Updated User Experience Designer Exam Answers

dumps2022-04-26T01:42:53+08:00

From the past feedback of our customers, there are some wrong answers in our User Experience Designer exam questions. We just updated the answers of Salesforce User Experience Designer test, which will be helpful in your preparation. Free updated User Experience Designer exam answers are below.

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1. An organization must be digitally accessible to enable social opportunity.

What are three core principles of Web Content Accessibility Guidelines (WCAG)? Choose 3 answers

Delightful

Robust

Abundant

Operable

Understandable

2. A company provides a way for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.

Which three standard Salesforce objects should be used in this experience? Choose 3 answers

Property

Lead

Contact

Opportunity

Address

3. A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.

Which testing method should be used?

Card Sorting

User Acceptance testing

Diary Studies

A/B testing

4. Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

Prioritizing Innovation over copying the competition

Releasing Salesforce updates in managed packages over unmanaged packages

Reframing products in terms of user value over features and functions

Prioritize engagement number of impressions

Uncovering customer needs over broadcasting product benefits

5. Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

Which three Salesforce tools should be used to track and measure the adoption of the new process? Choose 3 answers

User Engagement Dashboard and Report

Custom Permission Sets

Salesforce Surveys for user Satisfaction

Visualforce App

Chatter polls

6. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.

In which two ways could confirmation bias be avoided? Choose 2 answers

Interview users about the intended use of the product to support the questionnaire creation.

Obtain user feedback to reinforce known assumptions and support design decisions.

Diversity feedback by ensuring it features as many unique perspective as possible.

Review questions to remove assumptions about issues or problem not supported by quantitative data.

7. The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.

Which design should the design use?

Responsive

Refactored

Reactive

Proactive

8. A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process

What should the designer do next?

Tell the customer they need to improve operations before anywork can be done

lock the findings and move forward with presenting possible solutions

recommend field level validation to ensure users are entering the correct data

conduct a workshop with stakeholders to align on correct state and build consenses

9. A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.

Which two on-App Guidance customizations should be used?

Specify prompt scheduling

Customize prompt theme

Set prompt permissions

Configure minimum three steps

10. Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

Which two salesforce features should be suggested to improve the end-user experience?

Favorite the often used object

add the objects related list to the home page

personalized the navigation bar

create a custom component on a dashboard

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11. How should a UX designer differentiate between a voice and a tone?

Voice reflects the expression and the tone is the way one designs

Voice reflects the character and tone is one's strength

Voice reflects the frequency and tone is one's pitch

Voice reflects the personality and tone is the way ones speaks

12. Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:

Shipment records that belong to their teams can be seen by other users.

Shipment amount should be visible only by managers, but sales reps are able to view it.

Which two features did the development team miss that is causing the problems? Choose 2 answers.

Use runAs in test class to enforce user permissions and field-level permissions.

Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.

Use isSharable keyword in Apex classes to assure record visibility.

Use isAccessible() method in Apex classes to check field accessibility

13. What are Salesforce core design principles when making design decisions?

Emphasis, Alignment. Consistency, Beauty

Clarity, Efficiency, Consistency, Beauty

Emphasis, Efficiency, Repetition, Proportion

Clarity, Efficiency, Balance, Proportion

14. A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems (SLDS) resources for their designs and prototypes such as base components tokens and designs patterns

Which tool or installation should best support their needs?

Lighting design systems zip

sketch plugin

lighting design systems unmanaged package

SLDS validator

15. Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understand their

Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.

Which two response biases should the designer be aware of when interviewing or surveying users? Choose 2 answers

Social Desirability Bias

Randimized Bias

Objectivity Bias

Recency Bias

16. A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.

Which technique should be used?

User Test

Cognitive Walkthrough

Tree Testing

Card Sorting

17. A UX Designer is going to create a custom app for a new team of service agents.

Which three parts of the user interface could be customized? Choose 3 answers

Tabs within the apps’s navigation bar

Relationship between standard objects

Page layouts of the records

Details to be shown in the records highlights panels

Opportunity lead scoring

18. The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.

Which two best practices should be considered? Choose 2 answers

Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.

Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.

Create HTML markup and link the SLDS stylesheet via static Resource.

Exhaust the list of available base Lightning component in the component Library.

19. A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.

Which two design considerations should be made when planning for this site?

Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.

Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.

Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.

Colors may have different culture meanings in different countries, changing the intent of UI elements.

20. In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers

Include persistent headings.

Nest an accordion inside of another

Use the ‘’back’’ browser button to collapse content

Only allow users to open one selection at a time.

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21. Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time.

In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request? Choose 3 answers

Provide the user with a site map of all the content.

Add links to printable tipsheets or training videos.

Create a just-in-time pop-up content based on new feature rollouts.

Provide access to specific Trailhead or MyTrailhead content.

Add links to a company dictionary or glossary of key terms.

22. A UX designer is creating a customer to-do list component to replace the standard salesforce one. Their developer is using a parent child lighting web component (LWC) structure to build the component, creating a parent component for the list and single repeated child component for each to do item with in list which to impact of the LWCs shadow DOM should be consider when designing or developing the style sheets for these components

Any needed salesforce lighting design system (SLDS) classes and styles must be imported into both the parents list and child items

the css styles defined in the parent list component are not shared with child items

any custom styles shared between the list and child items should be imported from a shared css file

the css style defined in the parent list component are inherited by child item

23. Cloud Kicks wants to drive engagement on its website.

Which two Salesforce features should boost engagement? Choose 2 answers

Einstain Bots

Automated Invitations

MyTrailhead

Salesforce Connect

Updated User Experience Designer Exam Answers

Updated User Experience Designer Exam Answers

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