

9. An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office.

Which of the following would be the BEST recommendation?

10. The touch-screen feature on a Windows device has stopped working.

Which of the following should the technician check FIRST?

11. A technician needs to call a user’s cellular provider to troubleshoot a network speed issue with the user’s mobile device.

Which of the following technologies is the technician troubleshooting?

12. A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen.

Which of the following should the technician check?

13. A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error.

Which of the following is the MOST probable cause of the error?

14. A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources.

Which of the following is the MOST likely cause of the issue?

15. A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contracts controls does not cause much change.

Which of the following components MOST likely needs to be replaced?

16. An administrator has configured a server to host virtualizes instances. The requirements of each VM must be able to scale automatically depending on peak and off-peak usage.

Which of the following terms BEST describes this type of cloud concept?

17. A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee.

Which of the following motherboard/processor combinations should the technician order get the BEST performance while minimizing licensing fees?

18. A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels.

Which of the following should a technician do FIRST?

19. An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.

Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?

20. A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager’s printer until the new printer arrives. The manager’s printer is currently used via USB connection, and there are no network jacks available for use.

Which of the following is the BEST way for the technician to allow access to the printer?

21. CORRECT TEXT

Ann, a local librarian, has had a previously used wireless access point donated to her. She has instructed you to configure this new wireless access point for her public library. Ann plans to allow anyone to connect to the access point without having to ask her for configuration information. Additionally, Ann knows that her neighbors have wireless network and wants to ensure that her network has the least likelihood of interfering with the other networks. Ann has provided you with the following information.

Wireless Name: Library

New Router Password: Secure$1



INSTRUCTIONS

INSTRUCTIONS: Select the Public Library in the diagram to configure the wireless network. Once the wireless network tabs are configured, select the save button. When you have completed the simulation, please, select the Done button to submit.

22. Which of the following is designed to function BEST in harsh lighting conditions?

23. Which of the following is used to connect a headset to a laptop?

24. A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently.

Which of the following next steps will MOST likely resolve the issue? (Select two.)

25. A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.

Which of the following should me the technician do FIRST?

26. The IT department recently upgrade client computer for the graphics department. A user reports the new computer has not worked since up. It, makes unusual sound when pressing the power button.

A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but display the message NO source.

Which of the following BEST explains the cause of this problem?

27. A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available.

Which of the following configurations would the technician MOST likely select?

28. Which of the following channels would commonly be used on an 802.11 wireless network?

29. A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server running RAID 5.

Which of the following RAID solutions should be implemented in this scenario?

30. A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard.

Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

31. A customer reports being unable to access email on desktop workstation, however, other office application are working. A technician determines the computer has an IP address of 169.254.1.10. The technician learns from the customer that the computer recently was moved across the room.

Which of the following troubleshooting steps should technician take NEXT?

32. Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.

Which of the following should a technician recommend to BEST accommodate Ann’s needs?

33. About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server.

Which of the following should the technician check NEXT?

34. Which of the following peripheral types is MOST likely to be used to input actions into a PC?

35. Company management wants to give users the ability to work from home during periods of bad weather.

Which of the following would enable the workforce to do this?

36. A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB.

Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)

37. A customer wants to purchase a new home computer. The machine will mainly be used for internal browsing and streaming video, except on weekends when the customers’ son will use it to play games with friends.

Which of the following should the technician focus on to meet these requirements?

38. A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines.

Which of the following features should the administrator utilize to complete the task?

39. A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost.

Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

40. A customer contacts the help disk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%.

Which of the following components are the MOST likely causes the issue? (Select three.)

41. A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not.

After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?

42. A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down.

Which of the following is the MOST probable cause of the issue?

43. Which of the following connects a PC to its default gateway?

44. A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night.

Which of the following adjustments would be MOST appropriate?

45. Which of the following connector types is used to terminate household telephone cabling?

46. A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.

Which of the following server types should the technician log in to in order to resolve the problem?

47. A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct.

Which of the following configurations could cause the decreased performance?

48. Which of the following devices is used to implement network security policies for an environment?

49. A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.

Which of the following BEST meets these needs?

50. Which of the following technologies can be used for wireless payments?

51. An end user wants to have a second monitor installed on a laptop.

Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

52. Multiple users report that the network printer, which is connected through the print server, is not printing.

Which of the following should a technician do FIRST to remedy this situation?

53. An ISP has notified a SOHO user of a usage increase on the user’s network. The user is concerned the WiFi network is being utilized by unauthorized users.

Which of the following would minimize the unauthorized use of the WiFi network?

54. CORRECT TEXT

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11



INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

55. A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down.

Which of the following is MOST likely causing the problem?

56. A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.

Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)

57. A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system. All the computers inside the company are installed using UEFI mode selected. The message on the screen shows a failed attempt to connect to a PXE server.

When requested, the end user reported trying to improve the computer’s speed by changing some BIOS configurations randomly.

Which of the following should the network administrator check FIRST inside BIOS?

58. A network administrator must install a device that will proactively stop outside attacks from reaching the LAN.

Which of the following devices would BEST meet the organization’s needs?

59. Which of the following resources in the MOST critical when using cloud file-storage synchronization applications?

60. Which of the following ports are used for secure sessions? (Select two.)

61. After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists.

Which of the following should a technician do NEXT to restore the previous functionality?

62. A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply.

Which of the following commands will MOST likely resolve the issue?

63. A network administrator is attempting to access the firewall while inside the datacenter.

Which of the following peripherals must be connected to do so?

64. Which of the following services provides the ability to resolve UNC to appropriate IP addresses?

65. CORRECT TEXT

The network administrator has changed the IP address of ComputerA from 192.168.1.20 to 10.10.10.20 and now jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name.



INSTRUCTIONS

Using the available tools, resolve the connectivity issues.

After troubleshooting the issue, verify a successful connection.

If at any time you would like to bring back the initial state of the simulation? please click the Reset All button.

66. A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity.

Which of the following is MOST likely causing the problem?

67. A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.

Which of the following BEST address the customer’s concerns? (Choose two.)

68. The graphics has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue.

Which of the following is the MOST likely cause of this problem?

69. In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?

70. A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.

Which of the following steps should the technician take to address these issues? (Choose two.)

71. Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software.

Which of the following should the technician do to resolve the issue?

72. Which of the following charging and data ports has a non-directional connector?

73. A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors.

Which of the following is MOST likely cause of the errors?

74. A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.

Which of the following steps should the technician take to resolve this issue? (Choose two.)

75. A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages.

Which of the following is MOST likely the cause of this issue?

76. A customer is using a cloud storage program that maintains a copy of local file on the cloud storage servers. The WF network is not very fast, and the customer users bandwidth intensive video streaming all day.

Which of the following parameters should be adjust to keep the cloud storage program from using too much bandwidth?

77. A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off.

Which of the following MOST likely need to be performed? (Choose two.)

78. A technician receives a cellular from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet.

Which of the following would be the MOST appropriate connections for the technician to use?

79. A projector’s image begins to flicker during a presentation. The laptop display does not produce this issue.

When a technician changes the resolution on the laptop, the issue persists.

Which of the following is the NEXT step the technician should take?

80. A technician manually configured the wireless connection on the Chief Information Officer’s (ClO’s) new laptop so it can communicate with the network at the office. The CIO now is having trouble connecting to a guest WiFi hotspot While the device has a gateway address and says it is connected, the CIO cannot access company email

Which of the following would BEST resolve the issue?

81. A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine.

Which of the following should be done NEXT?

82. An end user reports a printer error that states “Replace filament”. With which of the following types of printer is the end user MOST likely having problems?

83. A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.

Which of the following would be the NEXT troubleshooting step to perform?

84. Which of the following devices can be used to connect multiple devices within broadcasting to every network port?

85. CORRECT TEXT

You need to configure your mobile device to send and receive electronic messages from your company.

You must use the company’s WLAN as all e-mail services are on default non-secure ports.

The company’s WLAN is broadcasting across the company for easier access. Both incoming and outgoing servers require login credentials.

Use the following parameters:

• Email address tech@techies com

• Password P@SSwOrd

• Pop techies com Port 110 Security. None

• IMAP techies com Port 993 Security SSL

• smtp.techies.com Port 465 Security: TLS

• Company SSID Techies

• Security WPA2

• Passphrase P@SSwOrd

• SSID is not broadcasted



INSTRUCTIONS:

Update the mobile device’s parameters to fit the criteria.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

86. A user wants to print a large job on both the front and back sides of the paper.

Which of the following settings should the technician advise the user to change in the printer settings?

87. Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?

88. A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.

Which of the following is the BEST way to proceed?

89. A technician is replacing the LCD panel in a laptop.

Which of the following components is MOST likely to be damaged accidentally during the repair?

90. A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it.

Whish of the following is the BEST RAM type for the technician to retrieve?

91. The feature that allows users to store files in cloud-based when necessary, but can removed when space is freed up, is known as:

92. A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems.

Which of the following is MOST likely the cause of the performance issue on the device?

93. Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP.

Which of the following should the technician check NEXT?

94. A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.

Which of the following are the MOST probable root causes for the given failure? (Choose three.)

95. Which of the following is the main purpose of the +5VSB output of a power supply?

96. A technician is hired to install network cable in a crawl space running the length of a hallway.

To do so without a fire code violation, which of the following types of cable should the technician run?

97. DRAG DROP

Drag each mobile technology to the description of its use. Some answers will not be used.

98. A technician wants to block remote logins to a server.

Which of the following ports should be blocked?

99. A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information.

Which of the following configurations would BEST fit this customer’s needs?

100. A network administrator would like to increase network bandwidth to iGbps between two office buildings that are 0.5mi (805m) apart.

Which of the following would be the BEST solution?

101. A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128 GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server.

Which of the following will not allow the server to recognize all of the memory installed at the same time?

102. A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall.

Which of the following should the network administrator do NEXT?

103. Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)

104. During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded.

Which of the following tools should the technician use to verify this has been completed?

105. A technician would like to install an internal storage drive for a computer.

Which of the following cable connectors would MOST likely be used to transfer data? (Select TWO).

106. A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter.

Which of the following components is the MOST likely cause of this behavior?

107. Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port.

Which of the following should Joe check NEXT to resolve the issue?

108. A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity.

Which of the following should the technician do FIRST?

109. Which of the following is an APIPA address?

110. A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.

Which of the following should the technician perform FIRST to troubleshoot the problem?

111. Which of the following BEST describes the purpose of an IPv4 subnet mask?

112. A customer’s workstation will not boot A technician runs diagnostics on the system and discovers it is set up in a RAID 0 configuration, and a single SATA hard drive failed. The system was set up for Performance. Once repaired the customer request redundancy be built into the system and an increase in performance.

Which of the following describes how the technician should set up the new RAID configuration?

113. A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Execute Officer (CEO). The CEO cannot afford any downtime.

Which of the following is the BEST type of memory module to purchase?

114. Which of the following cloud computing concepts allows scalable services to be provided to the client?

115. A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users’ computers are all in the same workgroup and are connected physically to the same network switch. The technician needs to make sure all users can print to the new printer through the switch.

Which of the following should the technician configure?

116. Several company users are frequently forgetting passwords for their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

117. A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the

technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.

Which of the following should be technician check NEXT to resolve this issue?

118. An end user has signed up to use a web-based calendar application.

Which of the following solutions has the user purchased?

119. A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.

Which of the following should the technician do NEXT to troubleshoot this problem?

120. An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building.

Which of the following network types does this describe?

121. A technician is troubleshooting what appears to be a RAM issue on a PC.

Which of the following symptoms would indicate if this is a RAM issue?

122. Which of the following Ethernet cables would BEST support an application that requires a 600 Mbps throughput at the lowest price point?

123. The ability for new computers to be automatically connected to the network is provided by the:

124. A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.

Which of the following settings should the technician change to resolve this issue?

125. Which of the following IEEE 802.11 standards includes the use of MIMO technology?

126. A small business owner with a limited budget wants to host a company website and ERP applications in the cloud.

Which of the following would be the BEST cloud model to accomplish this task?

127. The cloud model that represents a company maintaining some data in on-premise storage and some data in cloud-based storage is known as:

128. Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine.

Which of the following steps should the technician take to resolve this issue?

129. A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.

Which of the following should the technician do NEXT?

130. Which of the following terminates a coaxial cable?

131. A server administrator set up a VM to be used in a lab setting. A technician is setting up thin-client computers to access this VM.

Which of the following tasks are required to complete the project? (Choose three.)

132. A user receives the following error message when powering on a computer:

Hard drive cannot be found.

A technician restarts the computer, and it boots the OS normally. Several days later, the user reports another problem, but rebooting the computer does not resolve the issue. The technician replaces the motherboard, keeping the same CPU, battery, RAM, and hard drive. The user cannot authenticate at the login screen

Which of the following would BEST explain the causes of the problem? (Select TWO)

133. Which of the following wireless standards is only capable of 5GHz frequencies?

134. CORRECT TEXT

The network administrator has changed the IP address of ComputerA from 192.168.1.20 to 10.10.10.20 and now Jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name.



INSTRUCTIONS

Using the available tools, resolve the connectivity issues.

After troubleshooting the issue, verify a successful connection.

If at any time you would like to bring back the initial state of the simulation? please click the Reset All button.

135. Which of the following devices performs forwarding decisions based on MAC addresses?

136. A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware.

Which of the following devices would BEST meet the owner’s needs?

137. A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.

Which of the following will resolve the issue?

138. Some users are unable to access the Internet form their workstations.

A technician runs the ipconfig command on one of the workstations and sees the following:





The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and gets no response. The technician is able to successfully ping an adjacent workstation but cannot ping the print server on the floor below.

Which of the following is the MOST likely cause of the Internet connectivity issue in the office?

139. Which of the following devices can utilize VLANs to secure networks?

140. Which of the following cable types should be used to connect a cable modem to a SOHO router?

141. DRAG DROP

A customer, Ann, has requested two custom PCs, one to be used for gaming and the other to be used as a virtualization workstation for her business.

The gaming PC should support the latest games and gaming peripherals.

The virtualization workstation should be able to host several production virtual machines as part of Ann’s home business.



INSTRUCTIONS

Use the tabs at the top to switch between the PCs.

Objects should be placed on the appropriate slot/display areas and can only be used once.

All slot/display areas should be filled.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

142. A user is having a problem with printing a specific document type.

The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.

Which of the following should a technician do FIRST in troubleshooting the problem?

143. Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

144. A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation.

Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

145. An engineer is working at a remote site that does not have Internet access.

Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?

146. An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad

but not when it is connected to a charging cable. Other devices charge without issue when the cable is used.

Which of the following should the technician perform FIRST to resolve the issue?

147. A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on local disk 0, physical disk 2 has failed.

Which of the following is the BEST course of action to take to resolve the problem?

148. A user reports being unable to browse the internet. A technician believes the cause of the issue is related to DNS.

Which of the following should the technician perform NEXT?

149. A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics.

Which of the following configurations would correct this behavior?

150. A user is unable to print to a printer on the network. When a technician runs the ping command, the technician receives a response. However, the hostname is correct when the technician runs the nslookup command.

Which of the following BEST describes the issue the technician is seeing?

151. A user is configuring a mobile device to retrieve email from an ISP In the process of verifying the connection, the user receives a message stating the outbound connection cannot be completed

Which of the following BEST describes the user's connection trouble?

152. A technician is selecting a long VGA cable to run through the walls and ceiling to a projector.

Which of the following cable features will help minimize interference with the video signal?

153. Which of the following is a common use tor NAT?

154. An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack.

Which of the following tools should the technician use to continue troubleshooting the connection?

155. Which of the following offers the FASTEST download speeds for home users?

156. Which of the following speeds would a wireless network perform at when the network is built in bridge mode containing 802.11g, 802.11n, and 802.11ac access points?

157. Which of the following protocols operates without a port number assignment?

158. A user’s personal laptop has been behaving erratically for the past month. Today, however, the user cannot perform any work on the laptop, as the device locks up immediately after logging on. Believing the issue to be a malware infection, a technician takes the laptop back to the workbench for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The user reports only new software installations have been made to the laptop.

Following best practice methodologies, which of the following should the technician perform NEXT to resolve the problem?

159. A technician Is configuring a customer's workstation that has two open M.2 peripheral slots available. The customer has requested the fastest read and write times to primary storage.

Which of the following technologies would support this request?

160. A technician wants to set up a virtual machine in a public cloud environment.

Which of the following cloud models should the technician use?

161. An office worker requests dual-screen capability with a laptop.

Which of the following peripherals is required to fulfill this request?

162. A laser printer in a SOHO is experiencing frequent jams. The printer has been reliable in the past After installing a maintenance kit. the issue persists

Which of the following is the MOST likely cause of the

163. A client asks a technician to put together a custom device quote for NAS. The client requires the best network performance and the highest redundancy.

Which of the following components would the technician MOST likely choose? (Select TWO).

164. A technician recently replaced a power supply In a user's PC. Since then, the PC powers off immediately and provides no feedback when the user launches certain applications. This occurs consistently after reboots.

Which of the following is the MOST likely cause of the issue?

165. A user is looking for software that can overlay information on objects seen through the camera of a mobile device. This is an example of.

166. A user wants to add static storage to a laptop and is unable to physically take it apart.

Which of the following would be the BEST solution?

167. Which of the following Is a benefit of setting up VMs with a public laaS provider?

168. A technician creates a VM in a public cloud to test a new application and then deletes the VM when finished.

Which of the following BEST describes this type of cloud environment?

169. A user's monitor Is not displaying colors correctly since It was moved to a new desk. A technician Investigates and discovers the user has two monitors: one is connected to the PC via a DisplayPort cable, and the other is using VGA. The technician traces the cables and finds the VGA-connected monitor Is not displaying any red colors.

Which of the following is MOST likely the issue?

170. Ann. an end user, hears multiple beeps each time she attempts to start her workstation, but the computer does not boot successfully. The workstation was recently serviced for a separate issue.

Which of the following will MOST likely resolve the current issue with the shortest amount of downtime?

171. A company is terminating Cat 6 wiring at a 110 block.

Which of the following should be used?

172. A company is hosting a Windows email server on its premises Company policy is to use encryption on incoming and outgoing email services An administrator recently upgraded the company's firewall Users report they can receive email, but no one can send email.

Which of the following ports should the administrator open on the new firewall?

173. A technician is selling up a router at a remote location. The technician must be able to connect to the router through a console router in the event the broadband connection fails.

Which of the following Internet connections should be implemented?

174. Which of the following would provide power to an access point?

175. A user powers on a laptop and receives a message that it is under power.

Which of the following should the user check FIRST?

176. A technician sets up 100 VMs networked in a cloud environment.

Which of the following?

177. A technician has built a custom workstation for an end user. The end user reports that the workstations ran for a few minutes and then crashed. When the user subsequently boots the workstation, it crashes much more quickly.

Which of the following did the technician forget to do when building the workstation?

178. A user is working on a company laptop at an airport and needs to update and email a confidential file with sensitive information. To which of the following should the user connect in order to send the message security?

179. After a new laser printer was installed, users began reporting issues. Duplicate copies of print jobs were not delivering fully separated copies; instead, similar pages were being stacked.

Which of the following settings MOST likely needed to be checked to correct this issue?

180. Which of the following can be used to connect to external devices, can provide charging capability can pass video signals to a monitor, and Is capable of 40Gbps data transfers over a single cable?

181. A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible.

Which of the following drive types BEST meets this requirement?

182. A user is accessing webmail and needs to encrypt the contents of the email message and attachments prior to sending.

Which of the following should be configured to accomplish this task?

183. A company is using a high-speed impact printer to create invoices on multi-layer forms. The printing on the top copy looks OK, but the lower copies are almost unreadable.

Which of the following parts is MOST likely causing the problem?

184. A technician deploys a new laptop lo Ann. a user, who travels frequently and uses a Bluetooth mouse. Ann reports that while typing on the keyboard, the mouse pointer randomly moves around and selects things she did not intentionally click on.

Which of the following should the technician check NEXT to resolve this issue?

185. A technician recently installed a new router. Since the installation was completed, a user's PC loses network connectivity when another user's PC comes online.

Which of the following commands are BEST for the technician to run to resolve this issue? (Select TWO).

186. CORRECT TEXT

You need to configure your mobile device to send and receive electronic messages from your company.

You must use the company’s WLAN as all e-mail services are on default non-secure ports.

The company’s WLAN is broadcasting across the company for easier access.

Users must authenticate to the server with the same credentials in order to send and receive email.

Authentication should be enforced in the settings of the mobile device using the following parameters:

✑ Username: [email protected]

✑ Password: P@$$w0rd

✑ Outgoing server: mail.techies.com

✑ Incoming server: pop3.techies.com

✑ Company SSID: Techies

✑ Security Key: CA:FE:33:71:00



INSTRUCTIONS:

Update the mobile device’s parameters to fit the criteria and support the strongest encryption available.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

187. Which of the following wireless networking protocols operates on the 5GHz band and provides data rates in excess of 750Mbps?

188. Which of the following connector types can be plugged into a device both right-side up and upside down?

189. A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter.

Which of the following types of cloud model should the administrator consider?

190. A company requires an internal network device that can assign network addresses and configure the next hop for network hosts.

Which of the following network protocols must this device provide?

191. A technician needs to run cabling from the patch panel to a new breakout box.

Which of the following should the technician use to connect the cable to the jack at both the new location and the patch panel in the network wiring closet?

192. A customer travels often and needs to connect a laptop to the home office server. The customer wants to use a cell phone data connection but has connected to the wrong network in the past.

Which of the following would work BEST to ensure a secure connection through the cell phone?

193. A small business owner wants 10 purchase a primer for the office. The owner needs the printer to be accessible from all workstations but not have functionality lied to one workstation. Purchasing additional computer hardware to support this objective is not an option.

Which of the following features should a technician recommend to support the owner's request?

194. Which of the following types of peripheral devices can be used to authenticate users on a computer system and provide access into a building?

195. Which of the following networking protocols would be BEST track packages through a sorting facility?

196. Ann, a user, reports she cannot view any emails from last year on her new smartphone. A technician checks Ann's webmail and confirms emails are present in the Inbox on the account, but they are not available on her phone. The email server settings are configured correctly on the phone.

Which of the following steps should resolve the problem?

197. Joe, a user, wants his desktop RAID configured to allow the fastest speed and the most storage capacity. His desktop has three hard drives.

Which of the following RAID types should a technician configure to achieve this?

198. Using cloud-based servers is an example of:

199. Which of the following is the type of address a DHCP server assigns on a network?

200. A technician needs to connect a user to a network share on the server.

Which of the following ports should the technician allow through the firewall?

201. A company is concerned about security of sensitive data on a laptop a user frequently takes off-site.

Which of the following enables hardware encryption to secure user data?

202. A technician is replacing the monitor on a PC. The new monitor has the same screen resolution as the previous one, but it is a different model. When the new monitor is turned on, the icons are displayed very largely.

Which of the following should the technician do FIRST to troubleshoot issue.?

203. An administrator is configuring a virtualization workstation that will host several mission-critical VMs for the human resources department. The workstation will be required to support multiple users at once, and large amounts of data will be accessed daily

Which of the following components will BEST meet these requirements? (Select THREE).

204. A small office wants to install a server that can provide name resolution for internal clients.

Which of the following server types would BEST accomplish this?

205. A technician is building a computer for a client. The lent saves large data files and wants a low-latency storage solution.

Which of the following storage options should the recommend?

206. A technician is troubleshooting a WiFi issues with a laptop user in a corporate office. The user can connect to web pages without trouble; however, the user cannot connect to the email server or print a locally stored document to the network printer. The technician cannot ping the mail server or the network printer. No other users are experiencing this issue.

Which of the following is MOST likely causing the issue?

207. A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and wants to add more RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4 and installs then in slots 3 and 4. While installing the RAM into the board, the user notices the board has “quad channel” etched near the RAM slots.

Which of the following can be said about the user’s channel configuration after upgrading the RAM?

208. The wireless feature of a user's laptop has stopped working. A technician replaces the wireless card, but the wireless range is now very limited. The technician removes the case.

Which of the following should the technician do NEXT?

209. A user notices a laser printer is picking up multiple sheets of paper from one of its paper trays. The problem started last week and has gotten worse.

Which of the following is MOST likely the cause of this problem?

210. A small company rents rack space in a colocation center, which was designed for high availability, for its servers that run critical business applications.

This Is an example of a:

211. An application developer has a high-end Windows 10 laptop, but the VM crashes when multiple applications are opened within it.

Which of the following should a technician configure to resolve the issue? (Select TWO).

212. Joe, a technician. Is trying to locate a specific network cable termination In a network closet. The cables are tangled and in knots. Joe Is able to access one end of the cable, but he cannot follow the cable through to the termination point.

Which of the following tools should Joe use to locate the terminated cable end?

213. A user's-screen tablet is having issues the screen orientation frequently being incorrect.

Which of the following is MOST likely causing the issue?

214. Ann, a customer, purchased a pedometer and created an account on the manufacturer's website to keep track of her progress.

Which of the following technologies will Ann MOST likely use to connect the pedometer to her desktop lo transfer her information to the website?

215. Which of the following network servers would be MOST useful in translating a URL into an IP address?

216. A business owner is concerned about excessive paper usage but is not concerned about the wear to the printer of the use of toner. The business owner asks a technician to find a low-cost solution.

Which of the following is the BEST action for the technician to perform?

217. A user is not receiving emails on a laptop. A technician is able to send emails using the local client, however no new emails are being received. The POP3 and SMTP settings in the corporate email configuration look correct. The technician notices a new antivirus program was installed on the machine recently.

Which of the following is MOST likely causing the program?

218. A company wants to use thin clients to run all the common business applications it uses.

The users need to share files and have a common email domain.

Which of the following cloud concepts should a technician recommend?

219. A user reports being unable to print to a network-based all-in-one printer. The issue consistently appears after power outages.

Which of the following should a technician perform to resolve the issue?

220. A user sets up cable modem at home and connects the modem to the ISP at the cable company.

Which of the following network types does this connection describe?

221. Which of the following would enable an IP address to be translated Into common language format?

222. Which of the following explains how a cloud computing provider is able to provide scalable services to several different clients?

223. The corporate office has mandated that all documents must be electronically signed and encrypted with a certificate in order to be stored on the network. The IT department has been asked to ensure the proper file format is used to accomplish this task.

Which of the following would satisfy the requirement?

224. A company wants to protect its users from malicious websites but also provide the ability to log traffic in and out of the network.

Which of the following should the company place within its network to BEST protect its users?