CompTIA A+ 220-1002 Core 2 Real Questions Free

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220-1002 core 2 is one of required tests for CompTIA A+ certification. The online CompTIA A+ 220-1002 Core 2 real questions are useful in the preparation. In real CompTIA certification 220-1002 exam, there are 90 questions, and you have 90 minutes to complete all the questions. 220-1002 exam languages are English, German, Japanese, Portuguese, Thai and Spanish. Free CompTIA A+ 220-1002 Core 2 real questions are available below.

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1. A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions .

Which of the following should a technician recommend?

Uninterruptible power supply

Surge protector

Power strip

Power distribution unit

2. Joe. a user, is receiving automated replies but does not remember sending any emails to those recipients He checks the sent items folder and sees email messages he did not send.

Which of the following would be the BEST way to resolve this issue?

Reset Joe's email password

Set up a rule to delete the automated replies

Mark the automated replies as spam

Rebuild Joe's profile

3. A technician is developing a backup and disaster recovery plan for a customer. The customer requires quick file recovery when necessary, but wants to ensure recovery is possible in case of a complete disaster, with data loss of no more than three days .

Which of the following backup procedures should the technician suggest to BEST meet the customer's needs?

Configure backups to the cloud storage and set minimum retention.

Schedule daily backups to local storage and weekly backups to cloud storage

Archive to tape that is stored in an isolated part of the building.

Back up to local storage that in turn is backed up to the cloud storage

4. A Chief Executive Officer (CEO) is giving a presentation at an industry conference but forgot to bring a laptop. The company has emailed several large presentation files and the links to several videos that will be streamed during the presentation. While showing the last video, it starts to buffer, times out. and will not display. The CEO restarts the phone that is being used for the presentation and verifies there is enough free storage space, but the video still will not play.

Which of the following is MOST likely causing the Issue?

Data transmission over limit

Unauthorized account access

Resource over use

Unintended Bluetooth pairing

5. Which of the following Windows technologies can render a Me unreadable by anyone other than the file's creator?

EFS

DFS

Bit Locker

NTFS

6. A folder on an NTFS volume has the following permissions enabled for the administrators group: full control, modify, and write. A technician adds a permissions entry to the folder's security settings denying the administrators group write and modify access .

Which of the following permissions will the administrators group effectively have? (Select TWO)

Write

Read

Full control

Modify

Execute

Special permissions

7. An organization is developing testing schedules to ensure its disaster recovery plans will be effective in case of a disaster. In addition to the generators and UPS systems, which of the following should the technician recommend testing?

Server backups

Fire suppression systems

Emergency lighting

Alarm systems

8. A technician is working on a virtual server migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW. The technician needs to make the adjustments quickly.

Which of the following best practice processes should the technician perform NEXT?

Obtain end-user acceptance for the proposed changes and submit a change plan for additional work.

Submit the changes to the change board for approval.

Notify the change team of the changes needed and perform the changes.

Escalate to stakeholders and obtain override approval for out-of-scope changes.

Document the changes and perform the work.

9. A technician has identified malware on a user’s system .

Which of the following should the technician do NEXT according to malware removal best practices?

Enable System Restore and create a restore point so no data is lost

Educate the user about how to avoid malware in the future

Update the antivirus software and run a full system scan

Move the infected system to a lab with no network connectivity

10. An employee is taking a credit card payment over the phone, but the payment system has a temporary outage. To avoid inconveniencing the customer, the employee writes down the credit card number and expiration date on a notepad to be entered later.

This is in violation of:

PHI

PCI

Pll

PGP

11. Joe, a technician, recently installed drivers for a webcam, but he is now experiencing issues when trying to operate it .

Which of the following should Joe check NEXT to troubleshoot the issue?

Services

Device Manager

Event Viewer

Programs and Features

12. A systems administrator is configuring a new workstation .

Which of the following will MOST likely be the administrator's FIRST step?

Set the screen timeout lock

Change the default administrator account

Require a BIOS/UEFI password.

Enable full-disk encryption.

13. A technician wants to write a script that will check data line by line until the end of the file .

Which of the following elements will perform the check?

Loop

Integer

String

Variable

14. A technician discovers a user’s home computer has Windows Update disabled and suspects malware has replaced several Windows OS files.

After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?

xcopy

chkdsk

sfc

gpupdate

15. When a computer accesses an HTTPS website, which of the following describes how the browser determines the authenticity of the remote site?

Certificates

Software tokens

Firewall

Port security

16. Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting

email issues .

Which of the following is MOST likely the cause of the issue?

There is an OS update failure.

Out-of-office is turned on.

There is an Internet connectivity issue.

SMTP services are not running.

17. Several users at an office have noticed their computers have been behaving erratically over the past hour. A technician suspects there may be a network worm or a hardware failure because all the affected computers were purchased together .

Which of the following should the technician perform FIRST?

Download antivirus updates

Update the device drivers

Quarantine the affected systems

Perform hardware diagnostics

18. A technician needs to recommend a disaster recovery solution for a company that has three offices across two states.

The technician must ensure the solution has:

•. The ability to centralize data backups

• High availability

•. The ability to synchronize user data to local machines

Which of the following solutions will the technician MOST likely recommend? (Choose two.)

Cold storage of all corporate data

Redundant network links

Hot site

Servers at each location

Clustered backups

Cloud replication

Local backups

19. A company recently upgraded its computers from Windows XP SP3 lo Windows 7. Due to budget constraints, the company was not able to purchase newer machines. The computers do not have TPM chips. Out the company would like to secure the information on the local hard disk in case the hard drive is stolen, while being able to access all of its information even if users leave .

Which of the following would allow the company to accomplish this task?

Encrypted file system

BitLocker

Secure Boot

BIOS password

20. A user brings in a home desktop computer for cleaning. Upon opening the computer, a technician finds large amounts of dust and dirt inside .

Which of the following should the technician use to remove the excess dust and dirt?

A brush

A vacuum

Compressed air

A damp cloth

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21. A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away. The device is relatively new, so the user is concerned it is defective.

A technician inspects the device and see the following:

Which of the following should be changed to resolve this issue?

Privacy C Maps

Display C Brightness

Storage C Photos

Mail C Work

22. Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

BranchCache

Swap partition

Domain access

Proxy server

23. A user’s mobile social media application is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The user only has this application installed on their smart phone and no other devices .

Which of the following should a technician perform to resolve the issue?

Run a malware scan on the device.

Instruct the user to change the device’s password.

Disable access to the user’s contacts.

Deny access to text messages.

24. A user’s smartphone takes longer to access websites than it did prior to a weeklong vacation. The user also observes the smartphone no longer says LTE in the corner of the screen, but it has significant improvements in speed when connected to a local hot-spot .

Which of the following is the cause of the symptoms the smartphone is experiencing?

Network settings

Weak signal

Data limits

Airplane mode

25. Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

2GB

4GB

8GB

16GB

26. Which of the following BEST describes the purpose of an ESD mat?

Protects against accidental static discharge

Protects against dust/dirt contamination

Protects against accidental scratches

Protects against accidental water damage

27. Which of the following are method used to prevent an unauthenticated compute from establishing a connection as a node on a corporate network? (Select TWO.)

Port security

Anti-malware

Certificate

IDS

Firewall

Captive portal

28. A technician is updating a network switch at a location facility. The technician needs to ensure the data is not sent in plaintext over untrusted networks .

Which of the following should the technician use? (Choose two.)

SSH

SCP

TFTP

FTP

RDP

VNC

29. A technician determines a newly installed service is keeping a device from functioning in Windows .

Which of the following tools should the technician use to keep the service from being loaded on the PC reboot?

Task Scheduler

MSINFO32

System Restore

MSConfig

30. A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a "Stop" error on every boot.

Which of the following should the technician complete to resolve the issue?

Boot the workstation in safe mode and disable the graphics driver system tray menu

Boot the workstation in safe mode with networking and install the latest stable graphics driver.

Boot the workstation in safe mode and disable Windows driver signing requirements

Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings

31. Which of the following authentication methods was designed to be used primarily for administration purposes, such as giving users access to manage switches and routers?

RADIUS

LDAP

TACACS

Active Directory

32. Which of the following best practices should a technician observe to reduce the risk of electrical shock?

Keep components in an antistatic bag.

Remove metallic jewelry

Utilize proper cable management

Wear an ESD wrist strap

33. A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.

Whenever they attempt to launch the application, it fails and gives an error message .

Which of the following should the technician do FIRST?

Reinstall the application

Roll back the application to the earlier version

Clear the application cache

Update the OS of the smartphones

34. A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed .

Which of the following is the MOST likely cause of the issue?

Zero-day malware

Safari code injection

OS corruption

Overheating

Time sync failure

35. Which of the following file types should be opened when executing a PowerShell script?

.bat

.vbs

.sh

.ps1

.psd

36. A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors.

The specifications for the malware are:

Two 1GHz CPUs

2GB of memory

15GB hard drive

800x600 screen resolution

Which of the following should the technician do to resolve the problem?

Increase the number of CPUs

Increase the amount of memory

Increase the amount of hard drive space

Increase the screen resolution

37. A technology team is creating limits and guidelines for the use of company-provided software, equipment, and

Internet access .

Which of the following policies is needed?

Password policy

Acceptable use policy

Regulatory policy

Compliance policy

38. A technician is adding a folder lo a structure that Is several levels down from the top level. The technician wants to make sure the new folder will have the same permissions as the top level.

Which of the following should the technician configure?

Attributes

Inheritance

Replication

39. Which of the following is the memory limitation of a 32-bit OS?

16MB

2048MB

4GB

1024GB

2TB

8TB

40. A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists .

Which of the following should a technician perform to identify and resolve the issue? (Choose two.)

Run a virus scan with updated signature files

Uninstall any unknown browser extensions or add-ons

Install the latest version of the Internet browser

Enable SSL 3.0 in the browser settings

Delete all unknown registry keys and reboot

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41. While preparing a computer that will be issued to a new user, the technician discovers the computer’s former user configured a supervisor password in the BIOS .

Which of the following can the technician do to allow the password to be removed?

Reimage the machine from a network share

Change the boot order and boot to an external drive

Remove and then replace the CMOS battery

Use the BIOS user password to reset the supervisor password

42. A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office .

Which of the following steps should the technician take FIRST?

Disconnect the PC from the network

Perform an antivirus scan

Run a backup and restore

Educate the end user

43. Which of the following devices provides protection against brownouts?

battery backup

surge suppressor

rack grounding

line conditioner

44. An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to -rwxrwxrwx .

Which of the following commands did the administrator use?

chmod

apt-get

chown

45. Which of the following Windows technologies can tender a file unreadable by anyone other the fole's creator?

EFS

DEF

Bitlocker

NTFS

46. A technician is working on a desktop computer that is not performing as expected. Program windows sometimes open and close without user intervention. Windows cannot check for OS updates, and some websites are not accessible .

Which of the following tasks should the technician perform FIRST?

Roll back recent driver updates.

Replace the defective keyboard.

Reset all the settings in the Internet Options.

Unplug the Ethernet cable.

47. A recent security breach has caused a large company to audit its own internal security policy. The breach Involved an unauthorized user gaming access to an unattended computer by exploiting default credentials and then further elevating system privileges .

Which of the following security measures would have MOST likely prevented the breach? (Select TWO).

Account lockout policy

Disabled guest account

Screensaver password locks

BIOS password

Password expiration

Logon time restrictions

48. A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.

Which of the following account types would the technician MOST likely set up on this kiosk machine?

Guest

Administrator

Power User

Remote Desktop User

49. A customer has called the help desk because a word processing application will no longer open. It was working fine earlier, but the user had to close a document quickly. An error message popped up about a network resource, and then the document crashed. Now, when the user clicks on the icon to launch the application, it does not give an error and will not open .

Which of the following should a technician do FIRST?

Run full antivirus and anti-malware scans on the computer.

Check the processes to see if the task is still running and kill it.

Reinstall the proprietary office suite of applications.

Connect the computer to the network and remap the share.

50. A technician is investigating an application that has crashed on a workstation. The application is displaying a generic error .

Which of the following tools should the technician use?

Performance Monitor

Component Services

Task Manager

Event Viewer

51. Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?

macOS

Windows

Linux

Chrome

52. A desktop technician is responsible for the OS migration of 300 end users. As part of the migration, the technician must save the end users* data to a temporary shared drive. The data must include any hidden files to ensure 100% of the data is retained .

Which of the following commands will achieve this result by default?

robocopy

copy

xcopy

53. What a user is allowed to do on a computer network would be addressed in:

a user acceptance policy

regulatory and compliance policy

a password policy

an acceptable use policy

54. Which of the following security principles help to prevent employees from changing files they are intended only to view?

DLP

MDM

ACL

MFA

55. A user installs a flashlight application on a phone. The user later discovers this application was stealing users' data files, pictures, call history, and other private information. The user wants to prevent this from happening in the future .

Which of the following would BEST prevent this from reoccurring?

Only install applications that request appropriate permissions

Only install applications made by large and well-known companies

Install an antivirus on the mobile O

Use a mobile device manager to increase security on the phone.

56. A technician is decommissioning a workstation that contains Pll. The HDDs cannot be used in another device, and all data must be destroyed.

Which of the following actions would BEST fulfill these requirements? (Select TWO)

Physically damage the drives.

Leave the drives in the workstation since it will be decommissioned

Take a picture of the drives individually and their serial numbers

Send the drives to a certified third-party vendor for destruction.

Perform a low-level format before removal

Set a complex hard drive password.

57. A technician is installing a private PC in a public workspace .

Which of the following password practices should the technician implement on the PC to secure network access?

Remove the guest account from the administrators group

Disable single sign-on

Issue a default strong password for all users

Require authentication on wake-up

58. A technician maps a network printer for a few users in an office. The users are initially able to print, but about a week later, they cannot print to the network printer .

Which of the following should the technician do to ensure all users can print?

Configure the printer NIC to use full duplexing.

Locally attach the printer to the user’s device.

Configure the printer to use a dynamic IP address.

Map the printer by hostname rather than IP address.

59. A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved .

Which of the following methods would the technician MOST likely perform on the computer?

Unattended installation

Refresh upgrade

Clean installation D In-place upgrade

60. Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobile users can connect to the Internet using cellular service, but they cannot access any internal resources on the WLAN. The technician received alerts of devices failing throughout the network due to a power outage.

Which of the following is MOST likely causing the wireless issues?

SSID is configured to not broadcast.

The system locked out for all wireless users.

The DHCP scope for WLAN is full

The WAP in the warehouse is down

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61. The IT department has installed new software in the folder C:Program FilesBusiness Application. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:

Cannot save file C: Program FilesBusiness Applicationfile1.wrk C Access is denied.

Which of the following would be the MOST secure solution to this error?

Add Ann to the local Power Users group

Set the software to save to the %APPDATA% folder

Add Ann to the local administrator group

Give Ann write access to C:Program Files

Give Ann permission to elevate her permissions through a UAC prompt

62. A user’s corporate email is missing the shared inbox folders that were present before the user went on vacation. The technician verifies the user is connected to the domain and can still send and receive email .

Which of the following is MOST likely causing the missing folders issue?

The Internet security options have changed

The operating system updates have changed

The network directory permissions have changed

The user account permissions have changed

63. A user is having network printing issues. The user indicates printing was working fine moments ago, but now there are no printers displayed in Microsoft Word .

Which of the following should a technician check FIRST?

The toner volume in the printer

The USB cable from the PC to the printer

The printer driver version

The print spooler service

64. Which of the following application installation methods requires the use of a valid IP address?

USB

Network-based

Script-based

CD-ROM

65. A technician needs to connect to a network switch in a remote location. The technician wants to make sure the data passed over the wire is encrypted so it cannot be read by someone using a sniffer .

Which of the following connection protocols should the technician use?

Telnet

SSH

SMB

HTTP

SFTP

66. A manager with a restricted user account receives the following error message:

Windows Update cannot currently check for updates because the service is not running.

The manager contacts the help desk to report the error. A technician remotely connects to the user’s computer and identifies the problem .

Which of the following should the technician do NEXT?

Reboot the computer

Restart the network services

Roll back the device drivers

Rebuild the Windows profiles

67. A technician needs to allow RDP access for a user. Port forwarding is already set up for port 3389. The technician will have to change the listening port for the new access .

Which of the following OS tools should the technician use on the PC to change the listening port for RDP?

Local firewall

MSTSC

MSINFO32

Services

68. Six months after a new version of an OS was released to the market, end users began to lose access to application updates .

Which of the following was MOST likely the reason for this issue?

Update limitations

Limited access

End-of-life

Network connection

69. HOTSPOT

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

70. A technician needs to connect to a server using a secure terminal application. The technician must be able to reboot the server quickly and restart all the daemons with this application.

Which of the following methods will the technician MOST likely use? (Select TWO)

SSH

Telnet

Putty

HTTPS

Remote Assistance

RDP

71. A user’s smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures .

Which of the following steps should be taken FIRST to determine the cause of the issue?

Uninstall the camera application

Check the application permissions

Reset the phone to factory settings

Update all of the applications on the phone

Run any pending OS updates

72. A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.

Which of the following should the technician replace to prevent these issues in the future?

System memory

Surge protector

Hard drives

Battery backup

73. A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory .

Which of the following should the technician use to accomplish this?

Devices and Printers

Sync Center

Device Manger

Power Options

74. A technician is encrypting the company's laptops using BitLocker, but some of the laptops do not have a built-in TPM .

Which of the following would enable the technician to use BitLocker on these machines?

A USB key

A firmware update

A local disk

Two-factor authentication

75. A technician plugs a 16GB jump drive into a Windows PC, and it has multiple smaller partitions that are unwritable .

Which of the following single DiskPart commands can be used to restore the drive, allowing it to be formatted to full capacity?

extend

merge

clean

repair

76. A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened .

Which of the following is the NEXT step the technician should take to resolve the issue?

Check for and apply software updates

Perform repair installation on the application

Add the user to the local administrators group

Rebuild the user’s mail profile

77. A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there .

Which of the following steps should the technician take NEXT?

Disable application startup.

Rebuild the user profile.

Reinstall the operating system.

Disable Update Services.

78. A technician is working on a computer that has the following symptoms

• Unable to access the Internet

• Unable to send email

• Network connection (limited or no connectivity)

The technician runs hardware diagnostics on the computer and verifies the computer's NIC is funcboning correctly. The technician attempts to access the Internet and receives the message: page cannot be displayed. The technician runs a command to verify the computer network settings and sees the following information

IP address:192.166.0.100

Subnet mask.: 255.255.255.0

Gateway: 192.168.0.1

DNS: 192.168.0.1

The technician confirms other computers on the network can access the Internet .

Which of the following is MOST likely causing the issues?

Rogue antivirus

Firewall rule

Ransomware

Proxy settings

79. A user is unable to access certain files fram a specific folder .

Which of the following commands should a technician use to modify the file permissions for a specific file?

chown

grep

80. A Linux user report that an application will not open and gives the error only one instance of the application may run at one time. A root administrator logs on ot the device and opens terminal .

Which of the following pairs of tools will be needed to ensure no other instance of the software are correctly running?

Pad and chmod

Node and vi

Is an chown

Ps and kill

Op and rm

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81. A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.

Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

Windows 7

Windows 8

Windows 8.1

Windows 10

82. An office building lost power, and the generator started up. Users on several floors have reported their machines will not start, even though the generator is running. A technician works to divert power from other floors until all users are able to work .

Which of the following is the BEST solution for the technician to recommend?

Add more redundancy to the power cabling

Purchase more battery backups for individual users

Implement desktop virtualization

Increase the capacity of the backup generator

83. Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is nor recognized .

Which of the following messages will be displayed?

NTLDR not found

No boot device available

Operating system not found

BIOS ROM checksum error

84. A systems administrator needs to add security to the server room.

Which of the following would provide the BEST security for the room? (Choose two.)

Universal serial bus locks

Personal identity verification cards

Privacy screen

Entry control roster

Door locks

Privacy window

85. Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online .

Which of the following is the MOST likely cause of Joe’s slow data speeds?

Joe’s data transmission is over the limit

The phone needs to be rebooted from overuse

The use of GPS interferes with data speeds

There is unintended Bluetooth pairing.

86. Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow .

Which of the following is the MOST likely cause of this issue?

Files disappearing

File permission changes

Application crash

Too many startup items

87. A company recently experienced a security incident in which an unauthorized user was able to insert a USB flash drive into a kiosk, launch a non-native OS. and deliver malicious payloads across the network .

Which of the following security measures would have been BEST to prevent the attack from being executed in the first place? (Select TWO)

Using a host-based antivirus with real-time scanning

Implementing automatic screen locks after 60 seconds of inactivity

Creating a strong BIOS'UEFI password

Disabling AutoRun for USB devices

Enabling the Secure Boot option

Changing the default administrator credentials

88. A technician needs to deploy a remote access technology to be able to access desktop computers. When a technician logs in to a user's computer, the user and the technician must be able to see the desktop simultaneously and use the mouse and keyboard .

Which of the following would be BEST suited for this task?

VNC

Telnet

SSH

RDP

89. Which of the following is a community supported, open source OS used for both services and workstations?

IOS

Windows 10

Linux

OS X

90. An issue with a user's computer was addressed several times by multiple technicians, but the User has continued to experience the issue. The User calls the help desk and insists on speaking to a supervisor; however, the

supervisor is away at lunch .

Which of the following should the technician perform FIRST?

Offer to address the concern since the supervisor is currently unavailable.

Show the work orders to the customer as proof the issue was resolved.

Tell the customer to return at a later time when the supervisor is available.

Call the supervisor on the phone and let the customer talk to the supervisor directly.

91. A security team is auditing a company’s network logs and notices that a USB drive was previously inserted into several of the servers. Many login attempts were then successfully performed using common login information.

Which of the following actions should be taken to close the vulnerability? (Select two.)

Disable guest account

Remove admin permissions

Modify AutoRun settings

Change default credentials

Run OS security updates

Install a software firewall

92. After connecting to the corporate VPN, a user's workstation is no longer able to browse Internet websites A technician discovers launching a different web browser on the same computer reaches the websites correctly.

Which of the following should the technician do NEXT?

Verify the browser's proxy configuration settings

Instruct the user to use the alternate web browser instead.

Disconnect and reconnect from the corporate VPN

Flush the workstation's DNS cache

Scan the user's workstation for malware

93. An administrator in the office must conned to a server at home .

Which of the following

home router settings will the administrator MOST likely configure to accomplish this

Port forwarding

Firewall settings

SSID broadcasting

MAC filtering

94. Joe. a user, cannot read encrypted email messages on a corporate smartphone, but he has been able to read them in the past A technician restarts Joe's smartphone. but the issue remains. The technician deletes the corporate email account and has Joe re-add it. verifying all settings are correct Despite these steps, the issue persists.

Which of the following is MOST likely causing the issue?

The certificate is expired

The TPM is bad.

The phone is not encrypted

The incorrect mail server is selected in settings

95. A new company policy states that all end-user access to network resources will be controlled based on the users’ roles and responsibilities within the organization .

Which of the following security concepts has the company just enabled?

Certificates

Least privilege

Directory permissions

Blacklists

96. A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection?

Create a policy to remove Internet access from the server during off hours

Set the local antivirus software on the server to update and scan daily

Ensure the server is patched with the latest security updates

Educate the manager on safe Internet browsing practices

97. A user is surprised that a newly installed third-party smartphone application requires permissions to access the camera, location, and microphone. Unaware of a reason why permissions are needed for the application to function as advertised, the user contacts the help desk for assistance .

Which of the following should the help desk team recommend the user do in this situation?

After granting these permissions, disable the camera and GPS

Install the application and change the permissions later

Cancel installation of the application and report it to the application source

Accept these permission requests and install the application

98. Ann a customer, allowed someone else to use her computer, and now some web pages do not display correctly in the browser A technician determines many of the browser settings live been changed.

Which of the following Control Panel utilities should the technician use to reset the browser settings to the defaults?

System/System Protection

Programs and Features

Network and Sharing Center

Internet Options/Advanced tab

99. A technician needs to secure a SOHO network against unauthorized access. A switch has been deployed, and all endpoints have been patched; however, not all of the endpoints are in use. A solution must be implemented to secure the unused endpoints .

Which of the following should the technician do FIRST?

Implement firewall rules and restrictions.

Disable the inactive ports.

Implement a NAC solution.

Enable MAC filtering.

100. Which of the following installation methods allows a technician to install Windows from a remote location

USB

NetBoot

PXE

CD-ROM

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101. A corporate network was recently infected by a malicious application on a flash drive that downloaded sensitive company files and injected a virus, which spread onto the network.

Which of the following best practices could have prevented the attack?

Implementing strong passwords

Changing default credentials

Disabling AutoRun

Removing Guest account

Encrypting data

102. A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter “J” assigned only to the drive .

Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

GPT

Dynamic

Basic

Extended

103. A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. The company’s security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory.

Which of the following BEST enforces this policy?

Delete the user accounts

Disable the user accounts

Restrict the user accounts

Reset the user accounts

104. A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.

Which of the following is MOST likely causing this error?

The computer has GRUB Legacy installed

Windows Startup services are not running

An incompatible partition is marked as active

An unsupported version of Windows is installed

105. The Chief Information Security Officer (CISO) wants to ensure the company is prepared in case of a ransomware attack. The CISO has requested network vulnerability scans, firewall audits, and ACL logs .

Which of the following should the CISO also request?

Audits of the cloud storage platform

Tests of the data backups

Physical penetration tests

NIDS signature updates

106. A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users’ accounts and passwords were compromised .

Which of the following MOST likely explains the compromised accounts?

Botnet

Ransomware

Antivirus definitions

Keylogger

107. A client wants a technician to create a PC naming convention that will make the client’s PCs easier to track and identify while in use .

Which of the following naming convention formats should the technician follow?

Domain name, location, IP address

Domain name, location, asset ID

Asset ID, MAC address

Location, RFID

108. CORRECT TEXT

To connect to a secure wireless network, a guest user logs in and is prompted to enter a code that is sent as a text message to the user .

Which of the following types of authentication is this an example?

Multifactor

RADIUS

TACACS

Kerberos

109. After setting up a replacement macOS device, Ann, a user, notices none of her previously saved passwords are automatically populating in her applications .

Which of the following would have prevented this scenario?

Enabling FileVault on the OS drive

Using the passwd command to manage her passwords

Configuring Gatekeeper to use the most secure setting

Configuring Keychain to save to an iCloud account

110. Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation .

Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

Acceptable use policy violations

Server configuration

Chain of custody

Data loss incidents

111. A technician recently built a gaming PC with a multicode CPU, 32GB DDR4 memory, a 1TB SSD. and a high-end GPU. The technician installed the OS and a new game but noticed the frame-rate performance was much lower than expected.

Which of the following should the technician do NEXT to address the performance issues?

Install a higher wattage PS

Download security patches

Defragment the drive

Update the device drivers

112. Which of the following is considered government-regulated data?

PII

End-user license agreement

Digital Millennium Copyright Act

DRM

113. A small business, which is located in a Hood plain, wants a technician to recommend a backup strategy that will allow for Its flies to be recovered at an alternate location within a few days following a disaster .

Which of the following backup methodologies will the technician MOST likely recommend''

Implement a hoi site in an area outside the flood plain.

Move all servers to an laaS provider and only use SaaS applications

Install cloud backup software and use it (or regular backups

Configure local tape backups and store them in a safe on site.

114. A customer is shopping for a new tablet. The customer is primarily concerned about transferring applications from the old tablet to the new one .

Which of the following specifications is MOST important when selecting a new tablet?

Screen size

Storage

Wireless speed

Operating system

115. A technician notices a Windows computer is running slowly. The computer boots up slowly and has long delays when executing large files. The technician runs Disk Cleanup, but the problem persists.

Which of the following will MOST likely help speed up the computer?

Boot into safe mode.

Reboot the computer

Defragment the hard drive

Install device drivers

116. Ann. a network engineer is performing an after-hours upgrade on a network switch During the activity. Ann notices an unrelated setting she believes is misconfigured She decides to change the setting during the upgrade which causes an outage .

Which of the following change management practices would MOST likely have prevented this outage?

Risk analysis

Change board approval

Scoping the change

End-user acceptance

117. A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications .

Which of the following are the MOST likely causes of these issues? (Select TWO).

System files have been deleted

Proxy settings are configured improperly

The OS has been updated recently.

There are disabled services on the vendor website.

Program file permissions have changed recently.

There is a rogue anti-malware program.

118. A technician responds to a call from a user who claims to have a virus on a workstation.

The technician observes the following notification from the system tray:

There are 1033 infected files on this computer. Click here to disinfect.

The link is blocked by the corporate content filter and displays a message stating the site contains known malware .

Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

Compare the startup items and services to a known clean image, and remove any startup items not found in the other image. Run an anti-malware scan.

Validate that the alerts are false positives, and disable security software on the workstation to prevent further false notifications.

Back up the user’s files. Restore the system to the original system image designated by corporate IT policies. Restore the user’s files.

Request a content filter exception to allow access to the link from the notification. Once available, follow the instructions on the linked site.

119. Ann, an employee at a company, calls the help disk to report issues logging on to a vendor’s website. Joe, the technician, is able to log in successfully with his credentials before going to Ann’s office. However, when he attempts to log in from Ann’s office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification.

Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.)

Ask Ann for her credentials to verify and log on to the vendor’s website from Ann’s laptop

Verify Ann’s laptop has the correct browser settings

Check all browser cached files on Ann’s laptop and log on to another vendor’s website

Attempt to log on to another vendor’s website from Ann’s laptop

Ask Ann about the notification and review the installed programs

Reinstall the browser, reboot the laptop, and check the vendor’s website again

120. Joe. an end user, just changed his network password A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password .

Which of the following Control Panel utilities can Joe use to help with this situation?

Credential Manager

Network and Sharing Center

Security and Maintenance

Troubleshooting

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121. A technician Is troubleshooting network connectivity and receives the following output:

Which of the following tools is the technician MOST likely using? (Select TWO)

ping

ipconfig

netstat

nslookup

tracert

nbstat

122. A customer has a Windows 7 x86 computer with 4GB of RAM and needs to upgrade the RAM to meet the minimum specifications for a new piece of software .

Which of the following should a technician recommend to the customer FIRST?

Migrating to a Linux OS

Installing a new SSD

Using a 64-bit architecture

Installing 8GB DDR4 RAM

123. A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The user requires the highest level of wireless security and various levels of desktop authentication to access cloud resources.

Which of the following protocols and authentication methods should the technician implement? (Select two.)

WPA

WPA2

WEP

TKIP

RADIUS

Multifactor

TACACS

SSO

124. A user attempts to log in to a Windows PC, but the computer returns to the login screen after entering the correct username and password.

A technician inspects the logs in Event Viewer and finds a message that corresponds to the user's login attempts:

The user profile for Userl5 could not be loaded. Ntuser.dat is missing or corrupt.

Which of the following would be MOST appropriate for resolving this issue?

Boot into safe mode and log in as User15 Remove extraneous startup programs

Go into System -> Advanced System Settings and remove the User15 profile.

Run the command sfc /scannow.

Delete the C:UsersUser15 directory from the computer.

125. A user is attempting to create a Windows fileshare on a Windows 10 workstation in a small peer-to-peer environment. The user is logged in with a Microsoft account .

Which of the following would be the MOST secure way to allow other users to access the share?

Create a new local user for peer-to-peer share access.

Provide other users with the Microsoft account information.

Set the share permissions to Everyone/Full Control.

Enable the local guest account access.

126. A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage.

Which of the following would the project team MOST likely add to the SOW?

Risk analysis

Plan to change

Backout plan

Change board approvals

127. A customer is presuming manager to get things done on time .

Which of the following has the project failed to do this case?

Follow up with the customer after project completion

Mention a positive attitude during the project

Disclose project expenses on social media

Communicate with the customer clearly

128. Which of the following must be enabled to configure 20 new machines to be booted over a network?

Multi-boot

Dynamic

PXE

GPT

129. Which of the following is used for building entry and computer access?

Smart card

Personal identity verification card

Hardware tokens

Key fobs

130. A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet.

Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).

Perform a system file check and replace any changed files with their original versions

Enable the pop-up blocker on the Internet browser

Uninstall any recently installed unknown programs and browser extensions,

Perform a hard shutdown and cold boot the computer

Scan the RAM and hard drive using an up-to-date antivirus program.

131. A company wants to move the contents of its users’ My Documents folders from their local hard drives to a file server so they are backed up every night .

Which of the following security concepts does this describe?

Organizational units

Folder redirection

Group Policy

132. A Mac user needs to configure a network device using a serial connection to enable a remote network connection .

Which of the following utilities would MOST likely be used to make the necessary changes?

Terminal

Disk maintenance

iCloud

Image recovery

133. A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server .

Which of the following Control Panel utilities should the technician use to configure the setting?

Internet Options C Advanced

Internet Options C Connections

Internet Options C Security

Internet Options C Content

Internet Options C Privacy

134. An application is installed and configured locally on a workstation, but it writes all the save files to a different workstation on the network .

Which of the following accurately describes the configuration of the application?

Network-based

Client/server

Application streaming

Peer-to-peer

135. Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

SSO

Permission propagation

Inheritance

MFA

136. CORRECT TEXT

A user opens a phishing email and types logon credentials into a fake banking website. The computer's antivirus software then reports it has several from the network .

Which of the following should the technician perform NEXT?

A Have the user change the password.

B. Update the antivirus software and run scans.

C. Disable the user's local computer account.

D. Quarantine the phishing email.

137. A SOHO user is working on a laptop, but the wireless connection indicator is showing a limited connection. Each time the user tries to access a website, the browser redirects to an unfamiliar authentication page .

Which of the following should the user check to troubleshoot the cause of the issue?

The existing wireless network connection

The signal strength from the ISP regional satellite

The data speeds from the user’s ISP

The user’s default gateway settings

138. A technician is installing new software on an older laptop that has a current OS. The software contains a database back end that also requires installation .

Which of the following should the technician review to ensure the software will run before installing it? (Choose two.)

Memory usage

Display settings.

Network utilization

Storage capacity

Firewall rules

Antivirus signatures

139. A technician is updating a Linux server that had been in storage. After booting into single-user mode, a command is issued that displays the technician's current location in the filesystem .

Which of the following commands was issued?

pwd

passwd

apt-get

grep

140. Which of the following security measures would BEST prevent unauthorized individuals from being granted access to a secure location?

An infrared retina scanner and RFID lock

Smart cards with a chip and PIN reader

Barcoded ID badges and an electronic scanner

Keys and a mechanical deadbolt lock

Key fobs and wireless entry locks

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141. A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users’ computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval .

Which of the following process documents would the network administrator MOST likely create? (Choose two.)

Risk analysis

End-user acceptance

Backout plan

Plan for change

Business processes

Request for proposal

142. A technician notices a workstation is connecting to an IP address on the network and wants to determine the machine name that belongs to that IP address .

Which of the following commands should the technician use?

gpresult

ipconfig

nslookup

net user

143. The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company’s account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen .

Which of the following BEST describes this email?

Spear phishing

Impersonation

Dumpster diving

Whaling

144. A user's desktop icons appear much larger than before, and the display colors look unusual. A technician runs hardware diagnostics but finds no issues. The system logs show the update service ran last night; however, no new applications were installed .

Which of the following is me BEST solution?

Restore the system image

Reinstall the application

Restart the services.

Roll back the device driver

145. A Windows user logs on to a network domain computer after recently being switched to a roaming profile. The user reports extremely long startup times .

Which of the following should a technician check to address this issue?

The amount of data on the user's desktop

The total quantity of RAM installed on the computer

The free space available on the network share

The size of the Windows swap file

146. A user’s mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new, high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours.

Windows of the following should a technician perform FIRST to diagnose the issue properly?

Check the application and their resources usage.

Order a replacement battery and see if the phone maintain its charge.

Configure the email software to work on a fetch schedule instead of the push setting

Wipe the phone screen brightness to 30%.

Uninstall all the applications on the phone and see if the battery issues remain.

147. A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory .

Which of the following Control Panel utilities should the technician use to correct this?

Folder Options

Sync Center

Display Settings

User Accounts

148. A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website .

Which of the following should the technician do NEXT?

Check the contents of the hosts file

Do a System Restore to a date before the infection

Rerun the antivirus scan with higher sensitivity

Rebuild the OS on the machine

149. A technician is deploying a PXE installation of a new OS onto a small group of company workstations .

Which of the following should the technician monitor during the installation?

Impact to the workstations

Impact to the users

Impact to the network

Impact to the DHCP pool

150. Which of the following security tools can leverage the onboard TPM to protect data at rest?

Encrypted file system

Access control list

BitLocker

Secure file transfer protocol

151. Which of the following would MOST likely be used by an attacker to identify the hash value of a strong password quickly?

Brute force

Key stretching

Rainbow table

Dictionary attack

152. A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help.

To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:

keys

passwords

root CA

tokens

153. Which of the following is the maximum amount of RAM a computer can access if it is using a 32-bit version of the Windows OS?

2GB

4GB

6GB

8GB

154. A technician replaced the hard drive for the organization's Chief Financial Officer (CFO). The technician wants to reuse the old drive in another system.

Which of the following actions would be MOST appropriate?

Format the drive.

Degauss the drive.

Wipe the drive.

Drill the drive.

Shred the drive.

155. A user suspects a computer Is infected with malware. A technician identifies the symptoms as being related to a recent spread of malware .

Which of the following steps should the technician take NEXT to address the infection?

Educate the end user

Schedule scans and run updates.

Disable System Restore.

Remediate the infected system.

156. A user opens a phishing email and types logon credentials into a fake banking website. The computer’s antivirus software then reports it has quarantined several temporary Internet files. A technician disconnects the computer from the network .

Which of the following should the technician perform NEXT?

Have the user change the password.

Update the antivirus software and run scans.

Disable the user’s local computer account.

Quarantine the phishing email.

157. Ann, an end user, is utilizing a styles on her table. The recognition point is off when she uses the stylus, but it registers In the correct spool when she her finger .

Which of the following would be the BEST resolution to issue?

Restart the table

Disable and then renewable Bluetooth

Calibrate the touchscreen sensor

Disconnect and then reconnect the stylus

158. A special type of ESD-safe vacuum cleaner may be necessary to safely clean large spills of:

toner.

battery acid.

ink.

filament.

159. A technician is selling up a new virtualization server which will be initially used to host a client VM that will manage print jobs. The client, however, has future plans lo utilize the server to host other VMs .

Which of the following should the technician implement to ensure maximum uptime of the client VM?

Cloud storage backup

Large file storage

Image-level backup

Uninterruptible power supply

160. Given the following batch file:

Which of the following describes the purpose of the line beginning with rem?

Comment

Loop

Variable

String

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161. Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Select two.)

UPS

Server rack

PoE phone

Desktop printer

Modem

Patch panel

162. After installing an application on a smartphone, a user starts receiving pop-up ads for recently visited physical stores. The user also receives prompts to install other applications .

Which of the following permissions should be revoked to disable the unwanted notifications?

Account access

Mobile data

Location access

Contacts access

163. Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting email issues .

Which of the following is MOST likely the cause of the issue?

There is an OS update failure.

Out-of-office is turned on.

There is an Internet connectivity issue.

SMTP services are not running.

164. A company is creating a disaster recovery plan .

Which of the following should be implemented to BEST ensure the company’s data can be successfully restored in the event of a disaster?

File-level backups

Backups for critical applications

Regular backup testing

Backups to cloud storage

Redundant backups on site

165. After receiving a replacement smartphone. a corporate user is able to open some emails but is unable to open encrypted emails .

Which of the following troubleshooting steps should a technician take NEXT?

Place the previous certificate in escrow.

Verity the installation of S/MIME on the phone

Ensure the users public Key is in the global address list

Instruct the user to wait for synchronization to complete.

166. A user’s mobile device has slow data speeds. The user first noticed the slow speeds after downloading a large application to the device. The application download MOST likely caused:

a hardware issue on the device.

the device to run more slowly.

the user to exceed the monthly data limit.

the device to change to WiFi settings.

167. A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely .

Which of the following steps should a technician perform?

Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.

Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.

Establish a remote connection, install a free third-party backup tool, back up the user’s software, and instruct the user on how to reinstall Windows.

Explain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.

168. An IT professional recently assisted Ann, a customer, with updating her password and regaining access to a hijacked email account. Shortly afterward, Ann notices dozens of unwanted emails, thanking her for subscribing to an organization’s mailing list .

Which of the following should be performed to remove and prevent any further emails from this organization?

Click the “Unsubscribe” button on each unwanted email

Send the unwanted items to the spam or junk folder

Deploy an email address whitelist

Create domain-based filters

169. A team needs to deploy a temporary server room at a site to provide support during construction.

Which of the following should they use at this site while setting up the server room?

Air filters

Privacy screens

Vacuums

ESD mats

170. A technician needs to configure network shares on users' computers when they log on. The technician wrote the script with the net use command .

Which of the following script file types is the technician writing?

bat

.sh

.js

171. A user Is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share .

Which of the following commands should the technician use FIRST?

ping

nslooking

net use

ipconfig

172. Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Local Administrator

Standard User

Power User

Guest User

173. A technician has been dispatched to resolve a malware problem on a user’s workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point .

Which of the following should the technician do NEXT?

Run the scan again to ensure all malware has been removed

Quarantine the infected workstation from the network

Install all of the latest Windows Updates to patch the system

Educate the user on safe browsing practices

174. A technician responds to a report that a user’s desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly .

Which of the following should the technician attempt that will MOST likely resolve the performance issue?

Roll back the OS upgrade. Continue using the older version of Windows

Reset the PC to its factory conditions. Perform the OS upgrade again

Update the SATA controller driver from the manufacturer’s website

Perform a full backup and replace the hard drive

175. Which of the following are best practices to avoid ESD-related damage when handling internal computer components? (Choose two.)

Ground oneself before touching components.

Avoid exposing components to sources of RF

Maintain cool and dry air in the work environment.

Handle cards by their edges to avoid contacting ICs.

Wear adequate eye protection at all times.

Ensure hardware is plugged into a grounded outlet.

176. After a successful phishing attempt on a corporate workstation, the workstation is infected with malware that went undetected by the antivirus. When a technician arrives to investigate the issue, the workstation is no longer in a bootable state. Recovery is not possible, and the operating system has to be reinstalled completely .

Which of the following would MOST likely prevent a future infection?

Creating regular restore points

Educating the user

Scanning for viruses frequently

Channing to a different antivirus vendor

177. A user has changed the MAC address of a laptop to gain access to a network.

This is an instance of:

spoofing

brute force

man-in-the-middle

a botnet

178. Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.

Which of the following should the technician have covered previously as part of the original repair?

End-user education

Pre-installation environment cleaning

Disabling of System Restore

Infected system quarantine

179. A. user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs. The user has connected the external drive to another computer that has not been updated and then successfully ran the discs .

Which of the following should the user do to fix the issue?

B. Upgrade the drive.

C. Replace the discs.

D. Roll back the drivers.

D Reinstall the firmware.

180. A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails .

Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user’s request? (Select TWO).

MAC filtering

Default SSID

Radio power levels

Content filtering

Physical security

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181. A technician is reviewing system updates. Some of the updates address vulnerabilities found in mission-critical servers, and they need to be performed immediately .

Which of the following should the technician perform FIRST?

Risk analysis

Back-out plan

Change board

Implementation plan

182. A technician is setting up a SOHO router for a customer. Per the customer’s requirements, data security is the highest priority .

Which of the following provides the MOST security for the network?

Set up encryption for wireless

Set up port forwarding.

Set static IP addresses.

Change the default SSI

183. A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall. To prevent users from circumventing the firewall rules, which of the following Windows settings should the administrator locks to prevent them from being changed?

Default gateway

Proxy server

WINS server

DHCP settings

184. A network administrator received a report that the disk storing the accounting department's files has less than 10% free space. An extra was installed in the file server and is unused .

Which of the following OS management features would allow for additional disk space for the department, avoiding downtime?

Disk quotes

Disk defragmentation

Extending partitions

Distributed file system

185. A smartphone user receives notice that a threshold for high-speed data usage, despite the user’s usage behaviors being unchanged from previous periods .

Which of the following troubleshooting steps should the user take FIRST?

Check network access permissions on recently loaded applications.

Limit data usage to WiFi networks only.

Wipe the device and restore to the factory default.

Change the lock screen password.

186. A technician has completed troubleshooting and repairing a newly found bug on a user’s workstation. The technician wants to share the repair steps with the rest of the team .

Which of the following methods will the technician MOST likely use?

Knowledge-base entry

Team chat message

Email to the team leader

Incident documentation

187. A customer built a computer with the following specifications:

Single hexa-core processor

8GB DDR4 memory

256GB SSD drive

Built-in graphics card

32-bit Windows OS

Audio editing software

The computer seems to be working, but the OS reports only 3.5GB of RAM is available .

Which of the following would correct the issue?

16GB DDR4 memory

64-bit Windows OS

Dual hexa-core processors

512GB SSD drive

188. A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in .

Which of the following is the BEST choice for the technician to make?

Politely ask the user to call back

Ask another technician to take the call

Troubleshoot the issue for the user

Input the issue as a ticket and escalate to Tier 2

Put the user on hold and troubleshoot after the scheduled break

189. A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.

Which of the following would MOST likely fix the issue?

Roll back updates

Disable the Windows Update service

Check for updates

Restore hidden updates

190. Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from" field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed. The technician investigates and determines the PC is not infected with any viruses or malware .

Which of the following should the technician check NEXT?

Hijacked email

DNS entries

Hosts file

POP3 errors

191. Following instructions from the help desk, a company employee turns off a workstation that has a suspected ransomware infection. A technician is dispatched later to investigate the workstation.

Which of the following should the technician perform FIRST?

Disconnect the network cable.

Disable System Restore

Boot into safe mode

Update the antivirus software.

Recover from a restore point

192. A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft.

Which of the following should the user try FIRST?

Open the application with administrative privileges.

Open a run command and then type the application name.

Reboot the computer into sate mode and try to open the program.

Uninstall the program alter saving any associated data and reinstall the program.

193. A technician is installing the latest OS on a user’s system. The user wants all of the settings and file to remain intact during the installation.

Which of the following upgrade methods should the technician use?

network installation

clean install

in-place upgrade

image deployment

194. A technician is troubleshooting a network connectivity issue on a Linux workstation .

Which of the following commands would help the technician gain information about the network settings on the machine?

chmod

grep

ifconfig

sudo

195. A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured from the factory. The technician needs to research the system model numbers to determine if any production computers are affected.

II the technician finds vulnerable systems, which of the following is the BEST method to remove the Keylogger?

Update all antivirus definitions and run a full scan on all networked computers.

Make sure the operating systems on all networked computers are fully patched and up to date

Update all software drivers and firmware on all the affected computers.

Enable geofiltering on the network firewall to stop unwanted communications.

196. A Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to:

✑ Deploy the patches to the environment following best practice protocols.

✑ Ensure the servers and applications are functioning properly after the deployment.

Which of the following steps will the technician most likely take NEXT?

Document the business processes.

Scope the change.

Perform a risk analysis.

Develop a back-out plan.

Document the changes.

197. A company has hired a new IT firm to manage its network switches and routers.

The firm is geographically separated from the company and will need to able to securely access the devices.

Which of the following will provide the ability to access these devices?

Telnet

SSH

RDP

VNC

198. A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop. For security reasons, the users should not be able to install software or change system settings.

Which of the following Control Panel utilities should the technician use to accomplish this task?

Network and Sharing Center

Sync Center

Credential Manager

User Accounts

199. A technician is attempting to resolve an issue with a customer's smartphone. The customer can no longer unlock the smartphone due to an “incorrect pattern" message appearing onscreen, The customer explains that the option to "make pattern visible” is unchecked in the security settings. The customer has also unsuccessfully tried to unlock the smartphone using a PIN. The customer is certain the pattern and PIN being entered are both correct. The technician is unable to click the proper options onscreen to perform a reset, but can select it without issue using the side buttons designed for volume and power .

Which of the following describes the root cause of the issue?

The smartphone's data cable is disconnected.

The smartphone's side buttons are becoming sticky.

The smartphone has very little free space available.

The smartphone screen needs to be calibrated.

200. A technician is removing a virus from a user’s Windows workstation. The virus was installed by the user while downloading pirated software from the Internet .

Which of the following should the technician do to address this issue?

End the current explorer.exe task. Update and run an antivirus scanning utility to remove the threat. Relaunch explorer.exe using Task Manager.

End the current explorer.exe task using the command line. Update and run an antivirus scanning utility to remove the threat.

Launch explorer.exe using Task Manager. Update and run an antivirus scanning utility to remove the threat.

Update and run an antivirus scanning utility to remove the threat. Launch explorer.exe using Task Manager.

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201. A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users .

Which of the following should the technician add to meet the multifactor requirement?

Passphrase

Knowledge-based authentication

Thumbprint

202. Which of the following should a technician do to ensure static electricity does not damage the internal components of a PC while troubleshooting the motherboard?

Use ESD straps

Remove all jewelry.

Disconnect the power.

Remove the power supply.

203. A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the right

corner of the screen without the browser open .

Which of the following should the technician do to remove the pop-ups?

Enable a firewall.

Apply OS security updates.

Boot the computer in safe mode and run chkdsk.

Run an anti-malware application

204. A corporate fileshare holds files for multiple departments. Individual users in each department create reports that are meant to be read by the rest of the company. Recently, a user ran a malicious executable that encrypted all of the documents on the fileshare. The software asked for money to be transferred via cryptocurrency in order to decrypt the files; however, the files were not decrypted after the company paid the ransom .

Which of the following would MOST likely minimize the damage to a fileshare in this type of situation?

Enable System Restore on the file server and make frequent restore points.

Disable full disk encryption on the file server.

Install a next-generation firewall at the network edge.

Use a host-based intrusion detection system and continuously monitor filesystem changes.

Use granular file permissions on the share and follow the principle of least privilege.

205. A security learn recommends a disaster recovery plan with the following requirements:

* Recent backups should be readily available.

* Only long-term backups should be stored off premises

* There should be minimum expenditure on hardware .

Which of the following satisfies all of these requirements?

Store 30 days of backups on premises and then age the backups to the public cloud

Store backups on premises and burst to the public cloud if needed.

Store backups both on premises and in a public cloud infrastructure

Store all the backups in a public cloud with no on-premises backup storage

206. A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. The technician explains the application can be run in compatibility mode, but it will need to be removed as soon as the user obtains the required information .

Which of the following BEST describes the technician’s concern with loading this application on the user’s computer?

Incompatibility

Impact to the network

Impact to the user

Impact to the device

207. A company is implementing multifactor authentication and requires a solution that utilizes TCP .

Which of the following will the company MOST likely select?

SNMP

TACACS+

DHCP

RADIUS

Kerberos

208. A user is working with the command line interface on a Linux computer To show the contents of the current directory, which of the following commands should be used'

dir

-get

209. An employee reported that a suspicious individual was looking through the recycle bin .

Which of the following types of social engineering threats is this?

Phishing

Spear phishing

Dumpster diving

Impersonation

210. A technician has installed a second monitor for a customer, but the desktop font sizes do not match .

Which of the following display settings should be technician adjust to correct this issue?

Resolution

Refresh rate

Extended monitor

Color depth

211. A user's laptop screen goes black after five minutes of not being used .

Which of the following Windows Control Panel utilities should be used to modify the user experience?

Troubleshooting

Internet Options

Power Options

Device Manager

212. An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office .

Which of the following would MOST likely reduce this symptom? (Select TWO).

Close applications when tasks are completed.

Increase the time to dim the screen automatically.

Increase the frequency for syncing corporate email.

Set the smartphone display to maximum brightness.

Connect to the office WiFi network automatically.

Disable 802.11ac and use mobile data exclusively.

213. A technician is scheduled to upgrade a grocery store's network equipment at 11 00 p.m. There are only a few shoppers in the store, therefore, the store manager wants the technician to start the upgrade early.

Which of the following is the NEXT step the technician should perform?

Create a back-out plan for the store.

Review the change request document

Draft the new network diagrams.

Get approval from the Change Advisory Board

214. A technician is acquiring hardware devices and setting up a computer lab with virtual desktops. The lab computers must have the ability to connect automatically to the remote session upon boot and must be started remotely .

Which of the following solutions must the hardware be able to support? (Choose two.)

Image deployment

Multiboot

PXE

Unattended installation

USB

Wake-on-LAN

215. During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade .

Which of the following plans must be implemented to revert back to the most recent version of the firmware?

Backout plan

Contingency plan

Alternative plan

Backup plan

216. While troubleshooting a software error on a user’s computer, a technician finds inappropriate content.

Which of the following should the technician perform FIRST?

Preserve the data on an external drive.

Report the discovery through proper channels.

Document the findings.

Erase the data and inform the user.

217. A customer’s computer is having difficulty opening programs and regularly receives error messages regarding low system resources .

Which of the following performance settings changes would BEST help customer temporarily until upgrade can be made?

Data execution prevention

Page-file size

Visual effects

Processor scheduling

218. Which of the following identifies changes in the environment, such as alternating current failure?

UPS monitor

MSDS

ESD mat

Surge suppressor

219. A technician is setting up a new laptop for a doctor to take to a conference. The laptop contains private health information, and the technician needs to ensure the laptop is protected from unauthorized access in case it us lost or stolen .

Which of the following the technician implement the BEST meet this requirement? (Select TWO.)

UEFI password

Privacy screen protector

User account restrictions

Password expiration

Full disk encryption

220. A customer Is having trouble opening several files on a computer. The customer renames one of the files, but then the correct program will no longer open it.

Which of the following settings is a solution to the issue?

Set the view options to detail.

Hide the extensions.

Utilize Credential Manager.

View the system files

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221. When an employee logs in to a computer, access is automatically granted to all applications .

Which of the following must be enabled to facilitate this capability?

Single sign-on

Authentication permissions

Microsoft Management Console

Administrator rights

222. Ann, a network engineer, wants to use FTP to back up and push configurations to several switches she is updating. Ann starts the FTP service on her PC and places the new configuration in the correct directory. However, she cannot communicate with the PC using FTP from the switch .

Which of the following must Ann do to allow FTP communications?

Create a static DNS entry on the server for the PC

Change her NIC IP address to dynamic

Create a new exception on her local firewall

Make sure the PC’s IP is in the management VLAN

223. Which of the following security settings can be changed on a folder to stop permission propagation and assign new rights?

Inheritance

Ownership

Sharing

Encryption

224. A user reports that an application has been closing unexpectedly for the past two days when posting transactions. When an administrator attempts to access the application, it generates an error stating a data

library is missing.

Which of the following should a technician attempt FIRST?

Uninstall and reinstall the application using the Windows Control Panel.

Reinstall the application using the Windows Control Panel

Repair the application using the Windows Control Panel.

Locate the missing data library and copy it to the Windows program folder.

225. A network technician is creating a set of scripts to help complete some common tasks. The technician wants to leave notes within the scripts to explain the purpose of each section and allow for changes later .

Which of the following should the technician use?

Inline comments

End-user documentation

Change management

Environmentally aware variables

226. A technician is setting up a media server and wireless router that can stream video files to portable devices. The technician was asked to configure the system so the videos can be accessed by devices outside the LAN .

Which of the following does the technician MOST likely need to configure to allow access?

Wireless encryption

Port forwarding

Content filtering

Static IP addresses

227. A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis .

Which of the following is an important part of the change request process for which the administrator still must plan?

Inform management regarding the anticipated amount of downtime

Document a backout plan to roll back changes to the router

Configure a redundant data path to eliminate downtime

Make the downtime window larger than actually anticipated

228. A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem .

Which of the following should the technician do NEXT?

Provide documentation of the repair to the customer

Allow the customer to voice concerns and post the story to social media later

Inform the customer the job is done and return to the office

Defend each step and why it was necessary

229. A technician needs to format a 64GB flash drive .

Which of the following formats will the technician MOST likely use?

FAT

ExFAT

FAR32

CDFS

230. Which of the following is the MOST common method of allowing outside access through a wireless SOHO router for specific program access?

Enabling port forwarding

Creating a content filter whitelist

Increasing radio power levels

Properly placing access points

231. A company requires multifactor authentication. When accessing one of the available RemoteApp programs that requires authentication, the user is not prompted to enter a pin.

Which of the following BEST describes this scenario?

Principle of least privilege

Password expiration

Single sign-on

Permission inheritance

232. An end user’s PC is taking a long time to boot .

Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)

Remove applications from startup

Defragment the hard drive

Install additional RAM

Install a faster hard drive

End the processes in Task Manager

Run the Disk Cleanup utility

233. A user browses to a company's Intranet page and receives an invalid certificate message A technician discovers the certificate has expired A new certificate is put In place and Installed on the user's computer; however, the user still receives the same message when going to the Intranet page. The technician tries with a third-party browser and connects without error. The technician needs to make sure the old certificate is no longer used in Internet Explorer .

Which of the following Internet Options should the technician use to ensure the old certificate is removed'?

Advanced

Clear SSL state

Publishers

Certificates

234. A Windows user is attempting to install a local printer and is unsuccessful on permissions.

Which of the following user types BEST describes this user?

Guest

Power User

Administrator

Standard User

235. Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger.

Which of the following would be the BEST resolution to Ann’s issue?

Restart the tablet.

Disable and then reenable Bluetooth.

Calibrate the touchscreen sensor.

Disconnect and then reconnect the stylus.

236. A recent outbreak of a virus has uncovered that a company must put a security template in place to mitigate future virus outbreaks .

Which of the following best practices would a technician MOST likely implement as pari of the security template? (Select TWO).

Failed attempts lockout policy

Restricting user permissions

Setting strong passwords

Patch/update management

237. An end user who travels frequently receives a lot of spam and ransomware emails. The user has asked a technician to help ensure the data is secure and duplicated regularly without the need for equipment .

Which of the following would be the BEST method?

Account recovery

Local restore point

Cloud storage

File-level encryption

238. A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user’s laptop is currently using the corporate network for access to network resources as well as the cloud .

Which of the following should the help desk recommend performing prior to using the hotel network?

Add a country code exception to the firewall

Unmap all network drives

Change the proxy settings

Enable Remote Assistance

239. A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers.

Which of the following data destruction methods should the technician perform to ensure the data is removed completely?

Degaussing

Standard format

Overwrite

Low-level format

240. A user moves a file from one NTFS disk to another NTFS disk.

Which of the following descnbes the changes to the file permissions?

The file has both the source and destination permissions

The file keeps the source permissions.

The file permissions have to be set manually.

The file receives the destination permissions

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241. A junior Linux system administrator needs to update system software .

Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

sudo

chmod

grep

pwd

242. A technician discovers a user’s home computer has Windows Update disabled and suspects malware has replaced several Windows OS files.

After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?

xcopy

chkdsk

sfc

gpupdate

243. While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints the user needs a quick way to install and access the program .

Which of the following is the BEST option given the solution?

Install to a network drive

Install to a USB drive

Install to a DVD-RW

Install to a security internal_HDD

244. A customer wants to format a 4TB external drive with a filesystem that is compatible with both Windows and Linux OSs.

Which of the following should the technician suggest the customer use?

Ext4

exFAT

NFS

FAT32

CDFS

245. An employee is unable to view in-office network folders while working at home .

Which of the following is the MOST likely cause of the problem?

Untrusted software

Outdated antivirus

MDM policies

Inactive VPNs

246. A customer’s computer was turned off overnight, When the customer restarts the computer, an advanced startup menu is displayed.

The startup repair option is unsuccessful and causes the computer to reboot repeatly untill the advanced startup screen reappears .

Which of the following should a technician attempt FIRST?

Go back to the previous build.

Refresh the P

Run System Restore.

Perform System image Recovery.

Reset the P

247. A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix the problem.

Which of the following would MOST likely fix the issue?

Roll back updates.

Disable the Windows Update service

Check for updates

Restore hidden updates

248. The Chief Executive Officer (CEO) of an organization frequently travels with sensitive data on a laptop and is concerned the data could be compromised if the laptop is lost or stolen .

Which of the following should the technician recommend to BEST ensure the data is not compromised if the laptop is lost or stolen?

Implement strong password policies.

Encrypt the hard drive on the laptop.

Set up a BIOS password on the laptop.

Enable multifactor authentication on the laptop.

CompTIA A+ 220-1002 Core 2 Real Questions Free

CompTIA A+ 220-1002 Core 2 Real Questions Free

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